3 (Three) Outage Report in Eaton Socon, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
3 (Three) offers mobile phone and mobile internet service, including SMS and voicemail. 3 is owned by Hutchison Whampoa.
Full Outage Map
E-mailProblems in the last 24 hours in Eaton Socon, England
The chart below shows the number of 3 (Three) reports we have received in the last 24 hours from users in Eaton Socon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 20: Problems at 3 (Three)
3 (Three) is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 3 (Three) users through our website.
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Internet (51%)
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Phone (20%)
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Total Blackout (19%)
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Wi-fi (7%)
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E-mail (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
3 (Three) Issues Reports Near Eaton Socon, England
Latest outage, problems and issue reports in Eaton Socon and nearby locations:
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#DocMartin
(@GoMcMahon) reported
from
Saint Ives, England
@ThreeUK you sell batches of contracts to 3rd parties, who then sell them to the public at lower prices than you offer direct. Then your poor support staff try their damnedest to persuade us to take out your more expensive direct contracts on the same deal #Dumb #NeverRenewDirect
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#DocMartin
(@GoMcMahon) reported
from
Saint Ives, England
@ThreeUK I keep asking but you don't answer! Why has the signal in my area become so poor, nothing but frustrating connection issues every day.
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#DocMartin
(@GoMcMahon) reported
from
Saint Ives, England
@ThreeUK why is the signal now so bad, you made changes in our area and now the quality of the connection is rubbish. #RefundMyAccount
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Jonathan K
(@PR_UK) reported
from
Bedford, England
@ThreeUKSupport MK410SL, iPhone 12 Pro, also have an iPad Pro with a prepaid Three sim also same slow speeds. Thanks.
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Ryan O'Donnell
(@iamryanodonnell) reported
from
Biggleswade, England
@ThreeUKSupport I’m trying to cancel my contracts and need to know my contract end dates. I have two numbers (both broadband SIMs), are you able to check this for me? My3 isn’t working for me.
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Craig🧨
(@DiamondHatter) reported
from
Bedford, England
@ThreeUK set up your 5g broadband this morning. Had a good signal and 5g connection 200mb+ speed. Now signal has dropped to poor, 4g connection and 2mb speed.... Router in the same place!
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Angry Hedgehog litter picking
(@NyuOtaku) reported
from
Marston Moretaine, England
@ThreeUKSupport Thank goodness I did. But you should correct what kind of training this people receive. They let you down and give really bad image to your company.
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#DocMartin
(@GoMcMahon) reported
from
Saint Ives, England
@ThreeUK received message a couple of weeks ago saying you were carry out work in our area. Ever since our signal strength has weakened and data connection is hopeless, keeps dropping out.
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#DocMartin
(@GoMcMahon) reported
from
Saint Ives, England
@ThreeUK I'm disgusted by the behaviour of your chat support person, Sameer. I was asking about changing DD details, and when he couldn't help he simply pretended he wasn't receiving my messages, and ended the chat. I've saved a screen shot of the entire conversation. #Rude
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Ben Adams
(@TheRealMrAdams) reported
from
Brampton, England
@ThreeUKSupport Yep. Your customer relations team are investigating currently. I've got my money back but Three are still trying to get my number back 🙄
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johnd090157
(@johnd090157) reported
from
Stanwick, England
I appreciate there is a major pandemic at present. However I have tried contacting #Threeuk to find out my account details for a lap top so I can find out when to cancel it. No staff to help and the app is useless. Strangely there are staff happy to chat about a new phone.
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Roy Long
(@Roy_Long) reported
from
Clapham, England
Anybody else using @ThreeUKSupport network for their phone? Mine won't make calls and downdetector says there is an issue. No acknowledgement of this on the 3 website.
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Angry Hedgehog litter picking
(@NyuOtaku) reported
from
Marston Moretaine, England
@ThreeUK your customer service was useless and a liar. Incompetents
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Gary Riches
(@Gary_BBGames) reported
from
Royston, England
@Dom_Bryan @ThreeUKSupport Let me do a bit of their support for you... they don't
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Paul
(@PAULDREWERY) reported
from
Bedford, England
Just wondering why you’ve never done e top up swipe cards so if you get a top up in shops the credit goes on your phone, would be easier for people like my uncle who don’t use internet or understand a computer voice @ThreeUKSupport @ThreeUK
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johnd090157
(@johnd090157) reported
from
Stanwick, England
So after 2 hours trying to contact @ThreeUKSupport I am told can’t cancel contract and call back in a few weeks. Appreciate current difficulties but you are well prepared to sell me one. Why do I have keep paying past contract end date. Will I get a refund.
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Karen Mavundukure
(@karenmavx) reported
from
Biggleswade, England
@ThreeUKSupport please someone help me three is the worst company!! My phone has been cut off for three day’s. I’ve not been able to make any calls, chat services if off constantly having technical issues and no customer telephone service. WHAT THE HELL IS THIS
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James
(@_JamesN) reported
from
Bedford, England
@ThreeUKSupport Yeah it’s back to normal now.. it was how you dealt with my request for help that was the issue
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Hannah Brown
(@aneartohearhlb) reported
from
Langford, England
If anyone is wondering who is the worst phone company for #CustomerService just head to @ThreeUK Absolutely disgusting, that’s if you can get through.
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Mel Eakins
(@myownlittlehob1) reported
from
Huntingdon, England
@ThreeUK disappointed having to wait and wait then leave whilst the one and only employee is serving on shop floor to which the customer (not the employee) being served assures me the mananger will come out and serve me. No show, so left. Huntingdon store needs to up their game
3 (Three) Issues Reports
Latest outage, problems and issue reports in social media:
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Matty Dimond
(@D_imond) reported
@ThreeUKSupport Yes it is a 12. my wife phoned on 19th December and have said that the phone cannot be dispatched to the house. I am unsure why it cannot be sent ?? This makes no sense as the three UK stores are currently shut. She has also paid an early upgrade fee. HELP?!
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sophia
(@azngorl) reported
@ThreeUKSupport Can u at least investigate it? I'm a student, how am I supposed to pay a solicitor 2 get this fixed or pay so much money? i've been a @ThreeUK customer for ages & i feel like i'm being taken advantage of & im having to pay for a simple misunderstanding+poor advice from yr company
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Kostas Kapenekakis
(@ultim8k) reported
@ThreeUKSupport It's been a few days that I have no 5G signal on my Three broadband service. Are you doing any works in the area (NW3) or is this completely random?
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sophia
(@azngorl) reported
..obviously it slipped my mind during the pandemic so i didn't contact them but i think it's still unfair for @ThreeUK @ThreeUKSupport incur these charges + not making a proper effort to contact me prior + give such poor advice to a student who's been a loyal 3 customer
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Rob
(@RobBankss) reported
@ThreeUKSupport I have called your customer service team 5 days in a row to request a proof of purchase invoice for an insurance claim. Every time I have been promised it via email within an hour yet 5 days later I still do not have anything!! This is terrible customer service!!!
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⚽️AaronJ⚽️
(@AJCno1) reported
@ThreeUKSupport 2.) I was talking into staying by a very nice customer service chap, £10pm sim only, only to discover I’d started using more data, add a few bolts on etc, all ok, then I discover you actually do a bolt for say 12gb which was actually cheaper then the 2 bolts on that I was paying
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Julie Dolton
(@JulieDolton) reported
@ThreeUK your customer service is appalling. Wasted 5 hrs yesterday. 4 today, no results. Online complaint form not working. I'm deaf!!!
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Travel Ninja
(@amlc10) reported
@ThreeUKSupport Unable to log into my account this morning. Is there an outage? Have tried on different browsers & devices - same outcome each time. Please help.
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Paul Young
(@PaulAndrewYoung) reported
Hi @ThreeUK I can't log in to your app or website on any device. They just keep hanging. You got problems or me?
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sophia
(@azngorl) reported
..but @ThreeUK @ThreeUKSupport didn't notify me via email (which they had) that they were about to terminate my contract + put me in debt with termination fees or sell my account/data to another company. if they had contacted me, i obviously would have told them my circumstances