Is BT (British Telecom) having an outage in Trowbridge, Wiltshire, England?

roy (@_roy_williams) reported 16 days ago from Bathford, England

@btsportmotogp @btsport @MotoGP @suziperry @texastornado5 @gavinemmett @NeilHodgson100 @MichaelLaverty @JamesMToseland Now this is how to act over bad sportsmanship

Jamie Brandwood (@jabranmsa) reported 2 months ago from Freshford, England

@BTCare @OpenreachHelp Appreciate they are a busy team, totally get that, but they knew about our go-live on the 1st and had done for at least 2 weeks. We’re no pre-checks done, before the concierge service got in touch to say it’s all ok, we’re moving your on 1st.

Jamie Brandwood (@jabranmsa) reported 2 months ago from Freshford, England

@BTCare @OpenreachHelp Would becoming a Business customer get us any quicker turn around? A review 5 days on from our supposed go-live is not acceptable, especially when we don’t know what that ‘review’ consists of. What is the review, in technical detail? We’re paying for a service we don’t have.

Jamie Brandwood (@jabranmsa) reported 2 months ago from Freshford, England

@BTCare My housemate was told there were no lines available, there would be a review on the 6th, but that means nothing, what does a review mean? We need it sorting, @OpenreachHelp, can you assist please? You told me yesterday to speak to my ISP (BT) but it’s an issue your side.

Jamie Brandwood (@jabranmsa) reported 2 months ago from Freshford, England

@BTCare This is costing us money, my housemate has kids so works from home to support them. But can’t because of no internet. This needs sorting.

Jamie Brandwood (@jabranmsa) reported 2 months ago from Freshford, England

@BTCare Hi Paula, no, all we heard was there is a ‘review’ on the 6th, 5 days after we were supposed to go live. ... the communication has been poor, we have had to ring to get updates, if they are out of lines in the CAB whats going to happen to get us connected? A new card? 1/2

Jamie Brandwood (@jabranmsa) reported 2 months ago from Freshford, England

@BTCare We don’t know unfortunately, as have only just move in, I’m guessing it would have done between us and the previous tenants, but I could say how long, I have all the account details and address if that would help?.

Jamie Brandwood (@jabranmsa) reported 2 months ago from Freshford, England

@BTCare Hi Ash, thanks for the quick response, no, we had initially received texts from the concierge service saying, moving date coming soon etc. But my housemate had to ring up to find any update on the Monday when we expected the go-live, I had taken the day off work. 1/2

Debs Patterson (@Debs4Dennis) reported 4 months ago from Calne, England

@btsport Having changed to BT infinity over a month ago disgusted that can't get EUFA final on BT sport2 without pixalating. Having to watch on YouTube! BT blaming broadband speed. OK for all he other channels though and good enough speed to watch on YouTube! Poor service

Renico Nameplates Ltd (@renico_ltd) reported 5 minutes ago

@btbusinesscare How can I do that with no broadband??? On my personal mobile to tweet for help! We need some form of broadband replacement please! Our number is 0141 810 5316 which are also being 're-routed to my personal phone #seriously

Matt Gilbert-Warsop (@bobmanuk) reported 15 minutes ago

@BTCare I ordered a BT line and BB when i moved house, 2 months later we actually get a line, but it doesnt work, needs dig work on the road near the property. Openreach repeatedly give excuse that dig work has been arranged but never gets done.

Mitsouko (@Vivienne17) reported 17 minutes ago

@BTCare This has not worked as you might expect and I have been told to await a call tomorrow from 11. I think you should update everyone nationally and acknowledge the problem. I am awaiting an urgent email and I am sure others are too. This is not acceptable service

Kris Hodge (@J3ddN3r0) reported 20 minutes ago

@BTCare @caymsortweeted @BTCare any news on the timescale of outage. Losing business like crazy! #unemployedifthiscontinues

Matt Gilbert-Warsop (@bobmanuk) reported 21 minutes ago

@BTCare @OpenreachHelp 4 months waiting for you to organise a working phone line, it is STILL not working, Tried talking to BT staff and get hung up on. Im sick of the weekly promises just to get let down repeatedly

Jade Skilling (@jadeskilling_) reported 43 minutes ago

@BTCare I understand a lot of people on the site have had the same problem, so I don’t understand why it seems like this is the first time BT have heard about this site & the fact it’s a fibre connection?

Renico Nameplates Ltd (@renico_ltd) reported 50 minutes ago

@btbusinesscare help???

Jade Skilling (@jadeskilling_) reported 54 minutes ago from Coventry, England

@BTCare your customer service is HORRENDOUS... feel like you’ve never dealt with anyone moving in to a new build before because no one seems to know what to advise us?!?! So much conflicting information - so poor!

Barnesy (@oldsnotter) reported 57 minutes ago

Catastrophic experience with @bt_uk @BTCare Happy to have switched immediately back to @SkyUK Never again BT, never again! #MASSIVEFAIL

Renico Nameplates Ltd (@renico_ltd) reported 58 minutes ago

@BTCare @bt_uk we had a lovely engineer Craig, who has had to ask for a cable replacement. But...4 days to change a cable? Our business has no phone or internet access? #help #nouse