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O2 Outage Report in Cheshire West and Chester, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Cheshire West and Chester, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cheshire West and Chester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 42% Phone (42%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Cheshire West and Chester, England

Latest outage, problems and issue reports in Cheshire West and Chester and nearby locations:

  • stevegsimpson
    Steve Simpson (@stevegsimpson) reported from Garston, England

    @O2 any issues in the L24 area, reception in the area not good at the best of times but has been awful the last couple of weeks.

  • Solsticebaby
    KLee (@Solsticebaby) reported from Ellesmere Port, England

    30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.

  • samkavanagh09
    Sam Kavanagh (@samkavanagh09) reported from Sandymoor, England

    @O2 im at the end of my contract have taken a new one out with a different network but want to keep the same number so waiting for them to change it over. they said when they sort it itll cancel itself but just want fo make sure as i dont want to be paying to lots of bills

  • Burkster76
    Martin Burke (@Burkster76) reported from Widnes, England

    @MissWhyOh @O2 @AppleSupport I wouldn't just say this is restricted to XR my wife has an 8 and she has had connection, internet and sounding like a robot issues for 12 literally counting down the weeks until she can bin O2 and get with a decent provider and a decent phone.😠😠

  • ScouseNumberOne
    Scouse Number 1 (@ScouseNumberOne) reported from Garston, England

    @O2 you are as an organisation possibly the worst most incompetent, disorganised shambles of an excuse of a company I have ever come across and at this point are making @VodafoneUK look professional and trust me I wouldn’t trust them to make a cup of tea

  • PLees321
    Paul Lees (@PLees321) reported from Garston, England

    @O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.

  • GadgetMaze
    Meirion Thomas (@GadgetMaze) reported from Shotton, Wales

    @O2 fantastic customer service from Jayne and Matt @o2broughton (Chester) on Saturday. They spent 2 hours figuring out a problem with my phone, and we had a giggle while doing it! Thanks 😊

  • sandracw66
    Sandracw (@sandracw66) reported from Shotton, Wales

    @O2 hi I have two phones on sim only which are now out of contract. how can i get cheaper monthy rolling service without a contract please

  • ShanePinnington
    Shane Pinnington (@ShanePinnington) reported from Chester, England

    @O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !

  • jess_hornee
    J E S S (@jess_hornee) reported from Bagillt, Wales

    O2 is the shittest network by far my 4g takes about 3 hours to work sort it out @O2

  • samkavanagh09
    Sam Kavanagh (@samkavanagh09) reported from Sandymoor, England

    @O2 how do i cancel my contract

  • LucySharpPR
    Lucy Sharp (@LucySharpPR) reported from Eccleston, England

    @RavWilding @ThreeUK @O2 That’s interesting! I pay £49 a month with three for a crap 7 and have been locked in for 24m - defo not making same mistake again xx

  • Jamie_McGaghey
    Jamie Mc (@Jamie_McGaghey) reported from Garston, England

    Disgusted the way "Emma" at @O2 spoke and poorly communicated to me today. Complaint logged! Never had that from o2 in 14 years

  • NickToye
    Nick Toye (@NickToye) reported from Mold, Wales

    @O2 Wow the chat team are not very helpful. Told me I would need to call 202 before 9 to cancel and re-order. Yeah closed at 8. More training required I feel.

  • MrsFoot44
    Sue Lightfoot (@MrsFoot44) reported from Ellesmere Port, England

    @O2 worst customer service in history.

  • KarenWhiteFood
    Karen White (@KarenWhiteFood) reported from Chester, England

    1 hr 20 min trying to upgrade to a new iphone 11 with @O2 but because they never updated my name after being married 7 yrs ago (sent marriage certificate) won’t do it.. goodbye O2..

  • JamesRoberts330
    James Roberts (@JamesRoberts330) reported from Halewood, England

    @VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍

  • SkinnerMaria
    Dr. maria skinner (@SkinnerMaria) reported from Chester, England

    @O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...

  • ScouseNumberOne
    Scouse Number 1 (@ScouseNumberOne) reported from Garston, England

    @O2 Gave up and have gone elsewhere will also be moving my company and all personal accounts from @O2 I have never been messed about so much when trying to give a company my business... absolutely utter madness how poor your customer service is..!

  • ScouseNumberOne
    Scouse Number 1 (@ScouseNumberOne) reported from Garston, England

    @O2 is anyone answering the phone today or am I just sat here listening to your crap music....

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • WayneBurton1991
    Wayne Aaron Burton (@WayneBurton1991) reported

    @HalifaxBank o2 account was hacked and they set up 3 direct debits. O2 confirmed all numbers were cancelled and nothing would go out then im hit with a £450 bill. I then do indemnities with halifax to claim this back ans they are rejected by o2, wtf is going on @O2

  • mrmstoney
    STONEY (@mrmstoney) reported

    @O2 what is going on? For the last couple days safari hasn’t worked at all and many’s of my other apps are either not working or running slow. There is no network! Why? #PoorService #NoInfo

  • Jobrad15
    OllieUnited💙💛 (@Jobrad15) reported

    @O2 Is there a problem with signal in West Yorkshire? Especially in the HX7 postcode? Mine and my partners phones have been patchy for days now. On for less than an hour a day. It’s horrendous for business!!!

  • Douglas50xx
    Stuart (@Douglas50xx) reported

    @O2 what a disgrace your customer service is

  • chelsea_beever
    chelsea (@chelsea_beever) reported

    @virginmedia @O2 That means nothing, it’s every night we have this problem and it always says that everything is fine even though we can’t get anything to load etc

  • MurphyandToby
    Toby (@MurphyandToby) reported

    @virginmedia @O2 Sorry we've tried this and the list of options doesn't include the problem. Its really very annoying

  • andrew_m_toms
    Andrew Toms (@andrew_m_toms) reported

    Well, it’s been a few days since I emailed & left a message here for O2 - but as yet still no response! Im beginning to wonder about their Customer Service!? @O2

  • Mo_Ahad
    MFA (@Mo_Ahad) reported

    @O2 Dear friend colleagues My experience o2 has been the worst I have ever had with a mobile network. My advice, do not event move to o2. They make it very very hard to leave. Wasted so much time on customer service. They deliberately end calls or delay work. It’s a scam!

  • MurphyandToby
    Toby (@MurphyandToby) reported

    @virginmedia is once more making life difficult. Since they joined with @O2 we can't access our account. Mum is stuck in a never ending spiral of verify your email etc etc and still can't get into her bill 😡

  • chelsea_beever
    chelsea (@chelsea_beever) reported

    @virginmedia there’s nothing wired to the router as far as i’m aware. We have Virgin TV with our broadband, that’s been ok but as soon as I leave the room the WiFi router is in, the connection just goes and as I say my @O2 signal is a joke where I live so I have nothing. It’s getting annoying