BT (British Telecom) Outage in Exmouth, Devon, England

Hi @bt_uk a bit of a problem we have chucked away the return sticker that was attached to our new fibre hub to send the old bit box back is is possible you can send another one so we can get it back to you. Cheers.

@bt_uk the internet's down and won't be repaired until Wednesday at the latest.. does that mean we'll have to go old school and talk to each other. Kids won't be happy... No Fortnite no youtube no Google assistant no Netflix no WiFi lighting. Forced tech detox. Might read a book

@bt_uk shocking I can’t wait to leave poor customer service GREEDY don’t care because your in contract

@rem @virginmedia happy with @bt_uk broadban good router with 3 mesh discs, we have had FTP for many years and get about 30 Mbps upload with 150 download. mobile fall back if line fail. expensive but do get BT mobile deal as well. good support.

@CllrEmmaMorse @virginmedia @bt_uk @SkyUK @VodafoneUK @BenPBradshaw Amazing how we are living in this “Digital Age” and yet there are these “Connectivity Black Spots” within the city 🙄 Amazing and disappointing the private companies don’t want to help/get more customers 😕 @BenPBradshaw works so hard for Exeter, lobbying away on everything!😊👍

@CarrieFryer @bt_uk @WeAreOpenreach 🤬😡Sadly they are all as bad as each other.

@bt_uk the WiFi signal keeps dropping and then disappearing . Please help.

So, after following instructions from @BTCare , my online account access breaks. Three contacts later, inc a delayed callback, I’m told there’s an issue affecting “many customers”, but no answer as to why they couldn’t have said that this morning.

@btbusinesscare You decided to close that account but in doing so have shut my broadband down. You have arranged for an engineer to come round but he couldn't make the BB work, he seemed poorly briefed by you. He ended up trying to phone your call centre and was unable to communicate the issue

@BTCare You would think #btcare would contact there customer by email but you have not contact me anyway at all #btcloud

@BTCare ring customer services, get a “better deal with sports etc” ring sky, get offered (and accept) much better deal. BT ring me, I explain what’s happened. BT then say they can do better priced deal. If so, then why not offer it to me first?? Very poor

@BBCiPlayer Fab. Looks like that list is just Blueray players. Thanks for your help. @btcare FYI it looks like the message appeared on Youview boxes in error.

@kennybrown131 @scottlay @NFL @xfl2020 @AdamProbolsky @btsport @VinceMcMahon @XFLGuardians @XFLWildcats The week two QB product was really concerning. I’m sure they’ll feel out the system. LA was a head scratcher given the trouble the Chargers have had with the market. I suppose a good team and affordable games could help attendance. Not sure anything can be done with TV

@bt_uk can just do one had enough as the internet drops yet again that’s three times in a short period!disgraceful service. Would not recommend! Apparently the service was repaired this weekend from previous fault!

@UK_XFL @btsport ******* @btsport is pissing me off

Thanks @bt_uk who needs to have consistent internet anyway you know at least that part of my stream lasted 5-6 hours before it dropped twice AGAIN time after time!!! Your CEO teams great but your recent service has been appalling. Get your act together!

@bt_uk Your customer service is an absolute joke. My parents have had issues with their phone line since before xmas and when you finally sent an engineer on Friday he mixed up the lines so now they have swapped numbers with my uncle and cannot use the internet.

@gerry_vicars @MarcusRashford @btsport @Tyson_Fury Lol AJ not tweeted yet me thinks he has shit his pants lol

@bt_uk Still not working engineerdidnt have a clue broke new router so now need a new one. Why send an incompetent person to do a technical job

@BTCare We received a new hub (hub 4- we used to have a hub 5 but it got fried in the storm) we’ve got all the cables fixed but our Wi-fi is slower than ever... I’ve had to walk out to the end of our road to get signal to use 4g to send this... #FarmLife

@BOogGatti @LFC_Ireland78 @am15h @GAZZZ73 @BTSportBoxing @btsport 😂😅😅😅 oh how stupid you sound

Hey @btsport your not going to succeed showing NHL games when you just cut the live transmission because the time overran #crap