Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Login (20%)
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Website (18%)
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Transactions (3%)
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Transfer (3%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: Dorking, London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking |
Login | |
| London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login | |
| London |
Withdrawals |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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adam smith
(@aahs10) reported
@HSBC_UK 31m into another call and no progress. Do you want to help ppl open accounts? I just don’t get this. Lack of customer care is hugely disappointing- forcing me to repeatedly call and follow the same steps with no results :-( #poorcustomerservice #hsbcuk
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Jag Hir
(@jaghir) reported
@HSBC_UK - please clarify why it is so difficult to register a formal complaint with you? Having spent FOUR days on numerous calls, your agents see it fit to disconnect at the very mention of poor service! I now await formal acknowledgment of complaint with GDPR request!
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Alex
(@DesignerClous) reported
@WatcherGuru I've been a @HSBC_UK customer for 16 years... happy to move elsewhere if they aren't willing to move with the times. 👀
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David Heffernan
(@daheffernan) reported
@HSBC_UK It is about business banking. Was tokd by Telephone banking this morning to go into Knutsford so the branch can print some statements of for me as I still cannot log in to internet banking Get to the branch and they said I shouldnt have been told that as they cant Very Poor.
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Helen pilkington
(@Helenpilkingto2) reported
@HSBC_UK Why is it on May one day off behave to spend an hour trying to sort out on line banking issues ! Your Chat is disgraceful . Have been informedwhy it is taking so long to answer my questions I have asked , they at the same time are speaking to other customers !
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JOLLY 𝐆𝐎𝐎𝐃 BEER
(@JollyGoodBeer) reported
Is the @HSBC_UK business banking phone app near unusably slow for anyone else today, or is the problem just the wet piece of string they call "broadband" here in the Fens?
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Lisa Greenhalf
(@LisaGreenhalf1) reported
@HSBC_UK @andyward1964 When are you going to support Garmin pay?
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Dr. Raid D. Grave
(@CANADAVID) reported
@santanderukhelp Update: contacted Santander, issue is my original account is shared & the new account currently isn't. Called @HSBC_UK : I can open a new shared account over the phone, but to add a sharer to an existing account I have to go into branch. Earliest appointment in late April 😩
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Jack Drury
(@Jackcdrury) reported
@goalman2000 @HSBC_UK Found this thread checking the number today - indeed it’s HSBC (or somebody with a huge level of access to complaints, account info and the bizarre desire to talk about complaints)
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Robert Koganov
(@TH3xR34P3R) reported
@malwrhunterteam @HSBC_UK HSBC is a scam itself.. they launder money for all the criminals as is and don't give a **** when they are fined as they are not fined enough to make a dent where it matters.