EE Outage in Woodbridge, Suffolk, England

@Woodsy_96 @EE Never, ever yo-yo!

@EE What on earth is the world coming to? My husband upgraded his📱 as it was out of contract only to find the 📱 he got didn't even have a charger. His old 📱 was a Huawei so he couldn't even charge his. Pretty poor excuse of saving the environment. How do you charge it then?

@EE morning. I get BT Sport through you - app and big screen - if I cancel does it run through to when the next payment was due or is it 'cut off' immediately - thanks in advance

@EE Ahhh. It wasn't very clear to me - is that a rolling contract - i.e. cancel anytime

@EE any chance you could actual answer the phones instead of hanging up on me, or actually allow the online service to answer my billing query?? I only moved to EE 1 day ago and I’m having the worst experience, I want to make a complaint about the service already.

@EE actually have **** reception

@EE why is there still no signal in Woodbridge? It’s been a week now! 😫

So glad to be leaving @EE shocking service. Customers are badly looked after

@EE Hi EE - you’ve locked me out of my online account after a password reset! Please help!!!

Hello @EE how do i contact the complaints team. I have been dealing with someone regarding my bill as yourselfs are claiming it wasnt paid and it was and he is refusing to escalate my complaint to the highest level

@EE hi I’ve ordered a new phone with you guys but haven’t received a text about dispatch but have received a new text about my plan being updated plz help

@EE Were there, it's now finally letting us both log in! I guess it must've been needing to re-register causing the issue. ironically the mobile usability of the EE site isn't great, perhaps needs some attention (some feedback for your devs.) Thanks for your help! 😊

@EE can you help with a PAC code not being accepted please ? Been on hold for a while . Moving number from O2 to EE thanks

@EE Thank you, I understand I won’t be paying for two at the same time however I don’t want to pay two charges in the same month which I’m worried could happen and I don’t see from the video how it won’t. Thank you for your help anyway.

@EE i am currently abroad in the USA and my roaming isnt working. Showing no service. I have tried to toggle the setting on but it says it cant be done. I cant call EE as I have no service. Can you help?

i’ve been on webchat with @EE for an HOUR, asked my question at least 7 times and still don’t have a relevant answer…what’s the point in trying to upgrade with them lemme go to another network or just go back to pigeon mail

@EE Hi, I would like to cancel my broadband contract. Is there a way to do this online? Thanks

@EE Wi-Fi is with EE too and I’d say we’ve been having Wi-Fi issues for two weeks or so now and now my phone signal is away too. I had pretty much no connection yesterday

@EE fantastic customer service il go to @VodafoneUK instead at least they answer phones and messages.

@VodafoneUK your chat assistance last night were professional and helpful, Lewis this morning the exact opposite, lovely that you go back on your word within 24hours to a 25+ years customer, @EE you are about to get a new customer

@EE an absolute trying to get someone on a phone to discuss my bill. Looks like it’s time to find a provider who actually provide customer service.

@EE is there a network issue in the DH2 area. Very sporadic signal since 3pm yesterday. My wife’s phone is the same and my brother who lives near by is having issues too!!