Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (18%)
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Login (18%)
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Transactions (3%)
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Transfer (3%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: Dorking, London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking |
Login | |
| London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login | |
| London |
Withdrawals |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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HOBS62
(@hobs62) reported
from
Burnham, England
I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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David Hatton Books
(@davidhattonbook) reported
HSBC refusing to switch my direct debits over to my new bank. Glad to be leaving them @HSBC_UK shameful service, you’ve offered me nothing for the last 20 years. I encourage others to move to a new bank too.
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Ruth Eddy
(@rutheddy90) reported
@HSBC_UK I’ve been advised there are no alternatives other than waiting 4-8 weeks for a response to my complaint that I was told was being investigated on 17th Nov & to wait 10 working days for a response. I’ve asked for my account to be closed & already have a new one with Virgin!
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Abid Ghufran
(@notbeyonddoubt) reported
@HSBC_UK @HSBC HSBC is a nuisance. My pos transaction gets declined even before I cld enter my pin. Support tells me pin was blocked. I ask them for the reason but instead they tell me how it can be unblocked. My money and I cannot spend it. Time to switch bank accounts.
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mabawser 🇦🇷🇦🇷🇦🇷ARG
(@terrytibbs1967) reported
@HSBC_UK avoid HSBC. New customer and can't access accounts as no telephone banking log in arrived. Be leaving in new year. Terrible service
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Abid Ghufran
(@notbeyonddoubt) reported
@AskNationwide Hello Nationwide. I am an existing mortgage customer. I want to find out how I can switch my HSBC account to Nationwide. HSBC has barred me too many times from using my own money for stupid reasons. I hope Nationwide would be more customer friendly. @HSBC_UK @HSBC
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Abid Ghufran
(@notbeyonddoubt) reported
@HSBC_UK I have already provided details to Nicole but no explanation so far. All she said was that she has seen that I contacted customer support and that they would have assisted me. This is not the case however. Customer support did not explain WHY my card was declined.
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The Crypto Time Lord
(@8VJ1Rq50HhwLptp) reported
@HSBC_UK working hard eh. You place a block on my account, i ring telephone banking but you close at 8pm. Online chat directs me to fraud dept. Wait 30mins to get answered to be told theres no block, yet i try the transaction whilst your staff are on the line and it comes up as.
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Abid Ghufran
(@notbeyonddoubt) reported
@HSBC_UK I need to understand why my card was blocked/declined. My money and I cannot spend it?? I have DM'ed Nicole and contacted your support but no explanation provided.
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neil payne
(@nmp147) reported
@HSBC_UK hi,I still have some old £20 notes, am I able to still deposit them into my hsbc account,if so as my local branch is a counterless service will the cash paying in machine accept them!!??
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Lord Samuel J Jack ⚒️
(@SamuelJJack2) reported
Hi @HSBC_UK from Steps UK. Can you please block Edmund from your account? He’s upset because he’s been left out.