BT (British Telecom) Outage in Midsomer Norton, Bath and North East Somerset, England

@bt_uk Help! My elderly father-in-law who has paid his phone bill on time for over 40 years has had his phone line changed so can only receive calls. The phone is his life line… your complaints process is terrible. What can we do?

Does anyone know if the "hub" provided by @bt_uk for their 900mb broadband can be put in modem mode so it can work with custom network equipment (in my case a unifi security gateway). I don't want their WiFi, etc: my gear is better!

@bt_uk .... quite frankly embarrassed to be a BT Shareholder right now 😡 Absolutely shocking customer service from BT. Sell sell sell.

Watching @TheVanaramaNL highlights on #btsport I'd forgotten how bad the camerawork is...

I mean, I know all about utter incompetence, I spent 25 years on the railway where we managed to run a service despite incompetent management. But @bt_uk have taken it to a new level. So @westcountrybird , clinically vulnerable in these strange times, will have to continue going

So, after a week of no Internet, unreturned calls, promises of service resumption that have come to nothing, @bt_uk 's promise to send an engineer to me today between 1pm and 6pm has, probably rather predictably, been broken. No engineer. Still no service. I'm beyond frustrated.

The latest in the ongoing, and frankly unbelievable saga, between myself and @bt_uk sees them keep me on hold before simply cutting me off. Weve had over a week of no Internet, unfulfilled promises of return calls, unfulfilled promises of service restoration, and an approach to

@bt_uk our Internet, and thus our TV and streaming services, have been off for a week. Original fix date was yesterday, later amended to today. During a phone call to you 5 hours ago, I was promised a call by your "Jeopardy" team. My partner is clinically vulnerable and needs to

Idiot @btsport commentator only seems interested in Tuchel’s preferred script. #wwfc

@bt_uk @skytv I’m looking to leave @virginmedia as they don’t want to give us a good deal after being loyal customers for 20 years. What can you offer us? Any guarantees for broadband quality? I can’t stand the moaning when the WiFi signal goes on the PS5 !Kids Working from home

@bt_uk The only options are sign in and then change account settings... ?

Thankyou @bt_uk we've been with you again not even two weeks, and the internet has cut out completely. Meaning I cannot do my job. And no resolution in sight?!!

@rowen_grey @bt_uk Having the same problem

@bt_uk @NOWTVSport trying to watch liverpool, only thing streaming in the house. The resolution is so bad. I would be better off paying someone to draw me an artists impression of what is going on every ten minutes. Can you sort my speed out it has been 1mb or so the whole year

@bt_uk It’s just got back up 🙂👍🏼 but this morning it was down for about an hour and a half

@TalkTalk want to cancel, still in grace period. Have emailed, called, tweeted. Please cancel so @bt_uk can connect us. This is ridiculous! You’re now hijacking our line.

@bt_uk please cancel fault report number VOL013-474370897232 for Lilly in Clevedon. Problem now solved. Doing this on behalf of the person reporting the fault. Can provide more info if needed.

@bt_uk Please cancel a Fault Report. No Longer Needed. Problem solved. Name: Lilly Location: Clevedon. Fault Report Ref No; VOL013-474370897232 I’m doing this for a friend who can’t get through by phone. If you need more details please ask.

@bt_uk Tweeting for my friend whose fault report for aged uncle is NO LONGER NEEDED - Name: Lilly. Location: Clevedon Report Ref No: VOL013-474370897232 Please cancel. Please respond if possible. She can’t get through on your phone line.

@bt_uk Good morning, I still haven’t had an answer to the below. Ive wasted another 30mins on the phone trying to get through to no avail. Please cancel my BT sport.

@mana_rugby @WorldRugby @SixNationsRugby What that the 6 Nations was on Amazon this year? A streaming service with no broadcasting experience. It was **** coverage vaguely saved by the fact it wasn't double paywalled by the 1/2 arsed BTSport.

@bt_uk Just received an email advising to click a link to look at my recontract offers but it shows three accounts under my name and when I click the one which relates to my broadband, I get an error saying you can't show me my offers (same with the other accounts). Can you help?

@btsport 3 weeks in a row there's been issue watching @WWE on your channel and yesterday mid show UFC came on! Csm you please fix it? It's irritating missing parts of RAW

@OpenreachHelp Hi. My parents moved from @Plusnet FTTC to @bt_uk FTTP. It was due for install today, but BT got the dates wrong. Plusnet was cut off today and BT isn't live until mid-August. They've moved back to Plusnet, but it's ~10 days to reactivate. Can you help please?

@OpenreachHelp Hi. My parents moved from @plusnethelp FTTC to @bt_uk FTTP. It was due for install today, but BT got the dates wrong. Plusnet was cut off today and BT isn't live until mid-August. They've moved back to Plusnet, but it's ~10 days to reactivate. Can you help please?

@bt_uk No contact made this far. Unacceptable. Please advise how this can be further escalated. The mounting evidence of dreadful service from BT is truly worrying.

@bt_uk I HAVE NO SIGNAL

@bt_uk are shocking. I’m connected to Ethernet and have brought an extra wifi disc and the lag still consists when I’m the only on on the internet terrible service

@themood2020 @SkySports @btsport I wonder if the players will keep taking the knee to support the discrimination against the unvaccinated and the inequality against normal families not being able to have f#%king holiday this year

@bt_uk I need to speak to someone about the complaint. not place a new order