3 (Three) Outage in Bromham, Bedford, England

@ThreeUKSupport hello. I can’t seem to get any support from the website or the phone help desk either. My contract was up for renewal and in 2017 and you have been charging me £60 a month for 2gb data and unlimited calls which I see I can now get for £11 a month.

@ThreeUK what speeds does your home broadband get thinking of changing supplier (getting poor service and quality but tied in for 6 months )

@ThreeUKSupport @ThreeUK Hi Team. I spoke to Customer Service on 21st March and was told a refund of £260 was being processed for me. It’s not in my bank account yet, please advise when I can expect cleared funds

Just wondering why you’ve never done e top up swipe cards so if you get a top up in shops the credit goes on your phone, would be easier for people like my uncle who don’t use internet or understand a computer voice @ThreeUKSupport @ThreeUK

@ThreeUK Generally pleased with Three and it's usually the cheapest for my needs. Thankfully things don't go wrong very often because when they do customer support is wall-to-wall awful.

@ThreeUKSupport Yeah it’s back to normal now.. it was how you dealt with my request for help that was the issue

If anyone is wondering who is the worst phone company for #CustomerService just head to @ThreeUK Absolutely disgusting, that’s if you can get through.

@ThreeUKSupport I don’t see any advanced connectivity or clear voice connection. Move around within the residence to get the Extra Network Bar.

Not to be horrible but I feel like I have dial up broadband on this phone @ThreeUK

@ThreeUKSupport Only to cancel the insurance and to request the refund. As far as I can tell there's not much point in ruining one of your call centre staff's nights.

@ThreeUKSupport I try to never assume malice if there's the possibility that something just went wrong due to human error, but "accidentally" tacking on insurance when someone point blank told you that they didn't want it is not "disappointing" and excused with an emoji.

"I know you don't want insurance, so we'll give you 30 days free and it'll auto-cancel before renewal". I should have known that was going to go wrong. After two separate calls to @ThreeUK I think I am now getting a refund. Hopefully an accident rather than shady practice. 😕

@virginmedia ...Whereas other providers do. .@ThreeUK, for example, lead the way when it comes to roaming. Couple that with not offering existing customers the best deal when it comes to renewing their contract and you’ve just lost a customer.

@ThreeUK seriously 3 are you sure you should be operating, ive been passed from department to department and all they want to do is sell me something- I NEED TECHNICAL HELP NOT SALES!!!! #crapservice #dontbother #findanoutherprovider

@ThreeUKSupport you really know how to cheese off your existing customers, I’m paying £30 for 100GB Home-Fi yet you offer unlimited data Home-Fi for £22. Really doesn’t make me what to renew in July when you treat loyal customers like this. 👎

@ThreeUK absolutely shocking level of service in the 3 Bedford store. 14 years a customer - Gone! Hello @O2 :)

More bull shit from the embarrassment of a news channel @SkyNews . Again has its own agenda. @ThreeUK have already said this is bollocks, maybe they worded it differently though. 😂

@ThreeUK Sort your services out! No voicemail for 3 months and I’ve wasted hours on chat and the phone to your customer service! Still broken 😡

@ThreeUK is the worst mobile network ever. Laziness has kept me with them for so long. Need to respect myself and leave this shit company.

@easyJet @stewartwcsmith @ThreeUK Did you meet JJ and Timea from @easyJet @LLA_Ltd as they’ll help make sure your flight is ruined!

@ThreeUK With your **** service I wonder how you get anything completed

@ThreeUK network is down smh 😤 can't call anyone at all whatsoever

Yet again @ThreeUK is down once again not only ridiculously slow data speeds for over a month it decides to completely go down when are you going to fix your system worst decision I have made was a 2 year contract GIVE ME MY MONEY BACK!!

@ThreeUKSupport Thank you for your suggestion, Jordannna, but it’s not working. Every time I log in to chat it gets disconnected. Other users are reporting this. Please provide me an email so I can email my request for a refund. If none is provided I will have to use my tweets as proof.

@ThreeUK EVERY DAY three network is down wth, fix your network fffs

@ThreeUKSupport My husband is trying to get an offer on Health Service Discounts. He has emailed to ask if he can keep his 2 numbers but all he gets from you is a link to sign up. Please advise how to get offers & keep numbers. Thank you.

@StopFundingHate @ThreeUK Hi @ThreeUK as a customer of yours since the network first started it’s really disappointing to find you advertising in such a hateful and toxic publication. I certainly don’t want to think my money is contributing to helping them stay in business....

@billcrowethfc @ThreeUKSupport @ThreeUK @Coach__Corley They've shut their phone line down so cant even call them😂😂

@ThreeUKSupport Yes I have reported it to fraud team and made a formal complaint but no one contacts me and I have to ring up to get updates and I get the same excuses every time and implied it’s my fault when I have done nothing wrong

@danbrown150 @ThreeUKSupport @ThreeUK @Coach__Corley They are **** mate 😂