3 (Three) Outage in Royston, Hertfordshire, England

@ThreeUKSupport I’ve had zero network for the past 3 hours what’s happened

@ThreeUK you are the most incompetent phone company I’ve ever delt with! For the 3rd month running you are still trying to charge me when I’ve already had this delt with TWICE by one of your advisors. Is there some sort of communication problem with you lot 😡😡 fed up with 3 now

@ThreeUK Yes and it was a very bad, nearly 2 hour chat that didn’t result in much! DM me so I can explain fully!

@ThreeUKSupport please someone help me three is the worst company!! My phone has been cut off for three day’s. I’ve not been able to make any calls, chat services if off constantly having technical issues and no customer telephone service. WHAT THE HELL IS THIS

@ThreeUK @ThreeUKSupport desperately need new masts and better signal in Cambridgeshire. A booming area with no reception. Don’t want to leave for @VodafoneUK after 15 years but...

@ThreeUK If it’s not Three it not real. How truthful Had no service since Wednesday because you gave my number to another provider. You said it’ll take 48hours to investigate. Day 4 still No Service Definitely Not Real.

@ThreeUKSupport I am a three customer

@ThreeUKSupport Very weird but I have a bar of 4G in the house, but she on smarty (three network of course) has none. iPhone 11 and iPhone XR respectively

@ToniOgilby @ThreeUK Basically, the same all over the UK and when you tweet they act as if IT HAS NEVER HAPPENED BEFORE

@ThreeUKSupport you appear to be having network issues in the South East. Can you confirm you’re aware of the problem

If anyone is wondering who is the worst phone company for #CustomerService just head to @ThreeUK Absolutely disgusting, that’s if you can get through.

@AnneHBuckland @ThreeUK Totally agree. The customer service is the reason I’m leaving @ThreeUK. Had business and personal phones with them for years but am cancelling them all due to how bad the customer service has been #threemobile #three #threeuk

Just spent 40 minutes in a queue to @ThreeUK, when I finally spoke to someone they passed me through to another department that was closed and automatically hang up on me. #avoid #threemobile #three

@Dom_Bryan @ThreeUKSupport Let me do a bit of their support for you... they don't

@ThreeUK my phone is showing full bars and 4G but data isn’t working. It has been on and off for five days now. I’ve restarted the phone and reset network settings. Still nothing. Only Wi-fi. Is this just me?

@ThreeUKSupport Hiya .this is a ridiculous way to resolve the issue once again 3 are just passing the blame you sent me a faulty handset it's about time you now sent replacement phone It's impossible to resolve over the live chat ...I need to speak to a living . breathing person

@wonkotsane @ThreeUK I've been advised there's network congestion and my new updated date for a fix is in October. It was September, then July before that and then June. It's all BS. I'll believe it when I see it.

@ThreeUKSupport I don’t know because while I was on live chat with the complaints team, I tried to look at my balance and your site booted me off and then wouldn’t let me sign back in. I assume the chat was then terminated so don’t know if my complaint was logged.

@ThreeUKSupport I've recently left 3 and had a message to say to call you to pay a final amount. Phone lines have a 20 minute wait, live chat on the website is down. Please can you advise how I can contact you to resolve this?

@ThreeUKSupport I can use nothing as I have no service/network at all

@ThreeUKSupport I was on live chat for over 45 minutes before tweeting with no sign of resolution. It was the last person on there who told me I’d have to wait until I come back to the UK. That won’t be until Christmas at the earliest, so if that’s the case then you’re losing me as a customer.

When @virginmedia is so intermittent it's unusable, then @ThreeUK does network maintenance that takes away the mobile back-up. A frustrating WFH week

@ThreeUKSupport I travel frequently for both work and leisure & have done so for years, often moving frequently between countries. In 8 years with this number travelling on 4 continents, I’ve never had this problem before. I’m really unimpressed to say the least.

hey @ThreeUK @ThreeUKSupport I cancelled my account with you. You sent me a text demanding payment and threatening debt collection. I cannot reset my password online to pay you. Every time I try to reset I get message: "my3auth.text.generic.error". Help please?