BT (British Telecom)

BT (British Telecom) Outage Report in Richmond, North Yorkshire, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Richmond, North Yorkshire, England 03/02/2026 07:35

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Phone (7%)

    Phone (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • AB_Racing1 Andrew Barker (@AB_Racing1) reported from Scorton, England

    Is there a bigger shower of **** going then @bt_uk , if so I have dealt with them

  • nickbriggs72 nick briggs💙💛 (@nickbriggs72) reported from Startforth, England

    Not into conspiracy theories, but decided to switch Broadband from @bt_uk to @skytv, BT were good & sorted out out leaving, so I thought, now got a text saying issue with the cease order failed and needed to phone back, strangely my BT phones now not working when I tried to call

  • hippodarlo Helen Davis (@hippodarlo) reported from Darlington, England

    @btsport The dubbed crowd is awful, might as well watch FIFA 2020

  • CJXXXXW Chris (@CJXXXXW) reported from Darlington, England

    @bt_uk Hi saying no known issues but for the last hour it’s been offline and back online must be 10/15 times at least

  • stu_blackburn Stuart Blackburn (@stu_blackburn) reported from Darlington, England

    @bt_uk is there a problem with broadband in the DL3 area, I'm not connected to the Internet? Thank you.

  • Colin_E_Hicks Colin Hicks (@Colin_E_Hicks) reported from Richmond, England

    . @bt_uk Totally let down by BT. No email since 11th Nov. In a loop between 'Tech team in India' and constantly explaining the problem to UK call centres who 'can't contact the team'. Always tomorrow. Causing extreme personal & financial probs. Media next, Im out of patience!

  • BarnStudioSigns Helen (Barn Studio Signs) (@BarnStudioSigns) reported from Leyburn, England

    @_Karen_C_ @bt_uk Yep. Scammers...just put the phone down if they ring again. xx

  • ipolnufc ian pollock (@ipolnufc) reported from Whorlton, England

    Ffs - @btsportfootball @btsport why is channel 409 blank - pay enough for this service - not good enough

  • MissLWrighty Wrighty (@MissLWrighty) reported from Darlington, England

    What would be really great right now is if all the internet providers gave free upgrades to all those in key critical roles working from home to enable them to continue without interruption due to slow service @bt_uk @VirginMediaCorp @skytv

  • sammyhjohnson Sam Johnson (@sammyhjohnson) reported from Thornton Steward, England

    @bt_uk I have just waited for 59 mins on the phone to try to speak with someone in Customer Services. How do you expect to keep customers with that service! How do you leave BT?? 🤬

  • cushdela CushdelaCush (@cushdela) reported from Darlington, England

    Ahh Jenas shut ******** up... Was wondering how long it would take before the Bruce arse licking started! #NUFC #BTsport

  • D4v3_d Dave (@D4v3_d) reported from Darlington, England

    @bt_uk evening... Hoping you can help, we are due to have full fibre installed next week, the service is provided via the telegraph pole in the rear alley, is it possible for the engineer to run the cable over the roof and install the ont at the front of the house? Thanks

  • X_CELsolutions X-CEL Solutions (@X_CELsolutions) reported from Darlington, England

    Can you give me some technical advice please @bt_uk I'm wanting to connect a 2.4ghz wifi alarm security system to your Smart hub 2. Is it possible to separate your dual frequency to allow me to do this? #TechSupport #Advice #Help

  • spot270 Lee Pearson (@spot270) reported from Richmond, England

    @oliver_collings @bt_uk Talk talk mate. Stuff them. Customer loyalty is dead. Ask avaia

  • AlisonBLowndes Alison B. Lowndes ✿ (@AlisonBLowndes) reported from Newsham, England

    Hey @bt_uk tel. 07459814004 just called my home saying my line is being hacked bla bla bla & asking me to share IP addresses. Actual woman (Indian) so organised. Please issue #scam warning. #ScamAlert

  • Rutherford_Paul Paul Rutherford (@Rutherford_Paul) reported from Darlington, England

    @bt_uk No its not a business account. I just run a part time casual business via eBay. It’s not my main job. Plus transferring me would just be passing the issue on to someone else. However please feel free to ask colleagues for suggestions on how to fix this situation.

  • Yate5y Yatesy (@Yate5y) reported from Darlington, England

    @bt_uk Well I want to save bt money, save plastic and package and make the world a better place. You don't send me a plastic hub and I don't need to pay a tenner for it. 100% having my pants taken down paying ten pound for delivery

  • Rutherford_Paul Paul Rutherford (@Rutherford_Paul) reported from Darlington, England

    @bt_uk How will clearing the cache on the laptop help my iPhone though? BT appear to be blocking the access. To confirm this theory I am going to go to my friends house and connect to their Wi-Fi. If I can access eBay on there Wi-Fi it is definitely a BT issue.

  • Rutherford_Paul Paul Rutherford (@Rutherford_Paul) reported from Darlington, England

    @bt_uk If eBay works on my laptop & iPhone on a non-BT wifi (I haven’t confirmed this yet) then it is definitely something with BT. Especially as all other websites & apps work fine. I run a part time business on eBay so I won’t tolerate this issue for too long before I change provider.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • jenmurph2 jenny (@jenmurph2) reported

    @annmorg81594830 @bt_uk Whatever you do don’t ask a neighbour for help they already destroyed xmas one time

  • courageousarts Nina Tara (@courageousarts) reported

    @bt_uk ABSOLUTELY RUBBISH SERVICE! @TradeStandards 2 wks without any clarity of info & still without broadband service! trying to Work online to provide #mentalhealth #support having to tag onto neighbours internet! Disgusting & shockingly bad service - just fix our internet!

  • Nacelle1701 Helen (@Nacelle1701) reported

    @btbusinesscare Called BT & they said an engineer has to come out & check the line & if nothing needs doing then we get a refund of the £70. What! It's an established line I was talking to you on! Why can't u just migrate the service without needing an engineer! Its a simple transfer of service!

  • pdagnall82 daggers (@pdagnall82) reported

    @bt_uk My internet connection has gone down no WiFi so not that unbreakable

  • littlet363 Scarlett Conti (@littlet363) reported

    @bt_uk my housemate is an NHS key worker. I worked for the NHS during the whole pandemic. All we want is to enjoy some tv. And we are seriously being told that BT will not cancel our service after being over 1 week out of cooling off. All because I was waiting for 3/5

  • greg9rovers Greg Wallace (@greg9rovers) reported

    @bt_uk down again. Unbreakable? It's now been over 2 weeks since I've had an uninterrupted 24 hours with broadband. My advice to all my followers is to avoid @bt_uk like the plague. I've already steered one friend to PlusNet. They would have gone with Virgin if available for them

  • Deano_AFC_14 Deano (@Deano_AFC_14) reported

    Once again @BTCare are letting me down constant speed drops streaming services not working lagging and freezing, I’m too lazy to change company but this has done it for me it’s a daily occurrence 😡😡😡

  • littlet363 Scarlett Conti (@littlet363) reported

    @bt_uk I’m in absolute bits. I’ve had terrible service from you, lies and the actual product is awful. I was missold. Was waiting for all my equipment which took me out of the ‘cooling off’ period by 1 WEEK! And I’m told I can’t cancel even though what you’re offering 1/2

  • dunlop_kirsty kirsty dunlop (@dunlop_kirsty) reported

    I need broadband into my house this week after poor customer service from @bt_uk who can support? @EE @Onestream_UK

  • MarkShanksPhoto Mark Shanks (@MarkShanksPhoto) reported

    @SkyHelpTeam everyone around me in the town has no internet, yet clever clogs sky says its a hub issue and wants a £65 call out OR a new contract and they’ll fix it straight away for free👏 👏 Looking forward to my new @btsport and internet package #CustomerService