3 (Three) Outage in Wickham, Hampshire, England

@ThreeUKSupport can someone from your customer service please get in touch with me. I’ve been fobbed off constantly with a problem on my account, I’m about ready to cancel the contract! I’ve been a customer of yours for 6 years and I’m utterly livid!

@ThreeUK please could you tell me if there are any issues in the SO22 area as my AI cube has lost internet connection, restarted twice & still nothing.

Just had a post cancellation Customer Satisfaction Survey from @ThreeUK 😂 Safe to say I didn't hold back, especially after we had to pay the £120 to settle the account 😳

@ThreeUK live chat not working, phone been cut off, so can’t even ring 333, bill has been paid yet got Iv got no services last 2 days!!!

@ThreeUKSupport Advisors and Live Chat unavailable. £100 of ‘Free Messages’ at £4.50 a message over recent months - Premerium Message Service Received Messages. Refund/compensation and report/complain - HELP PLEASE!

@ThreeUKSupport New sim. New phone. Same experience. With EE i don’t have this issue. You are just throttling the “unlimited data “

@ThreeUKSupport The issue is nationwide. Everywhere i go, even london i get slow speeds barely enough to load a youtube music video.

@ThreeUKSupport Were no help at all and when we did what they wanted to pass security then suggested we return to chat to someone else later. Now being sent to customer relations as it still hasn't been resolved

It would have been much more for the month ending tomorrow if there wasn't a default £150 cap on the account. Before this happened he'd never gone over his usual monthly charge in years of being with you @ThreeUK @ThreeUKSupport

@BumperGraham @ThreeUK @ThreeUKSupport Thanks Graham, We've messaged their social media team about 10 times without a response 😂 They claim someone else must have called off his mobile. Considering the house is locked down and only people in are Macmillan nurses we have no idea how it can be £150 more this month

Quick enough to take a your money, but slow enough to ignore your messages about fraud on your account while they respond to someone who can't remember their phone number @ThreeUKSupport

@KaySocLearn Go on. Give em a Chromebook and a dongle. Maybe @ThreeUK could help.

@ThreeUKSupport I’ve been trying to cancel my contracts with you for nearly an hour! Second day in a row and when I tried to do it in store I was told I could only do it on the phone. That’s ridiculous it shouldn’t be so hard to cancel!

@tomhfh @ThreeUK I’m with O2 I’ve had very few problems and I’ve been with them for years

@ThreeUK you mistype my date of birth, you now won't let me cancel my expired contract. Both me and your local shop have emailed you my photo id. Every day I get your helpline webchat and shop telling me different things. Nobody has a clue. Please give me contact details for ceo

@ThreeUK the worst customer service I've ever had. Four contracts cancelled

Gosh mobile reception use pretty poor in @GunwharfQuays on @VodafoneUK . 4g i Adobe areas bit less than 1Mbps. Inside mostly 3g boy data. Some areas edge or 9 signal. Not good enough for 2020. @threeuk noticeably better but still not amazing

@ThreeUK what a load of shit put £12 in extra charges on for no reason then wait 30 mins for a customer advisor for them to put the phone down on you so I’ve gotta re call and wait another 30 mins F****** bollocks

@ThreeUKSupport been having issues all morning with ur network. Internet has been very hit and miss and not been able to make an important phone call. Not happy

@ThreeUK I’ve just left you and you have taken another payment and showing me in credit. I’ve cancelled my DD but would like a refund for the money you have in credit. Unable to login to my old account as took number to new provider.

@ThreeUKSupport So I have to go out of my way to resolve an issue that your company has twice failed to?

@ThreeUKSupport This link doesn’t work. It says please try again later... can you give me someone’s email address please? Your webchat team don’t help. They don’t give a ****

@ThreeUK think it is about time to ditch you and use another provider...not sure what happened but you have become a useless company...no service and no customer service :-) 18 years and it's time to say goodbye

@ThreeUK My contract is up, been with 3 for 11 years and they said they cant match Vodafone deal.... so i said i’ll leave and take both cobtracts with me.... they said fine..... Three dont care... about customers. So will leave and never be back....Goodbye 3z

So my internet here sucks and I’ve just discovered @ThreeUK do unlimited broadband via 4G with No need for a landline!? If it’s completely unlimited that would be amazing for streaming!

@ThreeUKSupport That’s not correct. Three offered to keep my original number on the same SIM card on a new contract but at the new rate of £8 and said all I had to do was call and cancel the new contract as I was in the 14 day cooling off period.

@ThreeUK @ChelseaFC Useless sponsors, brought us bad luck

@ThreeUKSupport Been with @THREE for almost 10 years but if the issue isnt resolved i will be moving away from three unfortunately

@ThreeUKSupport This is still a problem zero connection. Ive been workin in a different department so havent had any trouble but tonight im back in my old department and its sad to see that the issue is still there such a huge company like THREE should have an issue like this sorted ASAP

@ThreeUK @ChelseaFC FIX YOUR **** NETWORK