Is BT (British Telecom) having an outage in Radstock, Bath and North East Somerset, England?

Jon Evans (@Evs_33) reported 5 days ago from Bishop Sutton, England

@BTCare Raised a complaint but like I said no one at BT is interested in listening to my problem. You know I only had 1 line but are all hiding behind process. It’s not about the refund as that’s going to charity it’s a matter of principal. No rip off please!

Jon Evans (@Evs_33) reported 5 days ago from Bishop Sutton, England

@BTCare I have only ever had 1 line with phone, broadband and BT Sport. In error BT have been charging me line rental on a line that never existed at my property. But as I have not been in touch for the past 2 years BT won’t help! Big business vs small man!!

Jon Evans (@Evs_33) reported 5 days ago from Bishop Sutton, England

@BTCare Even if you know the line never existed!!!

roy (@_roy_williams) reported 16 days ago from Bathford, England

@btsportmotogp @btsport @MotoGP @suziperry @texastornado5 @gavinemmett @NeilHodgson100 @MichaelLaverty @JamesMToseland Now this is how to act over bad sportsmanship

Sam Pounsberry (@Sam__P) reported 17 days ago from Bristol, England

Any of my twitter friends have a btsport login that I could use for the afternoon?

lg_confidential (@lg_confidential) reported one month ago from Keynsham, England

@BTCare With all due respect you’re telling me that I can solve my internet woes by using your online shop when I don’t have the internet!! Wouldn’t it be proper customer service for BT to just send us a dongle?

Scott McCluskey (@Scottmccluskey_) reported 2 months ago from Bristol, England

@BTCare Trying to take out a package online. But address won’t verify due to ‘bt website technical issue’(quote from your online chat- I have transcript) Therefore being told to call. But the phone agents can’t give me online packages. So I am being penalised for a fault on your website

Scott McCluskey (@Scottmccluskey_) reported 2 months ago from Bristol, England

@BTCare awful service from your phone agents and online chat agents. Constantly being passed back to either one. Happened 6 times now and I’m trying to give you business as a new customer!!! Really not reflecting well on BT as my first time dealing with you. Can anyone HELP!?

Jamie Brandwood (@jabranmsa) reported 2 months ago from Freshford, England

@BTCare @OpenreachHelp Appreciate they are a busy team, totally get that, but they knew about our go-live on the 1st and had done for at least 2 weeks. We’re no pre-checks done, before the concierge service got in touch to say it’s all ok, we’re moving your on 1st.

Jamie Brandwood (@jabranmsa) reported 2 months ago from Freshford, England

@BTCare @OpenreachHelp Would becoming a Business customer get us any quicker turn around? A review 5 days on from our supposed go-live is not acceptable, especially when we don’t know what that ‘review’ consists of. What is the review, in technical detail? We’re paying for a service we don’t have.

Jamie Brandwood (@jabranmsa) reported 2 months ago from Freshford, England

@BTCare My housemate was told there were no lines available, there would be a review on the 6th, but that means nothing, what does a review mean? We need it sorting, @OpenreachHelp, can you assist please? You told me yesterday to speak to my ISP (BT) but it’s an issue your side.

Jamie Brandwood (@jabranmsa) reported 2 months ago from Freshford, England

@BTCare This is costing us money, my housemate has kids so works from home to support them. But can’t because of no internet. This needs sorting.

Jamie Brandwood (@jabranmsa) reported 2 months ago from Freshford, England

@BTCare Hi Paula, no, all we heard was there is a ‘review’ on the 6th, 5 days after we were supposed to go live. ... the communication has been poor, we have had to ring to get updates, if they are out of lines in the CAB whats going to happen to get us connected? A new card? 1/2

Jamie Brandwood (@jabranmsa) reported 2 months ago from Freshford, England

@BTCare We don’t know unfortunately, as have only just move in, I’m guessing it would have done between us and the previous tenants, but I could say how long, I have all the account details and address if that would help?.

Jamie Brandwood (@jabranmsa) reported 2 months ago from Freshford, England

@BTCare Hi Ash, thanks for the quick response, no, we had initially received texts from the concierge service saying, moving date coming soon etc. But my housemate had to ring up to find any update on the Monday when we expected the go-live, I had taken the day off work. 1/2

William S. Judd (@wsjudd) reported 4 months ago from Bristol, England

@BTCare I wanted to see what package I had, what speeds I ought to be receiving and how to cancel my contract. Never mind, I will phone up and do that.

Gay Darke (@gaydarke) reported 4 months ago from Bristol, England

@BTCare ...and then it switches to 4G. Using my data. If I pull down the settings and select my own network, the one I'm sitting by ,it's like 'oh right that one!' Then connects for 5 mins, signal is apparently 'good'....then it forgets again.

Kris Hodge (@J3ddN3r0) reported 4 minutes ago

@BTCare @caymsortweeted @BTCare any news on the timescale of outage. Losing business like crazy! #unemployedifthiscontinues

Matt Gilbert-Warsop (@bobmanuk) reported 4 minutes ago

@BTCare @OpenreachHelp 4 months waiting for you to organise a working phone line, it is STILL not working, Tried talking to BT staff and get hung up on. Im sick of the weekly promises just to get let down repeatedly

Jade Skilling (@jadeskilling_) reported 26 minutes ago

@BTCare I understand a lot of people on the site have had the same problem, so I don’t understand why it seems like this is the first time BT have heard about this site & the fact it’s a fibre connection?

Renico Nameplates Ltd (@renico_ltd) reported 33 minutes ago

@btbusinesscare help???

Jade Skilling (@jadeskilling_) reported 37 minutes ago from Coventry, England

@BTCare your customer service is HORRENDOUS... feel like you’ve never dealt with anyone moving in to a new build before because no one seems to know what to advise us?!?! So much conflicting information - so poor!

Barnesy (@oldsnotter) reported 40 minutes ago

Catastrophic experience with @bt_uk @BTCare Happy to have switched immediately back to @SkyUK Never again BT, never again! #MASSIVEFAIL

Renico Nameplates Ltd (@renico_ltd) reported 41 minutes ago

@BTCare @bt_uk we had a lovely engineer Craig, who has had to ask for a cable replacement. But...4 days to change a cable? Our business has no phone or internet access? #help #nouse

Chris Chilton (@Chris181266) reported 43 minutes ago

@BTCare If this is any help these are the numbers they used to call me 01639676590 & 01639678450

Andy Johnson (@AndyJohnson9511) reported 43 minutes ago

@btbusinesscare Still not sure with my router location that a 4G signal would be picked up by the dongle. #rurallife #oldhouses

They Say to Tweet (@TheySayIHaveTo) reported 52 minutes ago

@BTCare Unbelievable. You send out price change notifications during summer holidays and expect us to sort out broadband/phones at time of year children change schools. For the sake of 10-days your customer 'care' team cannot show flexibility on my current contract.