3 (Three) Outage in Morpeth, Northumberland, England

@ThreeUKSupport is the app and my3 service down? I am unable to access either.

@rutty_uk @ThreeUK Cheers, some decent plans/prices there. Was always a bit concerned about them not having a help number but I think most networks do it all on social media anyway.

@ThreeUKSupport @ThreeUKSupport That’s not working, says please try later. These issues having been going on all week, how much longer are they going on for? My internet access is barely useable.

@ThreeUKSupport Hello, any idea how long the works are going on for in NE25 0JF as I’ve had rubbish signal for days? I only have 3 mobile and broadband at home, so I’ve been severely affected by this. Websites don’t load properly and streaming is like being back on dialup.

@ThreeUKSupport Hello, any idea how long the works are going on for in NE25 0JF as I’ve had rubbish signal for days? I only have 3 mobile and broadband at home, so I’ve been severely affected by this. Websites don’t load properly and streaming is like being back on dialup.

@ThreeUKSupport Hello, any idea how long the works are going on for in NE25 0JF as I’ve had rubbish signal for days? I only have 3 mobile and broadband at home, so I’ve been severely affected by this. Websites don’t load properly and streaming is like being back on dialup.

@ThreeUK please hear me. I called your customer service coz I have been receiving 2-3 mbps. This is far what u promise 25-35. I never had this speed. They told me to use the chat options rather than call. Still no answer. I queue on your store for almost 2 hours to solve this but

@ThreeUKSupport Well thanks for relying almost 24hrs later. As I mentioned the problem is not just in London. Same issues in Newcastle.

@ThreeUK strange network issues, as my phone is randomly sending old texts to people..causing some problems in my household 😡

Hello @ThreeUK There seems to be network issues in the NE25 0JF area, very poor signal strength on both 3G and 4G.

@Heidi_LFC9 @ThreeUK @EE I'm paying £57 month on 3 for my Samsung S10+ and it's a 2 year plan. I'll have enough to pay off the remaining 15 months in one go soon and I'll swap to EE. I've never had 3 add to my bills when on Unlimited.

@ThreeUKSupport This isn’t good enough, I don’t pay to have no service so bad! I need to raise a complaint about this

@ThreeUKSupport That's good then I was about to pop into a three store as I thought it was a problem with my sim card. Any ETA ok when this will be fixed and I'm guessing we are getting refunds/extra time to our subscriptions

@ThreeUKSupport Hello SI that’s not what I’m asking. I’m asking if you are going to sell any variants of a phone you are already selling. I know it’s easy to hit the auto reply option but it’s not great customer service.

@ThreeUKSupport Hi just recieved this , i changed my sim only deal from the one i took out in store to a better deal via customer services , there is no device to return

@ThreeUKSupport What for the 4th time? Bunch of cowboys and 💩company with 💩service

@ThreeUK Have been trying to purchase data/top up a new PAYG sim since yesterday but the website says there are techinical errors/to try again later. Any timescale on this being fixed?

@ThreeUK can you please help, 4 times I have asked customer services for my proof of purchase of my S20 Ultra, I need it to claim my Samsung Active Watch @SamsungUK

@ThreeUKSupport It’s hard to say, depends on location of my phone really. Always a 4G signal though with good strength. This is what is puzzling me about you not offering me home broadband. I seem to fit the bill, but your data must tell you otherwise.

Can’t wait to leave @ThreeUK - their signal is a joke.

@ThreeUKSupport Hello, the issue I am having is at my holiday home. I am no longer there. I think the point is...why have the message that you are doing works if you are not..although signal still comes and goes. Hope it will be better by end of week when I am back!

In the midst of all the current anxieties I would seriously counsel against anyone trying to resolve any issue through the @ThreeUK Live Chat as it is completely and utterly useless.

@ThreeUK Im absolutely disgusting with the customer service Im getting I have been a customer for years with 3. I ordered a new phone, called up and cancelled the new phone an hour later and its still being sent out. Your agents keep hanging up on me and putting me on hold!!

@ThreeUKSupport Still came up with an error but worked on second attempt. Thanks for your help!

@ThreeUKSupport There is no point ur customer service is a very stressful experience. I just look for a new provider that understands basic customer needs Thank you