HSBC

Is HSBC down in Walton-on-Thames, Surrey, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Walton-on-Thames, Surrey, England 03/20/2026 06:10

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (60%)

    Mobile App (60%)

  2. Login (24%)

    Login (24%)

  3. Website (9%)

    Website (9%)

  4. Transactions (4%)

    Transactions (4%)

  5. Transfer (2%)

    Transfer (2%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent HSBC outage reports came from the following cities: London and Ealing.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Mobile App
United KingdomLondon Login
United KingdomEaling Login
United KingdomDorking Login
United KingdomLondon Mobile App
United KingdomWandsworth Mobile App

Community Discussion

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HSBC Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England

    @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

  • hines_stephen Stephen Hines (@hines_stephen) reported from London, England

    @HSBC_UK @PostOffice Can either of you help?

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

  • ShethranS Sam Shethran (@ShethranS) reported from Merton, England

    HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • firstclubworld Darren (@firstclubworld) reported from Kensington, England

    @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

  • AmandaDD123 Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England

    @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

  • adamsn Nj (@adamsn) reported from Chertsey, England

    @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • MattCartmell Matt Cartmell (@MattCartmell) reported from Paddington, England

    Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

  • vmahadevan1 MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • onslowfc **** Falkner (@onslowfc) reported

    @HSBC_UK please see my earlier tweet about poor service.

  • futurestrader05 David bough (@futurestrader05) reported

    @HSBC_UK @jeremy3892 you can't log on, its a hsbc problem

  • danielk40119071 daniel kalinowski (@danielk40119071) reported

    @HSBC_UK why is it so hard to set up an account. i have the card but i cant use it. i have no telephone security number nor do i have the secure key. i cant login or register for online banking. ii never knew it was this difficult

  • PKnagg PhilipK (@PKnagg) reported

    @HSBC_UK my app logon is asking for username not securely and says service is unavailable

  • AlisaDol Alisa Dolgova (@AlisaDol) reported

    @HSBC_UK Hi, thanks a lot for responding! Unfortunately, the HSBC website does not let me proceed with the application without proof of address. She now has letter confirming GP registration, but that’s not accepted. Thoughts?

  • jeremy3892 Jeremy Duke (@jeremy3892) reported

    @HSBC_UK Problems with mobile banking app - screen freezes and is greyed out when I try to login. Any advice? Keeps happening since recent update

  • DuriciRomeo Romeo Durici (@DuriciRomeo) reported

    @HSBC_UK why can't I make any online payment with in HSBC or any other organisations? Every time I go to press confirm the app closes down

  • simonlevans simon le vans 💙 (@simonlevans) reported

    Question @HSBC_UK If a customer of yours doesn’t have a smart phone, or any sort of mobile phone… and therefore no banking app or online banking… Does that mean they have no access to additional verification?

  • _aaroncater_ Aaron (@_aaroncater_) reported

    @HSBC_UK Okay, but will there be one to fix all the issues @HSBC_UK

  • Durga3105 Durgamadhab Nanda (@Durga3105) reported

    @HSBC_UK @ddanforster Hi @HSBC_UK why can't you give a go to cross check why the OTP service is not working as expected?? It's really bad behaviour from the bank side towards customers. Bdw sometimes the card also don't work while tapping on the undergrounds .i always carry one more card along wth