HSBC

Is HSBC down in Walton-on-Thames, Surrey, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Walton-on-Thames, Surrey, England 01/21/2026 06:30

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (18%)

    Website (18%)

  3. Login (18%)

    Login (18%)

  4. Transactions (3%)

    Transactions (3%)

  5. Transfer (3%)

    Transfer (3%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent HSBC outage reports came from the following cities: Dorking, London and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomDorking Login
United KingdomLondon Mobile App
United KingdomWandsworth Mobile App
United KingdomLondon Website
United KingdomLondon Login
United KingdomLondon Withdrawals

Community Discussion

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HSBC Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

  • adamsn Nj (@adamsn) reported from Chertsey, England

    @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

  • Peter_Wilkins78 Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England

    @HSBC_UK is the app down? Have tried and says there's an error - try again later

  • dominicJB7 Dominic Baker (@dominicJB7) reported from Kingston upon Thames, England

    @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • originalKL Kaustubh (call me KL) - he/him (@originalKL) reported from London, England

    @HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.

  • Peter_Wilkins78 Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England

    @HSBC_UK Seems to be working now thanks

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.

  • AmandaDD123 Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England

    @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England

    @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

  • PompeySavs Andrew Saveall (@PompeySavs) reported from Spelthorne District, England

    On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

  • SmoothRegulator Peter Crowley (@SmoothRegulator) reported from Ealing, England

    Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

  • vmahadevan1 MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • darraclough Dan Barraclough (@darraclough) reported

    @pixelpolyphil @HSBC_UK Yeah it's ridiculous. I've actually switched banks because of this. There's no fix in sight.

  • sarforalltosee Sar ☕️ 🏁 ♀ (@sarforalltosee) reported

    Just been to pay cash in at my local @HSBC_UK I forgot my card and can’t pay into the machine without it and no counter service. What’s the matter with this country???

  • amitagarwaluk Amit Agarwal (@amitagarwaluk) reported

    @HSBC_UK @BBCCiN Fundraising from customer money Explaining my frustration for HSBC not giving my money . HSBC closed my account I am chasing from last three months and I don’t know where my money is and now customer service not even responding any more . @HSBC_UK

  • hemaljadav Hemal Jadav (@hemaljadav) reported

    @HSBC_UK What is a guarantee that my next call will resolve the issue. And how log it is going to take by your telephone team to resolve that you on my next call?

  • bonezy06 Lee Jones (@bonezy06) reported

    @HSBC_UK banking app keeps crashing before log in screen after update to new IOS, running lasted update of App, have closed all apps and reset but still not working, any idea when this will be fixed?

  • hemaljadav Hemal Jadav (@hemaljadav) reported

    @HSBC_UK Just ask your customer service to watch this communication and process accordingly

  • nicjanewilliams Nicola Jane Williams (@nicjanewilliams) reported

    @HSBC_UK Another day gone and another day I can’t access my online banking!

  • amitagarwaluk Amit Agarwal (@amitagarwaluk) reported

    @HSBC_UK @BBCCiN Explaining my frustration for HSBC not giving my money . HSBC closed my account I am chasing from last three months and I don’t know where my money is and now customer service not even responding any more . Is this how you treat your customer. @HSBC_UK I have Twitted earlier.

  • hemaljadav Hemal Jadav (@hemaljadav) reported

    @HSBC_UK Aminata (44093964) Ryan(45179336) Need to call again as issue is still not resolved.

  • darrenstanton Darren Stanton - TV’s Human Lie Detector (@darrenstanton) reported

    @oglekeith @HSBC_UK @BBCCiN I’d focus on Delivering basic customer service to existing customer base we don’t have to wait two hours on the phone and get abysmal service. How many fingers in too many pies sorry to be a cynic