Vodafone Outage in Letchworth Garden City, Hertfordshire, England

If we only learn one thing from lockdown it’s how awful the UK broadband network is. Rare to see an interview on TV or do an online meeting without some sort of glitch or hang-up! @bt_uk @TalkTalk @virginmedia @VodafoneUK @SkyUK (top 5 UK providers)

@VodafoneUK I understand you’re busy. But I’ve now been waiting for nearly 2hours for someone to respond.I’ve no internet Connection all morning.Vodafone is shockingly bad.

@VodafoneUK my internet has been off all morning.Been having problems a lot.Still waiting for a reply to my messages since yesterday!

@theianhamilton @VodafoneUK Had the same problem in Spain, I had a text the day after and it said it was sent in error

@VodafoneUK I have rang you on 4 separate ocassions now as you owe me a refund of £486. Every time someone assured me I will get a refund within 3 working days, this was a month ago and still no refund! I’ve logged a formal complaint with OFCOM and the FCA! EE here I come

@VodafoneUK I’ve been with a lot of networks over the last 10 years but Vodafone smashes them all out of the water! Brilliant customer service, always offering me the best of everything and never asking for anymore money!

@VodafoneUK It's sorted. We're back. Got to admit you guys did great. If things go wrong, you get some nasty comments. However, your customer services gave me 50G of extra data so I could tether the laptop. Not ideal but hey ho. I can continue writing my blockbuster script. Good job 😁👍

@VodafoneUK are there connection issues in the Herts area. Literally nothing and I've resetter, pressed the Reconnection button on the broadband connectivity screen.

@raining_bows @VodafoneUK Same here! Such a bad service.

Jesus ******* Christ, @vodafoneUk - your customer support has been utterly appalling and I would certainly not recommend your Business Broadband to anybody I know. Not if I wanted then to stay friends anyway. (It was supposed to go live Tuesday. They've decided Friday instead)

Shocking customer service from @VodafoneUK 👎🏻👎🏻👎🏻

@VodafoneUK I was just about to have a grumble, but my service has returned.

@VodafoneUK That link doesn't work. I couldn't see my contract end date anywhere on your apps or site, but a message telling me I could upgrade early in June, 3 months after I knew my contract ended. When I contacted your Web chat team they told me it ended in August.

@VodafoneUK I chatted to them yesterday and they weren’t interested in keeping a loyal customer.

@VodafoneUK I’ve been a loyal customer for many years but you won’t match deals I can get from your competitors. Seems like you’re happy to lose loyal customers.

Abysmal service from @VodafoneUK. Can’t wait to switch to a better provider!

@VodafoneUK your customer service is lower than a snakes belly

@VodafoneUK worst company to do business with. Full of lies & completely patronising and incompetent. You owe me £748, pay me today .....please

@VodafoneUK The issue was not resolved. I was officially disconnected for 49 minutes and was constantly told I have lost my number. I then had to call from another phone to sort out your mess. This cost me in excess of £40. Why should I have to pay to sort out your mess.

@VodafoneUK disgusting service from you guys. Never shown would I use Vodafone. I called for a pac code and they disconnected my line instantly. Then told me I will never get my number back. Complete incompetence. #ofcom #which cost me £40 to rectify your issue

Day 4! the @VodafoneIN internet services are still down. Unable to access @VodafoneIN Internet. #ReturnMyMoneyVodafone #vodafonedown #Vodafone @VodafoneUK @VodafoneEgypt @VodafoneIT @VodafoneGroup @VodafoneTR

Three separate phone calls to @VodafoneUK about how my internet it not working properly. Three separate people offering me compensation for this as well as the website...and still not heard anything from them. Are you surprised...because I’m not

@VodafoneUK is there a problem with your broadband service for the selby area. Seemed to go off about half hour ago and wont connect. Thanks

@VodafoneUK Pls tell @VodafoneIN to resolve my complaint.

Even though @VodafoneUK fixed my problem. And It only took 14 days. I still think they are sh1t.

@VodafoneUK I requested a static ip address for my ps4, I have received and email with this and been told it will be working my 11am today, no instructions came with how to apply this, can you help as there is no information on line.

@VodafoneUK hi can you check your service is working for OL14 7EN. I just moved from @giffgaff which worked fine. Need phone for work. No signal for 3 days. Thanks.

@VodafoneIN I need a new SIM for my dongle...pl help. @VodafoneIN @VodafoneUK

@DamianPDavis @VodafoneUK The lockdown has certainly highlighted the need for *real* self-service. It shouldn’t be necessary to speak to someone to get access to the best upgrades.

@JeetendrapalP @VodafoneUK @VodafoneIN You must go for airtel. Much better service from Vodafone. And great customer service