Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (57%)
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Login (27%)
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Website (8%)
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Transactions (6%)
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Withdrawals (2%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: Coulsdon, London, Wallington and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Coulsdon |
Withdrawals | |
| London |
Mobile App | |
| Wallington |
Login | |
| London |
Mobile App | |
| London |
Login | |
| Ealing |
Login |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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HOBS62
(@hobs62) reported
from
Burnham, England
I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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The Tales of Kayles
(@kay_pl_) reported
How can @firstdirect and @HSBC_UK be run by the same people when first direct has amazing customer service and with HSBC I may as well be trying to talk to a potato. Guess I won’t be switching my Halifax cc to HSBC after all…
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Thomas Daniel Appleton
(@TDAP_Tweet) reported
Love waiting on hold for 55 minutes just for the advisor to say ‘disconnect & call back’ top customer service @HSBC_UK @HSBC 🙃🙃
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carlos ☀️🌺
(@gkrtjd99) reported
@Vicx_100 @HSBC_UK I was recommended to @AntiTrafico_DF they were able to successfully regain access back to my hacked account. They even work on banned, locked accounts. I recommend them✅
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Robert McFerret
(@BobbyMcFerret) reported
@HSBC_UK Hi, was advised by you yesterday to contact the other bank re a problem with a balance transfer (transfer from them to you). The other bank say it’s not their responsibility to resolve. Who can help me here?
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HilaryC
(@HilaryCane) reported
@HSBC_UK been hanging the phone to customer services for nearly 2hrs. Hsbc took money erroneously from my account and are not responding to my complaint Terrible service!!!!
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The McBeaver
(@themcbeaver) reported
@HSBC_UK @HSBC_UK all sorted now, had the same issue before if there are long queues it would be helpful to be able to leave a number and somebody calls back.
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Gideon Jembi
(@GideonJembi) reported
@chris44408651 @HSBC_UK @HSBC Experiencing same problem since last Friday. I've been transferred into all units in HSBC as if am a tourist. Worst of all, the last person to attend to me after collecting all my details got annoyed and push me back to switchboard where I had spent over an hour on queue. Poor CS
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Ed Marsh
(@ed11e) reported
Despite making both branches “staffless” @HSBC_UK manage to close both the Maidenhead and Windsor branches due to “temporary staff shortages”. Expected nothing less from them. Absolutely shocking service as per usual.
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Tony Shaw
(@tonyshawadi) reported
@HSBC_UK my daughters trying to sort out her trust fund. You guys are making it almost impossible! Call centre say any branch can do it, Ross on wye say no. Just turned away for 3rd or 4th time as the branch shuts in 15 minutes. @MartinSLewis any suggestions?
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Vicki Shore
(@Vicx_100) reported
@HSBC_UK shocking service. Over 30 days we’ve been locked out our swim club bank account. No code sent for new secure key, wait another 10 days. Code arrives - won’t work as old secure key not been disconnected. Now got to wait another 10 days for welcome pack.15 hrs + on phone!