Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (18%)
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Login (18%)
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Transactions (3%)
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Transfer (3%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: Dorking, London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking |
Login | |
| London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login | |
| London |
Withdrawals |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@HSBC_UK is there a problem with the app, balance after bills unavailable?
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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jimniod
(@jimniod) reported
@HSBC_UK 50 mins on hold with your call-centre so far. Unacceptable service. Totally understand if you have staffing issues. Don't understand why you can't offer a callback service.
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Cheryl 💙
(@ChattyB1) reported
@HSBC_UK I’m locked out of my account. Tried phoning but they want digits from my telephone banking number. I have never used telephone banking. Can you help restore my account please?
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Mark Broadway
(@6Eight) reported
@HSBC_UK my mobile banking app isn't working. Are you aware of any faults?
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Ismaeel Aadam
(@IABS2020) reported
@HSBC_UK you guys are a joke. Pending transactions sitting for nearly a week (merchant error) and I have a family to feed. Then you have the audacity to tell me use my overdraft so you can make money off me. #ScrewYou #HSBC
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𝐑𝐀𝐂𝐇𝐄𝐋
(@rachelktobin) reported
@HSBC_UK No, I put the phone down after an hour. And your app isn’t working
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Tracy Grantham
(@teamgoldbrook) reported
@HSBC_UK changed my phone, app not working on new phone, tried to call help centre, didn't pass security so now account locked. Can't make appointment at local branch, now my debit card will not work in card machine, so no access to my account or able to get cash!
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purd9470
(@vivpurd) reported
@HSBC_UK @FunBags28481740 I’ve been trying since February to open an account and not getting anywhere! @HSBC_UK your service is appalling!
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Jason Kneen
(@jasonkneen) reported
from
Ludgershall, England
Oh joy — new business debit card so have to go through the @HSBC_UK bullshit again of not being able to add it to Apple Pay despite the last business debit card being added without a problem. Waiting for the “Business cards don’t work with Apple Pay” response.
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Cam
(@imperial_salad) reported
@HSBC_UK Hello - 2 weeks ago I used your switching service to switch to HSBC. Since then, apart from 2 messages asking me to re-upload ID (which I have done), I've not heard a peep about it. Can someone please look at my application?
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Bobbins
(@BobbinsuPaul) reported
@HSBC_UK I closed my current a/c over 5 yrs ago. You are refusing to help me because I can't remember the overdraft on that a/c, when my complaint is about ANOTHER a/c that you didn't close, that I already went INTO BRANCH during Covid to close last yr. 90mins on phone so far :-(