Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (21%)
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Login (15%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login | |
| London |
Withdrawals | |
| London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@HSBC_UK is there a problem with the app, balance after bills unavailable?
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Dean Kirby
(@dkirbz67) reported
@HSBC_UK Hi thanks for the response and as a HSBC customer for too many years to remember. I have found complaining to HSBC falls on deaf ears. Already switched 2 of my 3 business accounts looks like it will be 3 now. Service from HSBC is now so bad
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Electronicdog
(@electronicdoguk) reported
@HSBC_UK - Getting system errors when logging into Mobile or Online Banking - is this a system-wide problem? or an account issue specific to me?
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Michael Cosgrove
(@cozzy8) reported
@HSBC_UK when you walk into your bank as a business customer and find out you can’t get change for your business you have to go to the local @PostOffice instead, what’s the point in banking with you I might as well just open up a @PostOffice account!
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Sarah Lane
(@Laney385) reported
@HSBC_UK my banking app won't open it keeps crashing. It was working fine yesterday. Is there a known issue? I need to log in ASAP as I have transactions I need to deal with I can't log in via the website as my app is my secure key.
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David Bauer
(@DavidBauer98166) reported
@HSBC_UK I have tried to make a payment to a new payee, it accepts all of payee details, and then shows a confirmation, but then says I have been locked out of this feature. And then, it loses all the payee info and I have to enter it again. The agent said it was a "glitch", nothing else
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David Bauer
(@DavidBauer98166) reported
@HSBC_UK Two suggestions for you: 1. After adding a payee once, I shouldn't have to add them again because of a 'glitch' after the confirmation screen. 2. Bring back humans. You have decimated your customer service with bots and we're fed up with it.
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Polly Symondson
(@Pollysymondson) reported
@m_sherrington @HSBC_UK Glad you’re getting the door sorted. @HSBC_UK have been so bad, another 3 hours or being passed around and getting nowhere yet someone somewhere is sitting on money that is not theirs! Just an ounce of customer service and I’d be happy!
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Sporting Nest 🇸🇴 🇺🇦
(@SportingNest) reported
@HSBC_UK Can you send me exact instructions on how to set up a new payee on your internet bankning so that I can talk my parents through how to do it. Last time, they had problems.
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Janine
(@cdnjanine) reported
@HSBC_UK It’s been over 3 weeks @HSBC_UK….. Initially I felt bad for my cynicism but it seems your complaints resolution process functions as well as your customer service. Completely validates my decision. #SorryNotSorry
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lƐ🫁♒️
(@RyanQtpi) reported
@HSBC_UK @HSBC can you guys stop a pending payment from going through please. i need some help..