Is HSBC down in Walton-on-Thames, England?

Problems in the last 24 hours in Walton-on-Thames, England

HSBC signals over the past 24 hours, with local activity from Walton-on-Thames, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Service-wide baseline

Live Outage Map Near Walton-on-Thames, England

The most recent HSBC outage reports came from the following cities: Slough.

City	Problem Type	Report Time
Slough	Mobile App	2 months ago
Guildford	Mobile App	5 months ago
Sutton	Website	6 months ago
Southall	Mobile App	6 months ago
Woking	Mobile App	6 months ago
Coulsdon	Withdrawals	6 months ago

Community Discussion

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HSBC Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

• 
  John Boxall (@jdboxall) reported 11 seconds ago from Merton, England

  @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

• 
  Carol Gould (@Karashgould) reported 1 minute ago from Paddington, England

  Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful

• 
  Hemal Jadav (@hemaljadav) reported 6 minutes ago from Hillingdon, England

  @HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?

• 
  Andrew Saveall (@PompeySavs) reported 8 minutes ago from Spelthorne District, England

  On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.

• 
  Rob Dunstone (@Robduns) reported 12 minutes ago from Slough, England

  Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.

• 
  shipar ahmed (@shiparttn) reported 15 minutes ago from Wandsworth, England

  @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

• 
  STEPHEN RICHARDS (@SteveH_Richards) reported 16 minutes ago from Ealing, England

  My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.

• 
  Paul Smith (@paulhelpspeople) reported 16 minutes ago from Hounslow, England

  @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

• 
  Claidhbh Mac Giolla Bhríde (@Warri0rS0ul) reported 19 minutes ago from Brentford, England

  @HSBC_UK Just got another one. Since I'm not a HSBC customer the link isn't of any use to me. Thanks anyway.

• 
  Aled Smith (@AledSmith) reported 28 minutes ago from Camden Town, England

  @HSBC_UK looks like your call back function is broken

• 
  Matt Cartmell (@MattCartmell) reported 31 minutes ago from Paddington, England

  Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

• 
  MV (@vmahadevan1) reported 39 minutes ago from Hounslow, England

  Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

• 
  Amanda Davies-Day (@AmandaDD123) reported 39 minutes ago from Spelthorne District, England

  @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

• 
  Ivan Alexander (@ijaen) reported 40 minutes ago from Paddington, England

  @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

• 
  Nj (@adamsn) reported 46 minutes ago from Chertsey, England

  @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 50 minutes ago from Ealing, England

  @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

• 
  Darren (@firstclubworld) reported 50 minutes ago from Kensington, England

  @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

• 
  mary spillane (@spillanemary) reported 50 minutes ago from Wandsworth, England

  @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

• 
  Ivan Alexander (@ijaen) reported 52 minutes ago from Paddington, England

  @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

• 
  Alex (@AlexRM) reported 53 minutes ago from Victoria, England

  @HSBC_UK I want to open an Advance account using the account switching service but at no point during the application process do you request my old bank details. Not sure therefore how you’re going to manage to switch it! Please can you explain how to do this?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rachel Gooden (@rachgooden) reported 7 minutes ago

  @HSBC_UK need help with a mortgage account number .. pls can someone DM me

• 
  Manda 🇵🇸 🍀 (@mandacfc) reported 9 minutes ago

  @HSBC_UK Did you seriously ask me to message me privately so you could tell me in private you can’t help? Are you serious?

• 
  Awenaio (@awenaio) reported 11 minutes ago

  @HSBC_UK HSBC has locked my account. Their customer services will not put me through to an agent. Their chat is incapable of helping with the problem. It means I have no access to my account, either online or by app. This can only be fraud. You cannot report fraud because the customer services number will not put you through to an agent. This is disgraceful.

• 
  James Bentley (@JamesBentleyAM) reported 12 minutes ago

  @HSBC_UK @JohnnyGill9301 hello, like Johnny I am not an HSBC customer and I need to speak to someone. The number you have provided asks for HSBC account details which I do not have.

• 
  Teddy (Theodora) Leppington (@TeddyLeppington) reported 12 minutes ago

  @HSBC_UK Not sure why I'm a customer. Bring back the days of The Midland. Up to 70 days for an ISA transfer in? Nationwide. Mum's done in a day. Money sitting in my last bank's holding account. I'm earning NOTHING! Branch sent a complaint in April. 1 email. We haven't sorted it

• 
  Mad_hatter (@Madhatt41585343) reported 14 minutes ago

  Is it actually possible to get £220 switch bonus? Terms say must 'open a bank account in our mobile banking app' App sends me back to the website. Help bot says "need to apply... on your web browser... application isn’t available on the mobile app" @HSBC_UK

• 
  さぶろう (@Sub_Low19) reported 15 minutes ago

  Hi, @HSBC_UK I'm hoping you can help. I tried calling to reactivate my frozen account, but the automated system asks for my telephone banking security number, which I don't have it with me. Could you please provide a phone number where I can speak to someone directly? Thanks.

• 
  TS (@PZR311067) reported 16 minutes ago

  @HSBC_UK @rosieerooo22 Same with us, a/c upgrade on joint account, did 5 Hard searches each on our credit file because you upgraded to wrong account, and to fix it you did more, complaints team a joke, now with FOS to sort as in one go you have destroyed a perfect credit rating.

• 
  Felix MD. (@felixonyegbule) reported 16 minutes ago

  @HSBC_UK it’s quite sad that I will have to close my main account with you after six solid years. It’s been good using your bank, unfortunately , lately it’s increasing difficult solving basic customer care problems. The HSBC app as well is horrible to navigate. Quite appalling

• 
  White Apathy (@fundcruncher) reported 17 minutes ago

  @HSBC_UK I'm not having issues accessing the app. Why don't you read what I've typed.