HSBC

Is HSBC down in Walton-on-Thames, Surrey, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Walton-on-Thames, Surrey, England 12/12/2025 05:25

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (21%)

    Website (21%)

  3. Login (15%)

    Login (15%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent HSBC outage reports came from the following cities: London and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Mobile App
United KingdomWandsworth Mobile App
United KingdomLondon Website
United KingdomLondon Login
United KingdomLondon Withdrawals
United KingdomLondon Mobile App

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness no one cares about customer service

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK are you having a system issue - please admit

  • spillanemary mary spillane (@spillanemary) reported from Wandsworth, England

    @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

  • elanacovshoff Elana C (@elanacovshoff) reported from London, England

    @HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.

  • Karashgould Carol Gould (@Karashgould) reported from Paddington, England

    Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful

  • jdboxall John Boxall (@jdboxall) reported from Merton, England

    @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

  • Yadzinooo YM (@Yadzinooo) reported from Merton, England

    @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

  • Adeolu_98 AO (@Adeolu_98) reported from London, England

    @HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!

  • shiparttn shipar ahmed (@shiparttn) reported from Wandsworth, England

    @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

  • AbundanceLondon Abundance London (@AbundanceLondon) reported from Hounslow, England

    @HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...

  • stevedw40 steve (@stevedw40) reported from Wandsworth, England

    @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

  • jdboxall John Boxall (@jdboxall) reported from Merton, England

    But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

  • vk225 Varun Khanna (@vk225) reported from Camden Town, England

    @HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK what’s wrong with your business banking - is it down today?

  • Karashgould Carol Gould (@Karashgould) reported from Paddington, England

    Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK looks like your call back function is broken

  • Tute Matias Cervi (@Tute) reported from Wandsworth, England

    @HSBC_UK can you please give me access to my account?

  • marshallb60 Ben Marshall (@marshallb60) reported from Kingston upon Thames, England

    @HSBC_UK is there a problem with the app, balance after bills unavailable?

  • Adeolu_98 AO (@Adeolu_98) reported from London, England

    @HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • dkirbz67 Dean Kirby (@dkirbz67) reported

    @HSBC_UK Hi thanks for the response and as a HSBC customer for too many years to remember. I have found complaining to HSBC falls on deaf ears. Already switched 2 of my 3 business accounts looks like it will be 3 now. Service from HSBC is now so bad

  • electronicdoguk Electronicdog (@electronicdoguk) reported

    @HSBC_UK - Getting system errors when logging into Mobile or Online Banking - is this a system-wide problem? or an account issue specific to me?

  • cozzy8 Michael Cosgrove (@cozzy8) reported

    @HSBC_UK when you walk into your bank as a business customer and find out you can’t get change for your business you have to go to the local @PostOffice instead, what’s the point in banking with you I might as well just open up a @PostOffice account!

  • Laney385 Sarah Lane (@Laney385) reported

    @HSBC_UK my banking app won't open it keeps crashing. It was working fine yesterday. Is there a known issue? I need to log in ASAP as I have transactions I need to deal with I can't log in via the website as my app is my secure key.

  • DavidBauer98166 David Bauer (@DavidBauer98166) reported

    @HSBC_UK I have tried to make a payment to a new payee, it accepts all of payee details, and then shows a confirmation, but then says I have been locked out of this feature. And then, it loses all the payee info and I have to enter it again. The agent said it was a "glitch", nothing else

  • DavidBauer98166 David Bauer (@DavidBauer98166) reported

    @HSBC_UK Two suggestions for you: 1. After adding a payee once, I shouldn't have to add them again because of a 'glitch' after the confirmation screen. 2. Bring back humans. You have decimated your customer service with bots and we're fed up with it.

  • Pollysymondson Polly Symondson (@Pollysymondson) reported

    @m_sherrington @HSBC_UK Glad you’re getting the door sorted. @HSBC_UK have been so bad, another 3 hours or being passed around and getting nowhere yet someone somewhere is sitting on money that is not theirs! Just an ounce of customer service and I’d be happy!

  • SportingNest Sporting Nest 🇸🇴 🇺🇦 (@SportingNest) reported

    @HSBC_UK Can you send me exact instructions on how to set up a new payee on your internet bankning so that I can talk my parents through how to do it. Last time, they had problems.

  • cdnjanine Janine (@cdnjanine) reported

    @HSBC_UK It’s been over 3 weeks @HSBC_UK….. Initially I felt bad for my cynicism but it seems your complaints resolution process functions as well as your customer service. Completely validates my decision. #SorryNotSorry

  • RyanQtpi lƐ🫁♒️ (@RyanQtpi) reported

    @HSBC_UK @HSBC can you guys stop a pending payment from going through please. i need some help..