HSBC

Is HSBC down in Walton-on-Thames, Surrey, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Walton-on-Thames, Surrey, England 12/09/2025 23:20

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (64%)

    Mobile App (64%)

  2. Website (15%)

    Website (15%)

  3. Login (15%)

    Login (15%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent HSBC outage reports came from the following cities: London and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Mobile App
United KingdomWandsworth Mobile App
United KingdomLondon Website
United KingdomLondon Login
United KingdomLondon Withdrawals
United KingdomLondon Mobile App

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • hines_stephen Stephen Hines (@hines_stephen) reported from London, England

    @HSBC_UK @PostOffice Can either of you help?

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Hillingdon, England

    @HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?

  • firstclubworld Darren (@firstclubworld) reported from Kensington, England

    @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

  • SteveH_Richards STEPHEN RICHARDS (@SteveH_Richards) reported from Ealing, England

    My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.

  • adrianhansel Adrian Hansel (@adrianhansel) reported from Paddington, England

    Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!

  • spillanemary mary spillane (@spillanemary) reported from Wandsworth, England

    @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK what’s wrong with your business banking - is it down today?

  • Robduns Rob Dunstone (@Robduns) reported from Slough, England

    Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Brentford, England

    @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

  • ShethranS Sam Shethran (@ShethranS) reported from Merton, England

    HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

  • Chris_1987 Chrissy H 🏳️‍🌈 (@Chris_1987) reported from Camden Town, England

    Honestly @HSBC_UK are terrible when you’re in need of help

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Brentford, England

    @HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration

  • hobs62 HOBS62 (@hobs62) reported from Burnham, England

    I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK are you having a system issue - please admit

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK looks like your call back function is broken

  • sapna_ghai Sapna Ghai (@sapna_ghai) reported from Brentford, England

    @HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?

  • MattCartmell Matt Cartmell (@MattCartmell) reported from Paddington, England

    Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Mixie84 Lisa McFordy (@Mixie84) reported

    @HSBC_UK any idea when your banking app will be fixed? I have an android phone and haven't been able to access the app since yesterday evening. Thanks.

  • ThomasJPitts Thomas Pitts 🙋🏻‍♂️ (@ThomasJPitts) reported

    @HSBC_UK I've tried to get a response from you for a long time now about an issue I have. I've emailed you, rung you... got nowhere. Months this has been going on.

  • SuntareeCharlt Suntaree Charlton (@SuntareeCharlt) reported

    @HSBC_UK Mr Wilfred Francis Charlton sorry I not understand postcode for a little bit English Can help me please. 🙏🙏🦶

  • pradeepdube2016 pradeep dube (@pradeepdube2016) reported

    @HSBC_UK please help me with my HSBC business account application status as every time I called the HSBC customer service they are not able to provide any update & it seems they themselves are confused as everyone is providing different answers which is not matching

  • Nicola_Askham Nicola Askham #TheDataGovernanceCoach (@Nicola_Askham) reported

    @HSBC_UK help I have a new phone and wiped the old one before I realised that I needed it to set up the HSBC app on my new phone. How can I get the app to work on my new phone now? Thanks for your help.

  • hotyuran Yuran Parody (@hotyuran) reported

    @HSBC_UK currently have 1 financial ombudsman and 2 internal complaints filed with HSBC what a **** show of a bank

  • SuntareeCharlt Suntaree Charlton (@SuntareeCharlt) reported

    @HSBC_UK Mr Wilfred Francis Charlton sorry I not understand postcode for a little bit English Can help me please. 🙏🙏

  • deafdirector Louis Neethling (@deafdirector) reported

    @HSBC_UK just used a relay service to find out why my credit file is not correct -HSBC credit card for 20years not on file - been passed from pillar to post. Now told it’s because of me not signing a GDPR paper to share my financial details 🙄 Impossible to rectify #nightmare

  • EiJake Jake Morrison (@EiJake) reported

    @HSBC_UK hi I’ve called four times this morning. Twice the phone has been put down on me (once when on hold, other when transferring me) and then they don’t call me back. I keep having to wait in the queue. Im not doing it again - please can you escalate.

  • littleharryhawk little harry hawk (@littleharryhawk) reported

    @HSBC_UK Morley, Leeds. Only 1 machine is the first problem. Staff were as friendly and helpful as ever. Think banks are making a major mistake getting rid of counters. I now have to queue to put notes in. Then queue again for the cheque machine - then find somewhere else for the coins