BT (British Telecom) outages and service status in New Cumnock, Scotland

Problems in the last 24 hours in New Cumnock, Scotland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in New Cumnock, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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BT (British Telecom) Issues Reports Near New Cumnock, Scotland

Latest outage, problems and issue reports in New Cumnock and nearby locations:

• 
  Gareth GG (@RockedandLoaded) reported 13 minutes ago from Kirkconnel, Scotland

  @bt_uk hi. Trying to find some kind of contact for @btsport sport to cancel my subscription. Just checked what I’m paying now and I’d be as well buying my own football to watch every week!!!

• 
  Gareth GG (@RockedandLoaded) reported 25 minutes ago from Cumnock, Scotland

  @bt_uk Hi! I’ve been unable to get in contact by phone for a week and the DM I was asked to send it still unanswered. A busy time for the skeleton staff you have left... I get that. But any help would be appreciated.

• 
  𝕁𝕚𝕞𝕡𝕪 (@jimbo_81090) reported 34 minutes ago from Sanquhar, Scotland

  @Rab_Allan @bt_uk Musta had someone on it testing in to your house then... **** knows mate am off cause all this crap gon on.. alot of processes n that have changed though

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Trina S 💙 (@BrownEyedGirlGB) reported 5 minutes ago

  @bt_uk you then went onto confirm to refuse to cancel the Digital Voice appointment even though your records show the telecare equipment hasn’t been upgraded yet and that the notes say I’ll be in touch when it is. Rep went on to say we might be left without a line, like a threat

• 
  Graeme Davis (@GraemeDavis) reported 13 minutes ago

  @bt_uk Thanks for responding. The situation is crazy. I just want to cancel and not rebook an engineer visit. It should be simple. But instead spend an age on the phone and escalate? It’s disproportionate for a simple task.

• 
  Emma (@88ejackson88) reported 15 minutes ago

  @bt_uk I cannot use the service checker, as I said I can barely get any 4 or 5g and am using what little I have to tweet. I have messaged the helpline but is this just going straight through to AI and how long until I get replies?

• 
  joanne turner (@joanneturner76) reported 16 minutes ago

  @bt_uk a lot of bad experiences recently dealing with your teams. Your online moving home system doesn’t work, your team don’t know how to do it either! Very disappointing!

• 
  Dean Gray (@iamdg755) reported 18 minutes ago

  @bt_uk I’ve spoken to seven different people, another one isn’t going to do much good. Your customer service is awful.

• 
  Emma (@em_doapsi) reported 22 minutes ago

  Whoever owns the local mast… @bt_uk needs to fix it because it is now constantly cutting out. I use my mobile phone as a landline too so it’s inconvenient. I have been with two networks and same issue so it’s deffo local mast.

• 
  Shama Women's Centre (@shamacentre) reported 22 minutes ago

  Weeks with no broadband. Multiple calls. No real help. We are a charity and people depend on reaching us. BTs failure to resolve this issue is not just inconvenient, it is putting vulnerable people at risk. We urgently need BT to take responsibility & fix this. @BTGroup @BTCare

• 
  Dave Kendall (@DaveKendallPho1) reported 24 minutes ago

  @bt_uk I have an email inviting me to sign up for BT mobile phone plan. I was with BT for yrs then you discontinued your mobile plans and past me on to EE mobile. They were crap. Now you’re doing mobile again. I don’t get it.

• 
  Vae Vix 🇫🇷 🇦🇺 🇨🇭 🇬🇧 (@VaeVix) reported 26 minutes ago

  @bt_uk It's useless if you can't check the number is the number of the person... It's just a hindrance for the customer that gives absolutely zero security.

• 
  Vae Vix 🇫🇷 🇦🇺 🇨🇭 🇬🇧 (@VaeVix) reported 26 minutes ago

  @grok @bt_uk For ease of use, especially for a low risk case like that, I mean at worst hackers can pay my invoice (cool) or change my plan (less cool but of no interest to them and easily remedied), something like Google validator could be an alternative.