BT (British Telecom) Outage Report in Thornbury, South Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Thornbury, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 28: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (62%)
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Wi-fi (14%)
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Phone (10%)
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E-mail (6%)
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Total Blackout (6%)
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TV (2%)
Live Outage Map Near Thornbury, South Gloucestershire, England
The most recent BT (British Telecom) outage reports came from the following cities: Bristol, Berkeley, Lydney, Dursley, Stonehouse, Yate and Chepstow.
City | Problem Type | Report Time |
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Bristol | TV | |
Bristol | Phone | |
Bristol | Total Blackout | |
Bristol | Internet | |
Bristol | Internet | |
Bristol | Total Blackout |
Community Discussion
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BT (British Telecom) Issues Reports Near Thornbury, England
Latest outage, problems and issue reports in Thornbury and nearby locations:
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Andy Browne
(@Everlands_001) reported
from
Dursley, England
He said in that case it was now running too fast and the wires might catch fire. @bt_uk When are you going to clamp down on these scammers? Through inaction you are destroying your own business. The only incoming calls I get on my landline are scammers.
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Katherine Thomasset
(@Kaththomasset) reported
from
Bristol, England
.@bt_uk not impressed that we’ve been without broadband for 4.5 days now - our timeline has said since Thurs that problem should be corrected by today, but no update and massive phone queues - what’s going on?
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Greg (Big Bernie) 🏴
(@BigBernie4) reported
from
Bristol, England
I mean, I know all about utter incompetence, I spent 25 years on the railway where we managed to run a service despite incompetent management. But @bt_uk have taken it to a new level. So @westcountrybird , clinically vulnerable in these strange times, will have to continue going
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JahJah Binks
(@lilmissbinks97) reported
from
Bristol, England
@bt_uk It’s just got back up 🙂👍🏼 but this morning it was down for about an hour and a half
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Paul Womble Brewer🇬🇧🇦🇺🏴🏳️🌈🇬🇸
(@_Brewer_) reported
from
Chipping Sodbury, England
@bt_uk my mother in law has not been sent her bag to send her router back to you in.. you arranged a collection but it can’t be done without the bag to send it back? Can some one help please?
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Mike
(@Mikey___Smith) reported
from
Bristol, England
@bt_uk hey BT, I need to make a complaint, your online chat guys don't seem to comprehend the issue I'm having
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Jonathan Holmes
(@JHolmesEsq) reported
from
Bristol, England
@bt_uk I’ve found an old router in my house - can I send it back to you for recycling if I’m not a BT customer?
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Karina Quinteros
(@pipa217) reported
from
Bristol, England
@rowen_grey @bt_uk Having the same problem
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Neil1878 ⚽
(@nismoneil) reported
from
Whitminster, England
After many hours spent on the phone & wasted engineers visits when are @bt_uk & @OpenreachHelp going to work together and sort my broadband issues out? The engineers recommended a lift and shift over 2 months ago. We keep going around in circles. #totallydisfunctional
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Nathan
(@nath_ball) reported
from
Bristol, England
@bt_uk @NOWTVSport trying to watch liverpool, only thing streaming in the house. The resolution is so bad. I would be better off paying someone to draw me an artists impression of what is going on every ten minutes. Can you sort my speed out it has been 1mb or so the whole year
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SamuEL Penster Gaming in the Multiverse
(@TeamPenster) reported
from
Bristol, England
@bt_uk The only options are sign in and then change account settings... ?
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Moomat
(@moomatahico) reported
from
Bristol, England
Hey @bt_uk when do I get a refund from my abominable internet? It's been terrible for six months. I think you should give me the service I've paid for, or compensation.
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Greg (Big Bernie) 🏴
(@BigBernie4) reported
from
Bristol, England
@bt_uk our Internet, and thus our TV and streaming services, have been off for a week. Original fix date was yesterday, later amended to today. During a phone call to you 5 hours ago, I was promised a call by your "Jeopardy" team. My partner is clinically vulnerable and needs to
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Shane Reece
(@ChinnyNo12) reported
from
Caldicot, Wales
Anyone else find it a bit of a disgrace how bad the @btsport picture quality is? Guessing it’s to encourage you to spend even more money on HD? #BTSport #ManUtd #EVEMUN
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Sarah
(@sarahcliftonsc) reported
from
Kingswood, England
@bt_uk @skytv I’m looking to leave @virginmedia as they don’t want to give us a good deal after being loyal customers for 20 years. What can you offer us? Any guarantees for broadband quality? I can’t stand the moaning when the WiFi signal goes on the PS5 !Kids Working from home
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Baldy Pete
(@baldyrunner) reported
from
Bristol, England
Watching @TheVanaramaNL highlights on #btsport I'd forgotten how bad the camerawork is...
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Greg (Big Bernie) 🏴
(@BigBernie4) reported
from
Bristol, England
So, after a week of no Internet, unreturned calls, promises of service resumption that have come to nothing, @bt_uk 's promise to send an engineer to me today between 1pm and 6pm has, probably rather predictably, been broken. No engineer. Still no service. I'm beyond frustrated.
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Emma Shepherd
(@partyfairy) reported
from
Alveston, England
@bt_uk But surely when both yourselves and @OpenreachHelp have made multiple errors, from day 1, costing your customer money, things should be escalated and sorted out. It's now been over a month of broken promises and mistakes.
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melodiouscode
(@melodiouscode) reported
from
Bristol, England
Does anyone know if the "hub" provided by @bt_uk for their 900mb broadband can be put in modem mode so it can work with custom network equipment (in my case a unifi security gateway). I don't want their WiFi, etc: my gear is better!
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Greg (Big Bernie) 🏴
(@BigBernie4) reported
from
Bristol, England
The latest in the ongoing, and frankly unbelievable saga, between myself and @bt_uk sees them keep me on hold before simply cutting me off. Weve had over a week of no Internet, unfulfilled promises of return calls, unfulfilled promises of service restoration, and an approach to
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Neil
(@NozferatuAgain) reported
@AckerHeron @bt_uk I've found that out since,the problem is that Openreach don't seem to know either
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Chris
(@Chris135794) reported
@bt_uk @Seymour86490813 Why don't you use some of the £billion profit for investing in your network rather than passing the bill on. Disgrace of a company
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Gareth 🏴
(@gareth71) reported
@bt_uk How can I contact a U.K. based engineer to report a network issue? The only thing your website offers is a ‘virtual assistant’ thing which connects me to an agent based in a different country and then disconnects me mid-conversation.
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JorgenVan
(@DeGerBurg) reported
@bt_uk Are there any issues in the TA1 area? Our FTTC connection has been bad since 13:00.
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Jono Astle
(@JonoA1985) reported
@bt_uk please employ some staff… 2nd attempt to contact your customer service line with 20+ minute wait. Pretty poor
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Luke Piner
(@luke_piner) reported
@bt_uk your service is shocking - we have been without internet for 15 days - called your teams 5 times over the past few days. Promised a call today to update us and still nothing we call this evening and get told the order is cancelled! This is ridiculous!!! @MarcAllera
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Framob
(@weedgies) reported
@bt_uk Starting to pick up now,down detector couldn't even load tweets etc,but has picked up over last couple minutes, I'll do a speed check incase my end but I doubt it.
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JorgenVan
(@DeGerBurg) reported
@bt_uk Are there any issues in the TA1 area? Our FTTC connection has been bad since 13:00.
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Mike Lowe 👀
(@mikelowe916) reported
@skipptg @bt_uk When we transferred to sky they advised we cancel the direct debit to BT once the first bill was issued by them. All has been well since that day.
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scott
(@1978scotty) reported
@bt_uk New Broadband customer and no connection. Been advised that we will be updated next Monday, that will be our 8th day with you. Making WFH a real struggle.