3 (Three) Outage in Sutton in Ashfield, Nottinghamshire, England

Getting sick of @ThreeUK homefi service. Pointless trying to call support because you just get fobbed off. It's been shitty for weeks now.

Hey @ThreeUK my broadband has been out two days, any chance you could wake up someone in support to fix the issue. I'm fed up of rebooting the router.

@ThreeUK I hope you lot are charging me for this month because I have no service all day whilst I was out. This isn’t a first time occurrence either.

So my @ThreeUK broadband is up and down like a brides nightie. Spent 4 hours today trying to watch a single program. A far cry from what I was sold.

Is your phone network down or something @ThreeUK as I’ve not received one Happey Valentines of anyone 🤔

@ThreeUK you’re lying to me and blaming another provider for your error. I am without a working phone and you won’t help me. @EE

@ThreeUK you’re lying to me and blaming another provider for your error. I am without a warming phone and you won’t help me.

Just has the worst experience with @ThreeUK took 12 calls over 1 hour just to pay one bill hung up on by 3 different members of staff for telling them they were wrong (they were btw) #badcustomerservice

Interesting journey home y/day from Surrey to C/Field, navigating M25 & motorways going north when Google maps wouldn't load beause @ThreeUK @ThreeUKSupport had another data outage. Thankfully, my inner scout has vauge sense of direction. #nothappy #notwhatipaidfor #nearlylost

@ThreeUK phoned up yesterday wanting to upgrade 2 contracts! Agreed a price! You then had a system issue and promised to ring me back! Still waiting! Don't you want my money or do I need to take my custome elsewhere! #poorservice

@ThreeUK better be quick as you may loose me as a customer! #4contractstocancel #wasgonnaupgrade #stillachancetokeepme

Looking for recommendations, my wife is due an upgrade with @ThreeUK but after bad experiences (very poor customer service) i'm looking for a better provider. Any help appreciated. Looking to spend between £35/45 a month for a decent phone and contract!

@dalekpete @neilmcgwyre @ThreeUK I can't face purchasing the Sunday Times due to the logistical issues of reading a broadsheet newspaper. Haven't read much, if any of what Liddle's written so have no opinion on that.

@ThreeUK funny that your opening hours are 8-8 but have problems after pathetic @DailyMailUK network down yet again!

FFS @ThreeUK wtf are you playing at!!!

@ThreeUK Im still having issues three days on.

@The_Dr_FuZZy @alexnunodias @YouKnowEh @ThreeUK Absolutely sums up the entitlement people feel. My phones not working so I'll risk tying up the emergency services operator to check if it'll make an emergency call, after all it doesn't matter if someone with a real emergency cant get the help they need. Mindless.

@alexnunodias @YouKnowEh @ThreeUK So what would you have said if it had worked. Sorry for wasting the emergency services time but I cant cope without my phone for a few hours. Idiot

So glad I finally swapped my @O2 sim only for @ThreeUK possibly the best decision I’ve made for a while. @O2 sooo expensive for a poor service🙄 So much for ya money with @ThreeUK

@ThreeUKSupport NO INTERNET AGAIN THIS MORNING, you sent me a new Hub but has stopped working, internet on legs!!! total rubbish service!! Going to cancel the direct debit as it’s not fit for purpose!!!!!

@ThreeUKSupport just been dumped on live chat to Three, was speaking to them then he decided to stop the chat and the app closed, an half hour of my life gone and will never get it back!

@ThreeUK pleeeeeeease help me

Gutted my credit score sucks really want the iPhone 11 pro max :( @ThreeUK looks like I’m still stuck on a sim only plan

@ThreeUKSupport There wasn't. Ironically the connection dropped and the chat window ended the the chat. I asked what are my options, clearly the service isn't right. I'd rather we come to a sensible conclusion and I'll go wired with someone else.

@gammon2012 @Gem_Szr @ThreeUK Ee no problem for me.

@ThreeUKSupport pls help

@martin_booth @O2 That’s slow Martin, I had a similar thing when I switched @forkliftagency to @VodafoneUK - ended up buying out of our contract and moving it all to @EE - I’m personally with @ThreeUK but even they seem to struggle, especially when I go to London.

@ThreeUKSupport I have been with 3 several times throughout my time... Never any problems until I want to leave... on every occasion its the same hard sell even when you say no its like they don't hear you and just carry on.. ask once then give me my pak code... thats all i ask

@ThreeUKSupport I havent registered my new contract yet so can still cancel phone still in the box

@ThreeUKSupport Yes they tried telling me it was for years service but the contracts wrre started together

@muppitz_ @ThreeUK @EE Wow, how strange! Here it just "dipped" 3 times about 15-20 mins apart. Losing phone signal was the eerie bit.

If anyone had been suckered in to pay for Three Rescue from @ThreeUK I suggest you a) read the small print and b) cancel it asap and c) never call them without a large G&T and packet of tissues #terribleservice

@thishellishome @ThreeUK @Caspar_Lee I was more implying I'd never heard of him

@ThreeUK’s mobile broadband is pathetic. It is so intermittent and slow that I can’t even complete a broadband speed test without an error message. Not what we were sold. AVOID

@ThreeUKSupport I am an 4G customer how comes I can't use the three app update the app we can enter out 4G mobile number and password manually rather that asking to on our data which we can't as we are using WiFi

@ThreeUK hola - my contract finishes on the 18/04/20 but was wanting to extend. Can’t find anything on the website so help please lol

Anyone on @ThreeUK home broadband having problems. I know single is not going to be good at the moment but really can't be as shit as it is tonight.

@andymallins @ApplWatcher @ThreeUK @EE @O2 I moved from @ThreeUK to @EE for the exact same reason. And agree 3 customer service was atrocious.

@PurpleTurtle459 @Ofcom @ThreeUK I'm taking this issue to the Ombudsman. Asked for a deadlock letter after complaining... they are stealing from us! Stealing our right to a decent useable service.

@WadeFamoc @Ofcom @ThreeUK I found they started in January. Once a week, the internet was too slow to do anything. It's been getting more frequent over the months until as you say, covid has caused speeds no more than 2mbps. We should be within our rights to withhold payment until such issues are fixed.

@PurpleTurtle459 @Ofcom @ThreeUK They are limiting the unlimited... for me it's been like that for years but got worse last August. Since the virus, @threeuk are now just letting their throttling go hardcore on us, while making insane profits... if that's some form of price gouging... charging for no service!

@ThreeUKSupport Both not working

@ThreeUKSupport Thank you, Jordanna, but I don't need a PAC or STAC. I just want to cancel my contract. Is there a way to email my notice as I would like to avoid leaving home just to print out the letter and to post it. #stayhome #threeuk #contractcancellation