BT (British Telecom)

BT (British Telecom) Outage Report in Middleton-by-Wirksworth, Derbyshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Middleton-by-Wirksworth, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Middleton-by-Wirksworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Middleton-by-Wirksworth, Derbyshire, England 02/05/2025 04:45

February 05: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Phone (10%)

    Phone (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Middleton-by-Wirksworth, Derbyshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Chesterfield, Ripley, Matlock and Tibshelf.

Loading map, please wait...
City Problem Type Report Time
United KingdomChesterfield Phone
United KingdomRipley Internet
United KingdomChesterfield Internet
United KingdomMatlock Phone
United KingdomMatlock Internet
United KingdomChesterfield Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Middleton-by-Wirksworth, England

Latest outage, problems and issue reports in Middleton-by-Wirksworth and nearby locations:

  • Gav1981 Gav (@Gav1981) reported from Derbyshire, England

    @bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up

  • Gharri74 Gillian Harrison (@Gharri74) reported from Parwich, England

    @bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad

  • MightyBurton Alex Lewis Burton (@MightyBurton) reported from Chesterfield, England

    Have @btsport never seen anyone block a shot before? *******

  • chrish11072 chris holmes (@chrish11072) reported from Matlock, England

    @btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)

  • barmylad34 leigh.butler 💙 (@barmylad34) reported from Derbyshire, England

    Anyone else having trouble with BTTv going off this evening in the Derby area? @bt_uk or is that just me?

  • sam_bon Bonnies29 (@sam_bon) reported from Derbyshire, England

    @bt_uk your online chat on your app is useless. Kept getting connected and 6+ times got chat ended. Guess my question / problem is too difficult for them?

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it

  • d79design Steven Alan Wilson (@d79design) reported from Kilburn, England

    Hey @BTCare our router keeps dropping connection. Can you help?

  • MartinKunRoome Martin Roome (@MartinKunRoome) reported from Derbyshire, England

    @bt_uk hi. Having subscription channel issues on the BT TV package I’ve recently upgraded too via the employee intranet. It had all been ok but now they’ve gone. My confirmation monthly bill wasn’t quite right also. Could you check please. Thanks.

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec

  • BrambleMum 🌱💙Helen (@BrambleMum) reported from Matlock, England

    @bt_uk we're changing supplier away from BT and getting a new phone number. The text BT have sent is odd "We recently called to let you know another customer wants to take over the phone line at your address on 18-Jun-2021. Please reply YES if you're OK..."

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • LoveWillBreak Amélie 🌙 (@LoveWillBreak) reported

    @bt_uk we have no internet despite turning the hub on and off, the light is orange and on the hub manager it’s said not connected to internet. Help please this is very important for me to be able to work

  • MattLong1980 Matt Long - Actor/Producer (@MattLong1980) reported

    Annnnd the @bt_uk @BTGroup comedy show continues. Promises if callbacks from exec customer team that don't happen. Then to top it all off. I'm charged for the services that they have not delivered. I might have to use BT as a case study on how NOT to do customer service.

  • johnclarke1 John Clarke (@johnclarke1) reported from Glasgow, Scotland

    Hi @bt_uk just signed up for broadband, phone and TV. Do you cancel my current provider or do I do that myself?

  • Stuker08 Stuart Kerr (@Stuker08) reported

    @bt_uk What is the best way to raise a complaint? Ordered an internet upgrade months ago and have been given 4 dates when Open Reach/Kelly group were going to come. Not turned up once and not a call to say they won’t be coming. I can’t keep taking days off work for a laugh! 😡🤬

  • LoveWillBreak Amélie 🌙 (@LoveWillBreak) reported

    @parksidemalvern @bt_uk Down in Wood Green too 🙃

  • CatchCarter_Now Carter (@CatchCarter_Now) reported

    @bt_uk This is ridiculous. I have had nothing but problems and issues since I purchased the plan. Changed it from what is on hub to something I will remember however I don’t understand now why it’s kicking me off my own WiFi and stating incorrect. Now it’s dancing blue and green...

  • JulianProkaza ! (@JulianProkaza) reported

    @bt_uk Hi there. Broadband off/on all day and now no service for 1 hour. No faults in area or with service test, other than ‘We’re doing some work – that could be the problem’. How can I find out what’s going on with the connection/service?

  • stevecurtis_85 steve (@stevecurtis_85) reported

    wonder if @MartinSLewis can help me with some advice. @bt_uk have extended my contract (added 24 months) without actually talking to me or me confirming, I was going to switch provider due to poor speeds, but now im not sure I can coz I beleive im being held hostage by them.

  • CatchCarter_Now Carter (@CatchCarter_Now) reported

    Now forced to use my #EE mobile data as my @bt_uk has kicked me off my own WiFi and is stating the password I create is incorrect. Truly had enough. Where do I complain? Which team switches me to a company who is actually going to care for their customers and over decent service

  • TonyJacobs_ Tony Jacobs (@TonyJacobs_) reported

    @bt_uk I have been 3 weeks now with my Btinternet email account down and disabled. No one is fixing it. I am promised calls back by your tier 2 teams. No one has called. I am calling daily and no one is helping me. I am missing essential communication and bills. It’s a disgrace