Is BT (British Telecom) having an outage in Moulton, Northamptonshire, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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BT (British Telecom) in Moulton, Northamptonshire, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Moulton, Northamptonshire, England

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (57.35%)
  • Phone (21.57%)
  • E-mail (9.56%)
  • Wi-fi (4.90%)
  • Total Blackout (3.68%)
  • TV (2.94%)

BT (British Telecom) Outage Map Near Moulton, Northamptonshire, England

The most recent outage reports and issues originated from Northampton, Kettering, and Wootton.

BT (British Telecom) in Moulton, Northamptonshire, England Comments

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BT (British Telecom) Issues Reports Near Moulton, Northamptonshire, England

Latest outage, problems and issue reports in Moulton, Northamptonshire, England and nearby locations:
  • rockingrodders
    Rodney Marks (@rockingrodders) reported from Kettering, England

    @BTCare No I was just making a point that there are often limiting factors wherevyoubrouter can be sited. IE where your master socket is. My signal is poor in some parts of the house, 1 is 20’ from router on same level clear route. It’s a lottery.

  • LouiseBrockbank
    Louise Brockbank (@LouiseBrockbank) reported from Northampton, England

    @BTCare what’s the best way to contact you around poor connection in my house on the Wi-fi? Sometimes it’s unusable.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare For clarity: loaning me a refurbished home hub (charge me if I don't return it, by all means) to allow you to take the logs you want would have resolved this straight away. I'm only saying that to - hopefully - help you improve your service in the future.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare Me too, but it is what it is. The quality of the technical service has always been great, and I certainly would have stayed if it had not been for this recent VDSL issue which support won't look at. If your processes change then maybe I'll be back in the future.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare loyalty team just got a reality check. I'm sorry for the lady, but if your technical support refuse to support customers, and you ask me why I'm leaving, then you're going to get my honest response.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare However, I feel we have come to an impasse. BT will not look into the issue because I am not using a home hub, yet I am not willing to sign an additional contract simply for you to collect logs. Thank you for your time.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare No network issues have been identified simply because you "cannot test" without the home hub. That's not what that point says at all; it says you are not responsible for the equipment. I can provide logs proving the line issue and you can see the degredation of the line profile.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare FYI: I am not asking for support on my router. My router has been working fine for years. I am asking for support on your service.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare Can you point me to the specific section? I can see a definition of equipment, and some clauses that refer to you not supporting customer-provided equipment, but none that mandate the use of said equipment for the service to be supported. Thanks Dee.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare @Plusnet Asking me to re-contract simply to diagnose an issue which appears - at this juncture - to be within your network is not an especially customer-first attitude. I know the VDSL dropping could be a number of things, but it is highly likely those things originate outside of my kit.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare @Plusnet Yes, it was broken so I threw it away. I appreciate trying to get logs, but the VDSL is being dropped many times a day. This will be logged at your side too.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare Yes, they suggested that I phone your sales line and subscribe to a new contract where - and I quote - I "may even get one free, depending on my new contract". This is a support issue, not a sales opportunity.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare If you guys require a home hub to diagnose issues then I am not sure where we go. I am not extending my (already expensive) BT contract simply for you to be able to diagnose the service I already pay for.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @BTCare I already have a chat going. So far as I can see your entire support structure revolves around having a home hub. Mine broke years ago.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    Is there anyone @BTCare who can help diagnose a VDSL issue if I'm not running a home hub? Absolutely painful. Home hub not mandated for service, and I don't have one!

  • AngieBartoli
    Dr Angie Bartoli (@AngieBartoli) reported from Northampton, England

    @BTCare On the phone constantly running tests constantly- it’s an engineer we need not a link we can’t access without internet - shocking service

  • AngieBartoli
    Dr Angie Bartoli (@AngieBartoli) reported from Northampton, England

    @BTCare It is simple - we pay for a service you deliver. It’s been going on since Tuesday. I think we’ve been patient so far

  • AngieBartoli
    Dr Angie Bartoli (@AngieBartoli) reported from Northampton, England

    @BTCare It’s rubbish same circular conversation still no internet. We need engineer out today- always been a customer but this is making me look elsewhere

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    @StuartDavies @BTCare If they proactively provided the 4G-provided router then that would be useful; I can set up my draytek to automatically use it as a backup route if the VDSL dies. But it appears that it's on-demand as issues are reported, which is less useful.

  • CraigHawker
    Craig Hawker (@CraigHawker) reported from Wellingborough, England

    I don't understand @BTCare's latest email. Is "Superfast fibre plus" basically just rebranded Infinity 2? I can't see BT Sport mentioned, there's some price freeze promise, and a 4G-backed router in case of issues. But it's basically the same tech, speed, etc., right?

  • _saraax
    Sara Turner (@_saraax) reported from Northampton, England

    @BTCare any reason why we can’t connect to the broadband, the WiFi isn’t connected & the network isn’t even showing.

  • marc_webster
    Marc Webster (@marc_webster) reported from Pattishall, England

    @BTCare why is it that when my broadband infinity goes down AGAIN checking via your website reports back "everything fine", yet I am having to post via 4G as no wifi connection? 3 evenings of none or slow wifi out of past 7 #outofcontractsoon

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • jennys279
    Jenny (@jennys279) reported

    @BTCare I cancelled my email with you b4 you put price up however have had notification of money owed I can’t use other methods of communication as I don’t have any other products therefor don’t have an account number I have previously spoke to 2 overseas agents to cancel

  • BTCustomerBot
    BTCustomerBot (@BTCustomerBot) reported

    Hey @BTCare why is my internet speed 36Mb/s down \ 17Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

  • OssettMike
    Mike Ramsden (@OssettMike) reported

    @BrianDrian @BTCare Would you believe a complaint was logged almost three months ago; nothing has happened with it other than a letter about a month ago apologising for the length of time dealing with it!

  • BrianDrian
    Nick Tordoff (@BrianDrian) reported

    @OssettMike @BTCare I had the same thing when I tweeted but they seemed to get bored. Give them 24 hours and then log a complaint if it isn't sorted.

  • WendyWorker
    WendyO'Banton (@WendyWorker) reported

    @BTCare BT DontCare - so another day of broken promise. Stayed in awaiting a call which would happen before 9pm. Nothing. 2 day wasted for something which should be simple. What does a customer have to do to get help.

  • BrianDrian
    Nick Tordoff (@BrianDrian) reported

    @OssettMike @BTCare Just seen this via a round about route. Have you tried logging a formal complaint on the web site. You get a complaint number and then you can keep escalating. Don't do it on the phone because they will close it without your permission

  • YouGotPogbad
    YouGotPogbad (@YouGotPogbad) reported

    @BTSportBoxing @btsport I didnt win. I had to listen to your biased commentators. **** you all

  • lloydy3115
    Mike (@lloydy3115) reported

    @BTCare Yep spoke to Kevin today could not resolve the problem. Now the issue I have is I’m not about to take time off work for a fault at you end.

  • juliethomas994
    Julie Thomas (@juliethomas994) reported

    @BTCare Also not be been told I should never have been signed up for infinity2 as it is impossible to get that speed on my line

  • Rugbystud1
    Micky Norman (@Rugbystud1) reported

    @jwjcraig @BTSportBoxing @btsport Agreed. They are bad enough on Sky, this was a joke.