Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (56%)
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Login (26%)
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Website (8%)
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Transactions (6%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: Coulsdon, London, Wallington and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Coulsdon |
Withdrawals | |
| London |
Mobile App | |
| Wallington |
Login | |
| London |
Mobile App | |
| London |
Login | |
| Ealing |
Login |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@HSBC_UK is there a problem with the app, balance after bills unavailable?
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Ø
(@PsychicTime) reported
@HSBC_UK I've just waited an hour on hold to your corporate line, as soon as I get through to someone the line goes dead. All I need is a PIN for a card that was sent to me last week. Please help.
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Tasha, Miss Anxiety 🤎
(@ChocChocGirly81) reported
What have I just watched?? @HSBC_UK #NoFixedAddress advert telling people to sees her it online to help homeless get a bank@account. Like a homeless person is going to see the advent. I get the concept but just seemed so odd, a tv advert for homeless people.
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Luke Chambers
(@lukechambers) reported
@HSBC_UK I recently received a new debit card as my previous one expired. I tried to make a payment using contactless today but got a "unsupported card" error. I've made 2 successful payments using chip & pin since. Any ideas?
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gokcen
(@gokcenerdem) reported
Some services of #HSBC are not available online and at @HSBC_UK average waiting period of telephone banking is 2 hours!! It’s the end of 2021 if you realise. My battery died until I got a hold of someone. What a poor quality of service! #poorcustomerservice #embaressmentofbanking
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Usman J
(@UsmaanJ) reported
@HSBC_UK I've been trying to log into my mobile banking app for the last few days and keep getting the error: Alert: Something went wrong. Please try again later. Is this a known issue?
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INDY M
(@IndyyTweets) reported
@HSBC_UK Username??!! Are you for real? The moment i open the app it just says ‘error’
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Sam Jones
(@mrsamjones88) reported
Been passed back and fourth by @HSBC_UK all day then on hold for 1 hour 40 mins to be cut off ! Worst service ever !
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J Cole
(@hardcorePTlady) reported
@HSBC_UK Ref. 10860020. You've sat on 9k for 4 months! Money usually transfers within a week at absolute most. You've caused anxiety, created little ability to buy food & pay bills. His carer has pawned the little she has to help, because YOU can't do your job properly. 😡😡
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J Cole
(@hardcorePTlady) reported
@HSBC_UK Woking Lloyds to Woking HSBC. What the hell are HSBC up to, not allowing customers to access their money. Get this fixed, and get it fixed NOW!
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INDY M
(@IndyyTweets) reported
@HSBC_UK I did that and still not working. On top of that i could previously generate a key code and log in via my laptop. Now that ive deleted and reinstalled, i’ve lost that option now too! Great!