Is HSBC down in Walton-on-Thames, Surrey, England?

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The latest reports from users having issues in Walton-on-Thames come from postal codes KT12.

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Walton-on-Thames, Surrey, England 07/18/2024 16:35

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (65%)

    Mobile App (65%)

  2. Website (17%)

    Website (17%)

  3. Login (12%)

    Login (12%)

  4. Transactions (5%)

    Transactions (5%)

  5. Withdrawals (%)

    Withdrawals (%)

  6. Transfer (%)

    Transfer (%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent HSBC outage reports came from the following cities: Wandsworth, Twickenham, London, Cricklewood, Walton-on-Thames, Feltham, Hayes, Hounslow, Hampstead, Richmond, Slough, Fulham, Earlsfield, Uxbridge and Ealing.

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City Problem Type Report Time
United KingdomWandsworth Mobile App
United KingdomTwickenham Mobile App
United KingdomLondon Transactions
United KingdomCricklewood Transactions
United KingdomWalton-on-Thames Mobile App
United KingdomFeltham Mobile App

Community Discussion

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HSBC Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • hines_stephen Stephen Hines (@hines_stephen) reported from London, England

    @HSBC_UK @PostOffice Can either of you help?

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • AmandaDD123 Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England

    @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

  • adamsn Nj (@adamsn) reported from Chertsey, England

    @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

  • ShethranS Sam Shethran (@ShethranS) reported from Merton, England

    HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

  • firstclubworld Darren (@firstclubworld) reported from Kensington, England

    @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

  • vmahadevan1 MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • MattCartmell Matt Cartmell (@MattCartmell) reported from Paddington, England

    Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England

    @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Matronincharge Sister Jan 💜🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇸 #together (@Matronincharge) reported

    @HSBC_UK We need a proper PEOPLE BANK. No woke BS. Just great banking and customer service.

  • RadiumChaser Dr. Radium Chaser #CFH (@RadiumChaser) reported

    @HSBC_UK I am a customer who's irritated by your focus on this stuff instead of providing outstanding customer service. You're a bank FFS

  • TheReturnOfLCF L See Eff (@TheReturnOfLCF) reported

    @ThermopylaeRIP @creventa I’ve literally never forgiven them for the judgment in Shah vs @HSBC_UK One of the most disgusting cases in modern legal history, and it should tell every customer how much this disgusting organisation really cares about them.

  • iamadave Dave Haze (@iamadave) reported

    @HSBC_UK Men. First the feminists came for us. We carried on. Then the feminists split. One group supported women, the other chick with *****. Men carried on. The outcome was, that if I am caught short, I can have a **** in the women's cubicles and no one can do naff all about it. 👍

  • SBG4LIFEUK Daniel Thompson (@SBG4LIFEUK) reported

    @HSBC_UK Your fighting a problem that DOESN’T exist. Everyone can see it’s virtue signalling nonsense. I’m gay and I don’t appreciate multi national corporations suggesting I’m some kind of victim. If you did some research you would find ALL customers don’t like the fake Pride support.

  • girlsonweb FFICCD (@girlsonweb) reported

    @chriscolin100 @AdiDee_Gee @HSBC_UK Actually kids have no issues in under the differences, adults are causing this mess.

  • MikeWel61647760 Mike Welch (@MikeWel61647760) reported

    @HSBC_UK Being able to be yourself in the workplace is an employer issue, not a customer issue. If your staff feel they need to wear a badge to feel comfortable to undertake their role, you’ve failed

  • norfolkpainter Norfolk Artist 🇬🇧 (@norfolkpainter) reported

    @HSBC_UK At the rate the banks are closing it soon won't be a problem.

  • Rousey59 Rousey (@Rousey59) reported

    @HSBC_UK So please tell me are you condoning pronouns on name badges to pander to a minority of lunatics ? I ask as a customer of 45years+

  • jolyanda_moron TheWHolyMadeOfCant (@jolyanda_moron) reported

    @MichaelH4039 @HSBC_UK Virtue signalling is so much easier and far less expensive than a useful and competent customer service. There are no big bonuses in answering the phone.