O2 Outage Report in Cheshire West and Chester, England

Problems in the last 24 hours in Cheshire West and Chester, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cheshire West and Chester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (42%)
• Internet (31%)
• Total Blackout (22%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Cheshire West and Chester, England

Latest outage, problems and issue reports in Cheshire West and Chester and nearby locations:

• 
  Steve Aspinall (@SteveyAsp) reported 49 seconds ago from Runcorn, England

  Wow @O2 Customer Service is the worst I’ve come across

• 
  Paul Lees (@PLees321) reported 2 minutes ago from Garston, England

  @O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.

• 
  Scouse Number 1 (@ScouseNumberOne) reported 10 minutes ago from Garston, England

  @O2 Gave up and have gone elsewhere will also be moving my company and all personal accounts from @O2 I have never been messed about so much when trying to give a company my business... absolutely utter madness how poor your customer service is..!

• 
  Nikk McIntyre (@Cestrian_xbl) reported 10 minutes ago from Chester, England

  @O2 Since the merger the O2 signal has been shocking.

• 
  Jamie Mc (@Jamie_McGaghey) reported 16 minutes ago from Garston, England

  Disgusted the way "Emma" at @O2 spoke and poorly communicated to me today. Complaint logged! Never had that from o2 in 14 years

• 
  Dr. maria skinner (@SkinnerMaria) reported 21 minutes ago from Chester, England

  @O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...

• 
  Scouse Number 1 (@ScouseNumberOne) reported 29 minutes ago from Garston, England

  @O2 is anyone answering the phone today or am I just sat here listening to your crap music....

• 
  Jan Rose (@JanRose61920860) reported 33 minutes ago from Christleton, England

  @O2 My daughter contacted you recently regarding problems with the Caffè Nero free drink but you haven’t replied. It has happened twice in 3 weeks that the till has said voucher already used when it definitely wasn’t. It has also happened once at Greggs. She is out of pocket.

• 
  Dan snelson (@DanSnelson) reported 36 minutes ago from Widnes, England

  Second day of no service @O2 any idea of when it will be back up and running in wa8 area

• 
  Tom Jones (@tomjoneschester) reported 37 minutes ago from Saltney, Wales

  @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

• 
  KLee (@Solsticebaby) reported 40 minutes ago from Ellesmere Port, England

  30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.

• 
  Scouse Number 1 (@ScouseNumberOne) reported 40 minutes ago from Garston, England

  @O2 you are as an organisation possibly the worst most incompetent, disorganised shambles of an excuse of a company I have ever come across and at this point are making @VodafoneUK look professional and trust me I wouldn’t trust them to make a cup of tea

• 
  Shane Pinnington (@ShanePinnington) reported 45 minutes ago from Chester, England

  @O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !

• 
  Rob T 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏉 (@welshapplefan) reported 46 minutes ago from Sandymoor, England

  @O2 I wish to raise a GDPR complaint. I have called your call centre twice & been disconnected after 23 minutes on each occasion. Your live chat in India refused to help me. Please can someone contact me urgently or I’m going direct to your CEO with this matter via email.

• 
  Sam Kavanagh (@samkavanagh09) reported 51 minutes ago from Sandymoor, England

  going back to o2 network @o2 how do i send the PAC number so i can keep the same number

• 
  Emma J (@EmmaJStrong) reported 52 minutes ago from Halewood, England

  @O2 Had no 4G, signal to text or call since yesterday. Rely on @googlemaps for work and couldn’t access a thing. What the hell is going on? 😤😤😤😤

• 
  Steve Simpson (@stevegsimpson) reported 53 minutes ago from Garston, England

  @O2 any issues in the L24 area, reception in the area not good at the best of times but has been awful the last couple of weeks.

• 
  Steven Tattum #KeepWalesSafe 💙 (@modtl11) reported 53 minutes ago from Connah's Quay, Wales

  @O2 hi. I have messaged many times about transferring my dad's payg number to his new contract. The page on the app is STILL offline, the o2 shop couldn't do it and 202 just tells us to use the app which doesn't work. I'm getting rather angry now about this.

• 
  James Roberts (@JamesRoberts330) reported 56 minutes ago from Halewood, England

  @VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍

• 
  Sandracw (@sandracw66) reported 59 minutes ago from Shotton, Wales

  @O2 hi I have two phones on sim only which are now out of contract. how can i get cheaper monthy rolling service without a contract please

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  beijinggail (@sargeant_gail) reported 8 minutes ago

  @O2 When is someone going to sort out my ongoing issues with context - 4 weeks now - no response to my emails to resolution centre #o2 #verypoorcustomerservice #isthishowyoutreatlongstandingcustomers

• 
  Sue Owen Bailey (@SueOwenBailey) reported 12 minutes ago

  @O2 Thanks so much, I have just tried that, spent ten minutes jumping through hoops to speak to someone only for them to hang up on me as soon as they answered. I will DM you - can you arrange for someone to call me please

• 
  Nirave 尼拉夫 (@nirave) reported 12 minutes ago

  @Heidivel @VodafoneUK Don’t change to O2 – trust me on that, they’re the worst UK network possible and their customer service is ATROCIOUS. You’ll be waiting a day for a single message in response from @O2 as well.

• 
  Onlyslightlybiased (@onlyslightlybsd) reported 12 minutes ago

  @O2 Have been waiting on hold for about half an hour now, is there any other way of organising a return? Either in store or through a webchat service

• 
  Rakesh Sagu (@RakeshSagu1) reported 13 minutes ago

  @O2 Terrible service. Experienced issues porting my number for nearly 3 weeks, during which I haven't been able to use my 02 SIM. The team have no idea how to resolve. I want to cancel but am outside the 14 day period, so will incur your cancellation fee! Please can you resolve??

• 
  Sue Owen Bailey (@SueOwenBailey) reported 14 minutes ago

  Hi @O2 can I have a number to call you on from a non-02 phone as I do not have enough signal to get a connection (on-going issue of several years) and would like to terminate my contract.

• 
  beehem (@sololatolulope) reported 16 minutes ago

  @O2 , you do not care about your customer and am very upset about this. @O2 isn’t taking any responsibility and it seems like @RoyalMail isn’t too. How do I get my phone back or my money in this case.

• 
  Matt Morris (@Sadlybrokeboy) reported 17 minutes ago

  @o2 stupid question for you. Can I switch an existing SIM card to an esim connection?

• 
  Forty-Nine Sea Horses (@GiveUpTheJosh) reported 18 minutes ago

  @O2 Love how you dont respond after you're so rude to me. You wont be seeing my custom again. Cancelling said new 24 month contract, cya.

• 
  Forty-Nine Sea Horses (@GiveUpTheJosh) reported 19 minutes ago

  **** @O2 so much. Upgraded yesterday so it would be on the same sim, go to work today and i have no data??? Great