Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (21%)
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Login (15%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login | |
| London |
Withdrawals | |
| London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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HOBS62
(@hobs62) reported
from
Burnham, England
I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Jasper
(@jaspermccrea) reported
@HSBC_UK congratulations on completely breaking the cheque reading bit of your app. It was next to impossible to get it to work previously, now you've pushed it over the line to not working at all. Big shout out to the development and QA team.
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яαумσи∂ нσι тιи ℓαм
(@LamHoiTin) reported
@HSBC_UK hi, is it possible that you can try and update the app to support IOS 15 please because people that are developed with apple. I'm using the the new software which is IOS 15 beta version so please can you try and update the app that can support it please.
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Emilce Sandra Rees
(@EmilceRees) reported
@HSBC_UK My local HSBC branch refuses to help me because I bank with First Direct - who takes no responsibility for it. I don't have a driving licence and I am not going to renew my passport, which were asked as forms of ID to serve me at the cashier's desk. A new low.
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Mo
(@Mo_Amnis_Crypto) reported
@HSBC_UK @HSBC Why isit everytime I want to speak to an advisor, they are apologetic but pass me to 25 different people and never sort an issue until I go to the financial ombudsman. It's all very exhausting. Are all your teams there to be sorry or fix problems? Confused
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Zoe Jacks
(@ZoeJacks) reported
@HSBC_UK Called number. It's a joint account we need, not 3rd party mandate. Told I can't have form sent or link given. Must go to a branch - I don't have one nearby. My father can't pick one up. He's housebound with terminal cancer. Is it impossible to send a link that I can download?
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JOLLY 𝐆𝐎𝐎𝐃 BEER
(@JollyGoodBeer) reported
@BigDogDrinks @HSBCUKBusiness I've generally been happy as a @HSBC_UK Business customer for 7 years... but this situation with being unable - after approaching 7 hours on the phone now - of reporting CARD FRAUD (FFS) is disturbing enough I'm going to look for alternatives.
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Sarkon Toast
(@polecattimes) reported
@HSBC_UK just how useless are you? Worst service I’ve ever encountered. Trying to complete your stupid wrecked messed up safeguard review, but it can’t be done. I have a locked account which can’t be unlocked because for months you’ve sent emails to the wrong address.
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Andrew Rhomberg
(@arhomberg) reported
@HSBC_UK as mentioned beforehand after quite some time of trying different things I found a path that bypassed your homepage and that allowed me to log-in, as stated beforehand the issue was with your homepage
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annie owen
(@Anniecdoting) reported
@HSBC_IN @HSBC_UK Funds transferred for charity use 16 days ago still not received. It is IMMORAL and unacceptable that bank holds funds urgently needed for medical supplies to villagers. Please place TODAY in recipient’s ICICI account to be used to help village people.
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CJTShadow28
(@CjtShadow28) reported
@HSBC_UK Are you able to inform your developer team about this, to see if they can push a fix for it as soon as possible as I love using the app as it’s really useful.