Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (54%)
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Login (27%)
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Website (10%)
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Transactions (6%)
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Transfer (2%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: Wallington, London and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Wallington |
Login | |
| London |
Mobile App | |
| London |
Login | |
| Ealing |
Login | |
| Dorking |
Login | |
| London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Zoe Jacks
(@ZoeJacks) reported
@HSBC_UK @HSBC what a shockingly useless bank you are. Trying to manage my father's account, and time after time the bank ***** up. I will personally never use this bank. I wish my father was well enough to change his account. Terrible customer service and lack of understanding.
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Han Realistic
(@Hanrealistic) reported
@HSBC_UK The Mobile app says that I cannot use it, because of multiple attempts for login with false login info.. I was easily login with my finger print. Any problems?
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Rosie 🌹
(@tearose68) reported
@HSBC_UK Is the iOS 12 problem fixed yet. If not, when ? I’m really finding this so inconvenient. We are persuaded to do online and mobile banking and then we are stuck when it doesn’t work. My nearest branch is 20 miles away and I have mobility issues.
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Anna Caterina Florio
(@AnnaCFlorio) reported
@HSBC_UK you block a payment to my insurance when there are plenty of funds on my account. I call you TWICE and still can get no reason why&no fix Now I’m risking to lose my insurance and mess my credit score for YOUR missed payment.Ridiculous! Fix it now!!!
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Street Matron ⚽️❤️ 🇯🇴
(@StreetMatron) reported
@HSBC_UK unable to help 98 yr old father in law access his mobile banking even with secure code sent through the post as he can’t remember security number, and account locked. Spend an hour on the phone holding, no good. I am his assistant for this type of thing, Please help.
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Speshe11k
(@speshe11k) reported
@HSBC_UK I still can't access the hsbc app im assuming it is still down. Can anyone confirm
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Exeter Cruises
(@ExeterCruises) reported
@HSBC_UK now nearly 2 weeks without access to my online banking. Are you going to resolve this issue with users of Apple's IOS 12.5? When???
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(@stuart_k18) reported
Mobile banking app still not working @HSBC_UK @HSBC (over 10 days) this is just not good enough. #hsbc
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Tracey McNie
(@tracey_mcnie) reported
@jenrat25 @HSBC_UK Omg! I am having exactly the same problem as you, getting really fed up with it lol now
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Soxford
(@ignorami) reported
@HSBC_UK having been on hold for nearly 2 hours (so far), your recording has told me my “call is important” to you approx 220 times. At some point I feel like she’s going break down and confess that it isn’t.