Vodafone Outage in Burgess Hill, West Sussex, England

@Jonnogreig @VodafoneUK Good luck with that. I have been waiting for them to unlock my paid up phone since early July so I can make calls or receive from another provider. Customer service appalling and all they do is make excuses & blame apple 🍎 or their NUC team for a service that should take 10 days

Hi @VodafoneUK. I’d like to discuss a few things with you over the phone but it doesn’t seem I’m allowed to speak with a human being on any of your customer service providers 🤖 Is this correct? Surely not.

@VodafoneUK @LewisHamilton It’s not #5G that’s the CNN problem, mostly. It’s cowboy agents you & other mobile operators are using in UK towns & cities ramming the cabinets & masts where communities do not want them. Good luck in #MugelloGP Lewis. Let’s go get that century!

@VodafoneUK customer service is disgusting - just had an agent hang up on me and we’re really rude! I’ve had no broadband since Saturday - just a catalogue of errors!

@VodafoneUK can you help please? My wife has spent 5 hrs+ across 8 calls to try and get an unlock code for her phone. This has been going on since June. She’s v frustrated and it’s a poor CX.

@zuhamy @VodafoneUK @EE is the only company I’ve not had major issues with

@VodafoneUK 191 doesn’t solve anything. The virtual assistant just tells me to go online and the last 4 times I’ve chatted online they have said they’ve sorted it but never have.

@VodafoneUK Thank you, much appreciated. I really do mean that. I’ve been a customer since before Vodafone was Vodafone (used to be Peoples Phone!!) and this would be really helpful right now being stuck indoors trying to not only care for my son, but home school him too.... 🙏🏻

Even though @VodafoneUK fixed my problem. And It only took 14 days. I still think they are sh1t.

Another 24 hours and @VodafoneUK have continued their journey of crap customer service by letting me down yet again. Expect the same tomorrow.

@VodafoneUK claim that to network unlock a phone, they need to contact the manufacturer to release the device. This is a barefaced lie.

@VodafoneUK use their extraordinarily lax, self defined SLAs as a means to weasel out of any reasonable customer expectations.

Just when you think @VodafoneUK can sink no further, they pull out all the stops and impress everyone with their appalling service.

Looking forward to seeing how @VodafoneUK will let me down today.

Awe you nspiring levels of customer service from @VodafoneUK awe inspiringly low.

I never realised how bad a telecoms operator could be until I discovered @VodafoneUK

@fuzzybear_1 @virginmedia @SkyUK @SkyHelpTeam @VodafoneUK @NOWTV I know that but their network goes down once a month for phones, how do I know their internet won’t lol

Yet another day when @VodafoneUK customer service is as useless as it has always been.

Can someone from @VodafoneUK contact me pls ASAP. I’ve been a customer since you were #PeoplesPhone &I’ve just had to do my upgrade over the phone (Tammy) as the online&Tobi options were quite frankly useless. Tammy was GREAT, BUT she couldn’t add my 20% discount on. Oh dear....

Apparently the ignorance and stupidity is spreading. @VodafoneUK 4G mast burnt down in #Crawley by idiots. I hope the police find them, and lock them up before they can disconnect anyone else from their loved ones during this difficult time. These criminals need to be stopped!

@VodafoneUK looks like broadband is down in DE12 ... or just me .... what’s going on?

@VodafoneUK Thanks for answering (at least you did, unlike your phone line) but I'm beyond all patience and have written a formal complaint.

@dalglir @VodafoneUK Too many companies using Covid as cover. But HSBC has been dragging on a year. And most of them were exactly as bad before Covid was a twinkle in Mother Nature's eye. I'm now officially sick of it.

@Alba140420 I hope you get it sorted! Sadly, they ask you for a DM, you give the details to pass the security, they tell you “they’ll come back to you” and they NEVER do. I’ve tried phone, web chat and Twitter and not one agent has bothered in contacting back. Good luck! #VodafoneUK

@VodafoneUK Doubt you will, as I’ve tried 7 times and speaking to the 3rd person on web chat and still the same issues. 👍🏻😩

Great that @VodafoneUK want to charge me £24 for making about 8 texts from Turkey yet can’t help me with my phone back here after downloading iOS14 and losing the ability to make or receive calls and texts. Trying to run a business and be contactable to my family no solution

Great that @VodafoneUK want to charge me £24 for making about 8 texts from Turkey but can’t help me when my data and calls don’t work when I’m back in the Uk after downloading iOS14. Have a business to run and can’t make it receive calls. Brilliant

@richardbishton @VodafoneUK 14.0.1 is out. Try upgrading. iOS 14 shafted my battery on my 11pro and same with Ali’s 10max. What you’re describing sounds like carrier settings issue. Look in Settings\General\About to see if there is a carrier settings update.

@Nivaria @VodafoneUK Shocking isn't it. Due to agent errors and DPA breach my credit rating has dipped leaving my family without! Hope you get it sorted soon. For anyone reading...DO NOT GO WITH VODAFONE!!! #VODAFONEUK #VODAFONECOMPLAINT

@TSB the 3rd company to lose me as a customer this week along with @Plusnet & @VodafoneUK Each of them are useless and show no respect or care for their customers. **** phone service, **** broadband and now no local bank branch. ******* disgraceful.