O2 Outage Report in Cheshire West and Chester, England

Problems in the last 24 hours in Cheshire West and Chester, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cheshire West and Chester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Cheshire West and Chester, England

Latest outage, problems and issue reports in Cheshire West and Chester and nearby locations:

• 
  Nikk McIntyre (@Cestrian_xbl) reported 50 seconds ago from Chester, England

  @O2 Since the merger the O2 signal has been shocking.

• 
  Rob T 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏉 (@welshapplefan) reported 11 minutes ago from Sandymoor, England

  @O2 I wish to raise a GDPR complaint. I have called your call centre twice & been disconnected after 23 minutes on each occasion. Your live chat in India refused to help me. Please can someone contact me urgently or I’m going direct to your CEO with this matter via email.

• 
  Dr. maria skinner (@SkinnerMaria) reported 13 minutes ago from Chester, England

  @O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...

• 
  Shane Pinnington (@ShanePinnington) reported 17 minutes ago from Chester, England

  @O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !

• 
  Emma J (@EmmaJStrong) reported 17 minutes ago from Halewood, England

  @O2 Had no 4G, signal to text or call since yesterday. Rely on @googlemaps for work and couldn’t access a thing. What the hell is going on? 😤😤😤😤

• 
  Steven Tattum #KeepWalesSafe 💙 (@modtl11) reported 19 minutes ago from Connah's Quay, Wales

  @O2 hi. I have messaged many times about transferring my dad's payg number to his new contract. The page on the app is STILL offline, the o2 shop couldn't do it and 202 just tells us to use the app which doesn't work. I'm getting rather angry now about this.

• 
  Tom Jones (@tomjoneschester) reported 34 minutes ago from Saltney, Wales

  @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

• 
  Scouse Number 1 (@ScouseNumberOne) reported 35 minutes ago from Garston, England

  @O2 you are as an organisation possibly the worst most incompetent, disorganised shambles of an excuse of a company I have ever come across and at this point are making @VodafoneUK look professional and trust me I wouldn’t trust them to make a cup of tea

• 
  Sam Kavanagh (@samkavanagh09) reported 40 minutes ago from Sandymoor, England

  going back to o2 network @o2 how do i send the PAC number so i can keep the same number

• 
  Scouse Number 1 (@ScouseNumberOne) reported 41 minutes ago from Garston, England

  @O2 Gave up and have gone elsewhere will also be moving my company and all personal accounts from @O2 I have never been messed about so much when trying to give a company my business... absolutely utter madness how poor your customer service is..!

• 
  Dan snelson (@DanSnelson) reported 42 minutes ago from Widnes, England

  Second day of no service @O2 any idea of when it will be back up and running in wa8 area

• 
  Steve Simpson (@stevegsimpson) reported 47 minutes ago from Garston, England

  @O2 any issues in the L24 area, reception in the area not good at the best of times but has been awful the last couple of weeks.

• 
  James Roberts (@JamesRoberts330) reported 48 minutes ago from Halewood, England

  @VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍

• 
  Paul Lees (@PLees321) reported 52 minutes ago from Garston, England

  @O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.

• 
  Scouse Number 1 (@ScouseNumberOne) reported 52 minutes ago from Garston, England

  @O2 is anyone answering the phone today or am I just sat here listening to your crap music....

• 
  Glen Owen (@glenaowen) reported 54 minutes ago from Chester, England

  99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?

• 
  Jon H (@jonh64) reported 55 minutes ago from Garston, England

  @O2 sent you D/M earlier regarding no network coverage after receiving new sim. ongoing issue.

• 
  Steve Aspinall (@SteveyAsp) reported 56 minutes ago from Runcorn, England

  Wow @O2 Customer Service is the worst I’ve come across

• 
  KLee (@Solsticebaby) reported 59 minutes ago from Ellesmere Port, England

  30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.

• 
  Jan Rose (@JanRose61920860) reported 60 minutes ago from Christleton, England

  @O2 My daughter contacted you recently regarding problems with the Caffè Nero free drink but you haven’t replied. It has happened twice in 3 weeks that the till has said voucher already used when it definitely wasn’t. It has also happened once at Greggs. She is out of pocket.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rich (@Rich_UM_) reported 3 minutes ago

  @o2 thanks for informing me of a 13.4% increase in my airtime bill. I swear to god, if I read this time next year you've made record profits you will not only lose me as a customer, but I will actively stop any friends, family or stranger from purchasing from you again.

• 
  Shane Byrne (@shaniepoo2000) reported 8 minutes ago

  @O2 I can't believe that my phone tariff is increasing by 17%!?! I've struggled to get decent network service for my I telnet ever since I change to O2, and now I have to pay an extra £5 for reduced service?!? Ridiculous! Thinking I should have stayed with vodaphone now. 😡

• 
  Amanda Marshall (@hammers10) reported 9 minutes ago

  @O2 I'm in Kenya which you don't have an agreement with and are charging astronomical prices but I cannot get through to anyone for help!!! Is there anyone answering the phone? It's shoddy service. My son is trying and on hold. I hope he is NOT charged for that..

• 
  Neil Jeffery (@SirBlimelyWindy) reported 11 minutes ago

  Hey @O2 if you want to contact me with a personal offer, ring me from your customer service number or email me- a Blackburn number I have never seen before makes me wary

• 
  Marysia Trembecka (@MarysiaT) reported 15 minutes ago

  .@O2 1/2 8 days after pac code switch to you, still no sms/no calls & I am spending 2+ hrs a day with useless #02 customer service. Apparently the escalation from last Wednesday was not processed so they did yesterday so 5 more working days on real help #badservice

• 
  GeekJosh 👾 (@GeekJoshJohnson) reported 16 minutes ago

  Well my @O2 bill is going up 17.3%. It's ok though, because it'll "help cover the rising cost to power their network". Inflation is going to ruin us all.

• 
  Matt (@mattcotter92) reported 19 minutes ago

  @O2 No reply on Insta 😔. Just spoken to 📞 support line who are sending out a new sim… but in order to activate it I need to send a text from the old sim which I repeatedly told them doesn’t work 😩 feel like I’m going round in circles

• 
  Rick (@AlonzoORP) reported 19 minutes ago

  @AaronH02056 @O2 Never right

• 
  Jamie Griffiths (@jamiekopite) reported 20 minutes ago

  @jodielouiseart @O2 Mines gone up too. Why not pay more for shite connection and dire customer service? Joke init

• 
  Nitroman Bring back B4🇬🇧🇨🇦🇺🇲🇦🇺🇳🇿🇮🇱 (@Nitromanuk) reported 21 minutes ago

  @O2 just had my text. 17.3%. are you taking the Michael. You said you can invest. I wouldn't mind if you did. I'm lucky to get 4g and a few weeks ago my local mast was down and couldn't use my services for 3 weeks. I was recently in Germany and they had 5g all over. I've been a