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HSBC

HSBC down? Current status and problems in Walton-on-Thames, Surrey, England

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Full Outage Map

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  • 56% Mobile App (56%)
  • 27% Login (27%)
  • 9% Website (9%)
  • 5% Transactions (5%)
  • 2% Withdrawals (2%)

Live Outage Map Near Walton-on-Thames, England

The most recent HSBC outage reports came from the following cities: Woking, Coulsdon, Wallington, and Ealing.

CityProblem TypeReport Time
Woking Mobile App 5 days ago
Coulsdon Withdrawals 11 days ago
Wallington Login 14 days ago
Ealing Login 2 months ago
Dorking Login 3 months ago
Wandsworth Mobile App 4 months ago

Community Discussion

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HSBC Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • Peter_Wilkins78
    Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England

    @HSBC_UK Seems to be working now thanks

  • amala_n_ewedu
    Abi National (@amala_n_ewedu) reported from Wandsworth, England

    @HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews

  • EverydaysTravel
    Everydays Luxury Coach Travel (@EverydaysTravel) reported from Hounslow, England

    @HSBC_UK HSBC business app not working - doesn’t open up.

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

  • paulhelpspeople
    Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • SmoothRegulator
    Peter Crowley (@SmoothRegulator) reported from Ealing, England

    Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

  • vmahadevan1
    MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • paulhelpspeople
    Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • adamsn
    Nj (@adamsn) reported from Chertsey, England

    @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

  • Stefan_baisden
    Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England

    @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

  • ijaen
    Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

  • ijaen
    Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

  • dominicJB7
    Dominic Baker (@dominicJB7) reported from Kingston upon Thames, England

    @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

  • ijaen
    Ivan Alexander (@ijaen) reported from Paddington, England

    @scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.

  • Peter_Wilkins78
    Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England

    @HSBC_UK is the app down? Have tried and says there's an error - try again later

  • alex6130
    Alex (@alex6130) reported from Richmond, England

    @HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??

  • henriquebacksno
    Henrique Costa Neves (@henriquebacksno) reported from Camden Town, England

    @HSBC_UK I am trying to make some transfers and buying some things with my debit card but my app is not working even my debit card is refusing all my transactions. I am trying to transfer some money to another account I can use

  • PompeySavs
    Andrew Saveall (@PompeySavs) reported from Spelthorne District, England

    On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.

  • ijaen
    Ivan Alexander (@ijaen) reported from Paddington, England

    @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

  • StanislavRH
    Stanislav Rastvorov (@StanislavRH) reported from Camden Town, England

    But instead they’ve just twitted me another phone number to call and spend another half an hour. UK has some really good examples of nice digital bank experience and I’m sorry the @firstdirect being part of the huge @HSBC_UK can’t provide any good service. #firstdirect

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • cmcw1603
    Craig McWilliam (@cmcw1603) reported

    @rexgoldsmith @HSBC_UK Post office might be able to help

  • tariqtahir
    tariq tahir (@tariqtahir) reported

    @HSBC_UK Your mobile banking app is still not working

  • Gr1nderman
    Martin Stevens (@Gr1nderman) reported

    @HSBC_UK so you’ve seriously turned down my son’s account application because the proof of address had his title as Master instead of Mr or no title? How ridiculous. Everything else was identical.

  • sashly85
    Ashley Thomas (@sashly85) reported

    @HSBC_UK Your iOS app has been crashing before login intermittently for atleast a month now, and seems to be getting worse. Can’t use website as you need app to generate a code! What’s going on?

  • emilylucyyoung
    Emily Young (@emilylucyyoung) reported

    @HSBC_UK The iOS 14.8 that what my iPhone is currently running so should I update to iOS 15 or wait till the issue is resolved

  • gamerJam123
    Jamie Dias (@gamerJam123) reported

    @HSBC_UK I was jailbroken and couldn't use HSBC UK, i have now completely unjailbroken and upgraded to ios 15, where a jailbreak isn't even available, however, the HSBC UK app still tells me im jailbroken and crashes, how can i fix this?

  • GoodGriefLouise
    Louise Pattison (@GoodGriefLouise) reported

    @HSBC_UK Hi My phone app is still crashing. Can you let me know how to resolve this issue please. I have seen from earlier tweets that this is an ongoing problem. When will you have the solution?

  • amsjo
    am (@amsjo) reported

    @HSBC_UK iPad mini, been fine for ages but doesn’t get to log in just crashes each time.

  • Gr1nderman
    Martin Stevens (@Gr1nderman) reported

    @HSBC_UK He’s already spoken to you on here, was advised to speak to someone on the phone and they have said that is the issue.

  • siancuthbert
    Sian CD (@siancuthbert) reported

    HSBC I’m begging u to fix ur app Ive downloaded the never version at it’s still not working. @HSBC_UK reply to me this instance.