BT (British Telecom) Outage in Finedon, Northamptonshire, England

Thanks @MicrosoftTeams this will be a very useful upgrade to have once @bt_uk fix the issue on our broadband network. Day 3 of no service.😒

@btsport Cannot believe that during these times, when Sky Sports, gyms, even mortgage companies are allowing easy online suspension of payments, that you are being as difficult as possible to pause subscription. I now have no option but to cancel DD & I will not be coming back!🤬

This is the logic of a man actually employed to discuss football. At some point rather than producing clickbait think of how you can help your @SkySports or for that matter @btsport subscribers who in 2 months time might not be able to afford your product.

@papajdog_ @bt_uk @virginmedia BT were the worst when we were with them, haven’t had an issue with Virgin so far though

@bt_uk Im trying with the 5ghz disabled completely at the moment. Seems a popular fix

@bt_uk Morning. The speeds are generally ok but really slow at the moment. Connection drops at random.

@bt_uk I suppose that's one way to pass the nick on to some other poor call centre operative.

@btsportfootball @btsport Crouch to sign in last few minutes! @petercrouch #coys

Anyone else’s @bt_uk TV signal rubbish. Just started watching #Lionesses #ENGNOR

@SamAllanUK @bt_uk I think there’s been a complaint up there 👆

@squash_pod @daveguinane @btsport I thought Eurosport were going to broadcast the “big” events on their free to air channels when they started to show live feeds but It never happened.

Anyone got a pair of binoculars I can borrow to watch the game on the TV in my living room......wtf @btsport #zoomin #CHEARS #EuropaLeague2019 #UEFAEuropaLeagueFinal #arsenal #chelsea

@btsport says my account needs to activate then does **** all to activate. I’m up at 1:30am to watch ufc - sort this shit out otherwise I want a free year. I watch this once a month and twice this year it’s ****** up. Horseshit service. Your phone support is off too.

@chris_sutton73 this went well 🐸🐸🐸. @btsport this is why you will never be as big as @SkySports as you employe second rate pundits that do not do their research. #Embarrasing. Oh and yeah I made the 500 mile trip and loved it 🤯🤭🐸

@scottnicholls78 @btsport All down to your shirts Scott

@BTCare Yes by 3 days, I had never been told how to get it! I sent a complaint email a week ago and no reply, as I new customer I’m not too happy 😣

@BTCare I signed up as I new customer, waited for my £75 voucher, when I went to complain it gave me a link (which I had never been told of) to find my voucher 3 days out of date 😣😣😣

@BTCare I sent a help email through your online system a week ago, it replied to say I would get a response within 24 hrs, still nothing 😣😣😣

@BTCare 24 hours later and no one has called. No one is doing anything. My husband is beyond upset by this unacceptable service. We just want to return something we are unable to use and so far this morning three departments and been cut off! You are a telecommunications company

@BTCare Kevin, this is a new mobile home order and new faster broadband. We have now cancelled the mobile and will do the same with the broadband ASAP. No one would take ownership and no one could help! Now we have no idea where to send the mobile back to! Very disappointed! Loyalty= 0

@BTCare No I was just making a point that there are often limiting factors wherevyoubrouter can be sited. IE where your master socket is. My signal is poor in some parts of the house, 1 is 20’ from router on same level clear route. It’s a lottery.

@BTCare what’s the best way to contact you around poor connection in my house on the Wi-fi? Sometimes it’s unusable.

@BTCare For clarity: loaning me a refurbished home hub (charge me if I don't return it, by all means) to allow you to take the logs you want would have resolved this straight away. I'm only saying that to - hopefully - help you improve your service in the future.

@BTCare Me too, but it is what it is. The quality of the technical service has always been great, and I certainly would have stayed if it had not been for this recent VDSL issue which support won't look at. If your processes change then maybe I'll be back in the future.

@BTCare loyalty team just got a reality check. I'm sorry for the lady, but if your technical support refuse to support customers, and you ask me why I'm leaving, then you're going to get my honest response.

@BTCare However, I feel we have come to an impasse. BT will not look into the issue because I am not using a home hub, yet I am not willing to sign an additional contract simply for you to collect logs. Thank you for your time.

@BTCare No network issues have been identified simply because you "cannot test" without the home hub. That's not what that point says at all; it says you are not responsible for the equipment. I can provide logs proving the line issue and you can see the degredation of the line profile.

@BTCare FYI: I am not asking for support on my router. My router has been working fine for years. I am asking for support on your service.

@BTCare Can you point me to the specific section? I can see a definition of equipment, and some clauses that refer to you not supporting customer-provided equipment, but none that mandate the use of said equipment for the service to be supported. Thanks Dee.

@BTCare @Plusnet Asking me to re-contract simply to diagnose an issue which appears - at this juncture - to be within your network is not an especially customer-first attitude. I know the VDSL dropping could be a number of things, but it is highly likely those things originate outside of my kit.

@BTCare @Plusnet Yes, it was broken so I threw it away. I appreciate trying to get logs, but the VDSL is being dropped many times a day. This will be logged at your side too.

@BTCare Yes, they suggested that I phone your sales line and subscribe to a new contract where - and I quote - I "may even get one free, depending on my new contract". This is a support issue, not a sales opportunity.

@BTCare If you guys require a home hub to diagnose issues then I am not sure where we go. I am not extending my (already expensive) BT contract simply for you to be able to diagnose the service I already pay for.

@BTCare I already have a chat going. So far as I can see your entire support structure revolves around having a home hub. Mine broke years ago.

Is there anyone @BTCare who can help diagnose a VDSL issue if I'm not running a home hub? Absolutely painful. Home hub not mandated for service, and I don't have one!

@BTCare On the phone constantly running tests constantly- it’s an engineer we need not a link we can’t access without internet - shocking service

@BTCare It is simple - we pay for a service you deliver. It’s been going on since Tuesday. I think we’ve been patient so far

@BTCare It’s rubbish same circular conversation still no internet. We need engineer out today- always been a customer but this is making me look elsewhere

@bt_uk Sure you are...phone lines down, no one available until the 16th. A usually lousy rural service, getting even worse during a crisis. God knows how anyone can work from from home using these cowboys.

@PaulPatrickYou @bt_uk I am also having this same problem!

@MellyChaps @btsport @SportsJOE_UK @PremierSportsTV 2/2 Despite being listed as sole director on Companies House. He claimed it was an admin error. He’s still listed. Judge told me to re-serve the paperwork to the listed address which I know was empty, so funnily enough no result. It sucks and should be illegal.

@bt_uk Contacted you re a possible fault on my line. Self isolating and disabled so need help asap. I appreciate you're busy.

@bt_uk Hi there. I have done these and am still slightly disappointed with the slow WiFi

@TheSun Lets hope @SkySport follow suite. Nice to support it's customers @btsport

I cant help but feel like if Almeida didnt connect with that knee against Picket, we'd still be talking about that fight for years to come... tasty first round...🤔 #UFC189 #btsport #MMATwitter

@bt_uk terrible infinity 2 speeds all day. Barely got above 6mb download. Usually 80. I appreciate there are a lot more online. But this is not acceptable. Done all checks before you start posting links.

@bt_uk can someone at BT please help. My WiFi hub has the blue light on yet is not connecting at all. It doesn’t even come up on my wireless network list.

@JeremyClarkson @PremierSportsTV @FreeSports_TV @MrJamesMay @btsport @RichardHammond @TeamGBicehockey @DomLittlewood @KathrynTappen @Kathbum @StewartFrancis1 @mrdanwalker @BBCNaga @stephbreakfast hoping U might please help share or inspire others 4 footie, rugby etc 2 do similar