Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (63%)
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Website (16%)
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Login (16%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login | |
| London |
Withdrawals | |
| London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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فارس
(@fars44577331) reported
@HSBC_UK I am from Saudi Arabia. I entered several forex companies and made a lot of profits, and then these companies take my profits. I want to know if I have accounts with you in the bank, so please help me. What is required of me
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Hayley
(@hayjohnsn) reported
@HSBC_UK that doesn’t help… legal advice? Why would we need legal advice it says it’s a vm2 victim of impersonation and on their for 13 months to protect him. Is this not correct?
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Aishlyne
(@MSZ_x6) reported
8 months pregnant and my bank has been blocked for 7 weeks @HSBC_UK is the WORST BANK THEY HAVE MADE ME SUFFER FOR NO REASON any lawyers available or solicitors to help me tackle a case with HSBC.
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Jessica Thomas
(@jessthomphysio) reported
@HSBC_UK locking me out of my online banking because they changed the login page, only to ring and be told I have to go to a branch with ID to verify me- said branches are only open mon- fri when I’m in work! Totally impossible to access for full time working people! Poor.
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Miranda Dawe
(@MirandaDawe) reported
Absolutely bonkers/infuriating customer service from @HSBC_UK- first they do a random dispute on a payment I was happy to make then in trying to sort it I'm now onto my third call after first being cut off mid chat; then put on hold so long I went to the main switchboard- bizarre
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Tim C
(@timralph30) reported
@HSBC_UK @HSBC @JulieMarsonMP why do you have such shocking customer service? Five times been promised/phone call back fromsenior complaints managers … five times NOTHING!!!! Liars. Incompetent, inept and a shambles of a bank!Shame on you. 🤬Also breached equalities act 2010 😡
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King Of Ink Land ®
(@king_body_art) reported
from
Birmingham, England
@jessphillips might need to fire you an email about public sector issue and my identity @HSBC_UK Currently with branch manager having procedule issues with opening my bank account
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Golden Scroll
(@GoldenScroll2) reported
Now 12 days with no access to my Account or bank card, plz, plz do not use @HSBC_UK - They do not care if you can access funds for groceries or pay your bills so as 2 avoid bad credit, u get no response from management, very very poor level of service, a vulnerable person cd die
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Bexter
(@Bexj78) reported
@HSBC_UK hello. I got a new mobile yesterday, transferred all my apps across but didn’t activate my HSBC app before I wiped my old phone. Now I can’t activate the app on my new phone as I can’t generate a secure key! Please can you help. 🤯😵💫
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Jonathan Robbins ⭐️⭐️⭐️⭐️⭐️⭐️
(@jonnypubs) reported
@HMRCcustomers Can I have some help please as you and @HSBC_UK are saying opposite things! HSBC say you stopped the cheque, but your advisor tells me that’s not possible! I just want my money!