BT (British Telecom) outages and service status in Newcastle, Northern Ireland

Problems in the last 24 hours in Newcastle, Northern Ireland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newcastle, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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BT (British Telecom) Issues Reports Near Newcastle, Northern Ireland

Latest outage, problems and issue reports in Newcastle and nearby locations:

• 
  Fireboy'sMum💙 (@fireboysmum) reported 39 minutes ago from Downpatrick, Northern Ireland

  @bt_uk internet down Downpatrick

• 
  Rick (@StokieNI) reported 55 minutes ago from Newcastle, Northern Ireland

  Wtf is @bt_uk cold call knocking on my door to ask how my internet is instead of just texting me a feedback link? They literally text me today as well about my digital phone service being activated, was eating my bloody fish and chips as well. Bastards.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  PT (@philltea) reported 1 minute ago

  Dad's just retired from @bt_uk due to ill health 38 years service. Not a single thank you, good luck or all the best Nothing at all Zero communication regarding help or advice getting his pension sorted and organised Just a random DPD driver turned up for his laptop Shambles

• 
  jpb0332 (@jb0332) reported 7 minutes ago

  BT / Open Reach Worst service ever! Internet service 3rd world Service appalling!! Make appointments to upgrade to full fibre & cancel without any reason or notification! No service at all!! Is there an alternative?? @bt_uk @WeAreOpenreach

• 
  Karen Badcock 🕷🇦🇫🇺🇦 (@karenbadcock) reported 7 minutes ago

  @bt_uk is it possible to speak with someone about serious internet issues in surrounding areas since major roadworks began? I also have a router to return - how is best? Thanks.

• 
  Graeme Davis (@GraemeDavis) reported 8 minutes ago

  @bt_uk Thanks for responding. The situation is crazy. I just want to cancel and not rebook an engineer visit. It should be simple. But instead spend an age on the phone and escalate? It’s disproportionate for a simple task.

• 
  MattHopkins1620 (@MattHopkins1620) reported 10 minutes ago

  @bt_uk are committed to excellent customer service, they say so when you ring them. Then they say they're very busy and they promise to speak to you within 20 minutes or you could ring back. Hint, excellent customer service starts with answering the bloody phone.

• 
  Ed Walsh (@Farmerwalsh) reported 11 minutes ago

  @bt_uk Best way to see check if something is repaired check with customer @bt.com. Not close issue because engineers did not turn up Neighbour same issue all sorted with engineer visit Me re book for Monday because you forgot to connect Internet on pole replacement

• 
  pamps (@philwer29) reported 12 minutes ago

  @btbusinesscare waiting for 6months for a broadband connection utter disgrace. Saying we can’t cancel and just left in limbo while our business struggles. Worst company we’ve ever dealt with.

• 
  Graeme Davis (@GraemeDavis) reported 16 minutes ago

  @bt_uk Your comment sounds fine @bt_uk but your team in this line appear not to be authorised to cancel an appointment and not rebook it. How do I contact someone whohas the authorisation to do this?

• 
  Paul stagg (@Staggly) reported 17 minutes ago

  @Nigelh7n @bt_uk it’s affecting be so many people and they can’t fix it - we all need to push for compensation

• 
  grace hooper (@messalinahooper) reported 18 minutes ago

  @bt_uk I am so disappointed that I got rid of @VodafoneUK because their service was awful only to find yours is even worse!