Is Nationwide down in Staines, Surrey, England?
Some problems detected
Users are reporting problems related to: mobile app, website and transactions.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Staines, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 26: Problems at Nationwide
Nationwide is having issues since 10:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (55%)
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Website (26%)
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Transactions (6%)
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Login (6%)
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Withdrawals (3%)
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Transfer (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Who Me?
(@Mr_ML07) reported
from
Richmond, England
@AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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Paul Mackenzie Ross 🇺🇦
(@pmross) reported
from
Aldershot, England
Hello @AskNationwide, the spare change saver on Flex Account is still broken. I save, the money shifts accounts, the amount and CTA are still there. Tends to be a weekend bug, been going on for weeks now.
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Hannah Judd
(@HannahMarsh3) reported
from
Farnborough, England
@AskNationwide trying to download my statements online, but it isn't working? Problem your end? Or mine? 🤔
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Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.
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Stephen McClay
(@SMcClay29) reported
from
Hounslow, England
@AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.
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Steve Brown
(@BrownGFX) reported
from
Kingston upon Thames, England
@AskNationwide We have separate login credentials but all accounts are in joint names
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Adam Rees-Taylor
(@adamreestaylor) reported
from
Kingston upon Thames, England
@AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website
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Dmitri Old
(@DmitriusOld) reported
from
London, England
@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
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Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide when will the problem with incoming payments be resolved?
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Maureen McGinn
(@mcginn_maureen) reported
from
Ealing, England
@AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!
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Charlotte McBrayne
(@CharlieMcBrayne) reported
from
Hillingdon, England
@AskNationwide Hi, is there an issue with receiving payments again via BACS?
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Nigel Vivian
(@nigelvivian) reported
from
Kingston upon Thames, England
@AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement
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Martyn Herriott
(@MartynBracknell) reported
from
Bracknell, England
@AskNationwide yesterday (Monday) and today (Tuesday) my partner held for 90 minutes to talk with somebody urgently about her ISA. On both occasions, when the phone started ringing it was cut off. How does she get to talk to customer service this week?
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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WilliamwallaceX25
(@wallacewill17) reported
@AskNationwide You didn't show me or my family respect, after 20 years of being a customer, you refused to extend my mortgage..and told us to sell our house two weeks before xmas, you caused my family a lot of stress... you suck @AskNationwide I will never forgive or forget #myenemynationwide
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Kettle
(@heylooku) reported
@AskNationwide I didn't get the correct amount from an ATM, is there a way to message you in the app? I can't make phone calls from my phone as the speaker is broken
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Athena Nike 🏁 🟥 KPSS
(@AthenaNike4) reported
@AskNationwide @cathydevine56 Do you mean you think it's right for trans-identifying males to push their way into women's sports? Please be clear - I've got a lot of money invested with you which won't be there if you support the destruction of women's sports.
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WilliamwallaceX25
(@wallacewill17) reported
@AskNationwide You didn't show me or my family respect, after 20 years of being a customer, you refused to extend my mortgage..and told us to sell our house two weeks before xmas, you caused my family a lot of stress... you suck @AskNationwide I will never forgive or forget #myenemynationwide
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Rich Higson
(@rich77hig) reported
Not really sure what’s changed in the last 2 weeks @AskNationwide but trying to pay for anything even after confirming it’s me in the app is becoming impossible! Appreciate the extra layer to protect your customers but there are times I need to actually pay for goods!!!
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Sarah Pybus
(@PybusTrans) reported
@AskNationwide I genuinely don't the energy to engage with Nationwide twice in one day. I cried for half an hour this morning after my phone call with your "specialist support team" (a misnomer if ever I heard one)
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Joanne Dean
(@dean_joanne) reported
@AskNationwide I just got told this on the live chat but can’t believe what I’m hearing. Can’t use new card at all. So either there’s a known issue or there isn’t. Please confirm
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SadieTrent_92 🇺🇦 👩🚀
(@sadietrent_92) reported
@AskNationwide Someone spoke to visual dispute who told me basically they couldn't help me as @AXS_UK had not cancelled my ticket? Why waste my time to tell me that
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ChilledLapin 🇺🇦💙💛
(@ChilledLapin) reported
@DarrenPRedick @HSBC_UK @AskNationwide Been with them for 35 years and always had good customer service.
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Joanne Dean
(@dean_joanne) reported
@AskNationwide I was told that if I went into a branch with ID I could take out cash or use my old card which I don’t have anymore. My new card is not working. Told this is known issue.