BT (British Telecom) outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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BT (British Telecom) Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Wrighty (@MissLWrighty) reported 1 minute ago from Darlington, England

  What would be really great right now is if all the internet providers gave free upgrades to all those in key critical roles working from home to enable them to continue without interruption due to slow service @bt_uk @VirginMediaCorp @skytv

• 
  Helen (Barn Studio Signs) (@BarnStudioSigns) reported 2 minutes ago from Leyburn, England

  @_Karen_C_ @bt_uk Yep. Scammers...just put the phone down if they ring again. xx

• 
  Andrew Barker (@AB_Racing1) reported 2 minutes ago from Scorton, England

  Is there a bigger shower of **** going then @bt_uk , if so I have dealt with them

• 
  nick briggs💙💛 (@nickbriggs72) reported 3 minutes ago from Startforth, England

  Not into conspiracy theories, but decided to switch Broadband from @bt_uk to @skytv, BT were good & sorted out out leaving, so I thought, now got a text saying issue with the cease order failed and needed to phone back, strangely my BT phones now not working when I tried to call

• 
  Sam Johnson (@sammyhjohnson) reported 7 minutes ago from Thornton Steward, England

  @bt_uk I have just waited for 59 mins on the phone to try to speak with someone in Customer Services. How do you expect to keep customers with that service! How do you leave BT?? 🤬

• 
  CushdelaCush (@cushdela) reported 10 minutes ago from Darlington, England

  Ahh Jenas shut ******** up... Was wondering how long it would take before the Bruce arse licking started! #NUFC #BTsport

• 
  Lee Pearson (@spot270) reported 10 minutes ago from Richmond, England

  @oliver_collings @bt_uk Talk talk mate. Stuff them. Customer loyalty is dead. Ask avaia

• 
  Chris (@CJXXXXW) reported 11 minutes ago from Darlington, England

  @bt_uk Hi saying no known issues but for the last hour it’s been offline and back online must be 10/15 times at least

• 
  Alison B. Lowndes ✿ (@AlisonBLowndes) reported 11 minutes ago from Newsham, England

  Hey @bt_uk tel. 07459814004 just called my home saying my line is being hacked bla bla bla & asking me to share IP addresses. Actual woman (Indian) so organised. Please issue #scam warning. #ScamAlert

• 
  X-CEL Solutions (@X_CELsolutions) reported 14 minutes ago from Darlington, England

  Can you give me some technical advice please @bt_uk I'm wanting to connect a 2.4ghz wifi alarm security system to your Smart hub 2. Is it possible to separate your dual frequency to allow me to do this? #TechSupport #Advice #Help

• 
  Paul Rutherford (@Rutherford_Paul) reported 18 minutes ago from Darlington, England

  @bt_uk How will clearing the cache on the laptop help my iPhone though? BT appear to be blocking the access. To confirm this theory I am going to go to my friends house and connect to their Wi-Fi. If I can access eBay on there Wi-Fi it is definitely a BT issue.

• 
  Paul Rutherford (@Rutherford_Paul) reported 19 minutes ago from Darlington, England

  @bt_uk If eBay works on my laptop & iPhone on a non-BT wifi (I haven’t confirmed this yet) then it is definitely something with BT. Especially as all other websites & apps work fine. I run a part time business on eBay so I won’t tolerate this issue for too long before I change provider.

• 
  ian pollock (@ipolnufc) reported 31 minutes ago from Whorlton, England

  Ffs - @btsportfootball @btsport why is channel 409 blank - pay enough for this service - not good enough

• 
  Helen Davis (@hippodarlo) reported 38 minutes ago from Darlington, England

  @btsport The dubbed crowd is awful, might as well watch FIFA 2020

• 
  Yatesy (@Yate5y) reported 46 minutes ago from Darlington, England

  @bt_uk Well I want to save bt money, save plastic and package and make the world a better place. You don't send me a plastic hub and I don't need to pay a tenner for it. 100% having my pants taken down paying ten pound for delivery

• 
  Colin Hicks (@Colin_E_Hicks) reported 49 minutes ago from Richmond, England

  . @bt_uk Totally let down by BT. No email since 11th Nov. In a loop between 'Tech team in India' and constantly explaining the problem to UK call centres who 'can't contact the team'. Always tomorrow. Causing extreme personal & financial probs. Media next, Im out of patience!

• 
  Stuart Blackburn (@stu_blackburn) reported 53 minutes ago from Darlington, England

  @bt_uk is there a problem with broadband in the DL3 area, I'm not connected to the Internet? Thank you.

• 
  Dave (@D4v3_d) reported 56 minutes ago from Darlington, England

  @bt_uk evening... Hoping you can help, we are due to have full fibre installed next week, the service is provided via the telegraph pole in the rear alley, is it possible for the engineer to run the cable over the roof and install the ont at the front of the house? Thanks

• 
  Paul Rutherford (@Rutherford_Paul) reported 57 minutes ago from Darlington, England

  @bt_uk No its not a business account. I just run a part time casual business via eBay. It’s not my main job. Plus transferring me would just be passing the issue on to someone else. However please feel free to ask colleagues for suggestions on how to fix this situation.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sir Rob the skiving. #LBFB (@scruffiness) reported 1 minute ago

  @BTBusiness @btbusinesscare , Our broadband is out, I can’t raise a fault through your website, and I can’t find a phone number to ring. Why do you think this service is worth over a £100pcm?!

• 
  Angela Cummins (@Angela_Cummins) reported 1 minute ago

  My elderly infirm neighbour has had a fault on his line for 2 MONTHS! It gets fixed and then breaks again within a few days. I now can't speak to anyone about this - its just my line that gets checked! This was an urgent welfare check on Mon & it's broken again! Help pls @bt_uk

• 
  John (@palacejohn) reported 4 minutes ago

  @bt_uk Incorrect. Tried but the same useless system. Finally successful by using option to leave BT. Straight through to a human being, strange how loss of customers is more important than giving good service.

• 
  Alex (@valdowine) reported 5 minutes ago

  @bt_uk we’ve been without broadband in Bramley, Guildford for 4 days now and customer service says it’s OpenReach “plans” to restore service by 31st of August? This is unacceptable.

• 
  Mini67!x (@jellywellys99) reported 6 minutes ago

  @bt_uk I have tried to do it on my account even downloaded the app but nowhere to do it it just sends you round and round in circles I am a new customer today this isn't looking good so far

• 
  TobyBailey - will follow back (@bailey_toby) reported 8 minutes ago

  @Steve__Paxton When I call my bank @firstdirect a person answers the phone. A person that wants to help me. They have a very swift verification process. And my calls usually take a maximum of 1-2 minutes. Love it. But then there are times I have to call @bt_uk …. Or Thames water. FML!!!

• 
  David Jackson (@davidjjackson) reported 8 minutes ago

  @bt_uk He offered to put a complaint in, but admitted it wouldnt amount to much. So I said what is the point. Whilst I have had some rubbish service from staff, the problem is @bt_uk itself. How can you sell a service, wth new hardware that is not capable of delivering that service?

• 
  pst (@sliverlodeone) reported 9 minutes ago

  @bt_uk Yes. I’ve just spent 1.5 hours on the phone to a BT guide, for the 4th time in the last 2 months to try and get my issue resolved. After many hours of troubleshooting, with the same processes undertaken by multiple guides you are finally sending an engineer out. Awful service.

• 
  nicolas mcmillan (@herbie963) reported 14 minutes ago

  @bt_uk I did that last Monday. 5 days of a complaint and still nothing . Everything seems sub contacted and nobody takes ownership.

• 
  Digger (@JohnKaysCanoe) reported 14 minutes ago

  @bt_uk is there a reason why my broadband goes down at 02:15 every single night without fail?