O2 Outage Report in Cheshire West and Chester, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Cheshire West and Chester, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cheshire West and Chester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (29%)
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Total Blackout (11%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Cheshire West and Chester, England
The most recent O2 outage reports came from the following cities: Liverpool and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Chester |
Phone | |
| Liverpool |
Phone | |
| Ellesmere Port |
Internet | |
| Liverpool |
Phone | |
| Flint |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Cheshire West and Chester, England
Latest outage, problems and issue reports in Cheshire West and Chester and nearby locations:
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Paul Lees
(@PLees321) reported
from
Garston, England
@O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.
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jo m b
(@joanreece) reported
from
Liverpool, England
@O2 are awful 😡 so they say with work being carried out it may affect things BUT I cant phone anyone, I cant even send a text to anyone all day this has been it's a disgrace. I run a p/t online business how the hell am I meant to do that!! 😡😡
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
@O2 I just want to buy my contract out, switch my number out to another network oh my god WHY CANT I get through to your customer service line 🙄 shocking customer service this even from use
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Ellie♐️
(@elrosevincent) reported
from
Liverpool, England
Trying to pay off my device plan but can’t get through to anyone, just keep getting an automated woman saying “goodbye” help @O2
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Shane Pinnington
(@ShanePinnington) reported
from
Chester, England
@O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@O2 have confirmed issues since 12:09 #o2down
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
Over an hour cut off 5 times from @O2 I know you’re operating a reduced contact centre but this is such a bad customer experience with poor options on your IVR system that result in the female robot saying “thanks for calling O2 goodbye” without even getting any help or an agent
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Official Shankly Merchandise
(@shanklyshop) reported
from
Liverpool, England
@O2 I’m having more issues with this network, possibly the worst network I have ever been on
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Goalie310🏆🏆🏆🏆🏆🏆
(@goalie310) reported
from
Liverpool, England
@MartinSLewis @o2 Martin been asking O2 questions regarding dormant policy on contracts after they’d been taking 7 years worth off a pensioner and only came to attention on his death. They say 12 months back pay, now not after the money just want change to this activity, any help
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KLee
(@Solsticebaby) reported
from
Ellesmere Port, England
30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.
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Scouse Number 1
(@ScouseNumberOne) reported
from
Garston, England
@O2 is anyone answering the phone today or am I just sat here listening to your crap music....
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Jesus Pablo
(@amijesuspablo) reported
from
Liverpool, England
Mad how due to an issue with @bt_uk I’ve had to use my @O2 data to do my work. Which was great, 15GB lasted me from Monday till yesterday. Now I added an extra 8GB yesterday to see me through and half has been used in 24 hours and I’ve not even done uploads/downloads!! #*****
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Dr. maria skinner
(@SkinnerMaria) reported
from
Chester, England
@O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...
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Lindsey
(@lindseyjthom) reported
from
Liverpool, England
Had nothing but signal problems since joining @O2 😣
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Jamie Mc
(@Jamie_McGaghey) reported
from
Garston, England
Disgusted the way "Emma" at @O2 spoke and poorly communicated to me today. Complaint logged! Never had that from o2 in 14 years
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James Roberts
(@JamesRoberts330) reported
from
Halewood, England
@VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
I’ve been waiting half an hour to speak to customer services??? @O2 🙄
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
@O2 why can’t I get through to customer services I’ve been trying to get through for half an hour now????
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Steve Simpson
(@stevegsimpson) reported
from
Garston, England
@O2 any issues in the L24 area, reception in the area not good at the best of times but has been awful the last couple of weeks.
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James Roberts
(@JamesRoberts330) reported
from
Liverpool, England
Hi @O2 can customers still bring phones into Liverpool stores for the O2 Recycle service? Got a few iPhones that I want to trade in. Thanks. James
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Anna Hanchard
(@AnnaHanchard) reported
@O2 How much longer is it going to take to fix the phone mast fault covering TA20 3SZ??? IT'S BEEN 2 DAYS ALREADY AND I CAN'T PAY ANY BILLS. WTF ARE YOU DOING??????
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Anna Hanchard
(@AnnaHanchard) reported
@O2 How much longer is it going to take to fix the phone mast fault covering TA20 3SZ??? IT'S BEEN 2 DAYS ALREADY AND I CAN'T PAY ANY BILLS. WTF ARE YOU DOING??????
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eliot
(@eliothbu) reported
@O2 absolutely ridiculous. Signed up to a new contact 3 days ago. So far, you’ve been unable to arrange DHL to get my new phone delivered. And now I have no phone service, and can’t be activated without the texted authentication code. Texted… to where? I have no active sim.
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Liam
(@liamchxmbers) reported
@O2 @Ofcom can you help here? I’ve been contacting O2 daily for two weeks now and am being blatantly ignored regarding my complaint.
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Liam
(@liamchxmbers) reported
@O2 @Ofcom can you help here? I’ve been contacting O2 daily for two weeks now and am being blatantly ignored regarding my complaint.
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Boshek
(@Boshek6) reported
@O2 Yeah they just change it. Tell you what’s funny I never used to get these calls ever till virgin swapped to O2. I’m suspecting o2 either sold my details on or someone who works there has.
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Liam
(@liamchxmbers) reported
@O2 @Ofcom can you help here? I’ve been contacting O2 daily for two weeks now and am being blatantly ignored regarding my complaint.
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Neil Hailwood
(@NeilHailwood) reported
@O2 evening, purchased a new pixel 10 with the offer of a new Google watch, can't seem to find anyway to claim it?!! Can you help? Thanks
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Julie
(@Juliebirch1210) reported
@O2 @mitchellsingh89 Thank you..well hopefully they can work a bit faster to resolve this problem. As this mast may need rebooting so people can use they're phones like normal again.
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damien hills
(@dhillsalbion) reported
@O2 hi O2 just wondering if it’s normal practice for your callers handlers to refer to a customer as handicapped?