Is HSBC down in Walton-on-Thames, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Walton-on-Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (54%)
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Login (27%)
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Website (10%)
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Transactions (6%)
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Transfer (2%)
Live Outage Map Near Walton-on-Thames, Surrey, England
The most recent HSBC outage reports came from the following cities: Wallington, London and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Wallington |
Login | |
| London |
Mobile App | |
| London |
Login | |
| Ealing |
Login | |
| Dorking |
Login | |
| London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Walton-on-Thames, England
Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Santana Cavanaugh
(@SantanaCavanau5) reported
@geoffreypope @HSBC_UK Contact @hsbbits for your account I had same issues some weeks ago dm immediately to rectify your account his an expert.
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Ian Campbell
(@campbell_ic) reported
@HSBC_UK @WhichUK Any chance anyone can acknowledge my problem and explain why I'm locked out of my account?
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Nicola Armstrong
(@Nicola8200) reported
@HSBC_UK Hi there, yes I would like to escalate this. I am absolutely appalled by the lack of service and when customers are entrusting you with their money we should feel confident that it is in safe hands. So yes please.
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Russ 🇬🇧 🇪🇺 🇳🇴 🇳🇿 🇨🇦 🇵🇸 🇮🇱 🍃🌳🌲🌵
(@Russell46739210) reported
@HSBC_UK The old one was fine. The new one needs you to scroll down to find the appropriate button & gives several options. Instructions on the website as you try to log on to your a/c have the confusing message "Don't log on to the app", pictures are blurred & don't say you must scroll.
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Jerome Brown
(@Jeromelb93) reported
@HSBC @HSBC_UK your customrr service teams ability to call back is terrible. I've been waiting 6 months for news on my chargeback dispute.
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Annabel Kaye
(@AnnabelKaye) reported
@HSBC_UK Noone knows in advance when an unauthorised direct debit will be taken from their account. Your systems need changing. Do not blame your customer for lack of psychic powers
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fiona a
(@fionaa2) reported
@Silvee19 @HSBC_UK Totally had the same problem myself. Asking for kids to go into branch when it was impossible due to school hours/Covid opening times. There has to be an easier way!
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Lloyd Morgan-Moore
(@Lloydm_85) reported
@Russell46739210 @HSBC_UK Yep, I can't even log in. It tells me I'm using an "incorrect code" when I'm using my fingerprint. I can't use the website to fix it because that requires you to use the app to log on. Their advice seems to be to arrange to have a physical key delivered which is laughable
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John Mcfarlan
(@johndwmcfarlan) reported
@HSBC_UK @WhichUK ..just read down the list of replies to see how bad your service is.
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Kewlair
(@KewlairHQ) reported
@HSBC_UK Your iOS app is broken as *****, I am constantly having to go through the hoop jumping bullshit reseting my mums account because the system makes nosense, even after going in and having it done in branch it doesn't work when at home.. it is NOT condusive to old people.