Is HSBC down in Walton-on-Thames, Surrey, England?
No problems detected
If you are having issues, please submit a report below.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
-
Mobile App (55%)
-
Website (16%)
-
Login (14%)
-
Transactions (12%)
-
Transfer (2%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: Wembley, London, Slough and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Login | |
| London |
Transactions | |
| London |
Login | |
| London |
Transactions | |
| Slough |
Mobile App | |
| London |
Transactions |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
-
Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
-
MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
-
Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
-
Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
-
Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
-
David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
-
Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
-
Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
-
Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
-
Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
-
HOBS62
(@hobs62) reported
from
Burnham, England
I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄
-
Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
-
Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
-
Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
-
seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
-
Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
-
seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
-
Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
-
Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
-
Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
Chris McCartney
(@chris_mccartney) reported
"Where were you transferring the money, sir?" "To a savings account." "And was this payment for a service?" "No... it was a savings account." "And is that a service, sir?" "Surely you know what a savings account is..." @HSBC_UK fraud protection continue to baffle.
-
Zippyuk
(@ZippyUK31) reported
@HSBC_UK Yes, the problem I find not just with HSBC is for customer service roles, there is no communication which is made up of the awareness wheel, and I have noticed since I was 13 years old that companies are not fully utilizing this. Why ask for a mobile or email if you don't use it?
-
Adrian
(@BigThickSlices) reported
@HSBC_UK You’re having to bribe new current account customers with £170 to join your bank. We already have laws protecting people’s immutable characteristics, especially at work. Perhaps you should focus on service delivery and grow your customer base that way? Just a thought.
-
Phillip Henwood
(@phenwooduk) reported
from
Perranzabuloe, England
@HSBC_UK is you banking ap working?
-
Kerry
(@hollycolly49) reported
@HSBC_UK Thanks for the reply. Unfortunately her mobility issues prevent her from getting to a branch. There is nowhere with any parking close enough. What is the alternative option please?
-
Anna
(@AnnaKHB) reported
@ShappiKhorsandi @HSBC_UK I’m afraid that HSBC customer care was so appalling that I changed banks. Ironically I only moved sideways to First Direct whose customer care is excellent and you get £150 moving fee x
-
Simon Williamson
(@swilliamson05) reported
@HSBC_UK Your branch service is a shambles, my closest is a digital service branch which is a glorified banking app and there is a 2 hour wait in my latest branch with people. Don't worry about customers who are teachers and can't take extended lunch breaks
-
Zippyuk
(@ZippyUK31) reported
@HSBC_UK It's been resolved. Someone sent my post back and you froze accounts. However please why is it so hard in customer service to communicate with customers ?
-
Rachel 💙 🏴
(@WestermanRachel) reported
@ShappiKhorsandi @HSBC_UK I find HSBC online banking a nightmare. Never have any issues with Lloyds
-
Sam
(@Lea_Ves) reported
@HSBC_UK I’ve been forced through setting up a new password and security id with your mobile app today. After completing that it still says the service is unavailable and isn’t supporting login via Face ID. This means I can’t currently access my funds?