BT (British Telecom) outages and service status in New Cumnock, Scotland

Problems in the last 24 hours in New Cumnock, Scotland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in New Cumnock, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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BT (British Telecom) Issues Reports Near New Cumnock, Scotland

Latest outage, problems and issue reports in New Cumnock and nearby locations:

• 
  Gareth GG (@RockedandLoaded) reported 21 seconds ago from Cumnock, Scotland

  @bt_uk Hi! I’ve been unable to get in contact by phone for a week and the DM I was asked to send it still unanswered. A busy time for the skeleton staff you have left... I get that. But any help would be appreciated.

• 
  Gareth GG (@RockedandLoaded) reported 13 minutes ago from Kirkconnel, Scotland

  @bt_uk hi. Trying to find some kind of contact for @btsport sport to cancel my subscription. Just checked what I’m paying now and I’d be as well buying my own football to watch every week!!!

• 
  𝕁𝕚𝕞𝕡𝕪 (@jimbo_81090) reported 57 minutes ago from Sanquhar, Scotland

  @Rab_Allan @bt_uk Musta had someone on it testing in to your house then... **** knows mate am off cause all this crap gon on.. alot of processes n that have changed though

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  nicolas mcmillan (@herbie963) reported 8 minutes ago

  @bt_uk I did that last Monday. 5 days of a complaint and still nothing . Everything seems sub contacted and nobody takes ownership.

• 
  John Adams (@JohnAdamsEbble) reported 9 minutes ago

  What a totally negative experience calling @bt_uk has been. I’ve been trying to cancel an order for a month without success. 12 calls, endlessly on hold listening to appalling music. NO ONE seems able or willing to revert the order. Complaint ref number C10003089417 @Ofcom

• 
  Dr Pauline Nelson (@DrP_Manc) reported 12 minutes ago

  @bt_uk @bt_uk. Still useless. You identified an internal fault and said someone would come today. Nobody came. Rang you AGAIN. Was told that OpenReach came, checked outside and went away. Really? The elderly person is listed as a welfare case. Terrible terrible terrible 👎

• 
  Ian Robson (@GFX2001) reported 12 minutes ago

  @Ofcom @bt_uk I do not understand why it is so difficult to report Nuisance Calls / Hang-ups. You have to complete a very lengthy form for a Call. And each Call you have to re-enter all the details again. And then to get to the "I Am Not Robot" pictures that don't work.

• 
  Seán (@mylastsatoshi) reported 13 minutes ago

  @bt_uk Hello. ​A customer of yours in Ireland had their internet disconnected yesterday. The reason was down to a missed payment while they were in hospital. ​Payment was made in full this evening, two hours before your people left the office. All three of your agents were made aware of this individual's mental state. ​I trust you will retain call recordings from June 7th, 2026, I know I will. ​Good evening to you and yours.

• 
  Nikki (@Nikki_Lou1922) reported 13 minutes ago

  @bt_uk We didn’t receive a bill! Direct debit was set up yet you never took any payments just discounted my services and added a late payment fee! Your error not mine! Yes it’s only £7.50 but it’s £7.50 that shouldn’t have been added to the bill!

• 
  Steve Taylor (@stevetaylor10) reported 15 minutes ago

  I have to say if I gave my customers the same service that I'm receiving from @bt_uk I really would not have a business left.

• 
  noone@nowhere (@nooneatnowhere) reported 19 minutes ago

  @bt_uk If it's not installed at the 3rd attempt we are going to the ombudsman. BT and Openreach cannot communicate with each other and neither can tell the customer what is happening...or worse, what is NOT happening!

• 
  Justine Clement (@JustClembo) reported 19 minutes ago

  @bt_uk you made my 84yr old parents wait 2wks for an engineer to install WiFi & when he came he told them he couldn’t help & they needed super fast broadband & left. Over the phone you then said ‘there’s none in your area, what a mess we’ve made’ & now it’s another 2wks to wait.

• 
  trevor rhodes (@trevjrho) reported 20 minutes ago

  @bt_uk The many BT "guides" I've spoken to have been pleasant and tried to help but are constrained by a system that frankly doesn't work in customers interests. Particularly so in the case of older customers.