3 (Three) Outage in Maltby, Rotherham, England

@ThreeUK you’re lying to me and blaming another provider for your error. I am without a working phone and you won’t help me. @EE

@ThreeUK you’re lying to me and blaming another provider for your error. I am without a warming phone and you won’t help me.

@ThreeUKSupport Sorry this is not my phone problem. This happens to quite a few people with 3 network.

@ThreeUKSupport Sorry Jordanna we were having a good chat, but then the connection dropped. Tried to reconnect to chat session but no luck..let me know outcomes of the extended tests. Thanks for all your help.

@ThreeUKSupport No tech case raised or support offered. Was a bit odd.

@ThreeUKSupport Hi, thanks. Just talked to your chat help who can't see any issues and frankly I'm not sure had any access to information you may have.

@ThreeUK Customer loyalty deal that just isn't. New customers are offered the Mate 20 Pro at £40.00 per month (conditions applied) and a £49.00 upfront. Existing loyal customers pay more for no upfront charge cos of the charge added to the bill over the contract, 24 mth. Huh!

@ThreeUKSupport I’m having major problems with 3 and I’m not happy... I paid THREE direct debits in December which is totally wrong, I have one phone & broadband. One bill was for £20 MORE than I should be paying. Then if that isn’t enough, yesterday I received a letter about...

Caught in a weird login and validate email loop trying to upgrade my phone. @ThreeUK must really want me to have an iphone (🤢) as every time I click on Samsung I get thrown back into an eternal cycle of validation hell. It's working that well that Bethesda want to publish it.

@ThreeUKSupport 10th November via the Three application on my mobile phone. Been a very poor month or two of service from Three coupled with the poor data and mobile coverage at my home.

worst thing i’ve ever done joining @ThreeUK @ThreeUKSupport absolute dog shite

@ThreeUK phoned up yesterday wanting to upgrade 2 contracts! Agreed a price! You then had a system issue and promised to ring me back! Still waiting! Don't you want my money or do I need to take my custome elsewhere! #poorservice

@ThreeUK better be quick as you may loose me as a customer! #4contractstocancel #wasgonnaupgrade #stillachancetokeepme

@ThreeUKSupport I have had the sim for around 3 years. My postcode is S8 9FP. The signal hasn’t been an issue until the last few months as noted before.

@ThreeUKSupport Since three had issues with their network a few weeks ago I realised there was a problem. Overall I would say three months since service started to diminish. My first two years on three were excellent but since my latest renewal it’s not been as good.

Once again @ThreeUK service on mobile is terrible. S8 in Sheffield and I can’t use data at all without WiFi on. This is another week with poor service. Turned phone one and off, data on and off but nothing improves

@dalekpete @neilmcgwyre @ThreeUK I can't face purchasing the Sunday Times due to the logistical issues of reading a broadsheet newspaper. Haven't read much, if any of what Liddle's written so have no opinion on that.

@ThreeUK your customer service stinks! After being promised a refund for money taken in error three times it still hasn’t been refunded. Will be cancelling all four of my family accounts ASAP #shitcustomerservice

@ThreeUK Not for me. 3rd full day without mobile data. Not good enough 3. And before you suggest it @ThreeUK I've tried switching it on and off several times and doing a manual network roam. When I rang 333 they were worse than useless - said they couldn't do anything basically

@ThreeUKSupport I have restarted, reset network settings and got a new sim card

@ThreeUKSupport @ThreeUK Network been down all night whilst I have been working and still down now. I know mobile networks fail but absolutely no updates whatsoever from yourselves about the issue after seven hours and counting is absolutely shocking!!!!!

Trying get to PAC from.@ThreeUK is a joke. Look, I'm leaving so just give me a PAC. Customer first right...

Still waiting on my call back from @ThreeUK customer services to sort my insurance out... not impressed

@ThreeUK pleeeeeeease help me

@ThreeUKSupport Any chance of a reply to my DM. Been trying to sort this issue out since 11am. Nightmare. Not impressed now.

@ThreeUK worst customer service I’ve ever encountered place an order for a new contract yesterday morning as well as paying 49 quid up front and 3 separate people I’ve spoke to haven’t a clue when my phone will be delivered after I was told it would be here today

Disappointing the @ThreeUK PAC text service is not working @Ofcom

@ThreeUKSupport My phone lost signal 4 times .

@ThreeUK anychance you could fix the masts in Sheffield S6 #no service again

@ThreeUKSupport I took out a contract as I thought I couldn’t upgrade, then customer care told me I could upgrade so they ‘cancelled’ the contract I had taken out, long story short they hadn’t cancelled it and after phoning twice more I was billed me £73 which has since been refunded, but..

@ThreeUKSupport @ThreeUK your mifi device is a joke , in the US you have to plug into mains to work, how is this mobile , your customer service is a joke every time I call no one knows anything about my case #joke #rubbish

@ThreeUKSupport @ThreeUK shocking service why tell me you are going to deliver on Tuesday and now say you can’t deliver at all

@ThreeUKSupport terrible service

@ThreeUK how come EVERY TIME I try and use data on my mobile at #KingsCross it never works. I keep logging this on your website but nothing is getting any better.

@Lucwise @ThreeUK You'll be lucky to get any speed from three I left them after they (for the whole 24m contract) failed to deliver even consistent 3g signal In a city they claimed to blanket cover with 4g and as soon as you went indoors you lost all signal completely

@ThreeUKSupport The house on a Hill’s post code is DM’d to you. I did go through this with your colleague, I was advised to turn off my WiFi. Which I have done, but the sucky signal remains...

@ThreeUK Sheffield’s Fargate store staff are so friendly and did everything to try to help me! They deserve recognition for their patience and persistence!

@ThreeUKSupport Listen to the call records, reducing customers almost into tears is not great customer service

@_AilsaDavidson @ThreeUK Mine was playing up before Christmas. They told me I needed a new SIM card and it seems to have sorted out the problem x

@ThreeUKSupport It’s been temperamental since about Tuesday 21st. It doesn’t seem to be any particular time. I’ve tried restarting the router, which temporarily fixes the problem, but the speeds slow down again. For example, it’s fine right now, but earlier this morning was very slow!

@ThreeUKSupport A couple of times, thank you for replying. it seems very unstable for the past week, and completely offline for calls for a whole day in the centre of the city. Not fair to keep paying the contract whilst coverage is getting worst rather than better..

@ThreeUKSupport Hi Jen. It’s not actually my phone, but my HomeFi AI cube router. The postcode is AL86TP. My phone speed is fine, but the router is sometimes ok, most of the time it’s slow. This is a new problem as of the last week, I don’t think it’s the 3 signal this time

@ThreeUKSupport I’ve been waiting nearly a week for my new SIM card and have no access to my online banking so have no access to my money due to having to destroy my card just in case. I want to report a complaint against you for allowing someone access to my account and incompetence.

@ThreeUKSupport I’ve had this SIM for about 2 and a bit years. I also was with someone else on the same network, iPhone XR and a SIM card less than a year old. So I find it hard to believe the SIM is the issue.

@ThreeUK I like Chelsea but wouldn't it be better spending that money making your network run at decent speeds. I'm getting fed up with your promises to resolve problems and nothing happens.

@ThreeUK I can't reset my password.. keep getting my3auth.text.generic.error. help pls

@ThreeUKSupport Contract runs out in a month. Would you just be able to match the deal or would I have to cancel contract and re sign up

@ThreeUK ok the three saga I have checked and I am in direct sightline of 2 masts 1 km & 1.5km away i live top of a hill there are two more masts 1 at the dgh and 1 in old town thats why I have full signal from the masts but you can still only manage 4 mps come on get real three