O2 Outage Report in Cheshire West and Chester, England
No problems detected
If you are having issues, please submit a report below.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Cheshire West and Chester, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cheshire West and Chester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (48%)
-
Internet (30%)
-
Total Blackout (14%)
-
E-mail (4%)
-
Wi-fi (3%)
-
TV (1%)
Live Outage Map Near Cheshire West and Chester, England
The most recent O2 outage reports came from the following cities: Chester and Liverpool.
| City | Problem Type | Report Time |
|---|---|---|
 Chester |
Phone | |
| Liverpool |
Phone | |
| Ellesmere Port |
Internet | |
| Liverpool |
Phone | |
| Flint |
||
| Runcorn |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Cheshire West and Chester, England
Latest outage, problems and issue reports in Cheshire West and Chester and nearby locations:
-
James Roberts
(@JamesRoberts330) reported
from
Liverpool, England
Hi @O2 can customers still bring phones into Liverpool stores for the O2 Recycle service? Got a few iPhones that I want to trade in. Thanks. James
-
Gary
(@GaryLiverpool) reported
from
Liverpool, England
@O2 have confirmed issues since 12:09 #o2down
-
Gary
(@GaryLiverpool) reported
from
Liverpool, England
@O2 is there any issues with the network in Liverpool
-
Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
I’ve been waiting half an hour to speak to customer services??? @O2 🙄
-
Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
@O2 why can’t I get through to customer services I’ve been trying to get through for half an hour now????
-
James Roberts
(@JamesRoberts330) reported
from
Halewood, England
@VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍
-
Official Shankly Merchandise
(@shanklyshop) reported
from
Liverpool, England
@O2 I’m having more issues with this network, possibly the worst network I have ever been on
-
Steve Simpson
(@stevegsimpson) reported
from
Garston, England
@O2 any issues in the L24 area, reception in the area not good at the best of times but has been awful the last couple of weeks.
-
Paul Lees
(@PLees321) reported
from
Garston, England
@O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.
-
Jamie Mc
(@Jamie_McGaghey) reported
from
Garston, England
Disgusted the way "Emma" at @O2 spoke and poorly communicated to me today. Complaint logged! Never had that from o2 in 14 years
-
Goalie310🏆🏆🏆🏆🏆🏆
(@goalie310) reported
from
Liverpool, England
@MartinSLewis @o2 Martin been asking O2 questions regarding dormant policy on contracts after they’d been taking 7 years worth off a pensioner and only came to attention on his death. They say 12 months back pay, now not after the money just want change to this activity, any help
-
KLee
(@Solsticebaby) reported
from
Ellesmere Port, England
30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.
-
Shane Pinnington
(@ShanePinnington) reported
from
Chester, England
@O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !
-
Dr. maria skinner
(@SkinnerMaria) reported
from
Chester, England
@O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...
-
Lindsey
(@lindseyjthom) reported
from
Liverpool, England
Had nothing but signal problems since joining @O2 😣
-
KAGSY💄💅
(@KAGSY6) reported
from
Liverpool, England
@STEWILLIAMS14 @O2 Think the poor ****** falling for it 😕
-
KAGSY💄💅
(@KAGSY6) reported
from
Liverpool, England
@O2 **** off not with O2
-
jo m b
(@joanreece) reported
from
Liverpool, England
@O2 are awful 😡 so they say with work being carried out it may affect things BUT I cant phone anyone, I cant even send a text to anyone all day this has been it's a disgrace. I run a p/t online business how the hell am I meant to do that!! 😡😡
-
Gary
(@GaryLiverpool) reported
from
Liverpool, England
Over an hour cut off 5 times from @O2 I know you’re operating a reduced contact centre but this is such a bad customer experience with poor options on your IVR system that result in the female robot saying “thanks for calling O2 goodbye” without even getting any help or an agent
-
Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
@O2 I just want to buy my contract out, switch my number out to another network oh my god WHY CANT I get through to your customer service line 🙄 shocking customer service this even from use
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Susie Tullett
(@SusieTullettPR) reported
@O2 I am beyond incandescent that after almost 30 years of loyalty to you, my service is cut off with no warning??!!! OK |I was a little late paying, but there was a good reason. Did you check? Did Customer Services wonder why I was unusually late paying? It is now paid.
-
Emma
(@Em_Keen) reported
@O2 please can someone help?? Hours on hold, no answers!! I can’t receive calls from non O2 numbers yet customer service keep ringing back on my number!? Frustrating!! I’ve got specific numbers on file to ring but you insist on ringing back on the number that is faulty!!!! 🤯😩
-
Shumbalette
(@tariiscee) reported
@O2 I’ve also been waiting for someone to contact me and it’s been 72 hours there’s been no contact ?? I was told it would be 48hrs. On top of that I call customer service, the same questions&answers the fraudsters asked are the same customer service are asking WHAT A JOKE !!!
-
Follow @mufcxleb
(@calebcomps) reported
Hi @O2 I’ve been told my account cannot be recovered and I’ve been told to contact customer care please help
-
🏴Andy McCrorie🇬🇧
(@Slim5hdy) reported
@O2 I have done this but it says network fine in the area , I’m currently connected to the bus wifi to post this reply 🧐
-
Fiona Reid
(@Canadafionski) reported
@ODEONCinemas @O2 I'd really love to use the kids voucher code for Sunday but 45mins later...still not working!
-
Andrea ™ 🏳️🌈
(@I_am_Leighton_) reported
@O2 have to be the worse network provider in the UK. Been wait two hours now on someone answering me on online chat. For a something they haven't bloody done. Useless. Can't wait till my contract is up.
-
Zachary Snell
(@ZacharySnell6) reported
@O2 Thanks is there a issue though as it’s been no service for a good 2 hours
-
MH
(@BrxwnnDude) reported
@O2 Hi 👋. So I purchased a bundle and it stated if I am the owner of a virgin media internet package I get double data. Right now on the app says data is not part of the package and also says that virgin media internet is not available at my address ? Please help
-
BarryStump
(@BarryStump) reported
@mynoseisblockt @O2 o2 is the worst i have ever known for customer service I have downgraded on my website to D ( unrated)