BT (British Telecom) Outage in Exmouth, Devon, England

Hi @bt_uk a bit of a problem we have chucked away the return sticker that was attached to our new fibre hub to send the old bit box back is is possible you can send another one so we can get it back to you. Cheers.

@bt_uk the internet's down and won't be repaired until Wednesday at the latest.. does that mean we'll have to go old school and talk to each other. Kids won't be happy... No Fortnite no youtube no Google assistant no Netflix no WiFi lighting. Forced tech detox. Might read a book

@bt_uk shocking I can’t wait to leave poor customer service GREEDY don’t care because your in contract

@rem @virginmedia happy with @bt_uk broadban good router with 3 mesh discs, we have had FTP for many years and get about 30 Mbps upload with 150 download. mobile fall back if line fail. expensive but do get BT mobile deal as well. good support.

@CllrEmmaMorse @virginmedia @bt_uk @SkyUK @VodafoneUK @BenPBradshaw Amazing how we are living in this “Digital Age” and yet there are these “Connectivity Black Spots” within the city 🙄 Amazing and disappointing the private companies don’t want to help/get more customers 😕 @BenPBradshaw works so hard for Exeter, lobbying away on everything!😊👍

@CarrieFryer @bt_uk @WeAreOpenreach 🤬😡Sadly they are all as bad as each other.

@bt_uk the WiFi signal keeps dropping and then disappearing . Please help.

So, after following instructions from @BTCare , my online account access breaks. Three contacts later, inc a delayed callback, I’m told there’s an issue affecting “many customers”, but no answer as to why they couldn’t have said that this morning.

@btbusinesscare You decided to close that account but in doing so have shut my broadband down. You have arranged for an engineer to come round but he couldn't make the BB work, he seemed poorly briefed by you. He ended up trying to phone your call centre and was unable to communicate the issue

@BTCare You would think #btcare would contact there customer by email but you have not contact me anyway at all #btcloud

@BTCare ring customer services, get a “better deal with sports etc” ring sky, get offered (and accept) much better deal. BT ring me, I explain what’s happened. BT then say they can do better priced deal. If so, then why not offer it to me first?? Very poor

@BBCiPlayer Fab. Looks like that list is just Blueray players. Thanks for your help. @btcare FYI it looks like the message appeared on Youview boxes in error.

@OMCC100 @Lothbrok_MMA @btsportufc @TheNotoriousMMA @John_Kavanagh @btsport @ufc @UFCEurope Tony pulled out twice , Max pulled out, and the rest are cans and can't hang with the the top 3 of the division.

If @bt_uk could sort their internet out it would be really fantastic. Constantly being told I don’t have internet when I’ve got full signal and blue lights on my fibre optic dock

@bt_uk have had issues with internet now for a week. Tried to call several times, after being on hold for 30+mins I get hung up on! And I received my bill today, the absolute cheek. I'm a nurse so hardly the stress I need on my days off now tbh. Please contact me asap.

@bt_uk i took the advice of the BT person on the phone, and specifically waited 5 weeks until the right date to terminate so there would be no early termination charges.

@ryan_nyglfc @worst36hours @LachlanGiffin @btsportufc @TheNotoriousMMA @John_Kavanagh @btsport @ufc @UFCEurope He's never defended in his life ya numpty

@bt_uk @alanmbriggs i second this. terrible customer service. totally on our own.

@bt_uk you're impossible to get hold of. no customer support.

@bt_uk Hi Kelly, thank you for your reply just checked and it says there are no local service issues. I have done another speed test and it confirms my upload is 18Mb and my download is 9.4Mb. This is not the speed I am paying for, unfortunately.

@worst36hours @ryan_nyglfc @LachlanGiffin @btsportufc @TheNotoriousMMA @John_Kavanagh @btsport @ufc @UFCEurope cole sprouse sucks

@worst36hours @LachlanGiffin @btsportufc @TheNotoriousMMA @John_Kavanagh @btsport @ufc @UFCEurope First man to hold belts in 2 different weight classes at once sucks okay then 👍