HSBC status: access issues and outage reports

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

• 
  Ben Marshall (@marshallb60) reported 51 seconds ago from Kingston upon Thames, England

  @HSBC_UK is there a problem with the app, balance after bills unavailable?

• 
  John Boxall (@jdboxall) reported 2 minutes ago from Merton, England

  @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

• 
  MV (@vmahadevan1) reported 3 minutes ago from Hounslow, England

  Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

• 
  bobsmailes (@bobsmailes) reported 4 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

• 
  shipar ahmed (@shiparttn) reported 5 minutes ago from Wandsworth, England

  @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

• 
  Peter Wilkins (@Peter_Wilkins78) reported 13 minutes ago from Kingston upon Thames, England

  @HSBC_UK is the app down? Have tried and says there's an error - try again later

• 
  Paul Smith (@paulhelpspeople) reported 14 minutes ago from Hounslow, England

  It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

• 
  Matias Cervi (@Tute) reported 17 minutes ago from Wandsworth, England

  @HSBC_UK can you please give me access to my account?

• 
  YM (@Yadzinooo) reported 18 minutes ago from Merton, England

  @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

• 
  Hemal Jadav (@hemaljadav) reported 19 minutes ago from Brentford, England

  @HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration

• 
  Mike Fuller (@ninepine) reported 20 minutes ago from Banstead, England

  Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

• 
  Abundance London (@AbundanceLondon) reported 22 minutes ago from Hounslow, England

  @HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...

• 
  STEPHEN RICHARDS (@SteveH_Richards) reported 32 minutes ago from Ealing, England

  My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.

• 
  John Boxall (@jdboxall) reported 38 minutes ago from Merton, England

  But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

• 
  Paul Smith (@paulhelpspeople) reported 38 minutes ago from Hounslow, England

  @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

• 
  David Howorth (@dhoworth1) reported 45 minutes ago from Esher, England

  .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

• 
  Amanda Davies-Day (@AmandaDD123) reported 46 minutes ago from Spelthorne District, England

  @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

• 
  mary spillane (@spillanemary) reported 51 minutes ago from Wandsworth, England

  @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

• 
  Hemal Jadav (@hemaljadav) reported 55 minutes ago from Brentford, England

  @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

• 
  Alex (@alex6130) reported 58 minutes ago from Richmond, England

  @HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mike Tims (@Mike_Tims) reported 2 minutes ago

  @HSBC_UK And its widely known in banking the HSBC has little interest in its UK retail operation - compare the services on offer with its dedicated account Chinese Communist Party for example and phone based access to cash machines in HK for all account holders….

• 
  Arpan Jain (@jainarpan13) reported 4 minutes ago

  @HSBC_UK I had an account with you when in UK. I moved to India for two years and now want to use the account. Since the number registered with you is not working, I am not able to login. Could you please help me in logging into my account by verifying the details using email.

• 
  Valdrin Hoxha (@h_valdrin) reported 6 minutes ago

  @HSBC_UK I made call this morning about my credit card one you of lady from customer service she wasn’t very helpful I hope the phone are record . Thank You

• 
  Alex Roebuck (@AlexRoebuck) reported 6 minutes ago

  @HSBC_UK Woken up to an email from you confirming registration of my card on Apple Pay. I’m lead to believe this was a glitch - will you be issuing a follow up to confirm?

• 
  AI Enthusiast (@aici_interiors) reported 6 minutes ago

  @HSBC_UK is there ANY uk call centre with English- speaking people AND with ability to actually solve an issue? I called 4 times this mont and your Indian call centre has NOT Been trained on proper support! You've gone so downhill with your cost-cutting measures!!

• 
  Adam (@c0ntr0lzed) reported 9 minutes ago

  @HSBC_UK Is it possible to set up an Executor account without already being an existing customer of HSBC?

• 
  Dawnin 27/9@LFC❤⚽️ 🇺🇦🌻 (@dawniedavidson) reported 10 minutes ago

  @HSBC_UK at some point banks need to accept that some clients need actual help to set up accounts rather than do a bit, send them away, when client receives emails and no clue what they are supposed to do esp when they are using old mobile devices, no clue how to upload info

• 
  Frenchgranny (@frenchgranny) reported 12 minutes ago

  @HSBC_UK Very very impressed. My card was hacked on Saturday, you spotted it immediately and contacted me. No payment was made to the fraudsters. A new card was necessary and you sd 4-5 working days. It arrived today. Excellent service, thank you.

• 
  Melissa Chester (@AhsUBCunyRccc) reported 12 minutes ago

  @dawniedavidson @HSBC_UK We had that here at the bank I work in-changed software, causing customers to have to learn new online banking, statements, etc. It caused some chaos for sure, esp for our older friends, but a little good customer service does wonders. #proudofmybank

• 
  Manda 🇵🇸 🍀 (@mandacfc) reported 13 minutes ago

  @HSBC_UK I am not willing to respond privately. I have wasted a month of my life trying to get help from you. I am in process of removing every client from your business. It is shocking the service I have received