HSBC status: access issues and outage reports

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

• 
  Peter Wilkins (@Peter_Wilkins78) reported 4 minutes ago from Kingston upon Thames, England

  @HSBC_UK is the app down? Have tried and says there's an error - try again later

• 
  YM (@Yadzinooo) reported 4 minutes ago from Merton, England

  @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

• 
  Amanda Davies-Day (@AmandaDD123) reported 5 minutes ago from Spelthorne District, England

  @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

• 
  Abi National (@amala_n_ewedu) reported 10 minutes ago from Wandsworth, England

  @HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews

• 
  Peter Wilkins (@Peter_Wilkins78) reported 11 minutes ago from Kingston upon Thames, England

  @HSBC_UK Seems to be working now thanks

• 
  Matias Cervi (@Tute) reported 14 minutes ago from Wandsworth, England

  @HSBC_UK can you please give me access to my account?

• 
  steve (@stevedw40) reported 19 minutes ago from Wandsworth, England

  @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

• 
  David Howorth (@dhoworth1) reported 23 minutes ago from Esher, England

  .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

• 
  John Boxall (@jdboxall) reported 32 minutes ago from Merton, England

  @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

• 
  Everydays Luxury Coach Travel (@EverydaysTravel) reported 35 minutes ago from Hounslow, England

  @HSBC_UK HSBC business app not working - doesn’t open up.

• 
  Nj (@adamsn) reported 37 minutes ago from Chertsey, England

  @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

• 
  Hemal Jadav (@hemaljadav) reported 37 minutes ago from Brentford, England

  @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 39 minutes ago from Ealing, England

  @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

• 
  Hemal Jadav (@hemaljadav) reported 41 minutes ago from Hillingdon, England

  @HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?

• 
  Ben Marshall (@marshallb60) reported 42 minutes ago from Kingston upon Thames, England

  @HSBC_UK is there a problem with the app, balance after bills unavailable?

• 
  Sapna Ghai (@sapna_ghai) reported 49 minutes ago from Brentford, England

  @HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?

• 
  Peter Crowley (@SmoothRegulator) reported 49 minutes ago from Ealing, England

  Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

• 
  Paul Smith (@paulhelpspeople) reported 52 minutes ago from Hounslow, England

  It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

• 
  Claidhbh Mac Giolla Bhríde (@Warri0rS0ul) reported 53 minutes ago from Brentford, England

  @HSBC_UK Just got another one. Since I'm not a HSBC customer the link isn't of any use to me. Thanks anyway.

• 
  Mike Fuller (@ninepine) reported 58 minutes ago from Banstead, England

  Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Anthony Jones (@cardiijolliest) reported 6 minutes ago

  @HSBC_UK I have tried to log on to my business account but receive the message that the server is not available. Your website says that online banking is working normally. Is there a problem?

• 
  Simon Laskey (@SimonLaskey) reported 7 minutes ago

  @andyward1964 @HSBC_UK Can't login to either the old Kinetic or BIB.

• 
  Alex Roebuck (@AlexRoebuck) reported 20 minutes ago

  @HSBC_UK Woken up to an email from you confirming registration of my card on Apple Pay. I’m lead to believe this was a glitch - will you be issuing a follow up to confirm?

• 
  Diane Hackney (@dithespy50) reported 23 minutes ago

  @HSBC_UK what a mess of a banking service you are!! Disgusting. And no I don't want to DM you because nothing happens thereafter!! You shouldn't be allowed to call yourselves a bank!

• 
  KDL (@lawry_kevin) reported 25 minutes ago

  @HSBC_UK Been a customer over 50 years got scammed byca rouge trader police I evolved Trading standards gitca crime number Phoned my bank up to stop one of the payments They said no and told me why didn't research the trader Not happy very poor service

• 
  Grenville Mills (@GrenvilleMills) reported 28 minutes ago

  @HSBC_UK Is there anyone reading this from HSBC prepared to take ownership of an issue concerning serious failures in your business account opening process?

• 
  Mark (@MorganMF9867) reported 29 minutes ago

  @HSBC_UK dreadful combative approach by complaints handler Monica. You get my tax status incorrect, as I'm only the POA on my brother's account, then blame me for your error. It's taken since Oct 2025 to get here. Help @financialombuds

• 
  Steve Pratley (@stephenpratley) reported 30 minutes ago

  @johnsw @HSBC_UK On any other platform I can automate chasing payments, onboarding, contract cancellations and a bunch of other stuff based on when payments arrive. Instead I start every day doing things I could have automated for about 20 years. They're like the Shoe Bomber. They never killed anyone but they've taken multiple lifetimes with the minutes they waste for every customer every day. I ought to be able to get it out of Xero but their API won't let me at data I can look at and export from the GUI either.

• 
  KarenHunter (@KarenHunter1990) reported 30 minutes ago

  @pompeyhedge @HSBC_UK That sounds like a you problem.

• 
  𝗞𝗮𝗿𝗶𝘀𝘀 🌸 (@Karisspluck) reported 35 minutes ago

  @HSBC_UK Hi, I’ve cancelled my credit card and the app has now signed me out. I still have a document I need to read but can’t access it. Will this be sent to me in the post instead? I’m assuming it just says to cut up the card, but I’m not sure.