BT (British Telecom) Outage in Trowbridge, Wiltshire, England

4 weeks into new BT High Speed Fibre contract and having regular issues with connection - out again today in BA12 very disappointed in @bt_uk

@bt_uk No reported issues in Bath, ba2

@conwayMX @btsportufc @UFCEurope @ufc If I have to pay £19.95 a fight, then I’ll just pay box office and VPN with fightpass and cancel BT. Saves me £70 a month @btsport

There was I saying well done to @btsport for streaming it on @YouTube... problem is the quality is absolutly dire!

@BTCare Service status is all good on the link. However, we have a purple flashing light under the broadband symbol of our home hub 3.0 and it’s been this way for around 2 hours now. Checked all the cables. No problem on that side so I’m not sure what else I can do, Angus.

@BTCare I’m in Bath and currently our broadband is down. Reset the router and turned the whole unit off and on again and left for 25 minutes. Still, the BT infinity isn’t working in my house. Any tips?

@mufc @btsport #mufc Utd defence poor but attack awful.

@btsportmotogp @btsport @MotoGP @suziperry @texastornado5 @gavinemmett @NeilHodgson100 @MichaelLaverty @JamesMToseland Now this is how to act over bad sportsmanship

@BTCare @OpenreachHelp Appreciate they are a busy team, totally get that, but they knew about our go-live on the 1st and had done for at least 2 weeks. We’re no pre-checks done, before the concierge service got in touch to say it’s all ok, we’re moving your on 1st.

@BTCare @OpenreachHelp Would becoming a Business customer get us any quicker turn around? A review 5 days on from our supposed go-live is not acceptable, especially when we don’t know what that ‘review’ consists of. What is the review, in technical detail? We’re paying for a service we don’t have.

@BTCare My housemate was told there were no lines available, there would be a review on the 6th, but that means nothing, what does a review mean? We need it sorting, @OpenreachHelp, can you assist please? You told me yesterday to speak to my ISP (BT) but it’s an issue your side.

@BTCare This is costing us money, my housemate has kids so works from home to support them. But can’t because of no internet. This needs sorting.

@BTCare Hi Paula, no, all we heard was there is a ‘review’ on the 6th, 5 days after we were supposed to go live. ... the communication has been poor, we have had to ring to get updates, if they are out of lines in the CAB whats going to happen to get us connected? A new card? 1/2

@BTCare We don’t know unfortunately, as have only just move in, I’m guessing it would have done between us and the previous tenants, but I could say how long, I have all the account details and address if that would help?.

@BTCare Hi Ash, thanks for the quick response, no, we had initially received texts from the concierge service saying, moving date coming soon etc. But my housemate had to ring up to find any update on the Monday when we expected the go-live, I had taken the day off work. 1/2

@bt_uk sort your shit out

@bt_uk I did, I have contacted your consumer help god knows how many times but I get the same crap. Your equipment is trash, and your upload speeds are a joke!

@HannahB4LiviMP @bt_uk It’s all about the money for @bt_uk . Personally got shocking treatment from them when I tried to get phone/tv from them. Long story but suffice to say they don’t give a shit as long as 💰 comes their way.

@btsport You admitted your wrongness. Stephanie admitted as much as. Best you lot **** off and die. @Humberbeat Cops, they said they were wrong.

@bt_uk Well I guess I’m going to bed now. Deeply unsatisfied customer.

@bt_uk might just be the worst wifi provider I have ever had! Every time it rains or there’s a strong gust of wind it cuts the wifi! Stupid design, absolutely ****. Currently wouldn’t recommend!

@NicDakinMP Please thank whomever it was from your office, that gave me her phone number recently. I know your heart's in the right place. Doesn't really help me, mind you. @Scun_Samaritans Still, I'm okay, at the moment. @btsport

@bt_uk Well this looked like promising customer service with a prompt reply but nothing for over 2 hrs makes it pretty unhelpful in fact. Also, problem persists.

@btsport Terrible advert. And new logo is an embarrassment.

@bt_uk is the broadband not working. Can’t connect have restarted several times