HSBC

Is HSBC down in Walton-on-Thames, Surrey, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Walton-on-Thames, Surrey, England 08/31/2025 09:05

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (67%)

    Mobile App (67%)

  2. Website (14%)

    Website (14%)

  3. Login (10%)

    Login (10%)

  4. Transactions (9%)

    Transactions (9%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent HSBC outage reports came from the following cities: Fulham and London.

Loading map, please wait...
City Problem Type Report Time
United KingdomFulham Login
United KingdomLondon Website
United KingdomLondon Mobile App
United KingdomLondon Mobile App
United KingdomLondon Mobile App
United KingdomLondon Mobile App

Community Discussion

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HSBC Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • AmandaDD123 Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England

    @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

  • vmahadevan1 MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • adamsn Nj (@adamsn) reported from Chertsey, England

    @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

  • dominicJB7 Dominic Baker (@dominicJB7) reported from Kingston upon Thames, England

    @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England

    @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

  • Peter_Wilkins78 Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England

    @HSBC_UK is the app down? Have tried and says there's an error - try again later

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

  • PompeySavs Andrew Saveall (@PompeySavs) reported from Spelthorne District, England

    On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.

  • SmoothRegulator Peter Crowley (@SmoothRegulator) reported from Ealing, England

    Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Prasse_Michael Michael Prasse (@Prasse_Michael) reported

    @HSBC_UK I have been locked out of my account - customer service phone number will not pick up and as my account I. Locked can’t get to your chat - not very good - now we find out out local branch is shutting really? Please contact me

  • kathyblue20 kathy bradley (@kathyblue20) reported

    @HSBC_UK Hi, how can I unfreeze my account.I lost my phone with my registered number and tried to change the phone number to the new phone, no luck, please help me, I've been on hold for 20 minutes and no reply.

  • HamezF1 Parker (@HamezF1) reported

    @HSBC_UK Hi I havent received my banking card, pin etc yet. I had a message from you on the 2nd saying the account is open and my card is on the way. Can you help please.

  • mirabeljones11 mirabel jones (@mirabeljones11) reported

    @Prasse_Michael @HSBC_UK Yeah I actually got help from stonehack_6 on Instagram send him a dm if you still need help.

  • Fanardd Danny Hardy (@Fanardd) reported

    @HSBC_UK I'm having trouble activating my account using the mobile app. Just keeps saying 'oops something has gone wrong'. Can you help? Is the app down?

  • 54321yourunder joanna@1stsuccess.co (@54321yourunder) reported

    @HSBC_UK Why can't you access cash at HSBC Maidenhead via a card anymore? it is really inconvenient for customers.

  • goradia_dhara Dhara Goradia (@goradia_dhara) reported

    Amazing customer service @HSBC_UK. Had an issue and the team resolved it within 2 hours.

  • hafsat80 hafsat (@hafsat80) reported

    @Fanardd @HSBC_UK My account got same similar issue.. i contacted support services but they wouldn’t help me...I got referred to @logskind on Instagram and they were so helpful and reliable. Am sure they can help you

  • robsimpson2712 Rob Simpson (@robsimpson2712) reported

    @HSBC_UK Lots of strange things happening with a number of HSBC functions. This is a little worrying as an HSBC customer. Looks like a visit to branch again to sort. Very disappointing for the World's Local Bank.

  • Nandu_kus NANDU (@Nandu_kus) reported

    @HSBC_UK Shocking service from HSBC - using COVID as an excuse every time we call for upgrades and account changes, then you tell my pregnant wife she needs to go in to a branch all because you’ve frozen her account without informing her? Or of the reason?