Nationwide

Is Nationwide down in Staines, Surrey, England?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Staines, Surrey, England 11/19/2025 17:50

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Website (19%)

    Website (19%)

  3. Login (11%)

    Login (11%)

  4. Transactions (7%)

    Transactions (7%)

  5. Transfer (4%)

    Transfer (4%)

Community Discussion

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Nationwide Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • SMcClay29 Stephen McClay (@SMcClay29) reported from Hounslow, England

    @AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.

  • mcginn_maureen Maureen McGinn (@mcginn_maureen) reported from Ealing, England

    @AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!

  • adamreestaylor Adam Rees-Taylor (@adamreestaylor) reported from Kingston upon Thames, England

    @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

  • Mr_ML07 Who Me? (@Mr_ML07) reported from Richmond, England

    @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

  • nigelvivian Nigel Vivian (@nigelvivian) reported from Kingston upon Thames, England

    @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • paul_havers Paul H (@paul_havers) reported

    @AskNationwide This is starting to be a regular thing at the end of the month when salary and bills go in and out, worrying issue

  • MissPuddles91 Jem (@MissPuddles91) reported

    @AskNationwide Can I do this via the app or does it have to be via the website

  • dazzababy84x dazza baby (@dazzababy84x) reported

    @AskNationwide what’s going on why u have worst customer service

  • darenbowyer Daren Bowyer (@darenbowyer) reported

    @AskNationwide So payments into my account are delayed but you’ve had no problem at all taking the monthly account fee. You utter …….

  • hlgm12 Harry (@hlgm12) reported

    @AskNationwide I payed my credit card on Friday it’s been pending all weekend and today just had a look, pending has gone but the money i paid on my credit card has not been taken off, what the hell is going on, I better not have a late fee over your it error

  • JackieDupre5 Jackie Dupre (@JackieDupre5) reported

    @AskNationwide Your service to your customers is at best atrocious and at worst non-existent! This is why I switched my accounts away from you and I would recommend everyone does the same. The money that your horrendous organisation cost me is unreal and you're still doing it to others now!

  • sugarbuzz83 Sarah V (@sugarbuzz83) reported

    @AskNationwide Is this issue going to delay payments expected after midnight too?

  • JGMacColl Gari MacColl 🇪🇺🐨💜 (@JGMacColl) reported

    Dear @VirginMoney and @AskNationwide I transferred money today from a Nationwide account to a Clydesdale Bank account in order to pay a Clydesdale Credit Card. That money hasn't gone through and that CC doesn't appear on my app anymore! Help!

  • Steve_Beeston Steve Beeston (@Steve_Beeston) reported

    @BenJAJ20 @AskNationwide I wonder if the problem is more about legacy software than engineers.

  • GeorgianaLouis6 Georgiana Louise (@GeorgianaLouis6) reported

    @AskNationwide @downey_suzannah Nothing is working normal can you not see the complaints???