3 (Three) Outage in Upminster, Greater London, England

My experience of @ThreeUKSupport has been terrible. A call centre in India picks up my calls. The customer service operatives do not know the areas in London where I have no network coverage. They ask for post codes which is nonsense really. Overall terrible experience.

Since I reported the problem, I was advised by @ThreeUK that a complaint has been raised which is another way of kicking it into the long grass. I should not have to pay if I am getting no coverage in so many areas which is a real problem for me.

I have been having a terrible service from @ThreeUK. There is no network in various parts of North and East London where I'm passing through. I make important phone calls using hands free in my car but the network drops completely in so many areas. I have raised it with @ThreeUK.

@ThreeUKSupport I’m not giving that publicly - just trying to help you and @brattandeaf out.

@ThreeUKSupport @brattandeaf CF10 is the postcode area and there’s issues at the mo. I had a text telling me that earlier this week.

@ThreeUKSupport Hi, I’m getting poor signal in IG103TN. Would normally get full 3G and then the occasional bar of 4G but I’m only getting 1 bar of 4G today

@ThreeUKSupport I have no 5G, and my 4G is running slowly. My postcode is: E3 3GW. Is there an outage? If so, what is the ETA for this to be resolved?

@ThreeUK @ThreeUKSupport I am very disappointed in your guys customer service in stores. Today I went to two different stores asking to upgrade my phone and you guys were selling complete different things to me. I am customer for 3 years now. Never felt dissatisfied with the

@SMARTYMobileUK The only time I don't have internet issues is when I have connected to one of @ThreeUK 5g Masts and recieving 5G speeds... which even that is very rare....

@ThreeUK please release me from this contract. i'm sick of this awful internet 😔😤

@ThreeUK considering your 5G connection is so shocking and a lot worse than your 4G. Does this mean I’m able to cancel my contract as you are not providing me with adequate 5G service?

@ThreeUKSupport I have no wifi due to @virginmedia and no phone signal due to you!!

@ThreeUKSupport I appreciate that but I’m currently in a position where @virginmedia are useless and unable to fix cables and you now working on masts meaning I can’t even use my phone network. So between both multi million pound companies you’re screwing me royally!!

@ThreeUKSupport Hi, it’s EN9 1UH my device is iPhone 12. I actually have to be upstairs to get any sort of signal strength with 4G. So currently unable to use my phone in my house unless I’m upstairs 👍🏻

@ThreeUK I recently switched to three after mind blowing offers from customer care executive. Internet connection on and off for almost one week and not even getting 3G speed from 5G hub. Will wait for 2 more days, if it is same i will think of disconnection.

@ThreeUKSupport @ThreeUK 5G coverage very poor around Provost Estate (N1 London). Please can you look into it? Mobile broadband is very slow and sometimes doesn't connect to the 5G network. This is coverage issue, not recent fault so if possible get the 5G coverage booster here!

@ThreeUKSupport Hey @ThreeUKSupport , can you acknowledge there is a 3G/4g capacity issue at Stratford? Says I have 4g but simply doesn’t work, yet fine away from Stratford. Fortunately @virginmedia tfl WiFi saves a 1hr wait this afternoon.

@ThreeUKSupport I’ve had the contract a year, and ideally didn’t want to cancel it, I never got the option to change the ownership, but still not what I want!

@ThreeUK is there an issue with the 3 app ? Been trying to change plan for days and unable to do so

Let’s talk about how **** @ThreeUK is in central London pls😤😤😤

@ThreeUKSupport hi, I am already a customer but want to change my sim plan and keep my number, how do I do this online please?

@ThreeUKSupport Hi, I would like to join again but the link does not work. I experienced some issues.

@ThreeUKSupport my WiFi and network hasn't been working properly. Why is it?

@ThreeUK 3 days my WiFi and network hasnt worked properly. Why is that?

Three days of no 5G signal from @ThreeUK at home and then it randomly comes back. Router may need to be replaced with one with an external antenna.

@ThreeUKSupport website down, tried over and over to top up PAYG but just hangs or get server down message.

@ThreeUKSupport Am I able to make an enquiry here? :) I was wondering if I am able to check signal strengths, and quality of an area, as I am interested in purchasing a 4G broadband hub.

@ThreeUKSupport Website and app terribly slow

@Samphil95 @ThreeUK My phones with them not broadband but honestly always been great service so yeah hope they sort you mate

@PJ82PJ @ThreeUK Honestly, been with EE for 9 years and thought i’d try them for broadband and i’ve already been lied to on two ocassions in a matter of hours, interrupted on the phone, still no resolution it’s shocking! Cheers Paul hopefully they sort it