3 (Three) Outage in Bromham, Bedford, England

Not sure that @ThreeUK could make it more difficult to contact customer service if they tried. Can’t get through on phone, can’t reset password online. Maybe I should write a letter? Or try semaphore

@ThreeUK @ThreeUKSupport what is going in in MK452, we have been without meaningful signal since the weekend. A double whammy when you rely on the network for mobile phones and broadband! Please can I get an update as your website offers k timescale.

@ThreeUKSupport we have been having connection issues with both our mobile Broadband and 4 g on phones so no WiFi and I’ve used most of my data on the 4 mobile phones we have in the house! What is going on with your service I’m still paying for ?

@ThreeUKSupport MK410SL, iPhone 12 Pro, also have an iPad Pro with a prepaid Three sim also same slow speeds. Thanks.

@ThreeUKSupport As per my conversation with Three today I have little faith that this is going to be handled properly. They said they would get back to me in few days after they had spoken so someone. I’m sorry Three but it’s been a nightmare service since the start and I would not recommend it.

@ThreeUKSupport No and customer services colleague was sure that I had to pay these for cancelling my contract early. It was a sim only contract. Cancelled over the phone as cancelling via internet was showing me the early cancellation fees

@ThreeUK absolutely terrible experience using mobile services from this company. I’ve cancelled the service after a week (within my 30 day cooling off period) two weeks later I receive an invoice for exit fees of £400. Customer services do not know what they are doing. Shocking!

I wonder how many pissed off customers will leave @ThreeUK after their servers are back online. Its ridiculous how they have given their team a script to promise that the technical issues will be fixed in a couple of hrs.,its been a week of the same sh*t. #threenetwork #dobetter

@ThreeUKSupport hello. I can’t seem to get any support from the website or the phone help desk either. My contract was up for renewal and in 2017 and you have been charging me £60 a month for 2gb data and unlimited calls which I see I can now get for £11 a month.

@ThreeUK what speeds does your home broadband get thinking of changing supplier (getting poor service and quality but tied in for 6 months )

@ThreeUKSupport @ThreeUK Hi Team. I spoke to Customer Service on 21st March and was told a refund of £260 was being processed for me. It’s not in my bank account yet, please advise when I can expect cleared funds

Just wondering why you’ve never done e top up swipe cards so if you get a top up in shops the credit goes on your phone, would be easier for people like my uncle who don’t use internet or understand a computer voice @ThreeUKSupport @ThreeUK

@ThreeUK Generally pleased with Three and it's usually the cheapest for my needs. Thankfully things don't go wrong very often because when they do customer support is wall-to-wall awful.

@ThreeUKSupport Yeah it’s back to normal now.. it was how you dealt with my request for help that was the issue

If anyone is wondering who is the worst phone company for #CustomerService just head to @ThreeUK Absolutely disgusting, that’s if you can get through.

@ThreeUKSupport I don’t see any advanced connectivity or clear voice connection. Move around within the residence to get the Extra Network Bar.

Not to be horrible but I feel like I have dial up broadband on this phone @ThreeUK

@ThreeUKSupport Only to cancel the insurance and to request the refund. As far as I can tell there's not much point in ruining one of your call centre staff's nights.

@ThreeUKSupport I try to never assume malice if there's the possibility that something just went wrong due to human error, but "accidentally" tacking on insurance when someone point blank told you that they didn't want it is not "disappointing" and excused with an emoji.

"I know you don't want insurance, so we'll give you 30 days free and it'll auto-cancel before renewal". I should have known that was going to go wrong. After two separate calls to @ThreeUK I think I am now getting a refund. Hopefully an accident rather than shady practice. 😕

@ThreeUKSupport I’ve had terrible signal for about 3 months now, can you let me know what’s going on

@ThreeUKSupport 2nd consecutive weekend without signal in Helston, Cornwall. Both me & partner without signal. Both long time customers. No landline, can't make calls. Rubbish performance. Just paid this month's bill too. Very angry and annoyed

@ThreeUKSupport Hi Pete - there’s more, this problem is specific to the “3internet” apn when using cell 12713984 which I assume is my closest mast. If I force my modem to band 20 it connects to cell 877062 and the “3internet” apn works fine.

@ThreeUKSupport I only have 3G signal on phone (usually 5G) in DH2 1, and my 5G hub isn’t working at all, I guess because it can only receive 4G or 5G. Website says no issues or planned maintenance. Help?

@ThreeUK I only have 3G signal (usually 5G) on phone in DH2 1, and my 5G hub isn’t working at all. Website says there’s no problems or planned maintenance. Help?

@deanrmarsh @ThreeUKSupport @Three_Is_Broken Spot on.. And just received a message saying the price is now going up.. Absolutely awful news.. Poor service for the past year and they hike the price up.. Jokers..

@deanrmarsh @ThreeUKSupport @Three_Is_Broken I personally think creating an account to complain about issues that cannot be resolved immediately is one of the most pettiest things someone could do. Three know there is issues with the network, hence they are investing £4.5 Billion in upgrading the network and deploying 5G.

Supposed to be in a #Warzone tournament in 30 mins but my net has gone down so not sure if I'll be back on, sorry guys, thanks once again @ThreeUK 🙃

@ThreeUKSupport Yay.. I can no longer sign in to view my account online! I don't get reception at home and you've now put in a requirement for a text message within 10 minutes! Thanks. GRRR.

@ThreeUKSupport why is your mobile and 4G signal really poor in the B47 postcode? Any plans on improving it at all?