Is HSBC down in Washington, Sunderland, England?
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The latest reports from users having issues in Washington come from postal codes NE37.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Washington, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Login (27%)
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Website (8%)
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Transactions (4%)
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Withdrawals (2%)
Live Outage Map Near Washington, Sunderland, England
The most recent HSBC outage reports came from the following cities: Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Washington |
Mobile App | |
| Newcastle upon Tyne |
Login | |
| Chester-le-Street |
Mobile App | |
| Newcastle upon Tyne |
Mobile App | |
| North Shields |
Mobile App | |
| Newcastle upon Tyne |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Washington, England
Latest outage, problems and issue reports in Washington and nearby locations:
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Matthew Sammons
(@matthewsammons1) reported
from
Durham, England
@HSBC_UK customer service! Horrific! Came in two weeks ago and received a first class service! Today 1 hour later asking for same request I am still waiting!!!!!
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Dave Rees
(@johndavidrees) reported
from
Shincliffe, England
@HSBC_UK Thanks for that, turns out it was my mobile and I got through no problem
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EMMA🐈⬛STOTHARD
(@emstoth) reported
from
Durham, England
@HSBC_UK I am having the most frustrating and difficult experience dealing trying to speak to someone and resolve an issue. Chat can’t do it, and your phone lines either cut me out after being on hold for ages or the agent isn’t of help.
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𝐒 𝐚 𝐦
(@Sam_Barnwell) reported
from
Newcastle upon Tyne, England
@HSBC_UK How do I make an enquiry about a payment deposit that has been attempted into my old closed account? Tried calling the UK number for non-HSBC customers but it isn’t recognising my old account number? Presumably because it’s a closed account. Please help 🤞
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James
(@BaghdadCocaCola) reported
from
Sunderland Bridge, England
@HSBC_UK hi, might be a stupid question I know but is the ‘Personal Customer Number’ the same as the Telephone Security Number?
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Natalie
(@Natalie_Emma92) reported
from
Wallsend, England
@HSBC_UK I've reset my details for online banking, rang up to complete the process. It's now saying 'your activation code 1 has expired' can you help please?
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Paul G
(@NorthTynesidePT) reported
from
Whitley Bay, England
@HSBC_UK hello. I know you don’t allow debit card purchases of cryptocurrencies. What’s your policy on bank transfers to a crypto exchange? Is it the same deal – ie you don’t support it?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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all the different spidermans
(@whyvanthedaft) reported
@HSBC_UK This is just a complaint about your terrible on-hold music snippet (it's not even long enough to be called a clip). It's driving me psychotic.
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tamzin outhwaite
(@mouthwaite) reported
I have to say , as credit where it’s due, @HSBC_UK were unbelievably helpful this morning. I had issues with the app and my account & a lovely lady called Catherine talked me through. All sorted within a 30 minute window. Thank you .#talkaboutgoodcustomerserviceaswellasbad
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Jessica
(@Jessica47680949) reported
@HSBC_UK been locked out from online banking and mobile banking for many error attempts, I'm trying to reset as you suggest but can't go through with it. There is any number for me to call for help me with it?
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Yvonne 💙
(@ycdillon) reported
@mouthwaite @HSBC_UK I had an issue with the app when I changed my phone and the staff at my local @HSBC_UK were fab too.
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Richard Wiggs
(@RichardWiggs4) reported
@HSBC_UK my niece is in Mexico and has lost her bank card. Your customer support very unhelpful
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Gav
(@Antihippy) reported
@GavGoulder @Broadbentius @HSBC_UK I have a monzo account. Their local banking is fine (their app is very good) but be aware that they don't offer a business service. If you're taking foreign payments it can be a pita. I use my nationwide acct for the most part b/c of that.
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Tom Broadbent
(@Broadbentius) reported
Loyal customer of @HSBC_UK for 25 years. Ends today. Have been given the most awful run around by my bank, extremely disappointed and frustrated. It’s given me a headache tbh
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Student Support System
(@StudentSSSUK04) reported
@HSBC_UK I Jayati Bhadra, would like to express my difficulty due to my HSBC Account which was been temporarily freeze on 29th May 2021, since then I have been following up with the review team and the customer care numerous times and visited the Borehamwood Branch
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A Welsh Gremlin. 💙
(@gremlin100) reported
@HSBC_UK what an absolute disgrace you are, trying to set up a current account for someone to access an account, and #hsbc #oswestry refuse to open one, sending us to telephone app, only to be told, the branch need to do it! Awful service, complaint compensation coming your way.
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Lest we forget
(@TrevorSTFC) reported
@HSBC_UK Morning... Any reports of your mobile business app not working on Android?