HSBC

Is HSBC down in Walton-on-Thames, Surrey, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Walton-on-Thames, Surrey, England 12/21/2025 13:15

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (21%)

    Website (21%)

  3. Login (15%)

    Login (15%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent HSBC outage reports came from the following cities: London and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Mobile App
United KingdomWandsworth Mobile App
United KingdomLondon Website
United KingdomLondon Login
United KingdomLondon Withdrawals
United KingdomLondon Mobile App

Community Discussion

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HSBC Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Hillingdon, England

    @HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • sapna_ghai Sapna Ghai (@sapna_ghai) reported from Brentford, England

    @HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?

  • vmahadevan1 MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • AmandaDD123 Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England

    @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

  • hobs62 HOBS62 (@hobs62) reported from Burnham, England

    I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • hines_stephen Stephen Hines (@hines_stephen) reported from London, England

    @HSBC_UK @PostOffice Can either of you help?

  • firstclubworld Darren (@firstclubworld) reported from Kensington, England

    @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • ShethranS Sam Shethran (@ShethranS) reported from Merton, England

    HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

  • adamsn Nj (@adamsn) reported from Chertsey, England

    @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Brentford, England

    @HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Brentford, England

    @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

  • MattCartmell Matt Cartmell (@MattCartmell) reported from Paddington, England

    Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • Chris_1987 Chrissy H 🏳️‍🌈 (@Chris_1987) reported from Camden Town, England

    Honestly @HSBC_UK are terrible when you’re in need of help

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • 1867ben Ben (@1867ben) reported

    @HSBC_UK @krzysztofprokop Of course you can! That’s the point of a beta - to fix the problems.

  • RegKing9 Paul King (@RegKing9) reported

    @HSBC_UK can you please explain to me how I can bank a cheque when my local branch is closed, the branch in the next town closes at 3pm and the app is only for cheques to £750? Lots of choice for a customer........ #pisspoorservice

  • robox1234 robox1234 (@robox1234) reported

    @HSBC_UK @MrASingh @gratitudeinart Why don’t you team up with some people who can answer the phone on your business banking phone line? Maybe that might be an idea? Was kept on hold for 1hr 40 mins and then the bloke was “short” with me. As a bank you are a disgrace in terms of customer service. Businesses beware!

  • Mikethebuilder2 Michael Davies (@Mikethebuilder2) reported

    95 minutes now on hold @HSBC @HSBC_UK what sort of business banking service do you call this?? Disgraceful 🤬🤬🤬🤬🤬

  • hongpengliew hong peng liew (@hongpengliew) reported

    @HSBC_UK hi there, I have applied for a student account and it has been over a week now still heard nothing nor received anything. Please may you help me?

  • Hanrealistic Han Realistic (@Hanrealistic) reported

    @HSBC_UK The Mobile app says that I cannot use it, because of multiple attempts for login with false login info.. I was easily login with my finger print. Any problems?

  • VinodhJeganath1 Vinodh Jeganathan (@VinodhJeganath1) reported

    @HSBC_UK Intially they said fraud transaction later like they say HSBC investment charged my inactive credit card, I dont have any other account. I request somebody to help as customer care are not able to give proper answer

  • dnich Dave (@dnich) reported

    @HSBC_UK Making it impossible to bank with you due to your fraud department not approving verified transactions even when they say they will, then lying about it when you call them is not a way to keep your customers

  • ignorami Soxford (@ignorami) reported

    @HSBC_UK having been on hold for nearly 2 hours (so far), your recording has told me my “call is important” to you approx 220 times. At some point I feel like she’s going break down and confess that it isn’t.

  • aliwell_north Aliwell North (@aliwell_north) reported

    @HSBC_UK @stuart_k18 HSBC what are you doing? Are you still experiencing problems? If so, why can’t you put up a statement saying what the issue is and when it will be resolved