BT (British Telecom)

BT (British Telecom) Outage Report in Chepstow, Monmouthshire, Wales

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The latest reports from users having issues in Chepstow come from postal codes NP16.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Chepstow, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Chepstow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Chepstow, Monmouthshire, Wales 04/23/2025 02:55

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (58%)

    Internet (58%)

  2. E-mail (15%)

    E-mail (15%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Phone (7%)

    Phone (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Chepstow, Monmouthshire, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Bristol and Chepstow.

Loading map, please wait...
City Problem Type Report Time
United KingdomBristol Internet
United KingdomBristol Internet
United KingdomBristol Internet
United KingdomBristol Internet
United KingdomBristol Wi-fi
United KingdomBristol TV

Community Discussion

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BT (British Telecom) Issues Reports Near Chepstow, Wales

Latest outage, problems and issue reports in Chepstow and nearby locations:

  • Kaththomasset Katherine Thomasset (@Kaththomasset) reported from Bristol, England

    .@bt_uk not impressed that we’ve been without broadband for 4.5 days now - our timeline has said since Thurs that problem should be corrected by today, but no update and massive phone queues - what’s going on?

  • Kaththomasset Katherine Thomasset (@Kaththomasset) reported from Bristol, England

    .@bt_uk still without internet after a week, and no sign of the engineer who was supposed to be with us between 1 and 6 today. We received a message saying the problem was fixed but it definitely isn’t!

  • melodiouscode melodiouscode (@melodiouscode) reported from Bristol, England

    Does anyone know if the "hub" provided by @bt_uk for their 900mb broadband can be put in modem mode so it can work with custom network equipment (in my case a unifi security gateway). I don't want their WiFi, etc: my gear is better!

  • TeamPenster SamuEL Penster Gaming in the Multiverse (@TeamPenster) reported from Bristol, England

    @bt_uk The only options are sign in and then change account settings... ?

  • BigBernie4 Greg (Big Bernie) 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@BigBernie4) reported from Bristol, England

    @bt_uk our Internet, and thus our TV and streaming services, have been off for a week. Original fix date was yesterday, later amended to today. During a phone call to you 5 hours ago, I was promised a call by your "Jeopardy" team. My partner is clinically vulnerable and needs to

  • mikecole111 Mike cole (@mikecole111) reported from Avonmouth, England

    @btsport you have power and responsibility to apply pressure to premier league not to void season just so bottom teams stay up. If this happens I will cancel my subs and hopefully won’t be the only one. You pay them so sort them out. Disgraceful

  • pipa217 Karina Quinteros (@pipa217) reported from Bristol, England

    @rowen_grey @bt_uk Having the same problem

  • JHolmesEsq Jonathan Holmes (@JHolmesEsq) reported from Bristol, England

    @bt_uk I’ve found an old router in my house - can I send it back to you for recycling if I’m not a BT customer?

  • nath_ball Nathan (@nath_ball) reported from Bristol, England

    @bt_uk @NOWTVSport trying to watch liverpool, only thing streaming in the house. The resolution is so bad. I would be better off paying someone to draw me an artists impression of what is going on every ten minutes. Can you sort my speed out it has been 1mb or so the whole year

  • Mikey___Smith Mike (@Mikey___Smith) reported from Bristol, England

    @bt_uk hey BT, I need to make a complaint, your online chat guys don't seem to comprehend the issue I'm having

  • BigBernie4 Greg (Big Bernie) 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@BigBernie4) reported from Bristol, England

    So, after a week of no Internet, unreturned calls, promises of service resumption that have come to nothing, @bt_uk 's promise to send an engineer to me today between 1pm and 6pm has, probably rather predictably, been broken. No engineer. Still no service. I'm beyond frustrated.

  • BigBernie4 Greg (Big Bernie) 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@BigBernie4) reported from Bristol, England

    I mean, I know all about utter incompetence, I spent 25 years on the railway where we managed to run a service despite incompetent management. But @bt_uk have taken it to a new level. So @westcountrybird , clinically vulnerable in these strange times, will have to continue going

  • ChinnyNo12 Shane Reece (@ChinnyNo12) reported from Caldicot, Wales

    Anyone else find it a bit of a disgrace how bad the @btsport picture quality is? Guessing it’s to encourage you to spend even more money on HD? #BTSport #ManUtd #EVEMUN

  • partyfairy Emma Shepherd (@partyfairy) reported from Alveston, England

    @bt_uk But surely when both yourselves and @OpenreachHelp have made multiple errors, from day 1, costing your customer money, things should be escalated and sorted out. It's now been over a month of broken promises and mistakes.

  • helloginnybatty Low Down Cheap Little Punk (@helloginnybatty) reported from Aylburton, England

    @BT_UK Hi there, my grandmother has been left without internet for three days now and we have no way of getting this fixed without the internet! It’s ridiculous to expect an 89 year old to fix this on her own! You’ve closed the fault but the box is still flashing purple!

  • lilmissbinks97 JahJah Binks (@lilmissbinks97) reported from Bristol, England

    @bt_uk It’s just got back up 🙂👍🏼 but this morning it was down for about an hour and a half

  • moomatahico Moomat (@moomatahico) reported from Bristol, England

    Hey @bt_uk when do I get a refund from my abominable internet? It's been terrible for six months. I think you should give me the service I've paid for, or compensation.

  • clairesharpe_ ✨ Claire Sharpe ✨ (@clairesharpe_) reported from Bristol, England

    @TalkTalk want to cancel, still in grace period. Have emailed, called, tweeted. Please cancel so @bt_uk can connect us. This is ridiculous! You’re now hijacking our line.

  • BigBernie4 Greg (Big Bernie) 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@BigBernie4) reported from Bristol, England

    The latest in the ongoing, and frankly unbelievable saga, between myself and @bt_uk sees them keep me on hold before simply cutting me off. Weve had over a week of no Internet, unfulfilled promises of return calls, unfulfilled promises of service restoration, and an approach to

  • baldyrunner Baldy Pete (@baldyrunner) reported from Bristol, England

    Watching @TheVanaramaNL highlights on #btsport I'd forgotten how bad the camerawork is...

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • iamnotsk *** Naa (@iamnotsk) reported

    @bt_uk The engineer installed a cloud based telephone line, even though I didn't want it. Now there is no telephone service. On hold since last 3 hours. No answer.

  • DanTheMan_709 Dan Foster (@DanTheMan_709) reported

    @bt_uk is there a problem in Mountsorrel? Internets gone down all of a sudden and won’t connect. This is getting stupid it needs sorting it’s forever being temperamental 😡

  • vora_rucha RUCHA VORA (@vora_rucha) reported

    @bt_uk @xboxuk I have been trying to switch over to BT broadband since last 2 months. Could you please help? The customer service takes hours to pick up the phone and then gives generic response of we will update you. Please I need to get this done for an exam!!

  • Oxfordite Rupert wilson (@Oxfordite) reported

    @bt_uk @ZenInternetHelp @plusnethelp Caller fails to hang up their phone, leaving our telephone engaged. How does this get resolved? Thanks.

  • lxfesupport josh (@lxfesupport) reported

    @bt_uk I did the fix thing to 61998 and a message said they found a fault and need an engineer but two mins later I got one saying there isn’t a fault and it’s something to do with our home lol which one is it

  • Lynn30175361 Lynn (@Lynn30175361) reported

    @bt_uk @BarefootComp @NCA_UK Am not happy at all today #BT have terminated our services so no Internet and I work from home and my 2 youngest sons do college online. I have been a customer for a very long time and I am disgusted they can do this rather than wait for the payment a bit longer. Rediculous

  • _____meg meg (@_____meg) reported

    @btbusinesscare Absolutely fuming with the way my parents are being treated with BT. Cutting a businesses internet and phone line just before the world returns to normal? This is a crucial time for retailers, and to remove the ability to contact or pay for a service is disgusting

  • Redsince66 Richard Hawkins (@Redsince66) reported

    So everyone please retweet do not have your mobile broadband or any service with @bt_uk they 2 days last week without broadband so I couldn't work and when I tried to claim for the two days they said that was a reasonable period yet they run adds saying if you work at home it us.

  • LesleyDill226 Lesley-Anne Dillon (@LesleyDill226) reported

    @bt_uk Well as it goes I found the response I got, a little useless. It can’t be a network problem as I was watching the same programme at the time of recording and the schedule hadn’t changed. So I’m not sure why it didn’t record

  • whoareuthen dickser (@whoareuthen) reported

    @ViewOfTheKop_ @SkySports @btsport Will never happen,