EE Outage Report in Wellington, Telford and Wrekin, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Wellington, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Wellington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 18: Problems at EE
EE is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (40%)
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Phone (34%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Wellington, Telford and Wrekin, England
The most recent EE outage reports came from the following cities: Shrewsbury, Church Stretton and Telford.
City | Problem Type | Report Time |
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Internet | ||
Total Blackout | ||
Phone | ||
Internet | ||
Phone | ||
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Wellington, England
Latest outage, problems and issue reports in Wellington and nearby locations:
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Carl Jones (@Jones123Carl) reported from Shrewsbury, England
@EE It's already been sorted by a great rep called Shannon online! Shame it came around after getting a text saying your order is on track after catching the phone support lying on several occasions. Proved with stats from Samsung
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Carl Jones (@Jones123Carl) reported from Shrewsbury, England
@MouFl0w @EE It's a ridiculous service they're blaming on Samsung, yet others don't have the same issues!
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Becky xray (@becksgwynne) reported from Shrewsbury, England
@EE Saying 'sorry we couldn't find that page' When I try and login from the web page, or when the app takes me to the web page
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NIGEL M (@YorkKnightsFan) reported from Shrewsbury, England
@EE No thank you , I’m done with @EE soon as I can leave I will be , I’ve been a customer since the Orange Days And well over 10 yrs but will not be patronised or insulted like I have been by some of your staff in Darlington
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Ruth (@ruthpalk) reported from St. Georges and Priorslee, England
@EE upgrade through Carphone warehouse but it seems I have a new contract, can I just cancel my old contact and keep my old number, as I do not want to be paying for two numbers
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Jake Jones (@JakeJones_94) reported from Shrewsbury, England
Just ruined the geordies customer service assistant day at @EE by mentioning Rafa ... think I’ve made it even worse by letting him know Avram Grant is heavily linked with the job 🥴 phones defo getting cut off tonight #NUFC
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Carl Jones (@Jones123Carl) reported from Shrewsbury, England
@EE Think it's best we leave this, as we're just going round in circles with the same shit answers for the last few days but no actual help to many customers, yet the delays get longer
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Geoff Rodgers (@ge0_ff) reported from Shrewsbury, England
@EE never mind 5G. I’ve had no signal other than WiFi all day in Shrewsbury
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Hannah Warren (@HannahW333) reported from Much Wenlock, England
Gotta love a 100 day early phone upgrade especially when your handset was adament you didn't have service but not only did I get a shiny (it actually does shine) new phone but I also got a little WiFi device for my extra data which works at the heritage site I work at! Thanks @ee
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Carl Jones (@Jones123Carl) reported from Shrewsbury, England
@BenNeenan @EE They've tried to help me on here! Well, when I say tried just tell me there sorry it's delayed and to keep checking my tracking link! Even got told that the tracking link would give me as much info as ee could over the phone, yet it can't tell me it's 14 days like they can!
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Carl Jones (@Jones123Carl) reported from Shrewsbury, England
@EE Just rung up and advised it's within the 14 days still but if I order now on the phone I can have one tomorrow... to then be told they do that with the stock they have and I'll have to wait! Shambolic service
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Chris Shepherd CIHCM (@MscChris) reported from Admaston, England
Have been chatting to @EE this week due to 29% call drop rate and have come across a new phrase - ‘cell breathing’. I think that’s technical bs for terrible signal. At least they said they’ll be improving the masts in September 2020!! #whatdoipayfor #ThursdayThoughts
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Shaun Jenks 📸📱 (@Shaunjenks) reported from Shrewsbury, England
So 5G officially went live in the UK today on the @EE network in 5 major cities, @VodafoneUK will follow suit in a few weeks. 5G compatible smartphones are still pretty thin on the ground, and with no iPhone expected until 2nd half of 2020 this is going to be a slow burner #5G
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Shaun Jenks 📸 📱 (@Shaunjenks) reported from Shrewsbury, England
@BenObi2000 @VodafoneUK @EE I also believe I may be wrong but the EE does not support UMTS on the esim but Vodafone does. Shouldn’t be an issue really as 4G LTE is pretty much everywhere now.
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john bayliss (@WhallopAOTS) reported from Shrewsbury, England
@EE NO SHIT OFF Football IS for being there; not this bollocks #nowfuckingdoOne
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Becky xray (@becksgwynne) reported from Shrewsbury, England
@EE Also, trying to register for unlimited NHS data and it keep taking me to the sorry there was a problem page when it times out
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Jordan Taylor 🎗️ (@JTaylor69) reported from Madeley, England
@EE Hi Mark. In the last few months, signal has been on and off like a yoyo, with total downtime last week which made working from home difficult. @virginmedia also died too, so wasn't a great day 😅 Other half uses Voxi and had no issues with connectivity.
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Chris Shepherd CIHCM (@MscChris) reported from Admaston, England
@EE Signal in TF5 area is poor and getting worse. So many no signal spots when I’m walking the dog. Sort 4g across the whole country before playing with 5g please.
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Karl Jukes (@kjukes1989) reported from Madeley, England
I sincerely hope @EE have fixed their issues. No service at all yesterday which is unacceptable. Paying a ridiculous amount each month for data I barely use right now, until needed yesterday with @virginmedia ongoing issues and you failed to step up. Sort it out please! 😤
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Chris Shepherd CIHCM (@MscChris) reported from Admaston, England
@EE Oh yes. Restart phone. Turn airplane mode on and off. Turn off auto network selection and turn back on etc. I live in Telford, not the middle of bloomin Cumbria!
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Frederick (@TheMachineF) reported
@EE Profits of £2b last year, up 10% from the year before. Customers get 14% increase, don’t even bother to offer more the 3% to their workers. Some poor social media manager is going to have to reply and defend both of these, whilst not getting a pay rise
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Matt Black (@DJ_Matt_Black) reported
@EE I have just recieved emails to tell me my phone and broadband are going up by 4.10 and 8.66 respectively. How can you possibly justify such extortionate rises, if it wasnt for the fact i have only just renewed my phone and started a broadband i would be looking to cancel
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Muntazir e Mahdi (@TigerZindaHay) reported
From March 2023, @EE is increasing mobile price plan by GBP 9.03 per month in line of inflation @Ofcom . Our rent will also increase by 7% from March 2023 and British government’s support with electric / gas bills will end in March 2023 as well. 1/
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Kenguin (@Kenguin34) reported
******* @EE near £9 increase in my already extortionate bill....glad I get F&F discount or it'd be over £100....absolute ridiculous thing to do during the current financial climate!! Everyone is struggling and Britain's so called No.1 network does this....#ToryBrokenBritain
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AJ ❤️💋 (@AndreaR43151168) reported
@EE hi, we’ve been in Italy for about a week with no issues but yesterday both mine and my husbands phone have no service? Can you please tell me how to fix this
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Jamie Leonard (@jamie__leonard) reported
Once again @EE you have an app and online login that are unable to allow me to manage data, my account and so on. This isn't an isolated occurrence, it's becoming more and more regular. A poor customer experience due to shabby back end management.
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Cerys (@Cerys76) reported
@EE any news on when the network will be working properly please! It’s been nearly a week now with no signal
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Papa (@BritonaDucati) reported
@AndreaR43151168 @EE I’m using iPhone 12 and it’s not working in Lombardia
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Renaud Fantom-Claire (@RenaudClaire) reported
So not only is @EE providing the worst service possible in Cheadle Hulme/Bramhall due to defective/broken masts but they are now increasing their tariff by 14.39%. Why is there a 3.9% addition to the CPI rate if no investment is made in the service?
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daiz 🌱 (@oopsiedaize) reported
@EE I went in store to get airpods and was told two different things by two different stores. one said I can get them in store if they have stock and one said they never stock airpods in store. which one is true?