Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (63%)
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Website (17%)
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Login (13%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login | |
| London |
Withdrawals | |
| London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Man
(@ssiva77) reported
@HSBC_UK absolutely horrenduous that i had to spend 1 hour on phone with fraud team for every genuine payment made and despite explaining each time, i have to repeat the same thing from A to Z. shabby customer service from HSBC, can someone please reply, all details are in DM
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Chris Tuck
(@Mctuck78) reported
@HSBC_UK Sadly your service does not match up when you’ve made a mistake. Paying retailers twice & making your customer remain out of pocket for a prolonged time whilst going dark!! Blaming the retailer, who blames you, while the customer is in the dark and out of pocket. #DoesNotAddUp
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Cerura
(@Cerura) reported
@HSBC_UK Interesting! There is no problem with Aviva, Jupiter, M&G etc. I am trying to register a Power of Attorney but finding it impossible with HSBC! Uploading not an option. Perhaps you can put me in touch with your compliance department so I can keep us both within the law?
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Simon Perrett
(@PerrettSRF) reported
@HSBC_UK, I've also tried complaining. After I did speak to that agent, I got an automated email asking about my experience. I explained my problems. And nothing happened.
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TalkingAway
(@talkingaway) reported
@HSBC_UK not a massive problem compared to what’s going on in the world right now but I have had a badge notification on my HSBC app now for over 6months , I spoke to you earlier in the year and you said it would be resolved in next update.
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Dewi Jones
(@Dewijones97) reported
Awful customer service by @HSBC_UK
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Donna Marie
(@DoomaMoo) reported
@HSBC_UK Trying to report a scam text my 82 year old father replied to yesterday is an absolute joke! Been transferred to three different people, repeating the same details every time and cannot seem to get any help!! Utterly useless #HSBC
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Cyber Haiduc
(@CyberHaiduc) reported
@HSBC_UK You provide zero support whatsoever, you blood sucking parasites.
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Gareth Griffiths 🏴
(@GEGriffiths) reported
@HSBC_UK have charitable account want to get online banking but don't have the telephone security code, how can I access this please to set up new online account.
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Indie Queen
(@seaside_sophie) reported
@HSBC_UK heard it all now, can’t pay in cash in my own HSBC branch!!! One machine to do it and it is broken, 3 staff standing around that said they’re unable to do 🤯