3 (Three) Outage Report in North Shields, Borough of North Tyneside, England
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3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in North Shields, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in North Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at 3 (Three). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Phone (57%)
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Internet (28%)
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Total Blackout (8%)
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Wi-fi (3%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near North Shields, Borough of North Tyneside, England
The most recent 3 (Three) outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Cramlington and Gateshead.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Phone | |
| Sunderland |
Phone | |
| Newcastle upon Tyne |
Phone | |
| Sunderland |
Phone | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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3 (Three) Issues Reports Near North Shields, England
Latest outage, problems and issue reports in North Shields and nearby locations:
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GLORY.
(@gloriasibz) reported
from
Newcastle upon Tyne, England
@ThreeUKSupport @ThreeUKSupport I’m actually so annoyed and the service I’ve received in the past month or has been absolutely atrocious. If anyone is thinking of joining 3 network please don’t they’re a joke who rip off their customers and the service is a joke!
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Andrew 🏳️🌈
(@Stoddy75) reported
from
Seaton Delaval, England
@ThreeUKSupport Hello, any idea how long the works are going on for in NE25 0JF as I’ve had rubbish signal for days? I only have 3 mobile and broadband at home, so I’ve been severely affected by this. Websites don’t load properly and streaming is like being back on dialup.
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japred chiu
(@japredchiu) reported
from
South Shields, England
@ThreeUK please hear me. I called your customer service coz I have been receiving 2-3 mbps. This is far what u promise 25-35. I never had this speed. They told me to use the chat options rather than call. Still no answer. I queue on your store for almost 2 hours to solve this but
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Andrew 🏳️🌈
(@Stoddy75) reported
from
Seaton Delaval, England
@ThreeUKSupport is the app and my3 service down? I am unable to access either.
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Andrew 🏳️🌈
(@Stoddy75) reported
from
Seaton Delaval, England
@ThreeUKSupport @ThreeUKSupport That’s not working, says please try later. These issues having been going on all week, how much longer are they going on for? My internet access is barely useable.
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Sam
(@purplelime) reported
from
South Shields, England
@rutty_uk @ThreeUK Cheers, some decent plans/prices there. Was always a bit concerned about them not having a help number but I think most networks do it all on social media anyway.
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@Nathan_McMillan @ThreeUK @intuMetrocentre The kid who went into me on the bike stopped and profusely apologised..the truck driver carried on... I was in such a state of shock I couldn't even lose my temper with the kid on the bike i basically got to my feet and hurried home. I've never slept properly or ate.
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Andy Kane
(@andrewkane80) reported
from
Newcastle upon Tyne, England
@ThreeUKSupport @ThreeUK Terrible service when trying to upgrade phone. Placed order on 16th January for delivery 26th January. Still no phone, waited for issue to be resolved before trying again, but still can't be done.....
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GLORY.
(@gloriasibz) reported
from
Newcastle upon Tyne, England
@ThreeUKSupport @ThreeUK honestly I’m tired of your customer advisors transferring me to complaints when I have not suggested that I want to speak to complaints team. The queue wait is absolutely ridiculous to begin with. They should be able to try and resolve the solution first
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Julie 'Jules' Walker
(@Colins_kitten) reported
from
Newcastle upon Tyne, England
@ThreeUK your app is busted and has been for weeks now! Forgotten password and it says it has sent an email or text and I never get one. Have tried 6 or 7 times now. Your live chat doesn't work on the app either. Not impressed!! May leave for a company that can make a working ap
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@ThreeUKSupport No...and it looks an impossible task to get his refund he is rightly owed. The Indian advised my Godfather he should claim the 2 month payments for the service he never had back from his bank...or credit someone else's 3 account for John to get the fefund from them.
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@Nathan_McMillan @ThreeUK @intuMetrocentre Yep... I feel a bit bad as I said to John that the plug in WiFi router from 3 might be the easiest thing he'd need...then for he to go through all that stress, having to see his doctor makes me feel guilty especially when he was trying to cheer me up when I was nearly killed.
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Bootsy
(@19bootsy68) reported
from
Dunston, England
@ThreeUK the complaint was made...and surprise surprise no reply. Your Indian call centre workers were not at all helpful passing us from pillow to post.. they actually made things worse @ThreeUKSupport links they sent never worked. It's been a total shambolic joke. #threeuk
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Andrew 🏳️🌈
(@Stoddy75) reported
from
Seaton Delaval, England
@ThreeUKSupport Hello, any idea how long the works are going on for in NE25 0JF as I’ve had rubbish signal for days? I only have 3 mobile and broadband at home, so I’ve been severely affected by this. Websites don’t load properly and streaming is like being back on dialup.
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GLORY.
(@gloriasibz) reported
from
Newcastle upon Tyne, England
@ThreeUKSupport @ThreeUK I understand the circumstances that are going on right now, it’s already difficult not being able to speak to an advisor over the phone. You can’t be dismissing a customer when they’ve contacted for help.
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Andrew 🏳️🌈
(@Stoddy75) reported
from
Seaton Delaval, England
@ThreeUKSupport Hello, any idea how long the works are going on for in NE25 0JF as I’ve had rubbish signal for days? I only have 3 mobile and broadband at home, so I’ve been severely affected by this. Websites don’t load properly and streaming is like being back on dialup.
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Dezy Ward
(@DezyByers33) reported
from
Washington, England
@ThreeUK service is appalling like.... i ring you up told to i have to go 20 mile to the nearest shop. Get there and your systems are down. Waste of journey and time
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CannyDeku
(@CannyDeku) reported
from
Whitley Bay, England
2nd day of limited internet service in NE262JF area @ThreeUKSupport any updates on this? Soons I move into ne25 area it’s back to its usual self but that’s 10 min drive away.
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Rachel Eleanore Wright
(@ShxdowHerondale) reported
from
Seaton Delaval, England
@ThreeUK can you fix this internet connection please in Whitley Bay area, the connection is so bad I cant even use my 4G data 🤯🤬
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Andy Kane
(@andrewkane80) reported
from
Newcastle upon Tyne, England
@ThreeUK @ThreeUKSupport Jesus wept, I can't even cancel the contract as you are currently trying to figure out, again, why the first order didn't work. Hopeless
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Higher Transmissions
(@alballentyne) reported
Once again let down by @ThreeUK in the #pandemic we are juggling plates and some months has been pay mobile or put food on the table. So now #three decided that I can't have my services while paying off arrears and my up to date bill at once. The advisor was as helpful as a robot
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Stu Moir
(@SMGuitars) reported
@SMARTYMobileUK I really need to speak to a person about an issue. The web chat is getting me nowhere. @ThreeUK
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Megan Fisher
(@Megfish2402) reported
@ThreeUKSupport It was on 333 and he didn’t raise a complaint for me as said there wasn’t anything he could do but adjusted contract to right price
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Xander Byrne
(@xanderbyrne) reported
Awful experience upgrading this time. @ThreeUK really need to review their customer service. Paid an early upgrade fee two months ago and still no phone. It’s now past the date of a normal upgrade with £0 fee but still getting charged. 👎🏼
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Stoneface Vimes 🇨🇰 3.5%er #RejoinEU #FBPE
(@capnthommo) reported
@ThreeUKSupport OK. And after being back yesterday, it's gone again. It worked briefly this morning but has now failed and will not restart. Can you contact me via dm to discuss this further. There should be no problems here as we have never had any before - why suddenly is it not working.
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Esther Cooke
(@esther_cooke) reported
@ThreeUK Offered an upgrade dearer than the deal for a new customer! Then did an upgrade on 24th due for delivery today... apparently DPD have 752 phones in a backlog .... won’t be delivered until 15th! after 40 mins online chat and 8 mins on to canx for my 3 accounts, cut off!
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James (Bondo/Jimbob/Jimaxyn) Regan
(@jimaxyn) reported
Notice the lack of f*cks given by @ThreeUK both in their social media team and their utter garbage network.
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Piet van der Merwe
(@PietvanderMerw5) reported
@ThreeUK My contract ends on January 19th. I have 2 choices from my pov. 1. Cancel & change to another supplier. 2. Continue as now WITHOUT entering into another contract. I will go with (2) if this is OK. Otherwise I will go with (1). What is best from your end.
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Esther Cooke
(@esther_cooke) reported
@threesupport @ThreeUK Offered an upgrade dearer than for a new customer! Then did an upgrade on 24th due for delivery today apparently DPD have 752 phones in a backlog won’t be delivered until 15th! after 40 mins online chat and 8 mins on to canx for my 3 accounts, cut off!
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alexnicol
(@itsalexnicol) reported
@ThreeUK No. I've called in August, September, October and November to get payment dates changed and still they're being taken at the wrong time. Stores won't help because of fraud. The web chat won't help because of fraud, the phone lines take best part of an hour to get through...