HSBC

Is HSBC down in Walton-on-Thames, Surrey, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Walton-on-Thames, Surrey, England 03/10/2026 16:50

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Login (18%)

    Login (18%)

  3. Website (16%)

    Website (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (3%)

    Transfer (3%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent HSBC outage reports came from the following cities: Ealing and Dorking.

Loading map, please wait...
City Problem Type Report Time
United KingdomEaling Login
United KingdomDorking Login
United KingdomLondon Mobile App
United KingdomWandsworth Mobile App
United KingdomLondon Website
United KingdomLondon Login

Community Discussion

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HSBC Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • ShethranS Sam Shethran (@ShethranS) reported from Merton, England

    HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Hillingdon, England

    @HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?

  • AmandaDD123 Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England

    @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

  • adrianhansel Adrian Hansel (@adrianhansel) reported from Paddington, England

    Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!

  • hines_stephen Stephen Hines (@hines_stephen) reported from London, England

    @HSBC_UK @PostOffice Can either of you help?

  • sapna_ghai Sapna Ghai (@sapna_ghai) reported from Brentford, England

    @HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK are you having a system issue - please admit

  • hobs62 HOBS62 (@hobs62) reported from Burnham, England

    I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄

  • firstclubworld Darren (@firstclubworld) reported from Kensington, England

    @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Brentford, England

    @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

  • SteveH_Richards STEPHEN RICHARDS (@SteveH_Richards) reported from Ealing, England

    My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK looks like your call back function is broken

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Brentford, England

    @HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration

  • MattCartmell Matt Cartmell (@MattCartmell) reported from Paddington, England

    Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

  • Chris_1987 Chrissy H 🏳️‍🌈 (@Chris_1987) reported from Camden Town, England

    Honestly @HSBC_UK are terrible when you’re in need of help

  • Robduns Rob Dunstone (@Robduns) reported from Slough, England

    Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • 1asif_h Asif Hussain (@1asif_h) reported

    @HumzaProduction @HSBC_UK @NatWest_Help help a brother out! Sign him up

  • adamj89 Adam Jackson ✨#PrideMonth #VaccinesWork (@adamj89) reported

    @HSBC_UK @silverberrie The point of the beta is for you to fix your app. Not to wait for the release and then fix it.

  • ormchancer Craig Ormsby (@ormchancer) reported

    @HSBC_UK so no local branch and unable to get an appointment with the two branches in my 20 mile radius! Meaning we can’t access our money and also my son cannot arrange an appointment to sort out his child trust fund. FARCICAL!!!

  • hiphopchrissie hiphopchrissie (@hiphopchrissie) reported

    @HSBC_UK @Stonewallhousin Perfect e.g of the evil system fooling people in to servitude They need all people to have access to a bank account know so they can take it off of you as a punishment when they go cashless Evil geniuses

  • agrinick Nick Grayson (@agrinick) reported

    @joehamer2 @HSBC_UK @HSBCUKBusiness Have you had to do everything online/over the phone? I would really like to sit down with someone and discuss some stuff rather than do it over the phone to someone most likely in a call centre

  • leakylike Marjorie Hutchins (@leakylike) reported

    @HSBC_UK @Stonewallhousin if HSBC want to help those affected by homelessness then Stonewall is not who to give attention & money to Its a lobby org, one with poor integrity plenty of orgs with actual expertise in supporting all those affected by homelessness its a bad call

  • SophieGooner Sophie 🦛 (@SophieGooner) reported

    @HSBC_UK Argghhh. Can’t get into mobile banking. Phone the help number and go through 2 mins of pressing numbers as requested THEN you tell me lines aren’t open yet? Do better

  • maidstone83 Dᴀɴɴʏ Bʀɪsᴛᴏᴡ (@maidstone83) reported

    @HSBC_UK Yes it’s a beta! All my other banking apps work with this beta. The app team must be aware of ios15! Still didn’t answer my question. I need to access my online account. If I didn’t have a phone or app, how would I access it????

  • lungo_or Lungo_or_espresso (@lungo_or) reported

    @HSBC_UK It's great you detect a suspect transaction and contact me. AWFUL that you've locked my account and tell me THREE days to open it again, stopping a legal transaction that has time implications. #hsbc #awfulservice

  • stusmith84 Stu Smith (@stusmith84) reported

    @HSBC_UK is online banking/app down? No accounts showing in app, had a ‘thanks for updating fast balance accounts’ email, and get a ‘sorry you’ve ran into a problem’ when logging in online?