O2 Outage Report in Cheshire West and Chester, England

Problems in the last 24 hours in Cheshire West and Chester, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cheshire West and Chester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Cheshire West and Chester, England

Latest outage, problems and issue reports in Cheshire West and Chester and nearby locations:

• 
  Scouse Number 1 (@ScouseNumberOne) reported 1 minute ago from Garston, England

  @O2 you are as an organisation possibly the worst most incompetent, disorganised shambles of an excuse of a company I have ever come across and at this point are making @VodafoneUK look professional and trust me I wouldn’t trust them to make a cup of tea

• 
  James Roberts (@JamesRoberts330) reported 7 minutes ago from Halewood, England

  @VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍

• 
  Nikk McIntyre (@Cestrian_xbl) reported 8 minutes ago from Chester, England

  @O2 Since the merger the O2 signal has been shocking.

• 
  KLee (@Solsticebaby) reported 8 minutes ago from Ellesmere Port, England

  30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.

• 
  Shane Pinnington (@ShanePinnington) reported 9 minutes ago from Chester, England

  @O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !

• 
  Jamie Mc (@Jamie_McGaghey) reported 11 minutes ago from Garston, England

  Disgusted the way "Emma" at @O2 spoke and poorly communicated to me today. Complaint logged! Never had that from o2 in 14 years

• 
  Steve Simpson (@stevegsimpson) reported 13 minutes ago from Garston, England

  @O2 any issues in the L24 area, reception in the area not good at the best of times but has been awful the last couple of weeks.

• 
  Dr. maria skinner (@SkinnerMaria) reported 14 minutes ago from Chester, England

  @O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...

• 
  Steven Tattum #KeepWalesSafe 💙 (@modtl11) reported 14 minutes ago from Connah's Quay, Wales

  @O2 hi. I have messaged many times about transferring my dad's payg number to his new contract. The page on the app is STILL offline, the o2 shop couldn't do it and 202 just tells us to use the app which doesn't work. I'm getting rather angry now about this.

• 
  Paul Lees (@PLees321) reported 24 minutes ago from Garston, England

  @O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.

• 
  Scouse Number 1 (@ScouseNumberOne) reported 26 minutes ago from Garston, England

  @O2 is anyone answering the phone today or am I just sat here listening to your crap music....

• 
  Emma J (@EmmaJStrong) reported 31 minutes ago from Halewood, England

  @O2 Had no 4G, signal to text or call since yesterday. Rely on @googlemaps for work and couldn’t access a thing. What the hell is going on? 😤😤😤😤

• 
  Tom Jones (@tomjoneschester) reported 38 minutes ago from Saltney, Wales

  @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

• 
  Dan snelson (@DanSnelson) reported 43 minutes ago from Widnes, England

  Second day of no service @O2 any idea of when it will be back up and running in wa8 area

• 
  Sam Kavanagh (@samkavanagh09) reported 44 minutes ago from Sandymoor, England

  going back to o2 network @o2 how do i send the PAC number so i can keep the same number

• 
  Scouse Number 1 (@ScouseNumberOne) reported 46 minutes ago from Garston, England

  @O2 Gave up and have gone elsewhere will also be moving my company and all personal accounts from @O2 I have never been messed about so much when trying to give a company my business... absolutely utter madness how poor your customer service is..!

• 
  Rob T 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏉 (@welshapplefan) reported 47 minutes ago from Sandymoor, England

  @O2 I wish to raise a GDPR complaint. I have called your call centre twice & been disconnected after 23 minutes on each occasion. Your live chat in India refused to help me. Please can someone contact me urgently or I’m going direct to your CEO with this matter via email.

• 
  Steve Aspinall (@SteveyAsp) reported 49 minutes ago from Runcorn, England

  Wow @O2 Customer Service is the worst I’ve come across

• 
  Jon H (@jonh64) reported 54 minutes ago from Garston, England

  @O2 sent you D/M earlier regarding no network coverage after receiving new sim. ongoing issue.

• 
  Jan Rose (@JanRose61920860) reported 54 minutes ago from Christleton, England

  @O2 My daughter contacted you recently regarding problems with the Caffè Nero free drink but you haven’t replied. It has happened twice in 3 weeks that the till has said voucher already used when it definitely wasn’t. It has also happened once at Greggs. She is out of pocket.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lorna R Brooks (@Lrnarbrksxo) reported 4 minutes ago

  @O2 can you help me please??

• 
  Hayley parker (@Hayleyp630888) reported 4 minutes ago

  @O2 trying to book movie Monday for next week (half term!) but the codes I have are not working on the website 😭 please help the kids were so excited to be going xx

• 
  Frog in a Bucket - Narrowboat Odyssey (@FrogOdyssey) reported 6 minutes ago

  @O2 I am a priority customer expecting to see England Rugby tickets at 10.00 this morning. Were they withdrawn?

• 
  Stephen Daniel Fair (@stephenfair1971) reported 7 minutes ago

  @ThreeUKSupport I’m bored of waiting ..what with this service being promised since 2019 and now your removal of free roaming @O2 are looking like a better fit

• 
  Don Haston (@DonChastonez) reported 8 minutes ago

  @virginmedia @O2 What happens when you are a current Virgin broadband and Virgin Mobile customer? I’d rather go to O2 for mobile to get the double data but as Virgin Mobile is an MVNO, I’m on EE or Vodafone service.

• 
  Tommy Bhoy (@thomas_bhoy) reported 10 minutes ago

  No 4G in Oban since yesterday afternoon typical of @O2 shocking customer service

• 
  Loving Hard on ME♥️ (@PriPetty) reported 15 minutes ago

  So @o2 wants to me to pay a full amount for my bill but because of “on going engineering issues” my data will not work to full capacity. That’s interesting

• 
  Doug S. 🇬🇧🇪🇺⭐️ (@Neodoug2) reported 17 minutes ago

  @O2 The last time I used it was on September 13th, with no issues on either my account or my partner's.

• 
  Rob Scatigno (@Scatigno1) reported 18 minutes ago

  Anyone else having issues with @O2 network the past couple of days? Struggling to access the internet through my Data usage when not connected to Wifi

• 
  Steve Dixon (@The_Hustler15) reported 19 minutes ago

  @O2 @virginmedia But you don’t mention that it weakens your phone signal. Ever since you said you were merging with VM a few months ago, I’ve gone from a good 4G, to a poor 3G signal. Already sent DM’s, and have been told you’re looking into it. Yeah right.