Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (61%)
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Website (16%)
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Login (16%)
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Transactions (5%)
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Transfer (2%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: Ealing and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Login | |
| Dorking |
Login | |
| London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Danica
(@Danica17381685) reported
@HSBC_UK Thanks I know how to complain, but you're missing the point I need a contact number to actually speak to someone who can help me with a corporate credit card. I just need a reminder of the pin sent!
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Stuart Harris
(@harrisstuart) reported
@HSBC_UK been accepted for credit card - no agreement form has arrived in post two weeks later - can’t get through or log in as not customer - help !
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Libby Price
(@LibPrice) reported
@HSBC_UK I need to speak to someone about my Premier Worldwide Travel Insurance. If I phone the number on the website, I jump through hoops, to be told to check on the website - aarggh! The chat bot also appears clueless. Please help!!!
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Cybersecurity_Researcher
(@CyberSecurity_R) reported
@emilienaomisilk @HSBC_UK Kindly send me a DM via @Cybersecurity_R or +1 925-412-1391 to help you recover your hacked/locked account and also resolve all accounts issue.
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Danica
(@Danica17381685) reported
@HSBC_UK can someone actually help or give me a correct number for corporate credit cards, the number on the back of the card and your advisors on the phones just send me back to business banking who refuse to help. shocking service as usual!
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Call_me_Alexa
(@Claireylou2) reported
@HSBC_UK why my has the est. interest on my credit card gone from £23 to £40 and now up to £60. I make more than the min payment each month, haven’t spent anything on the card & the balance has been going down. At this rate, the estimated interest will be more than my min payment
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Chris
(@UKChris1982) reported
@HSBC_UK trying to cancel a direct debit but can't do it on app (even when I follow exactly the instructions on website) and on PC it says click 'manage' but the drop down options go behind the statement transactions and not visible. (Using up to date chrome) please help!
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CoolerFoo_967
(@coolerfoo) reported
Just calculated all the service charges for having a Basic Bank account with @scotiabank. 162 CAD for the last 2.5 years. Basically I've paid them for their business and gotten nothing other than **** service and issues with my Amex. @HSBC_UK charged me 0 and earned me interest.
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Sandeep Dhiman
(@sandeepdhiman87) reported
@HSBC_UK Today is 39th day post submission of my application and I am waiting for my account to be opened. Cust care doing fake promises everytime I called them that I would receive my welcome kit. Nothing happened yet. Raised complaint but that too didn't help. Pls pls pls help.
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the pompey pope
(@thePompeyPope) reported
@HSBC_UK My local branch, with counter service was walking distance, now it's over 7 miles away thanks. And apparently the nearest coin deposit machine is a mere 30 miles away. So how do you suggest I get these coins paid into my account please? Will you pay for my petrol/parking?