HSBC status: access issues and outage reports

Problems in the last 24 hours in Darwen, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Darwen, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Darwen, England

Latest outage, problems and issue reports in Darwen and nearby locations:

• 
  Lisa S (@lisajlb1970) reported 1 minute ago from Westhoughton, England

  @HSBC_UK hi your chat bot doesn't help with registering online and says I need to login. The issue is with registering so a bit difficult to get to a person. When registering saying can't as you need contact details. Does this mean a mobile number is needed for online banking?

• 
  Susan B ******* (@sbrionyc) reported 4 minutes ago from Walton le Dale, England

  @HSBC_UK are you down tonight..daughter can't load

• 
  knitswithbeer🧶🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 20 minutes ago from Euxton, England

  So @HSBC_UK sent me a letter about an account I believed was closed; Can't sort via Online Help as the bot is useless Can't do over the phone as I don't have the number the automated voice needs Can't do in branch* as both Chorley and Leyland are closed *nearest is Preston

• 
  Elaine Edwards (@ElaineEdwards13) reported 33 minutes ago from Bolton, England

  @RichardKennedy @cooda @HSBC_UK Hopefully they will fix it soon

• 
  Andrea Webster (@AndreaWeb81) reported 41 minutes ago from Mellor, England

  @HSBC_UK NOT A CHANCE!!! The Bank is a complete NO NO for "help" they just help themselves!

• 
  Christopher (@Christo13934305) reported 47 minutes ago from Wigan, England

  @RugbyBenCohen @HSBC_UK It must be frustrating, I know with HSBC I've never had a positive response with the actual customer service. I look for more transparency than actual "branding".

• 
  Hannah Monaghan (@Mrs_H_Monaghan) reported 50 minutes ago from Bury, England

  The functionality to setup standing orders is shocking on your app and on desktop @HSBC_UK, impossible to set up! Even your online bot couldn’t help.

• 
  Gillian Fielding (@g_fielding) reported 51 minutes ago from Rawtenstall, England

  @HSBC_UK what’s happening with your call centre? On hold for ages then it drops. We need to get a transaction completed in the next 20 minutes. Help please!!!

• 
  Elaine Edwards (@ElaineEdwards13) reported 55 minutes ago from Bolton, England

  @HSBC_UK is there an issue with your bill payments as it looks like my staff haven't been paid yet it shows as all payments have gone out

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stuart Fox (@stuartfoxmusic) reported 3 minutes ago

  @HSBC_UK So you’ll engage when it’s fun, but block me after you’ve been abusive and insulting and I just want an apology and assurance it won’t happen again.

• 
  Mike Tims (@Mike_Tims) reported 3 minutes ago

  @HSBC_UK And its widely known in banking the HSBC has little interest in its UK retail operation - compare the services on offer with its dedicated account Chinese Communist Party for example and phone based access to cash machines in HK for all account holders….

• 
  David Corner (@Dave_Corner) reported 4 minutes ago

  @HSBC_UK Hi myself my wife and kids are all on the correct version on different devices, and it shows the licence error for all of us when trying to to play in a cheque.

• 
  Jamie Williams (@AstroJamie_) reported 8 minutes ago

  @HSBC @HSBC_UK please can I speak to your customer service about a switch offer?

• 
  Iainblue (he/him)🌈 (@IainMacDonald17) reported 9 minutes ago

  @HSBC_UK dear hsbc I’ve banked with you for 40+ years why is it my brand new card contactless is not working I’ve had it 2 days it worked at @Se_Railway this morning and now isn’t?

• 
  Nick Saunders (@uknsaunders) reported 12 minutes ago

  @HSBC_UK can I raise a complaint about your gdpr team? They have sent emails asking for confidential information without providing proof of who they are. The email also has grammar errors and despite providing details to match me to my account 100% they say they can't.

• 
  Nathan (@nathanwilde83) reported 12 minutes ago

  And the rest. Opened a @HSBC_UK Fixed Rate Cash ISA 1 Apr for funds to transfer in at maturity on 1 May. 2 mths in & 1mth lost interest: zilch. Call centre ill informed help. Yet their Wealth ppl want me to move a £1m pension fund to them?? Not if they can’t get the basics right!

• 
  Andrew Blumson (@Andrew_Blumson) reported 18 minutes ago

  @HSBC_UK I'm a new Premier Account and World Elite customer - not a very good experience so far. Messed around on the phone, transferred to the wrong department, rude person on the phone who basically hung up on me. Not a great start!!!

• 
  victoria clark (@vickic1984) reported 22 minutes ago

  @HSBC_UK you were informed 6 weeks ago that my father had passed away, however you keep calling my mum asking to speak to him. What is your vulnerable customer policy. Disgusting behaviour!

• 
  Nivesh Verma (@neekeshverma) reported 23 minutes ago

  @HSBC_UK @financialombuds Please help here. Stuck in this situation with no update and financial hardships