3 (Three) Outage in Upminster, Greater London, England

Finally decided to leave @ThreeUK horrible service horrible staff avoid at all costs. I was a customer for over 6 years so trust me you can take my word for it.

So, apparently, if a relative dies suddenly, and they didn’t take the trouble to put you on their phone account as someone who could speak on their behalf, the stock response when trying to sort out their phone is ‘we can’t help you’. Thanks @ThreeUK

@waitrose @Deliveroo @ThreeUKSupport As a Roo driver, I’m saddened there is no service or wifi at your Banstead branch. It means to confirm receipt, I have to walk 100 yards down the high street. It’s not acceptable in this day and age. Any chance of getting this rectified??

This is getting MORE and MORE serious now. Every single time we called to customer service your people pretend to don’t listen to my/our voice. We are calling from Three lines and you can’t listen? What is going on? We need an answer asap. Thanks @ThreeUKSupport @ThreeUK

@ThreeUKSupport Thank you Scott, the post code is BR3 1PD We have only 1 month with the service and we can’t make it work.

Hi @ThreeUK @ThreeCare we are having serious issue with the Wi Fi signal at home and I called your customer service “they couldn’t hear me ok.” If there is any chance to receive a call from your technical support? Thanks

@ThreeUK just here to tell you that you’re the worst thing since ikokore

@ThreeUKSupport 3.2mgps when you have informed me our home-fi issues have been resolved Not true service is useless as is the product, it is not fit for purpose Now instead of enjoying cycling on Eurosport I will be wasting more time on the phone to your tech department

@ThreeUKSupport just joined Three contract and switched my old number from Vodafone which should have taken place yesterday! Today I checked it hasn’t happened yet - call Customer Service no one answer!!! What happened? I gave you the PAC code!

@ThreeUK I don't understand why the third is always not or broken.

@ThreeUKSupport Hey guys. How do I make a formal complaint re: Michelle in your Scottish call centre, who just called me a liar and to “speak to my bank instead” after YOU have overcharged me? Is it true that you “don’t do refunds”? I would like MY money back. Thank you.

Whats up with @ThreeUK in my area? Wifi been so bad these last 2 weeks 😔 @ThreeUKSupport

@ThreeUK Why do 3G companies always have a network?

@ThreeUKSupport Sorry, but you're not being very helpful. It's quite straight forward. I'll say it again. I selected the £10 a month option but I've been put on a £15 a month plan. It's unacceptable. Can I just cancel the contract and I'll just go with somebody else.

@ThreeUKSupport charged £15. Can you please help me get this resolved. I still have the email. And have sent proof but no one has got back to me. Thank you. 2/2

@ThreeUKSupport Hi, I have a complaint open but no one seems to be interested in resolving the issue. Don't know if you can help? I received an email with options to renew my contract. The option I choose was 12gb for £10 a month for 12 months. However I am now being... 1/2

Nice to see that being a loyal customer for 15 years means jack ****. @ThreeUK still shafting people on upgrades While new customers get the best deals.

@ThreeUKSupport what type off stupid and in educated PEOPEL you have on phone service 😡😡😡😡

@ThreeUK your service and customer service team are a disgrace. Never known such a poor service.

@ThreeUKSupport hi, my mobile number hasn’t transferred to my mew phone. No help int he phone customers support. Now one week over due for the switch and paying three for a service I can use

@ThreeUKSupport - your recent network 'improvements' have meant I've gone from avg. 550Mb/s downloads to 100Mb/s downloads. Why have you removed the 5G service in my area without notice?

@ThreeUK are awful

@ThreeUKSupport It is a new sim. I've been with you for six years and have had no trouble until now. All I want is to buy my normal data pack.

.@ThreeUKSupport Why am I only being given the option of 4 appalling value data packs? I'm trying to renew the 20 pound data pack & have topped up my account with that amount of money. When I click the button to renew the pack it wants me to pay again. Help me or I'm going to EE.

@ThreeUKSupport Cool, I’ll check in tomorrow evening if it’s still awful then.

@ThreeUKSupport Sadly I’m usually working full pelt in the day from 8am-6pm. Usually in the day when I’m on a VPN I don’t seem to have issues. The evening however is always awful.

@ThreeUKSupport Can I dm you regarding signal etc in my area. Obv i dont wanna put my postcode up in public.

@ThreeUKSupport We were meant to be getting an upgrade on our homefi service and it was meant to be delivered tomorrow, however we have had no dispatch email nor confirmation it had gone through

@SofiaColMar @ThreeUK Worst thing is the voice on the scam is EXACTLY the same one used by @JHPartnership not sure who ripped off from whom?

@ThreeUKSupport I managed to access live chat and resolve my issue via the Three app in the end. It definitely is not working on the mobile browser though so that may be worth looking at. It turned out that I had registered my account in the past and forgot to verify my email.