HSBC down? Current status and problems in Walton-on-Thames, Surrey, England

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

• Mobile App (56%)
• Login (27%)
• Website (9%)
• Transactions (5%)
• Withdrawals (2%)

Live Outage Map Near Walton-on-Thames, England

The most recent HSBC outage reports came from the following cities: Woking, Coulsdon, Wallington, and Ealing.

City	Problem Type	Report Time
Woking	Mobile App	5 days ago
Coulsdon	Withdrawals	10 days ago
Wallington	Login	13 days ago
Ealing	Login	2 months ago
Dorking	Login	3 months ago
Wandsworth	Mobile App	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 6 minutes ago from Kensington, England

  @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

• 
  Hemal Jadav (@hemaljadav) reported 13 minutes ago from Hillingdon, England

  @HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?

• 
  Sam Shethran (@ShethranS) reported 13 minutes ago from Merton, England

  HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

• 
  Chrissy H 🏳️‍🌈 (@Chris_1987) reported 21 minutes ago from Camden Town, England

  Honestly @HSBC_UK are terrible when you’re in need of help

• 
  Aled Smith (@AledSmith) reported 21 minutes ago from Camden Town, England

  @HSBC_UK looks like your call back function is broken

• 
  Matt Cartmell (@MattCartmell) reported 21 minutes ago from Paddington, England

  Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

• 
  Aled Smith (@AledSmith) reported 25 minutes ago from Camden Town, England

  @HSBC_UK are you having a system issue - please admit

• 
  Aled Smith (@AledSmith) reported 26 minutes ago from Camden Town, England

  @HSBC_UK what’s wrong with your business banking - is it down today?

• 
  STEPHEN RICHARDS (@SteveH_Richards) reported 30 minutes ago from Ealing, England

  My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.

• 
  Adrian Hansel (@adrianhansel) reported 39 minutes ago from Paddington, England

  Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!

• 
  Darren (@firstclubworld) reported 39 minutes ago from Kensington, England

  @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

• 
  Sapna Ghai (@sapna_ghai) reported 46 minutes ago from Brentford, England

  @HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?

• 
  Rob Dunstone (@Robduns) reported 47 minutes ago from Slough, England

  Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.

• 
  bobsmailes (@bobsmailes) reported 49 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness no one cares about customer service

• 
  Hemal Jadav (@hemaljadav) reported 51 minutes ago from Brentford, England

  @HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration

• 
  shipar ahmed (@shiparttn) reported 54 minutes ago from Wandsworth, England

  @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

• 
  bobsmailes (@bobsmailes) reported 56 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

• 
  Hemal Jadav (@hemaljadav) reported 56 minutes ago from Brentford, England

  @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

• 
  mary spillane (@spillanemary) reported 57 minutes ago from Wandsworth, England

  @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

• 
  HOBS62 (@hobs62) reported 59 minutes ago from Burnham, England

  I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DangerPlayz (@DangerPlayz2) reported 4 minutes ago

  @eddieclarke96 @HSBC_UK @HSBC_UK app for IOS has an update now my HSBCUK bank is now working thanks

• 
  Dr Mbohnyang (@DrMbohnyang) reported 5 minutes ago

  I cant wait to hear how "there is nothing we can do" along with any novel ways of asking me to "wait"... Whatever happened to "the customer is always right"? @HSBC_UK

• 
  Nelly💙 (@thebaines) reported 9 minutes ago

  Hi, @HSBC_UK. My wife is so frustrated by your online banking and poor mobile app (as well being cut off when speaking to an agent after a 30 minute wait) that she is seriously considering changing banks. What is the easiest way to get help?

• 
  Dr Mbohnyang (@DrMbohnyang) reported 14 minutes ago

  I couldnt phone, now understood as the account had been closed. As the "safeguarding team" was separate, "they could not be contacted", but the branch would "leave a note" and they would "deal with the issue". I wasnt convinced but "at last it will finally conclude"...@HSBC_UK

• 
  sue creek (@creekysue) reported 16 minutes ago

  @HSBC_UK please explain why you state you have 24hour access to a team when you don’t. Spending an hour on the phone to be told they can’t deal with the query is disappointing

• 
  Nelly💙 (@thebaines) reported 17 minutes ago

  @HSBC_UK Think she had to set everything up again from the start and was able to then log in fine.

• 
  autumn person (@AnAutumnPerson) reported 18 minutes ago

  @HSBC_UK over ONE HOUR waiting for an agent. Every single time I call, it’s “Due to exceptional demand, we are very busy”. Just get more staff please!! Shocking customer service 😡

• 
  Sam #StopFundingFakeNews (@Sam52256856) reported 19 minutes ago

  @HSBC_UK how can I make a complaint about a staff member at your Newbury branch? I had to wait over a week for a free appointment and then was greeted by a rude staff member who laughed at me and clearly had decided she wasn't going to help me before we even started.

• 
  Tom Glenwright (@Tom_Glenwright) reported 21 minutes ago

  @diegor @Jennaxgriffin @HSBC_UK It was working on iOS 15 until the latest Beta update which breaks it again, they’ll likely release another fix but it may break again if Apple release another Beta update afterwards. Best bet is waiting a bit before jumping on the next Beta update!

• 
  Lord David Harrison (@David37127723) reported 22 minutes ago

  @HSBC_UK As I thought, HSBC totally unfriendly and not customer reliable. Hate the tough questions. People sick to death of being forced to use online banking and not being able to talk to humans. Great if banks were open Saturday, but not.