EE Outage in Quainton, Buckinghamshire, England

@EE when will the signal in a Buckinghamshire improve? For the last week the signal is so poor there is no 4G???

@hindleyoung @EE @MarcAllera As somebody who used to work for them, that makes me really sad. Unfortunately we got bought by BT, who promised not to screw us up, and then, erm, did. That’s why I left. Marc is a good guy though, so I hope he will fix things for you.

No service on @EE at the moment. Reported it to see if there’s a wider issue and apparently they will get back to me “within 48 hours”. Not the most helpful…

@EE Good morning guys this is broadband question why when i go to BBC IPlayer I get error message saying broadband use exceeds allowed issue !

@EE your reception on 4g is pretty poor the last few days. Any coincidence it's been since I went into sim only?

It seems so expensive to have #5G on @EE I am not sure if pay the cost & not upgraded. Come Jan21 we shldnt have to include EU automatically within the contracts. Bring the cost down. Beside #MiltonKeynes doesn't have 5G. #LoveMK

@EE help trying so hard to upgrade stuck on confirm your order page again!!!!

@EE I have query with my bill I've tried calling Ur customer service as I was told too

Unhappy with the poor service from @EE. Phone battery won't last, and I can upgrade, but they want to almost DOUBLE my monthly cost! They claim the new handset is more expensive than before. So I checked. £60 difference, or £2.50 a month! Losing a loyal customer here 😔

Unhappy with the poor service from @EE . Phone battery won't last, and I can upgrade, but they want to almost DOUBLE my monthly cost! They claim the new handset is so more expensive than before. So I checked. £60 difference, or £2.50 a month! Losing a loyal customer here. :(

@EE I spent an hour and a half trying to get the hub to function - should have been in bed for an early morning Teams call. I was more annoyed that there was no technical support - everywhere was saying use the EE community but as you saw that wasn’t available either.

@EE awful 4g all day in London ! Nothing loading at all, disgusting the price you charge for such shocking service !!!

I’m actually sick of having to use my work phone (Vodafone) to call my pals because your phone network is that bad on my personal. Sort it out 😤 @EE

@chefandiwalker @EE 1 basic rule. Ask for disconnections. They have more power than telesales as its their job to keep you as a customer. Same in any contractual commitment with any supplier. It works. Trust me.

@NoServiceHereUK hardly any signal (not even 3G) in MK shopping centre. @EE

@NoServiceHereUK No signal from @EE inside Jury Inn hotel

@EE One of your team leaders applied a credit to my account to apologise. Just wanted to make my many followers aware of the latest in my long list of poor customer service experiences

An @ee customer service rep called me a ****** today. That's a first.

@EE Hi. I am able to track my order no problem. However quidco doesn't recognise my order as complete which means I won't get paid the advertised cashback (I will have to appeal and may be unsuccessful). The link on quidco does indeed take me to your own official website.

It's not my handset, it's their lousy coverage. I even showed them @rootmetrics maps showing how bad it is round here. "Sorry we can't rely on that data"... So it's goodbye @EE and hello @VodafoneUK

@EE Thanks Jason. Been trying to log a complaint with them with no success. I will try your link.

@EE My internet is broken and I’ve got no phone signal at all and you can’t get anyone out to fix it for over a week. What is going on?!

@EE please help, you sent me an offer for my wifi for 2 days unlimited data for £2. When I tried to text back to the message it’s not activated. Please assist

@EE Hi. No problem am I able to phone on his behalf ? I’m unable to be with him currently ..

@EE any reason why WiFi is down in Sa154sh?

@EE Hello, I ordered my upgrade online on Thursday and have heard nothing about delivery? Any help would be appreciated. Chloe.

@EE It has been looked into and all the time, same response. Nothing we can do just block the numbers. That’s it. I’m utterly disgusted at the lack of support we customers get. Option that was offered is for me to change my number and I have explained why that’s not possible.

@EE hi, ive currently got a 4g payg sim, ive noticed your sim only 5g plan of 120gb for £20 is available, ive read the small print and it seems you can use this with a 4g device using your 4g service? Is this correct? Thanks

@EE I had to call again. But issue now resolved ish. Ty

@EE Hi! Can you give an update on the outage on the Isle of Wight? Several people with no signal or 4G