BT (British Telecom) Outage in Bath, England

4 weeks into new BT High Speed Fibre contract and having regular issues with connection - out again today in BA12 very disappointed in @bt_uk

@bt_uk No reported issues in Bath, ba2

@bt_uk BT broadband customer support is a complete disgrace. #incompetent

@UpTheDarce @btsport Not paying anymore either **** it

@conwayMX @btsportufc @UFCEurope @ufc If I have to pay £19.95 a fight, then I’ll just pay box office and VPN with fightpass and cancel BT. Saves me £70 a month @btsport

That #youtubestream #ChampionsLeagueFinal2019 was the worst stream I’ve ever watched #btsport

There was I saying well done to @btsport for streaming it on @YouTube... problem is the quality is absolutly dire!

Forgot how easy players who play in the mainland European leagues go down under any sort of contact! Good lord. #MUNPSG #btsport

**** sake she talks bollox this one on BTsport

@shawz76 @galwhufc @Smackit0 @westhamfootball @SkySportsPL @btsport @premierleague @WestHamUtd I agree but for only 4 home games at 3pm Saturday is very poor... no matter what fans travel from wherever in the world.

@btsport @BTSportBoxing the signal issues I’ve had this morning have left me unable to watch the boxing I paid for please contact me to refund me my money as this is an absolute joke!!! #BTSportBoxOffice #dontgetthiswithsky

Impressive stuff from @Spurs and only thing worse than @ChelseaFC defence are the @btsport commentary and punditry which is awful #TOTCHE

clasico today and not even on the tele get your shit sorted one of you @btsport @SkySportsNews

@BTCare Service status is all good on the link. However, we have a purple flashing light under the broadband symbol of our home hub 3.0 and it’s been this way for around 2 hours now. Checked all the cables. No problem on that side so I’m not sure what else I can do, Angus.

@BTCare I’m in Bath and currently our broadband is down. Reset the router and turned the whole unit off and on again and left for 25 minutes. Still, the BT infinity isn’t working in my house. Any tips?

@mufc @btsport #mufc Utd defence poor but attack awful.

@btsportfootball @ollyofficial @RobbieSavage8 @btsport @btsportscore @chris_sutton73 @premierleague @rioferdy5 @RangersFC Looks pretty bad tbh.

@BTCare Raised a complaint but like I said no one at BT is interested in listening to my problem. You know I only had 1 line but are all hiding behind process. It’s not about the refund as that’s going to charity it’s a matter of principal. No rip off please!

@BTCare I have only ever had 1 line with phone, broadband and BT Sport. In error BT have been charging me line rental on a line that never existed at my property. But as I have not been in touch for the past 2 years BT won’t help! Big business vs small man!!

@BTCare Even if you know the line never existed!!!

@btsportmotogp @btsport @MotoGP @suziperry @texastornado5 @gavinemmett @NeilHodgson100 @MichaelLaverty @JamesMToseland Now this is how to act over bad sportsmanship

Any of my twitter friends have a btsport login that I could use for the afternoon?

@BTCare With all due respect you’re telling me that I can solve my internet woes by using your online shop when I don’t have the internet!! Wouldn’t it be proper customer service for BT to just send us a dongle?

@BTCare Trying to take out a package online. But address won’t verify due to ‘bt website technical issue’(quote from your online chat- I have transcript) Therefore being told to call. But the phone agents can’t give me online packages. So I am being penalised for a fault on your website

@BTCare awful service from your phone agents and online chat agents. Constantly being passed back to either one. Happened 6 times now and I’m trying to give you business as a new customer!!! Really not reflecting well on BT as my first time dealing with you. Can anyone HELP!?

@BTCare @OpenreachHelp Appreciate they are a busy team, totally get that, but they knew about our go-live on the 1st and had done for at least 2 weeks. We’re no pre-checks done, before the concierge service got in touch to say it’s all ok, we’re moving your on 1st.

@BTCare @OpenreachHelp Would becoming a Business customer get us any quicker turn around? A review 5 days on from our supposed go-live is not acceptable, especially when we don’t know what that ‘review’ consists of. What is the review, in technical detail? We’re paying for a service we don’t have.

@BTCare My housemate was told there were no lines available, there would be a review on the 6th, but that means nothing, what does a review mean? We need it sorting, @OpenreachHelp, can you assist please? You told me yesterday to speak to my ISP (BT) but it’s an issue your side.

@BTCare This is costing us money, my housemate has kids so works from home to support them. But can’t because of no internet. This needs sorting.

@BTCare Hi Paula, no, all we heard was there is a ‘review’ on the 6th, 5 days after we were supposed to go live. ... the communication has been poor, we have had to ring to get updates, if they are out of lines in the CAB whats going to happen to get us connected? A new card? 1/2

@BTCare We don’t know unfortunately, as have only just move in, I’m guessing it would have done between us and the previous tenants, but I could say how long, I have all the account details and address if that would help?.

@BTCare Hi Ash, thanks for the quick response, no, we had initially received texts from the concierge service saying, moving date coming soon etc. But my housemate had to ring up to find any update on the Monday when we expected the go-live, I had taken the day off work. 1/2

Terrible from @btsport tonight which has kept interupting its college football coverage with its own adverts. 2 mins to go in the main game and BT just played a 1 min ad break before any actual break in coverage

@btsport Worst part of this is the fact that the stadium noise is dulled

@jcGcab @virginmedia @EE @bt_uk @SkyUK . WHAT free view box can I connect to your Wi-Fi @EE @SkyUK @ThreeUK @VodafoneUK I have a network of co axial cables from virgin just need the convertor connectors to plug into the arial connector on tv Tv are smart tv with freeview box built in so do I even need a box

@HannahB4LiviMP @bt_uk Major problems with BT. Mainly customer service. Being put through the circle of “untechsupport” getting back to the start but being no further forward. Eventually ditched them and moved to Sky. Not perfect, but much better. Customer and tech support much better.

@f1broadcasting @FIAFormulaE @Eurosport_UK @BBCSport @btsport @QuestTV BT sport better get their shit together and comfirn a deal. I have a Eurosport sub with my BT Sport sub but I really enjoyed it on bt last year.

@bt_uk fantastic no broadband for 2 days and when I phone up for help you cut me off 🤬🤬 customer services at there finest 👏👏👏

@bt_uk why is your wifi so ******* shit

@bt_uk Thanks, the problem seems to have fixed itself. It was last night (Friday) that we were experiencing issues.

@DanielBolland8 @EE @O2 @ThreeUKSupport @bt_uk Haha, my partner is also having an awful vodafone contract, cancelled her contract the other day for an arrears payment she didn’t even need to make 😂 (because she’s not in arrears lol)

@BritPackDrivers @f1broadcasting @FIAFormulaE @Eurosport_UK @BBCSport @btsport @QuestTV * as a bare minimum for every session, but some free to air coverage on a decent channel would help (especially during the winter as we have very little before March)