Nationwide

Is Nationwide down in Staines, Surrey, England?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Staines, Surrey, England 12/20/2025 15:30

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (39%)

    Mobile App (39%)

  2. Website (24%)

    Website (24%)

  3. Login (16%)

    Login (16%)

  4. Transactions (14%)

    Transactions (14%)

  5. Transfer (4%)

    Transfer (4%)

  6. Withdrawals (2%)

    Withdrawals (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Nationwide outage reports came from the following cities: London.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Mobile App
United KingdomLondon Website
United KingdomLondon Website
United KingdomLondon Mobile App
United KingdomHounslow Mobile App
United KingdomLondon Login

Community Discussion

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Nationwide Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

  • HannahMarsh3 Hannah Judd (@HannahMarsh3) reported from Farnborough, England

    @AskNationwide trying to download my statements online, but it isn't working? Problem your end? Or mine? 🤔

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

  • mcginn_maureen Maureen McGinn (@mcginn_maureen) reported from Ealing, England

    @AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!

  • SMcClay29 Stephen McClay (@SMcClay29) reported from Hounslow, England

    @AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.

  • CharlieMcBrayne Charlotte McBrayne (@CharlieMcBrayne) reported from Hillingdon, England

    @AskNationwide Hi, is there an issue with receiving payments again via BACS?

  • adamreestaylor Adam Rees-Taylor (@adamreestaylor) reported from Kingston upon Thames, England

    @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

  • nigelvivian Nigel Vivian (@nigelvivian) reported from Kingston upon Thames, England

    @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

  • pmross Paul Mackenzie Ross 🇺🇦 (@pmross) reported from Aldershot, England

    Hello @AskNationwide, the spare change saver on Flex Account is still broken. I save, the money shifts accounts, the amount and CTA are still there. Tends to be a weekend bug, been going on for weeks now.

  • Mr_ML07 Who Me? (@Mr_ML07) reported from Richmond, England

    @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

  • MartynBracknell Martyn Herriott (@MartynBracknell) reported from Bracknell, England

    @AskNationwide yesterday (Monday) and today (Tuesday) my partner held for 90 minutes to talk with somebody urgently about her ISA. On both occasions, when the phone started ringing it was cut off. How does she get to talk to customer service this week?

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide when will the problem with incoming payments be resolved?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • marionpfallon Marion Fallon #TakeBackBritain (@marionpfallon) reported

    @AskNationwide 2/2 no longer a need for a reply, after more digging on main site, (not easy) found out how to close the savings account (empty anyway) then the impulse saver had nothing to put the “spare change” into😱 Should have been more straightforward 😟

  • SharkyShire Sharky (@SharkyShire) reported

    @AskNationwide Online Mortage tracker tried to reset password and it doesn’t sent you a link. Confirmed email over phone twice. Poor service

  • JulesToogood Jules Toogood (@JulesToogood) reported

    @AskNationwide 3 times I’ve been down to put cash in, only to find the branch closed, despite what it said online. Today it says online that you’re closed, yet you are telling me that the branch is open. Can you see why I don’t want to have to deal with this for such a simple exercise?

  • robertgreen35 rob green (@robertgreen35) reported

    @AskNationwide for@some reason my card has stopped working. What do I need to do?

  • paulctrhodes Paul Rhodes (@paulctrhodes) reported

    @buckinghamh @AskNationwide @TheAA_UK My wife was driving my car last night when it broke down in the middle of nowhere. I took her car to her so both her and my son could get home, but Nationwide wouldn’t let me stay with it, insisting she stayed because it was her cover. I was fuming.

  • janetrowe75 Janet (@janetrowe75) reported

    @AskNationwide I need to download a recent bank statement, I can’t find where to do this in the app, can you help? Thank you

  • dfer_docs Dfer Docs (@dfer_docs) reported

    @AskNationwide In a bank that doesn't let me down when I need it most.

  • arcanna32 Ben Barnard (@arcanna32) reported

    @AskNationwide I keep my spare change in another bank that way i can access my money unlike my last 3 paydays with nationwide

  • TheAA_UK The AA (@TheAA_UK) reported

    @KAF_IndyBramble @AskNationwide 2/2 In breakdowns involving lone women where there is any concern raised by the customer they receive the highest level of care and priority.

  • HELENSTATHAM2 HELEN STATHAM (@HELENSTATHAM2) reported

    @_HelenMott_ @TheAA_UK @AskNationwide are moving their car breakdown cover to the AA. Disappointed by this report and AA response below, previous service checked for lone women.