BT (British Telecom) Outage in Trowbridge, Wiltshire, England

@bt_uk Should have been, but definitely wasn’t. It’s super helpful when both my wife and I have to work from home. It’s still not working though... even though I’ve got emails saying it will be live by midnight last night... thanks BT!

@feastsandfables @bt_uk I think we both know that the measure of effective service provision is fault finding and fix time. Effective customer communication being paramount. Anyone can sail a ship on a calm sea.

@feastsandfables @bt_uk This brings back so many frustrating memories of a year or so ago when we experienced similar problems with BT. It prompted a move to another provider. Fingers crossed for you 🤞

@McKez1954 @btsport @JHenderson I've heard BT has been awful Been watching Sky Sports and it's great, basically Liverpool legends all getting slashed live on air😂

Hi @bt_uk Why are you ignoring my messages after asking me to get in touch with you. You customer service is beyond appalling Can you get back to one of the message i have sent you please

@bt_uk Good morning, I still haven’t had an answer to the below. Ive wasted another 30mins on the phone trying to get through to no avail. Please cancel my BT sport.

@bt_uk @BTCare @Ofcom @OliverDowden 2/2 Bt say she has debt of £800 from last year and won’t connect until it is paid. She did not use wifi at her house and how on earth can she afford that when support herself and child on student loan. Please help.

@bt_uk have been an absolute nightmare when it comes to @btsport. No live sport, and no suspension of service like Sky. I'll be cancelling my entire contract at its conclusion.

@bt_uk I have now been told Engineer will be back out in Thursday. Not good customer service

@charlhennessy1 @bt_uk The same happened to my sister. It sucks! Well if VM ever come into the area, give me a DM & I'll sort you out a good deal. I'm a Network Engineer for them & can get you on mates rates. 👍

@bt_uk No thank you! I have been explaining the same problem for 3 months to all different levels of customer service you have. I’m not happy with your service, and it will definitely get worst if it doesn’t get sorted after today conversations with your team and the aerial team! 🤨😡

@bt_uk our wifi is so slow recently. We are on a fibre connection. 01761438787 cant login to BT app as PIN has not arrived by text

@BTCare we have very poor speed on our wifi and have for a couple of weeks. Tried to logon to BT app but have not recieved PIN yet!! 01761438787

4 weeks into new BT High Speed Fibre contract and having regular issues with connection - out again today in BA12 very disappointed in @bt_uk

@bt_uk No reported issues in Bath, ba2

@conwayMX @btsportufc @UFCEurope @ufc If I have to pay £19.95 a fight, then I’ll just pay box office and VPN with fightpass and cancel BT. Saves me £70 a month @btsport

There was I saying well done to @btsport for streaming it on @YouTube... problem is the quality is absolutly dire!

@virginmedia making me wait 14 days to become a new customer, basically telling me to shop around and go to @bt_uk or @SkyUK for a broadband deal, let's see how long I can last without a phone line or broadband #virginmedia #skyuk #bt_uk

@bt_uk A £75 gift promotion and enticement to take out a new BT broadband contract ......beware potential customers because once you have signed up they have no record of the deal. Duped into a contract....no customer service just lies....

@bt_uk thank you for leaving me no Internet tonight. Your TechTeam put down the phone at 9 o’clock and went home. Great customer service is so wonder I’m leaving you for @NOWTV

@zippydeday @AndyFerguson10 @btsport They lost 2 nil that night at Boro. It was a terrible game. The only positive was that when I got to the ground and told them I was a scout they let me park at the stadium

@AndyFerguson10 @btsport Went to watch the under 18s play at Middlesbrough about 10 years ago. We were ****!!!

Every night without fail Internet router starts a reset at 9pm @bt_uk

@BTCare I need to send my old bt kit back to you to be recycled but I have not received a returns bag. Can you help me get one please ?

As if I DONT pay @SkySports and @btsport enough a month tomorrow you want me to pay £15 ontop to watch my team play tomorrow 🙄 absolutely diabolical think I'll cancel the lot as you don't deserve any money for being sooooo greedy #ripoff

Is this a record yet @bt_uk? Fibre to the premises ordered 1st September, 2 months, 1 home visit and many calls later but still no connection. Never get calls back. Today have been told there's 'missing network.' #poorcustomerservice

@bt_uk I would never recommend bt What an absolute joke. I messaged earlier not one reply.Been on hold for an hour and half passed from pillow to post. Joke!!!!!!😡😡😡😡