Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (57%)
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Website (23%)
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Login (14%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login | |
| London |
Withdrawals | |
| London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Dominic Baker
(@dominicJB7) reported
from
Kingston upon Thames, England
@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
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Peter Crowley
(@SmoothRegulator) reported
from
Ealing, England
Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Catriona Ritchie
(@CatrionaRitchie) reported
from
Kensington, England
@WalkerMarcus @cusackandrew I use cash all the time but don't get from @HSBC_UK cos they've abolished most counter service branches and I like specific notes and coins. There is only one between Ealing and Putney.
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Rajith Raju
(@rajurajith21) reported
from
Richmond, England
@AxisBank @HSBC_UK @RBI hi RBI team kindly help for the concern it’s been 2 months still I haven’t received any proper support from axis bank for the reversal of the £580 pound. It’s a pathetic service from axis.
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Henrique Costa Neves
(@henriquebacksno) reported
from
Camden Town, England
@HSBC_UK I am trying to make some transfers and buying some things with my debit card but my app is not working even my debit card is refusing all my transactions. I am trying to transfer some money to another account I can use
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Alex
(@alex6130) reported
from
Richmond, England
@HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Abi National
(@amala_n_ewedu) reported
from
Wandsworth, England
@HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews
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Stanislav Rastvorov
(@StanislavRH) reported
from
Camden Town, England
But instead they’ve just twitted me another phone number to call and spend another half an hour. UK has some really good examples of nice digital bank experience and I’m sorry the @firstdirect being part of the huge @HSBC_UK can’t provide any good service. #firstdirect
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Andrew Saveall
(@PompeySavs) reported
from
Spelthorne District, England
On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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paul simmons
(@paulsim55825613) reported
from
London, England
@HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK Seems to be working now thanks
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK is the app down? Have tried and says there's an error - try again later
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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Everydays Luxury Coach Travel
(@EverydaysTravel) reported
from
Hounslow, England
@HSBC_UK HSBC business app not working - doesn’t open up.
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Kaustubh (call me KL) - he/him
(@originalKL) reported
from
London, England
@HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Marshall
(@swmarshall1976) reported
What a farce @HSBC_UK. I call the number on YOUR website to book an appointment for a NEW customer and immediately get asked for a sort code and account number. Guess what, I don’t have one. Then when I get through they want me to book an appointment online - which you can’t do.
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Ruth Irvine
(@Big_ruthie) reported
@HSBC_UK Urgent help required to discuss fraudulent activity using my home address...so far can't find anyone at your bank who cares. Fed up holding and being pushed from team to team. Shocked at the lack of care. Been trying to find complaints email but to no avail. thanks
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Skykit
(@skykit84) reported
@HSBC_UK @aaroncater05 To Aaron's point, any reason it's so awkward ? I switched fine online so what's the issue with upgrading for an already existing customer? The risk parts already done by the initial opening of the account ?
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ᵀᴼᶠᶠᴱᴱᴹᴬᴺᴸᴱˢᵀᴱᴿ✨1878
(@lestereverton80) reported
@HSBC_UK I’ve paid someone by error how do i recall the payment
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Steve Marshall
(@swmarshall1976) reported
@HSBC_UK Utter shambles of customer service @HSBC_UK
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Matthew Mills
(@Matthew64866001) reported
@HSBC_UK That’s exactly the blind stupidity I’m talking about. Premier is supposed to be exactly that - but no , make your “valued customers” call international numbers instead of providing a direct contact. Unhelpful and and example of how endemic bad customer service is in HSBC.
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PastoralPeteDHT
(@DhtPastoral) reported
Need a bankers draft for the govt of Hong Kong. 'No problem' says I, I will contact @HSBC_UK It seems the HONG KONG and Shanghai Banking Corporation cannot help... 😵
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Ashwinder Kaur
(@ashkbraich) reported
@HSBC_UAE I am totally in shock at the poor service and lack of communication regarding my issue. My international transaction made on 10/03/23 still hasn’t reached the beneficiary account. Where is my money? Everyone I speak to has no clue. @HSBC_UK @HSBC
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🇪🇺 🇺🇦 Geneveve has left the building 🌻
(@Gueneveve) reported
@HSBC_UK @HSBC Following massive errors made by your Fraud team with my business account last month, a small offer of compensation was made by one of your complaints managers. I responded in acceptance but have had NO acknowledgement since despite chasing 5 times. +No payment.
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naynayhack
(@naynayhack) reported
@HSBC_UK Sent an email on Fri morning, as yet...no response. I've been a customer for over 30 years. Deplorable service