O2 Outage Report in Cheshire West and Chester, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Cheshire West and Chester, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cheshire West and Chester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Cheshire West and Chester, England
The most recent O2 outage reports came from the following cities: Liverpool, Ellesmere Port and Flint.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Phone | |
| Ellesmere Port |
Internet | |
| Liverpool |
Phone | |
| Flint |
||
| Runcorn |
Phone | |
| Liverpool |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Cheshire West and Chester, England
Latest outage, problems and issue reports in Cheshire West and Chester and nearby locations:
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James Roberts
(@JamesRoberts330) reported
from
Liverpool, England
Hi @O2 can customers still bring phones into Liverpool stores for the O2 Recycle service? Got a few iPhones that I want to trade in. Thanks. James
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KAGSY💄💅
(@KAGSY6) reported
from
Liverpool, England
@O2 **** off not with O2
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lauz efc
(@Lauz_efc) reported
from
Liverpool, England
@O2 hi 02 I have a new contract with yourself and when I put the sim in it says sim not provisioned can you help
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Shane Pinnington
(@ShanePinnington) reported
from
Chester, England
@O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !
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jo m b
(@joanreece) reported
from
Liverpool, England
@O2 are awful 😡 so they say with work being carried out it may affect things BUT I cant phone anyone, I cant even send a text to anyone all day this has been it's a disgrace. I run a p/t online business how the hell am I meant to do that!! 😡😡
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Goalie310🏆🏆🏆🏆🏆🏆
(@goalie310) reported
from
Liverpool, England
@MartinSLewis @o2 Martin been asking O2 questions regarding dormant policy on contracts after they’d been taking 7 years worth off a pensioner and only came to attention on his death. They say 12 months back pay, now not after the money just want change to this activity, any help
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@O2 is there any issues with the network in Liverpool
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KLee
(@Solsticebaby) reported
from
Ellesmere Port, England
30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.
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Sandracw
(@sandracw66) reported
from
Shotton, Wales
@O2 hi I have two phones on sim only which are now out of contract. how can i get cheaper monthy rolling service without a contract please
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Ffi Davies
(@Ffilly95) reported
from
Liverpool, England
@O2 No, I haven't - which is awful as a Welsh woman. But he might not tour after this so not taking any chances! I wish I could meet him😂 bet his band will be phenomenal!
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KAGSY💄💅
(@KAGSY6) reported
from
Liverpool, England
@STEWILLIAMS14 @O2 Think the poor ****** falling for it 😕
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Sue Lightfoot
(@MrsFoot44) reported
from
Ellesmere Port, England
@O2 worst customer service in history.
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@O2 have confirmed issues since 12:09 #o2down
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James Roberts
(@JamesRoberts330) reported
from
Halewood, England
@VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍
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Dr. maria skinner
(@SkinnerMaria) reported
from
Chester, England
@O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...
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Paul Lees
(@PLees321) reported
from
Garston, England
@O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.
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Official Shankly Merchandise
(@shanklyshop) reported
from
Liverpool, England
@O2 I’m having more issues with this network, possibly the worst network I have ever been on
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
Over an hour cut off 5 times from @O2 I know you’re operating a reduced contact centre but this is such a bad customer experience with poor options on your IVR system that result in the female robot saying “thanks for calling O2 goodbye” without even getting any help or an agent
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Jamie Mc
(@Jamie_McGaghey) reported
from
Garston, England
Disgusted the way "Emma" at @O2 spoke and poorly communicated to me today. Complaint logged! Never had that from o2 in 14 years
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@CPWTweets Visited two stores to renew my contract. No phones available because you’re shutting them down. Went direct with @O2 instead....
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Beckley
(@KevinBeckley7) reported
@O2 @Reellie70 I'm in exactly the same situation @O2 I have messaged you now via FB messenger regarding the problem. The issue is ridiculous, the call centre can't seem to remove the number either. Just upgraded today also and wondering if I've made a mistake
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Chris Day
(@chrisday2016) reported
@O2 why is it so hard to speak to a human being instead of a machine? You guys are restricting my service due to an unplayed bill yet all I kept getting when calling is a machine!! Can a human please help.
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Jae Robinson #CeasefireInGazaNow
(@jaerobinson2702) reported
@O2 DONT USE O2 THEY MESS UP YOUR DATA AND THEN TRY TO BULLY YOU INTO CONTRACTS AS ONLY SOLUTION & START TRANSFERRING YOU AROUND. TRIED TO COMPLAIN BUT NOW THEY MAY BE WRONG DEPT & BEING TRANSFERRED AGAIN & AGAIN & AGAIN &AGAIN
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Ruben D
(@RubenDogliani) reported
@O2 please sort out your customer service chats and allow people to log in O2 to get our invoices. I’m not interested in signing up to virgin media. I have an o2 account
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Benn Sanderson
(@Benn_Sanderson) reported
@O2 All I can get is the AI and it doesn’t help much
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Richard Varney
(@silvercupra) reported
@tom1408 @O2 @VirginMediaO2 I agree with you Tom we are paying for a service all the onus of linking accounts placed on the customer hence to say as of yesterday I can't login!
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Gem Swanson©
(@GemSwanz) reported
@O2 Why have it in there if you can’t use it? Why can you communicate to messages via insta and not here? Joining forces with VM appears to have been a poor move. Crap signal and palmed off when trying to contact. Sounds exactly like VM. Very annoying.
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Jae Robinson #CeasefireInGazaNow
(@jaerobinson2702) reported
@O2 Spent the entire day being messed around over a PAYG data issue, latest quick transfer "because I'm disabled" has gone to somebody who can't help. Now victimisation I am getting really upset now over how I am being treated. I have been an O2 customer with various No's over 20yrs
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JayEnnBee
(@J_Batters) reported
@O2 hey O2. Your customer service is the most shocking I’ve ever dealt with. I’ve had 3 lines dead for over 3 weeks and your support keep telling me to “rest assured” they will fix it. No confidence in your ability to deliver a service.
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Jae Robinson #CeasefireInGazaNow
(@jaerobinson2702) reported
@O2 DONT USE O2 THEY MESS UP YOUR DATA AND THEN TRY TO BULLY YOU INTO CONTRACTS AS ONLY SOLUTION & START TRANSFERRING YOU AROUND. TRIED TO COMPLAIN BUT NOW THEY MAY BE WRONG DEPT & BEING TRANSFERRED AGAIN & AGAIN & AGAIN &AGAIN