Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Website (17%)
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Login (17%)
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Transactions (5%)
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Transfer (2%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: Ealing and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Login | |
| Dorking |
Login | |
| London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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HOBS62
(@hobs62) reported
from
Burnham, England
I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Alpha Persei
(@PerseiAlpha) reported
@HSBC_UK It wasn’t an enquiry, it was a grumble. I have to approve payments via your fraud team, who are working from home. My point was that this is not secure at all. I am giving confidential information to someone overseas, sitting in a room with other people around.
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Matt Crowson
(@centuryantique) reported
@copperdale @HSBC_UK It’s no surprise that when independently measured, their service standards are awful compared to other banks. The figures are on placards in the branches, and they’ve been consistently terrible for years.
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Puneet Dokania
(@puneetdokania) reported
@HSBC_UK u literally know how 2 destroy someone’s mood & day. Gosh such terrible service Plz accept dat ur voice recognition system is just useless & demolish it 100% also can u plz call back once d call is disconnected after 20-30 mins of horrible exp f explaining d situation?
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Elena
(@Elena_haf) reported
@HSBC_UK the app is refusing transfers what’s the issue?
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Undercoverman
(@undercoverman) reported
I’ve been trying to talk to an underwriter at @HSBC_UK all week. Nobody calls back. People hang up on you. Dreadful service.
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Told You So 💙
(@steviepattisond) reported
@HSBC_UK HELP. You keep sending bank statements and mail to my address. The people who used to live here moved in 2020. I have told you this and i have returned mail to you every month since we moved in. You need to stop. 🛑
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Bubsey
(@Bubsey4) reported
@HSBC_UK It is the latest version clearly an issue from HSBC UK end
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Bubsey
(@Bubsey4) reported
@edwin_white24 @HSBC_UK Seems like a re install will have to be done I'm going to leave it 24 hours see if it resolves itself as clearly its an issue with the app checking on service checker other areas experiencing same issue
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Sa.Ne.M. Al.P.Er
(@sanemalper) reported
@HSBC_UK I think you didn’t read my message correctly. I have a problem with a transaction and I ve been trying to contact an agent for OVER AN HOUR on all your platforms, mobile app, web browser and on the phone. FROM ABROAD! And this reply is equally unhelpful. 😡😡😡
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Wes Ramm
(@wesramm) reported
@HSBC_UK You haven't sent me a new business debit (a month late) and hold times on the bus banking line are >2:00..... Can you help? I'm stuck without a debit card.