HSBC

Is HSBC down in Walton-on-Thames, Surrey, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Walton-on-Thames, Surrey, England 03/12/2026 05:40

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Login (24%)

    Login (24%)

  3. Website (11%)

    Website (11%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (3%)

    Transfer (3%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent HSBC outage reports came from the following cities: Ealing and Dorking.

Loading map, please wait...
City Problem Type Report Time
United KingdomEaling Login
United KingdomDorking Login
United KingdomLondon Mobile App
United KingdomWandsworth Mobile App
United KingdomLondon Website
United KingdomLondon Login

Community Discussion

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HSBC Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • Peter_Wilkins78 Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England

    @HSBC_UK Seems to be working now thanks

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • AmandaDD123 Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England

    @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

  • adamsn Nj (@adamsn) reported from Chertsey, England

    @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

  • SmoothRegulator Peter Crowley (@SmoothRegulator) reported from Ealing, England

    Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

  • amala_n_ewedu Abi National (@amala_n_ewedu) reported from Wandsworth, England

    @HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

  • dominicJB7 Dominic Baker (@dominicJB7) reported from Kingston upon Thames, England

    @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

  • originalKL Kaustubh (call me KL) - he/him (@originalKL) reported from London, England

    @HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • Peter_Wilkins78 Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England

    @HSBC_UK is the app down? Have tried and says there's an error - try again later

  • PompeySavs Andrew Saveall (@PompeySavs) reported from Spelthorne District, England

    On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England

    @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

  • vmahadevan1 MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

  • alex6130 Alex (@alex6130) reported from Richmond, England

    @HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • christesla 🏳️‍🌈Chris Danks (@christesla) reported

    @Wroe_Tweet @HSBC_UK I only have HSBC UK & US apps installed. I assume first directs next app update will have iOS 16 support

  • JenniP06726609 Jenni P ❤ 🇺🇦 ❤ (@JenniP06726609) reported

    @HSBC_UK have found a credit card but you make it next to impossible report it quickly and easily. Glad I don't bank with you!

  • gigeaky S. S. George (@gigeaky) reported

    @HSBC_UK on a good note HSBC mobile banking app is finally working on iOS 16 public beta after today's update! #iOS16 #hsbconios16

  • stappersyork Stappersyork (@stappersyork) reported

    @HSBC_UK your service is truly appalling. I have been on hold for 20 mins. That’s fine, was prepared for that. Now been transferred twice. I will not give up, but OMG how tempted am I to just give up my credit card and go elsewhere. Too many bad experiences with you.

  • ClemFandango987 Clem Fandango (@ClemFandango987) reported

    @HelenYaffe @BenjaminNorton @HSBC_UK HSBC is shorthand for financial corruption. Awful bank.

  • peterkarlw Peter Williams (@peterkarlw) reported

    @HSBC_UK I've changed my mobile phone number and phoned HSBC for help - they tell me that I can't update it on the telephone and in any case it'll take 15 days to update - I'm told to use the app - the app says it's sending a verification code to my old phone - talk about circles

  • DIO_TI_AMA A₪D®EW™  (@DIO_TI_AMA) reported

    For those who have had issues with the @HSBC_UK banking app on iOS 16 beta, the latest app update now means the app works fine on iOS 16 #hsbc #iOS16 #Apple

  • astra46 🔶🔶🔶🔶🔶 (@astra46) reported

    @HSBC_UK how can i make a complaint about a credit card default on my account? I have been trying to speak to someone on the telephone, terrible customer service, long waits and customer service assistants that have no idea of the problem.

  • htunns Hannah Tunnicliffe (@htunns) reported

    @HSBC_UK such poor customer service. Been waiting 20+ minutes to get through to support and when I am on the call for 45 minutes trying to figure out the issue they transfer me to another team and the call drops. Have to call again and start at the back of the queue. Shocking

  • mitchellsx Simon Mitchell (@mitchellsx) reported

    @owens_lee @eddieclarke96 @HSBC_UK Great it works now, but completely shocking service having to wait two months for an update. Will they learn there lesson when iOS 17 beta comes?!?