Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Login (18%)
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Website (16%)
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Transactions (5%)
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Transfer (2%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking |
Login | |
| London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login | |
| London |
Withdrawals |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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TragicKieth
(@saltydesouffle) reported
@HSBC_UK @TROYmagician You've locked my acct because you suspect fraudulent transaction and DMed me a number to call immediately that was for First Direct bank. Can you give me the right number please? I'd like to access my bank acct.
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Maurice H SAXBY
(@h_saxby) reported
@HSBC_UK HSBC IS JUST A LAUGHING TOPIC NO BODY CAN DO THERE JOB THAT'S IF YOU CAN FIND A CUSTOMER SERVICE MEMBER NO MANAGER WORKING CHAPS TRANSFER MADE 1ST AUGUST HAS STILL NOT BEEN DONE DISGUSTING IS TO TAME FOR THE BANK THAT COST YOU MONEY BECAUSE THEY CANNOT DO A SIMPLE TRANSACTION
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Nico
(@CarrDominic) reported
@HSBC_UK Sent, it's always over the phone customer service thats the issue, I'm sure I remember having a similar issue before then dming you on here fixed the issue in 5 minutes.
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Maurice H SAXBY
(@h_saxby) reported
@HSBC_UK WHY HAS MY CHAPS TRANSFER BEEN MADE DONE ON 1ST AUGUST NOW 5TH HUDDERSFIELD BRANCH MADE TRANSFER BY CHAPS SO WHY HAS IT NOT BEEN CARRIED OUT IS IT THE BRANCH OR TOTAL BANK THAT IS NOT FIT FOR PURPOSE TRANSFER NOW I WILL TAKE FURTHER ACTION IF NECESSARY TO ACCESS MY MONEY YES MINE
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Lucy Canning
(@lucyjane2008) reported
@HSBC_UK You keep cancelling a payment I am trying to make saying it might be fraudulent. IT ISNT. I have now spent 2 unnecessary hours on phone w’ your fraud team, thought resolved and now you have cancelled my payment again?!!! Call centre no help. I am stuck in a painful loop!
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Bazzer
(@BarryHallett3) reported
@Richard_D_E @NatWest @HSBC_UK We have had a nightmare getting accounts we can relate to ,and the boys understand,absolutely no help available.
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Nico
(@CarrDominic) reported
@HSBC_UK has the Worst customer service I have ever experienced. 1 hour on hold then the woman who answers doesn't have her earpiece set up so hangs up on me. How many other customers has she done this to today I wonder?
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Joao L Bosco
(@JoaoLBosco1) reported
@HSBC_UK I`m really need your help. I`m trying talk and all the HSBC team say can't help.i have all the papers to prove this HSBC customer is a fraud. He is my money!! and others is coming. Please, just check the informations you have.
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Jonathan Hodgson
(@Jonathan1922) reported
from
Wilmslow, England
Dear @HSBC_UK Your security protocols are impossible to navigate. I cant access my account at all. What is the number to speak to a real person in the UK who I have a fighting chance of being able to understand? #pissedoff
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jm123
(@Jennife87220510) reported
@MorganBroadcast I would recommend @HSBC_UK. I got my cards cloned last week, thanks to the app notifications I spotted it immediately, got the cards frozen and new ones sent out in under 10mins. Can’t fault them for 24/7 emergency support.