3 (Three) Outage in Wideopen, Northumberland, England

@ThreeUK 3G not working in Newcastle!

Someone just passed me on the platform deep down underground on the Newcastle @My_Metro talking on their phone - I struggle to get a worthy @ThreeUK signal up on street level here let alone underground! #ImOnTheWrongNetwork 📲

@SteveBlythe @ThreeUKSupport They couldn’t even be arsed replying! @ThreeUK must be the worst network for data speed, my days are numbered with them.....

@ThreeUKSupport Well thanks for relying almost 24hrs later. As I mentioned the problem is not just in London. Same issues in Newcastle.

@ThreeUKSupport Unusable signal in NE2 😭😭

@ThreeUK strange network issues, as my phone is randomly sending old texts to people..causing some problems in my household 😡

Hello @ThreeUK There seems to be network issues in the NE25 0JF area, very poor signal strength on both 3G and 4G.

@Heidi_LFC9 @ThreeUK @EE I'm paying £57 month on 3 for my Samsung S10+ and it's a 2 year plan. I'll have enough to pay off the remaining 15 months in one go soon and I'll swap to EE. I've never had 3 add to my bills when on Unlimited.

@ThreeUKSupport can’t update DD details online. Go onto app and says I can’t do it. Chat support is useless and takes 2 hours. Go into store and ask - told they can’t help but use have to use app, me: “that’s shite as well” “I know” cheers then 👍🏼

@ThreeUKSupport This isn’t good enough, I don’t pay to have no service so bad! I need to raise a complaint about this

@ThreeUKSupport That's good then I was about to pop into a three store as I thought it was a problem with my sim card. Any ETA ok when this will be fixed and I'm guessing we are getting refunds/extra time to our subscriptions

Time to change my sim deal and I have to say @VodafoneUK you have had me as a valued customer for years but are nowhere near matching what @ThreeUK have offered! A tenner a month for unlimited everything! #HelloThree

@ThreeUKSupport Hello SI that’s not what I’m asking. I’m asking if you are going to sell any variants of a phone you are already selling. I know it’s easy to hit the auto reply option but it’s not great customer service.

@ThreeUKSupport Hi just recieved this , i changed my sim only deal from the one i took out in store to a better deal via customer services , there is no device to return

@TheAleTrail @ThreeUKSupport Had the same issues in London too 😩

@ThreeUKSupport I’ve had no data since getting back to the North East today is there an issue with 3/4G

@ThreeUKSupport Yes had Samsung support.Its funny that my work phones wifi connects but not my 3 phone which suggests it's the 3 phone wifi! I've been with 3 for years. I specifically went with 3 for this deal so I could access apps through Go Binge. Im stuck with a 2yr deal not fit for purpose!

@ThreeUKSupport Don't think it's a Samsung issue, as I said my work phone conects ok which to me points toward the phone wifi accessibility through 3! Very disappointing reply!

waiting in for my phone today,was advised would get SMS confirming time, nothing so far. So I call @ThreeUK ,they say date is now 28th even though email/SMS both state today,&to call DPD if i have any issues.Well it's not DPD's fault when they don't have the phone yet, day wasted

@ThreeUKSupport I phoned customer support and cancelled it over the phone

@ThreeUKSupport I don’t have a bill. I haven’t been a 3 customer for ages

Hi @ThreeUK can you tell me why I was charged £15.82 on 12 November when I haven’t been a 3 customer since September @ThreeUKSupport

Currently on the line to a very rude person @ThreeUK

@ThreeUKSupport No they said confirmed receipt of the device but that the pac code would just be sent to me “when available” to be honest they were quite dismissive on the phone. I appreciate I’m no longer a current customer but I’m not impressed.

@ThreeUK Please send me my pac code within the required 2 hours. Your customer service team on the phone have not helped me with this over the past week.

@ThreeUK Another call with Three. Another poor experience. I gave notice 22 days ago. Called for my PAC code today, only to be told I need to give another 30 days notice to get one 👊👊👊👊. WTF

@ThreeUKSupport Your service in Newcastle on match days remains appalling. This has been going on for years now, totally unacceptable. Sort it out. I’d like a response to this.

@ThreeUKSupport pretty much no signal in the keswick (CA12) area for four days, apparently it’s been some time. Not really good enough to blame another company. Not the first time in this area either.

@ThreeUKSupport Hi, I messaged back in February asking why my roaming was appearing as disabled in the 3 app because I bought an advanced plan specifically because I wanted to use my phone abroad. Was told not to worry. I travelled to Spain last Friday only to find out that my roaming had never

@ThreeUKSupport I’ve had nothing but problems with 3 over the last 7 months. Can you give me a complaints address please.

@ThreeUKSupport hello, I'm not a very happy customer at the moment. I requested my PAC code 5 hours ago and was informed I would receive it by text within two hours of the call... and it is still not here! I would appreciate if you could send me this please.

@ThreeUK hello, I'm not a very happy customer at the moment. I requested my PAC code 5 hours ago and was informed I would receive it by text within two hours of the call... and it is still not here! I would appreciate if you could send me this now please.

@ThreeUKSupport yes about network issues but appreantly you cant keep a complaint open, and not yet, waiting for new provider to be up and running first, as 3 network worked for all of a hour and went back to way it was, and it friday so you have had your 7 days.

@ThreeUKSupport Hi. Thanks for that. While it’s wonderful that you’re investing money in the future of the network, I’m paying for a service NOW. Ath this rate I won’t be with Three in the future. Paying for a service that just doesn’t work in a major city centre isn’t acceptable.

@Andy__B @ThreeUKSupport @Andy__B I doubt it.... I just sent a complaint to the regulator ombudsman, i rarely ever do this as i know it can be a lengthy processes but i think by now people need three to learn a lesson.

@ThreeUKSupport Still rubbish service here. Getting fed up of this.

@DJAshBash @R1_RY4N @ThreeUK @VodafoneUK Vodafone are rubbish re customer services

@ThreeUKSupport It’s a UK address, I just need to add the flat number, it says you’re not allowed to do this you need to call the customer service to do so

@ThreeUK worst customer service in the world and unreliable network January can't come any faster

@ThreeUK Any idea how much longer service will be down in south england.. it's been 3 hours now and getting a bit annoying.

@ThreeUKSupport You're charging me for 4g in the capital city. If you think I should expect an inferior service you should reduce prices accordingly. Maybe spend less money advertising for new customers and more making sure your current ones receive the service they are entitled to expect

@ThreeUKSupport Apparently it's a technical issue. They are having problems. Or we have to wait for the text to come through or its my fault because I've tried requesting it too many times.