Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (61%)
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Website (17%)
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Login (15%)
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Transactions (4%)
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Transfer (2%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: Ealing and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Login | |
| Dorking |
Login | |
| London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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HOBS62
(@hobs62) reported
from
Burnham, England
I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Christine Thomas
(@Cjaythomas) reported
@HSBCUKBusiness @HSBC_UK @HSBC Terrible customer service! Promises promises got told I would have a call back within 24 hours that was 8 days ago! I called again yesterday and still nothing!
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Sahiti
(@Sa_hi_ti_) reported
@HSBC_UK Hi-Am Sahiti Chintapalli- HSBC UK customer for 2 years. Account#- 34161009. Am expecting UK tax refund and incidentally today the bank has decided to close the account without even contacting me since it has not been used for long. Request you to revive my account
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Kim Iskyan
(@kimsiskyan) reported
@HSBC_UK you (Global Liquidity and Cash Management) have held up my paycheck (it's been going to the same account for months) for 3+ weeks for "compliance" and all I get is milquetoast reassurances. I need someone who can actually help. Who is the head of these incompetents?
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craig reynolds
(@reynlord) reported
@HSBC_UK my card isn’t working and I can’t get through to anyone. help
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Tim
(@sheltont101) reported
@HSBC_UK I'm trying to book an appointment to open a two new Junior ISA's for my children - I'm a new customer - not getting anywhere on your online service or on the phone. Pls help
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MrGandFriends
(@MrGandFriends) reported
@HSBC_UK @firstdirecthelp please update your apps to support iOS 15 public betas, you’re the only bank not to do so - and consequently not account access now due to limitations 😔
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Dain
(@DYangwu) reported
My account has been frozen for nearly a year. I can't get my money at all. I don't know any reason. I went to the bank seven times, which didn't help. Calling the bank also perfunctorized me. How can HSBC UK solve this problem?#UK #HSBC #Help @HSBC_UK @HSBC @HSBCUKBusiness
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PELVIC ANGEL 💙
(@PelvicAngel) reported
@HSBC_UK #FEDUP Credit card was ordered over a month ago & still hasn't delivered. Bank sent another & still nothing 2 weeks later. Can't give me a track number, as a premier acct holder the service is terrible. Spending hours trying to find sense in why the bank fails to deliver
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Josh Crowson
(@josh_crowson) reported
@HSBC_UK Hello. Been waiting for over a week for a postal activation code…so obviously haven’t had access to my online banking for 7 days. There must be an easier way these days to access my account rather than waiting for a letter to arrive? Thanks.
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Shaun Hardman
(@GamingTillDead) reported
@HSBC_UK There is no Chat option showing. If I force it the the desktop site I can see Chat at the bottom but when I press it I get GSA Error - System Error