HSBC status: access issues and outage reports

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

• 
  Abundance London (@AbundanceLondon) reported 3 minutes ago from Hounslow, England

  @HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...

• 
  Mike Fuller (@ninepine) reported 12 minutes ago from Banstead, England

  Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

• 
  Amanda Davies-Day (@AmandaDD123) reported 13 minutes ago from Spelthorne District, England

  @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

• 
  David Howorth (@dhoworth1) reported 26 minutes ago from Esher, England

  .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

• 
  John Boxall (@jdboxall) reported 29 minutes ago from Merton, England

  But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

• 
  shipar ahmed (@shiparttn) reported 29 minutes ago from Wandsworth, England

  @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 33 minutes ago from Ealing, England

  @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

• 
  Hemal Jadav (@hemaljadav) reported 33 minutes ago from Brentford, England

  @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

• 
  YM (@Yadzinooo) reported 35 minutes ago from Merton, England

  @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

• 
  Andrew Saveall (@PompeySavs) reported 41 minutes ago from Spelthorne District, England

  On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.

• 
  Hemal Jadav (@hemaljadav) reported 41 minutes ago from Brentford, England

  @HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration

• 
  Peter Wilkins (@Peter_Wilkins78) reported 41 minutes ago from Kingston upon Thames, England

  @HSBC_UK Seems to be working now thanks

• 
  Peter Wilkins (@Peter_Wilkins78) reported 45 minutes ago from Kingston upon Thames, England

  @HSBC_UK is the app down? Have tried and says there's an error - try again later

• 
  Rajith Raju (@rajurajith21) reported 47 minutes ago from Richmond, England

  @AxisBank @HSBC_UK @RBI hi RBI team kindly help for the concern it’s been 2 months still I haven’t received any proper support from axis bank for the reversal of the £580 pound. It’s a pathetic service from axis.

• 
  Sapna Ghai (@sapna_ghai) reported 49 minutes ago from Brentford, England

  @HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?

• 
  Paul Smith (@paulhelpspeople) reported 50 minutes ago from Hounslow, England

  @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

• 
  Sam Shethran (@ShethranS) reported 50 minutes ago from Merton, England

  HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

• 
  Hemal Jadav (@hemaljadav) reported 55 minutes ago from Hillingdon, England

  @HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?

• 
  bobsmailes (@bobsmailes) reported 57 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

• 
  Claidhbh Mac Giolla Bhríde (@Warri0rS0ul) reported 58 minutes ago from Brentford, England

  @HSBC_UK Just got another one. Since I'm not a HSBC customer the link isn't of any use to me. Thanks anyway.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝚟𝚎𝚕𝚙𝚢𝚛𝚎 (@velpyre) reported 5 minutes ago

  @HSBC_UK your app sucks. "your access to the app has been suspended on this device until you've taken action to restore it" and its telling me to delete the whole android system. yeah im just gonna switch banks see ya

• 
  Awenaio (@awenaio) reported 13 minutes ago

  @HSBC_UK Your customer services number has been hacked. It is asking for details no bank would. I want you to sort this out now.

• 
  Charlie Goldsmith (@CharlieGLusaka) reported 17 minutes ago

  @HSBC_UK I sent money from my account with you to my son’s @Revolut bank account yesterday and today (details matched fully); but he has not, it turns out received either, creating problems and stress. Please could you explain where you have put my money, and why I wasn’t told?

• 
  Ian (@iancharris) reported 22 minutes ago

  Noting there is no "counter service" in the bank at all on a Saturday so nothing complex can be undertaken. Not an issue for me as my local @HSBC_UK shut years ago.

• 
  Gallagher (@MJPGallagher) reported 22 minutes ago

  So @HSBC_UK won't let me log in to my account on my phone, because I have a Medical ID app. Amazing

• 
  John Spencer Williams • F**k Work Let’s Play (@johnsw) reported 25 minutes ago

  @stephenpratley @HSBC_UK The fact the HSBC biz app still has no notifications and their card has no Apple Pay support tells you everything about their care for customers. They don’t give a ****.

• 
  Shirley (@SJacks61) reported 26 minutes ago

  My husband died. The administration is difficult at the best of times (and these are my worst of time) but @santanderuk has been superb and @HSBC_UK absolutely awful - they could learn so much from Santander.

• 
  Tim Huckle (@timhuckle) reported 26 minutes ago

  @kyle213187 @HSBC_UK Also. Seems to be a glitch.

• 
  Craig (@petrolveins) reported 28 minutes ago

  Hey @HSBC_UK Three hours of a Friday evening wasted trying to get a coherent answer to a single question about a credit card balance transfer… Been a customer for 30 years, mortgage with you for 20 and I’m now considering leaving over a single question.

• 
  Ian (@1an3) reported 29 minutes ago

  @HSBC_UK You misunderstand the issue - am I eligible or not?