Vodafone Outage in Stevenage District, Hertfordshire, England

@VodafoneUK I have rang you on 4 separate ocassions now as you owe me a refund of £486. Every time someone assured me I will get a refund within 3 working days, this was a month ago and still no refund! I’ve logged a formal complaint with OFCOM and the FCA! EE here I come

@VodafoneUK It's sorted. We're back. Got to admit you guys did great. If things go wrong, you get some nasty comments. However, your customer services gave me 50G of extra data so I could tether the laptop. Not ideal but hey ho. I can continue writing my blockbuster script. Good job 😁👍

@VodafoneUK are there connection issues in the Herts area. Literally nothing and I've resetter, pressed the Reconnection button on the broadband connectivity screen.

@raining_bows @VodafoneUK Same here! Such a bad service.

@VodafoneUK Unbelievably bad service from your assistants on chat.

Jesus ******* Christ, @vodafoneUk - your customer support has been utterly appalling and I would certainly not recommend your Business Broadband to anybody I know. Not if I wanted then to stay friends anyway. (It was supposed to go live Tuesday. They've decided Friday instead)

Shocking customer service from @VodafoneUK 👎🏻👎🏻👎🏻

@VodafoneUK Still not sorted Stephen. @VodafoneUK at this rate are going to loose a customer who has been with them for nearly 20 years. I don’t understand the problem #vodafone #lackofcustomerservices

@VodafoneUK I was just about to have a grumble, but my service has returned.

@VodafoneUK I chatted to them yesterday and they weren’t interested in keeping a loyal customer.

@VodafoneUK I’ve been a loyal customer for many years but you won’t match deals I can get from your competitors. Seems like you’re happy to lose loyal customers.

Abysmal service from @VodafoneUK. Can’t wait to switch to a better provider!

@VodafoneUK you services are terrible.This morning i ‘tried to pay my bill’ using the automatic service. After i had finished entering my details the phone went dead. This happened 2 times. Afterwards i checked my bank account to find that 2 payments of the (part 1)

@VodafoneUK #VeryMeRewards @VodafoneUK My resolution is to cut down on alcohol and cigarettes and eat more healthy. It's hard but am sticking to it so. Happy New Year All.

@VodafoneUK your customer service is lower than a snakes belly

@VodafoneUK Disgrace! List of errors with them a mile long over last 2 years. Now they have the audacity to charge late fee as I couldnt get through to pay my bill last month for 5 DAYS ON THE TROT! Their error & they wont remove it. Well Im not paying it! Zero customer service!

@VodafoneUK Worst company ever! Half an hour on the phone to them & they refuse to remove the £5 late fee I was charged because I COULDN'T GET THROUGH FOR 5 CONSECUTIVE DAYS to pay them! So yet another problem to add to the list with them. Well I'm not paying it! Total disgrace!

@VodafoneUK worst company to do business with. Full of lies & completely patronising and incompetent. You owe me £748, pay me today .....please

@VodafoneUK The issue was not resolved. I was officially disconnected for 49 minutes and was constantly told I have lost my number. I then had to call from another phone to sort out your mess. This cost me in excess of £40. Why should I have to pay to sort out your mess.

@VodafoneUK disgusting service from you guys. Never shown would I use Vodafone. I called for a pac code and they disconnected my line instantly. Then told me I will never get my number back. Complete incompetence. #ofcom #which cost me £40 to rectify your issue

@VodafoneUK How much do you charge for calling Customer Services? I spent 2 hours and 9 mins on the phone to try to resolve an issue and have been charged £82 for the privilege!! The £50 credit to my account for the inconvenience doesn’t even cover it!

@VodafoneUK yep, your WiFi and 4G service in Luton is absolutely crap, can’t connect or do anything at all, if this continues I might have to change service providers for one that can actually deliver it

@VodafoneUK What means are there to place an order at 9pm? Chat was not responding (I have screen shots), website was down (also have screen shots) and call centre was closed. Yet you will just publicly lie? How do we escalate this?

@VodafoneUK Checked out your passes, way to complicated. I stream a lot of internet radio, didn’t see a pass for that. No thanks, you’ve lost a loyal customer you had for 10 yrs. I’ve ordered a Giffgaff sim. £15 for unlimited calls and texts and 8GB a month. All you had to do was match that.

@VodafoneUK is there a problem with 3G in LU29TD

@VodafoneUK bad signal/internet for 4g payment!

@VodafoneUK bad internet/signal for 4g payment every month!

@Ofcom thank you for your message. I will check the link. I even called Vodafone again today and was fobbed off by one of their managers. They are refusing to help, they are polite on twitter tho. @VodafoneUK

@blacktelescope @VodafoneUK Nightmare. I remember having similar problems with Talk Talk and ended up telling them to **** off.

Still not heard from you @VodafoneUK. Very poor show. We are waiting for hospital phone calls using our old number.

@VodafoneUK No I didn’t get through to anyone I tried for hour and 35 mins then hung up tried again and even another family member tried on there phone absolutely ridiculous service in all honesty

@Maarky57 @VodafoneUK Always used em me pal, never had an issue

@VodafoneUK I would treat @ShaunaMarieC #verymerewards

@swfcdan1867 @VodafoneUK Who ******** uses Vodaphone 😂😂

@Green_AJ @VodafoneUK @virginmedia That sounds familiar. With my internet they sold me the new service. let me cancel my other contract. now are telling me the network isn't ready and I'll potentially have to wait weeks. Id be less upset if I hadn't specifically called to ensure that it was going to be seamless.

@KieMarshall @VodafoneUK @virginmedia Tried upgrading my phone, thus spending twice as much per month since FRIDAY. They lied to me about items being in stock and am now waiting for them to cancel my order so I can re-order from a branch that does have it, told 24 hours. More lies upon lies.

@Green_AJ @VodafoneUK I've spent 4 hours over the last 2 days trying to understand when they'll install my new internet service, Apparently they just canceled my order without letting me know. Would be fine if they hadn't told me to go ahead and cancel my @virginmedia broadband.