O2 Outage Report in Cheshire West and Chester, England

Problems in the last 24 hours in Cheshire West and Chester, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cheshire West and Chester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Cheshire West and Chester, England

Latest outage, problems and issue reports in Cheshire West and Chester and nearby locations:

• 
  Shane Pinnington (@ShanePinnington) reported 5 minutes ago from Chester, England

  @O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !

• 
  Nikk McIntyre (@Cestrian_xbl) reported 8 minutes ago from Chester, England

  @O2 Since the merger the O2 signal has been shocking.

• 
  James Roberts (@JamesRoberts330) reported 10 minutes ago from Halewood, England

  @VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍

• 
  Scouse Number 1 (@ScouseNumberOne) reported 19 minutes ago from Garston, England

  @O2 Gave up and have gone elsewhere will also be moving my company and all personal accounts from @O2 I have never been messed about so much when trying to give a company my business... absolutely utter madness how poor your customer service is..!

• 
  Steven Tattum #KeepWalesSafe 💙 (@modtl11) reported 19 minutes ago from Connah's Quay, Wales

  @O2 hi. I have messaged many times about transferring my dad's payg number to his new contract. The page on the app is STILL offline, the o2 shop couldn't do it and 202 just tells us to use the app which doesn't work. I'm getting rather angry now about this.

• 
  Dan snelson (@DanSnelson) reported 20 minutes ago from Widnes, England

  Second day of no service @O2 any idea of when it will be back up and running in wa8 area

• 
  Sam Kavanagh (@samkavanagh09) reported 23 minutes ago from Sandymoor, England

  going back to o2 network @o2 how do i send the PAC number so i can keep the same number

• 
  Jan Rose (@JanRose61920860) reported 27 minutes ago from Christleton, England

  @O2 My daughter contacted you recently regarding problems with the Caffè Nero free drink but you haven’t replied. It has happened twice in 3 weeks that the till has said voucher already used when it definitely wasn’t. It has also happened once at Greggs. She is out of pocket.

• 
  Glen Owen (@glenaowen) reported 28 minutes ago from Chester, England

  99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?

• 
  KLee (@Solsticebaby) reported 34 minutes ago from Ellesmere Port, England

  30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.

• 
  Paul Lees (@PLees321) reported 34 minutes ago from Garston, England

  @O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.

• 
  Emma J (@EmmaJStrong) reported 36 minutes ago from Halewood, England

  @O2 Had no 4G, signal to text or call since yesterday. Rely on @googlemaps for work and couldn’t access a thing. What the hell is going on? 😤😤😤😤

• 
  Jon H (@jonh64) reported 37 minutes ago from Garston, England

  @O2 sent you D/M earlier regarding no network coverage after receiving new sim. ongoing issue.

• 
  Tom Jones (@tomjoneschester) reported 38 minutes ago from Saltney, Wales

  @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

• 
  Scouse Number 1 (@ScouseNumberOne) reported 41 minutes ago from Garston, England

  @O2 you are as an organisation possibly the worst most incompetent, disorganised shambles of an excuse of a company I have ever come across and at this point are making @VodafoneUK look professional and trust me I wouldn’t trust them to make a cup of tea

• 
  Steve Aspinall (@SteveyAsp) reported 43 minutes ago from Runcorn, England

  Wow @O2 Customer Service is the worst I’ve come across

• 
  Dr. maria skinner (@SkinnerMaria) reported 48 minutes ago from Chester, England

  @O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...

• 
  Steve Simpson (@stevegsimpson) reported 51 minutes ago from Garston, England

  @O2 any issues in the L24 area, reception in the area not good at the best of times but has been awful the last couple of weeks.

• 
  Scouse Number 1 (@ScouseNumberOne) reported 54 minutes ago from Garston, England

  @O2 is anyone answering the phone today or am I just sat here listening to your crap music....

• 
  Rob T 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏉 (@welshapplefan) reported 56 minutes ago from Sandymoor, England

  @O2 I wish to raise a GDPR complaint. I have called your call centre twice & been disconnected after 23 minutes on each occasion. Your live chat in India refused to help me. Please can someone contact me urgently or I’m going direct to your CEO with this matter via email.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ray (@BrazenDwarf) reported 6 minutes ago

  @O2 I don't go in for the lovey dovey Twitter posts from marketing people. What matters is customer service and a flawles experience and if I don't get either, I'm off. I've only picked up your SIM because it was the best of a bad lot.

• 
  Neil Blake 💙 (@NMBLAKE) reported 6 minutes ago

  @Radiobex Good luck if it's @O2 because their customer service is bobbins.

• 
  Emma (@Emma97050204) reported 11 minutes ago

  My god @O2 has the worst customer service I've ever experienced! Hours and hours and no resolution

• 
  Ray (@BrazenDwarf) reported 12 minutes ago

  @O2 You can't help yet, but please don't push your luck because I have had problems with you in the past and it did not end well. I won't be having a contract with you, put it that way.

• 
  Ash (@Ashy124) reported 12 minutes ago

  @O2 I bought or upgrade to a iPhone 11 in November. Having lots of problems since then. Poor connection to internet. Phone running slow. I heavily rely on the internet and have been let down many times!!! When out shopping even worse. Who can help.

• 
  Ammer (@mancunianbrief) reported 16 minutes ago

  @O2 can you explain why I’ve just waited one hour and 45 minutes on your line and still nobody has answered. Pathetic customer service.

• 
  Louise bridges (@Louisebridges84) reported 21 minutes ago

  @O2 No, used to have a subscription with the old contract but upgraded and o2 cancelled that subscription and now the activation link for the new one doesn't work

• 
  Gerald Tomkinson 🎥 (@GHAT69) reported 25 minutes ago

  @O2 Had no service all day but the network has just come back tonight

• 
  Tez (@TezLFC40) reported 25 minutes ago

  @Clamfather @O2 Exactly why i Refused to pay for a service they couldn't deliver. Aka a Basic Phone call.

• 
  Rhiannon Whyles (@RhiannonVWhyles) reported 25 minutes ago

  @O2 I don’t think you could possibly make it more difficult to cancel a contract if you tried! Your website takes me round in never ending circles, number constantly busy and all chats busy. Infuriating!