3 (Three) Outage in Wainscott, Medway, England

@chrishorn1978 @ThreeUK 3 don’t sell boosters anymore mate. Besides, mobile operator signal boosters work by being plugged into a router. You can buy generic cell signal boosters but these are expensive and require installation of external antennae and running coaxial cable to a repeater indoors

Fuming with @ThreeUK right now. Been on hold/passed around for 1 hour and 40 mins so far and still counting...Shocking customer service. Clearly, being a loyal customer with 4 contracts doesn't make much of a difference 🤬😠 #three #ThingsWeShouldCancel

@Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Three around Central London has been very spotty for me too (although it’s worse on iPhones than Androids, maybe it’s the iOS baseband on Three’s bands). Vodafone have been my go-to pretty much everywhere. Unfortunately the support is abysmal, guess you can’t have it all.

@ThreeUKSupport Nope. Had to hang up after waiting for 15 mins

@ThreeUKSupport No I have left but after seeing my friend’s issue I thought I would highlight I had the same issue.

@ThreeUK @NinaWest @AttitudeMag I just wish you had supported me with half decent signal during the parade itself 😜 but keep up the good work #Pride wise!

@ThreeUKSupport Never in the 13 odd years I've been a customer!

@ClaudioAlbertin @FluffehAdam @ThreeUK @VOXI_UK Ah my voxi sim doesn’t work for the voda network, managed to get on with an old Payg sim, was just a bit of a faff

@ThreeUK I don’t pay my bill every month to have shit connection fix up thank u.

@ThreeUK hi, can you give me any information regarding the coverage in the Uk postcode DA17 area, as recently the reception has been awful. Thanks.

I’m a @ThreeUK customer and it’s becoming an embarrassment for them. Jake is right to call them out. They should support women’s football in general - Nissan gave the Spanish squad a new car to each player. @ThreeUK could aid all clubs with subsidised tariffs or phones

In central London today and seriously crap reception from @ThreeUK as per usual.

@Freemason_UK @ThreeUKSupport @O2 I know, very rude. And considering it’s effectively globally broadcast, worrying the corporates haven’t taken action.

@ThreeUKSupport I wouldn’t expect you to be able to access customer accounts over Twitter!!! As I said, I *was* unable to use my SIM for a week. Past tense. It’s working now, very happy with network performance, very unhappy it took nearly a week to transfer, and no Visual Voicemail.

@ThreeUKSupport I’m referring to my migration from O2. I was for almost a week unable to use either my old or new SIM. Noted that you “choose” not to support Visual Voicemail on iPhone. Thanks for that.

@ThreeUKSupport Will do shame can't get the money back which has already been taken from our bank account for a service we didn't ask for or wanted

@ThreeUKSupport Spoke 2 someone from your team reckon they are going 2 cancel the account. we won't have 2 pay this £20 outstanding balance hope this is true its all wrong with what has happened

@j_welbs @ThreeUK Took money out of my account and i'm not even with them never have been

@ThreeUK want this problem sorted 2day and all the money u have took back nothing in this house is 2 do with 3 never have and judgeing by this never will get this sorted u have gave me the **** @BBCWatchdog

@ThreeUK still having issues with my network!! I’m going to have to cancel if not sorted! Please can you get a manager from uk to call me today

@PhillWatson1970 @alanbellapertum @Jim_Cornelius @RealLondoner85 @WG_Grapevine @andrewjskatz @TheStateWatcher @SuzanneEvans1 @lunaperla @VodafoneUK @ThreeUK They are like people lwho solv the problem of belong cold by burning the house down

Have to say hats off to @EE worked remotely today. Mostly remote sessions in weird places today. Tethered to the iPad Pro on the way home to watch films. No issue at all. @ThreeUK on the second line couldn’t even sync email for most of it.

@ThreeUKSupport If this was a credit card they'd say "sorry that happened sir, we've blocked that charge and won't pay the company" I've told you it's a scam, that I didn't sign up, and you're still going to pay them! And you expect me to contact them to get MY money back. Just cancel it!

@ThreeUKSupport No one wants to pay £4.50 for a link to a holiday website. It's a scam. You're enabling scammers, don't give them a platform. If this was on my credit card they'd deal with it, so if you want to act link a payment service then you should act like one.

@ThreeUKSupport Zero!!!! No signal! Like I keep showing you !!!!

@ThreeUKSupport It’s been bad since you said there was an issue in the area!!! There is nothing wrong with my sim as my phone works fine out this area!!

@ThreeUKSupport Still waiting for a response. Still no phone reception in me8 7df - since switching to SIM only I have had problems!!

Beginning @ThreeUK why is my 4G always so rubbish! Doesn't matter where I go, either at home or the middle of London and my date and signal are still awful! Fed up now 😡😡😡

@ThreeUK had a text saying my service would be shut off if i don’t pay my bill but I’ve been trying for days and it doesn’t work!! I can’t make the payment online, it always crashes!

@Swim1965 @EE @O2 @ThreeUK Yeah the BT involvement with EE is a bit weird and twisted. They tried buying a couple of years back, but was refused. EE for me has always had the speed I want, no other network touches them speed wise, not ones I have used anyway.

@DearISSAQUEEN yo tell @threeuk about the service in my area

@ThreeUKSupport Ah who’s dishonest here then ,I had one of you manager call me a few weeks ago with this issue , I am tired of restarting my phone because it doesn’t help or change anything .

@ThreeUK so you wait till I go to #iPhoneX then bring out the #Pixel3XL #pixel3 seriously 😐 never had #pixel2 very disappointed

@ThreeUK I upgraded my daughters phone last week. It should of been delivered Thursday, since then I have spent over 20 minutes on the phone,3 times, getting told phone back tomorrow. Now they said they will cancel the order within 48 hours so I can reorder due to technical issue

@ThreeUK - not impressed. Pre ordered the mate P20 on Thursday 25th (to get the gift bundle). Credit team took card payment but still no receipt. Despite many customer service calls I’m none the wiser as to why I keep getting emails stating my order is incomplete! please help...

@ThreeUKSupport he’s already pre ordered the new Mate Pro with EE, and he’s now been refused on the phone twice now for a PAC, so your version of “never” is a lot different to mine 😡

@ThreeUKSupport Awful experience with your customer service team trying to get a PAC code.

Just had it confirmed why I’m leaving @ThreeUK another awful customer service experience. Here’s to hoping @EE’s will be better.

@ThreeUKSupport She’s managed to cancel it now, but she’s still been given a bill of over £100 to pay for you when the account wasn’t even being used. Also I’d like to note that part of that charge is for the handset, which after 2 years would have been paid off. So why was this still charged???

@ThreeUK what is wrong with your 4g network. In Medway it hasn’t worked properly for months and now nothing transfers. I go to 3G and it’s fine so I stick with that at moment

@ThreeUKSupport She had 3 accounts, and cancelled them over the phone. 1 of the accounts you didn’t cancel and kept charging her for, but because there was no bank account linked you charged her £5 for failed DD, then you did this again. Then told her it was her fault for not contacting you.

@ThreeUK Hey. Is everything ok with the mobile service in the Medway area? (Kent) I have so many tumes problem with the data service recently! Have to turn on/off all the time to refresh! :S

@ThreeUKSupport the fact that you’re ignoring my tweet just shows how awful your customer service is! Can you reply please to get this sorted or we’ll be taking it to the small claims court.

@ThreeUKSupport why does the latest update to wuntu make me get a verification code and login every time I use it?. It’s so frustrating & is stopping notifications coming through

@ThreeUK hi, are you going to support the eSim in the new iPhones and Watch?

@VodafoneUK Never used your service 6 months to go till I break free from #ThreeUK. Maybe I'll look U up 4 good data deals?

@ThreeUKSupport what is going on with the network? It is impossible to even make a call, signal goes on and off...

@kronos1126 @ThreeUK @EE @VodafoneUK I never had any issues with @VodafoneUK in Edinburgh. It was the first place I got really good 4G

@ThreeUKSupport @ThreeUK I'm getting a watch with 4g support and wondered if I could get two sims attached to the same number so the watch and my phone can use the same data&number?

@welshmike @shortandhungry @ThreeUK @easyJet Good solution to a very stupid problem. Why would they do that!

@ThreeUKSupport Chris, issue with non UK nationals phoning out the blue is your not sure if they are genuine. Sorry but its true and feel bad for those staff. Cheaper labour doesn’t always get results.

@ShahaTells @ThreeUK Not even witty comment. Be the same shit. Whats your postcode. Oh yh we have work going on in that area 😂😂🤣

@ThreeUKSupport I have been on web chat twice no joy simple fix nearly 3weeks and still waiting

@ThreeUK terrible customer service! After closing my account (due to the same problem) I received a letter informing me I was entitiled to a refund after my last bill- waited 15 mins on phone to be reimbursed only to be told it was a mistake, no comprehensible explanation made

The ex was daft enough to lend me her work phone, so I popped along to the flat, and... 37.6Mbps down, 32Mbps up @threeuk FTW!

@ThreeUKSupport No, sadly not. It seems like the last 2 people,who work for customer service, doesn’t know what they’re actually doing. I’m just going to go into a three shop tomorrow and hopefully someone in there can help

@voiceofrally @ThreeUK @VodafoneUK @ThreeUK have been brilliant for me @voiceofrally. You’re right the data passport is a bit tricky but the customer service has been great when overseas (especially @RallyMexico !)

@ThreeUK your 4G service in Canterbury was pretty poor today. Several times I missed messages from my wife. Come to think of it, your service in Canterbury has been pretty poor for a while. Which is a disgrace for a University City.

@ThreeUKSupport no signal again for whole evening at home! 2nd time in a week and have tried to Wi-Fi live chat but told nobody available! My phone connectivity is essential for safety and my disability ♿😡

@ThreeUKSupport Ordered a week tomorrow. I bought online. Are you also using it and suffering from poor speeds as that could explain the 5+ days to reply.