HSBC status: access issues and outage reports
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Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Walton-on-Thames, including 0 direct reports.
- The most common problems reported in this area mention Website and Mobile App.
- Website (50%)
- Mobile App (50%)
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Walton-on-Thames, England
The most recent HSBC outage reports came from the following cities: Sutton, Southall, Woking, and Wallington.
| City | Problem Type | Report Time |
|---|---|---|
 Sutton
|
Website | 23 days ago |
|
Southall
|
Mobile App | 23 days ago |
|
Woking
|
Mobile App | 1 month ago |
|
Wallington
|
Login | 1 month ago |
|
Ealing
|
Login | 2 months ago |
|
Dorking
|
Login | 4 months ago |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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Hemal Jadav (@hemaljadav) reported from Hillingdon, England@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England@HSBC_UK is the app down? Have tried and says there's an error - try again later
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bobsmailes (@bobsmailes) reported from Kingston upon Thames, England@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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John Boxall (@jdboxall) reported from Merton, England@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Paul Smith (@paulhelpspeople) reported from Hounslow, England@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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Matias Cervi (@Tute) reported from Wandsworth, England@HSBC_UK can you please give me access to my account?
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Ben Marshall (@marshallb60) reported from Kingston upon Thames, England@HSBC_UK is there a problem with the app, balance after bills unavailable?
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Sapna Ghai (@sapna_ghai) reported from Brentford, England@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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shipar ahmed (@shiparttn) reported from Wandsworth, England@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Everydays Luxury Coach Travel (@EverydaysTravel) reported from Hounslow, England@HSBC_UK HSBC business app not working - doesn’t open up.
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bobsmailes (@bobsmailes) reported from Kingston upon Thames, England@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England@HSBC_UK Seems to be working now thanks
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Mike Fuller (@ninepine) reported from Banstead, EnglandAnother hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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mary spillane (@spillanemary) reported from Wandsworth, England@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Hemal Jadav (@hemaljadav) reported from Brentford, England@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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Nj (@adamsn) reported from Chertsey, England@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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John Boxall (@jdboxall) reported from Merton, EnglandBut @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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STEPHEN RICHARDS (@SteveH_Richards) reported from Ealing, EnglandMy wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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MV (@vmahadevan1) reported from Hounslow, EnglandOpened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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lolGriffin (@SwiftMythik) reported@HeringGio @EXCEL @HSBC_UK In that case you should just take knight mid and put keria support. Keria is so much better than hylli and knight is good
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Lynn Hamer (@evilbluebird) reported2/2 @HSBC_UK do you have any ideas,how you can sort out this mess ? Because as soon as I can access my account,I will be closing it down,due to sub standard customer service. Please let me know what I can do,so I can access my account
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Mike Kivi Ph.D. (@mikekivi) reported from Chester, EnglandWhat’s the best premium account to replace @HSBC_UK premier with full international access and benefits? One customer service failure too many …
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joon6553 (@joon6553) reported@HSBC_UK Hi, I'm trying to log in to my account, but the verification code is being sent to my old UK phone number which I no longer use. I am currently in South Korea and need to update it to my Korean phone number. Could you please advise how I can resolve this? Thanks!
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@BigBaggie20AM3D (@BigBaggie20AM3D) reported@CleansedTweets @HSBC_UK What happened to your money in the account? How do you access it now to move it to a new bank?
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John Kefas (@kefasjohn) reported@HSBC_UK I stopped calling after you guys kept saying you're working on it yet nothing changed.
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Andy Perkins (@andysperkins) reportedAppalling service from @HSBC_UK @HSBC Trying to report a lost card. Spent 20 minutes on the phone, redirected to 4 different agents all who assured me I was now being transferred to business lost card dept. Then got cut off!! #hsbcbusinessbanking
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Sue Bracewell (@SueBracewell) reported@HSBC_UK it is impossible to deposit cheque online. Picture very clear but not accepted. Help
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Hello Newman (@goodbyenorman) reported@HSBC_UK Terrible. No information was sent on this by email. By taking the app offline when even logging on over the desktop requires a 6 digit app-generated code, you're de-banking customers for 2 hours.
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Patti: passionate about social justice (@PortobelloPatti) reported@HSBC_UK I spoke to SEVEN call handlers this morning; SEVEN. None able to resolve the issues re: my credit card. Enough is enough. Formal complaint coming...Ombudsman will be copied in. Appalling incompetence from a major bank. The stress for me is unbearable #badcustomerservice