3 (Three) Outage in Saint Neots, Cambridgeshire, England

@ThreeUK I'm disgusted by the behaviour of your chat support person, Sameer. I was asking about changing DD details, and when he couldn't help he simply pretended he wasn't receiving my messages, and ended the chat. I've saved a screen shot of the entire conversation. #Rude

@ThreeUKSupport please someone help me three is the worst company!! My phone has been cut off for three day’s. I’ve not been able to make any calls, chat services if off constantly having technical issues and no customer telephone service. WHAT THE HELL IS THIS

Just wondering why you’ve never done e top up swipe cards so if you get a top up in shops the credit goes on your phone, would be easier for people like my uncle who don’t use internet or understand a computer voice @ThreeUKSupport @ThreeUK

@ThreeUKSupport Yep. Your customer relations team are investigating currently. I've got my money back but Three are still trying to get my number back 🙄

@ThreeUKSupport Yeah it’s back to normal now.. it was how you dealt with my request for help that was the issue

If anyone is wondering who is the worst phone company for #CustomerService just head to @ThreeUK Absolutely disgusting, that’s if you can get through.

@ThreeUK disappointed having to wait and wait then leave whilst the one and only employee is serving on shop floor to which the customer (not the employee) being served assures me the mananger will come out and serve me. No show, so left. Huntingdon store needs to up their game

@Dom_Bryan @ThreeUKSupport Let me do a bit of their support for you... they don't

Not to be horrible but I feel like I have dial up broadband on this phone @ThreeUK

@ThreeUK absolutely shocking level of service in the 3 Bedford store. 14 years a customer - Gone! Hello @O2 :)

@ThreeUK I have now had four conversations, been promised 2 callbacks and still no further forward with complaint. Promised headphones when upgraded and now offering partial refund or cancelling contract. #terribleservice

@ThreeUK I have just join your network. Only thing is on Saturday I signed up for the contract with the new iPhone Was told I would be getting a confirmation email but as yet I've not heard anything How long should I need to wait Cheers

@ThreeUK How is it possible that the network keeps dropping and dropping. Barely works and 3G feels like 90’s internet

@ThreeUKSupport how come all of a sudden my data in my home doesn’t work?! Have 3/4 bars and 4g yet a speed test shows I’m getting 0.05mbps which is basically nothing at all? Never had this issue before but randomly started happening this week.

@ThreeUK why is your signal so bad around Banbury???

@ThreeUKSupport .@mcmarsh No an annual rpi increase of 2.7% Would have only increased my bill To £15.78/9 depending on how three round up or down Forcing a customer to opt out of a new contract doesn't sound legal to me.

@ThreeUKSupport I chatted, what 3 times with you're colleagues, none of them would give me an answer as to why it would be rejected (the full amount) . I only ask you what reason (s) this would happen to a customer! Obviously it's a question you wish to avoid answering.

@ThreeUK @flaneuse___ Don’t go with three, I got told my mobile broadband would work with no problem, I cannot stream nothing on it, it’s garbage & three have basically conded me when they do a post check for me

@ThreeUKSupport Yes the signal is 4 bars it's your service that's not great. How do I speak to someone regarding this?

@ThreeUKSupport Thank you Mark, though Webchat asking me if I'm still there when I've just asked a Three representative not one but 2 questions isn't a good look - especially when I'm a very new customer. That said, I called up today after all&spoke to someone&this was much more productive.

@ThreeUKSupport Hi I need help urgently. I am trying to claim on my three rescue cover but no one is answering the phone and the online service will not work!

@ThreeUKSupport need help sorting a financial issue out- you say I owe you money but I dont. I've not had the account for over 4 years. No luck with help line. I have the proof of payments but I'm still defaulting on my credit check. Help please.