Nationwide

Is Nationwide down in Staines, Surrey, England?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Staines, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Staines, Surrey, England 12/04/2025 17:30

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (41%)

    Mobile App (41%)

  2. Website (22%)

    Website (22%)

  3. Login (20%)

    Login (20%)

  4. Transactions (12%)

    Transactions (12%)

  5. Withdrawals (2%)

    Withdrawals (2%)

  6. Transfer (2%)

    Transfer (2%)

Live Outage Map Near Staines, Surrey, England

The most recent Nationwide outage reports came from the following cities: London.

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City Problem Type Report Time
United KingdomLondon Website
United KingdomLondon Mobile App
United KingdomHounslow Mobile App
United KingdomLondon Login
United KingdomKingston upon Thames Website
United KingdomLondon Website

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • Mr_ML07 Who Me? (@Mr_ML07) reported from Richmond, England

    @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

  • SMcClay29 Stephen McClay (@SMcClay29) reported from Hounslow, England

    @AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.

  • adamreestaylor Adam Rees-Taylor (@adamreestaylor) reported from Kingston upon Thames, England

    @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • khlrosie2012 katie (@khlrosie2012) reported

    @AskNationwide Already logged a complaint but it won't help because this payments issue keeps happening, so until you actually fix it then myself and all your other customers will continue to suffer.

  • technicslover Technicslover (@technicslover) reported

    Need to find a new bank. @AskNationwide are terrible. Massive queues in branch and nobody to answer the phone. Poor customer service drives away business but they just don't care.

  • rowdy50 alan yates (@rowdy50) reported

    @AskNationwide Brilliant to be communicating with a real person. Just a note that all Nationwide phone lines are no available, no problem will pop in. Take care

  • Bublincum Alex (@Bublincum) reported

    @AskNationwide What would be the point making a complaint to the very place that has the problem. To receive a copy and paste reply with nothing actually getting done about it? For me? With that logic we really are doomed

  • SouthDevonSue Sue Jamieson (@SouthDevonSue) reported from Mevagissey, England

    @AskNationwide Thank you, it was quite a simple piece of feedback asking you to add an instruction to wait 7 working days before registering for online banking. The CS adviser knew it but new members don't. #simple

  • SouthDevonSue Sue Jamieson (@SouthDevonSue) reported from Mevagissey, England

    @AskNationwide Thanks India but how should I have been informed if not by the letter inviting me to register for online banking? Was I the only new customer not informed 🤔 pls explain.

  • CassNdu CassieN - Solidarite avec la France (@CassNdu) reported

    @AskNationwide There's no point in complaining All I'll get will be a reply full of platitudes and meaningless empty words. Can't tell you how disappointed I am in Nationwide and it's management letting us all down again so badly again. Very very poor. A terrible advert for mutuality.

  • johnboy2806 Jamma (@johnboy2806) reported

    @AskNationwide how do we report a breakdown via @TheAA_UK app? I haven't broken down but just downloaded the app and it says I don't have cover. Do I need to do something to add my Nationwide details?

  • khlrosie2012 katie (@khlrosie2012) reported

    @AskNationwide Oh yes, everything is now working normally until next payday when the problem will happen again!! It's honestly not good enough and your pathetic robotic responses to your customers genuine concerns is downright despicable.

  • SouthDevonSue Sue Jamieson (@SouthDevonSue) reported

    @AskNationwide Hi it wd be helpful to advise new members to leave 7 working days before trying to set up #onlinebanking for new A/C. It wd've saved me 26 mins on phone tonight to CS (who knew this condition) plus time wasted trying to register. Not a great start to my Account.