Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (21%)
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Login (16%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login | |
| London |
Withdrawals | |
| London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Sutanu Roy
(@sutanutapol) reported
@HSBC_UK My call is being passed around between the frauds team and the disputes team with neither owning up to help me with the problem. I would like to mention Gerald from the frauds who has been particularly unhelpful. #HSBC #HSBCUK
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Lauren Clayton-Helm
(@LaurencClayton) reported
@HSBC_UK the standard at HSBC is slipping, clearly lots of people still working remotley making esculating complaints to management long and ridiculous and apparently very easy for customer service staff to fob you off that they have done stuff when they haven't 🤬
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Dan J
(@DanJayUK) reported
Want to set up new child current account. @HSBC_UK new customer number asks for existing account details then disconnects. @firstdirect doesn’t even do them. @Metro_Bank I gave up trying to persuade your automated system to let me talk to someone. You lot not want new customers?
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AR_07
(@ArjunR_17) reported
@HSBC_UK Whatever business you are in, you have to listen to customer and understand the situation and the suggest answer. That too I visited twice to bank and asked for reason of failure, she just said to repeat same steps
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Charlie Say
(@CharlieSay_) reported
@HSBC_UK Alright lads, just had your customer support team close my CURRENT account with a completely different account number to what i asked to be closed. Which is a HTB Isa account. How can this even be remotely possible? Absolute shambles!!!
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VegasRob
(@VegasRob2) reported
Been Trying off and to renew Microsoft office subscription for 3 weeks now - payment isn't accepted with OTP so is it @HSBC_UK or @Microsoft who are being ****? I just wanna access ppt, word.& Excel ffs
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Cee Arn
(@cee_arn) reported
@HSBC_UK I am so upset with your service. I have moved to uae + updated my address. You keep chasing me for confirm call but I can’t get help from anyone! I have £200 phone bill from a call where someone closed the phone on me. Your staff are not helpful!!!!!
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fiona
(@fiona49870635) reported
@HSBC_UK your customer service hung up when I said (after a 45 minute call) I’m not repeating myself by email all the details are on the call recording listen to that and raise a complaint ! Poor customer service
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Enrique Mendizabal
(@QQMendizabal) reported
@HSBC_UK @financialombuds Any reply? You seemed so eager to help and then nothing! It has been months tracking my money that you won’t return!
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Sutanu Roy
(@sutanutapol) reported
@HSBC_UK have the worst customer service. I have spoken to 8 people (5 over call, 3 over chat) to raise a dispute against a transaction. People just kept passing the buck and finally the last person just disconnected the call. No wonder this is the sorry state of affairs. #HSBCUK