O2 Outage Report in Cheshire West and Chester, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Cheshire West and Chester, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cheshire West and Chester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (49%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Cheshire West and Chester, England
The most recent O2 outage reports came from the following cities: Chester and Liverpool.
| City | Problem Type | Report Time |
|---|---|---|
 Chester |
Phone | |
| Liverpool |
Phone | |
| Ellesmere Port |
Internet | |
| Liverpool |
Phone | |
| Flint |
||
| Runcorn |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Cheshire West and Chester, England
Latest outage, problems and issue reports in Cheshire West and Chester and nearby locations:
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KLee
(@Solsticebaby) reported
from
Ellesmere Port, England
30 minutes on the phone to @O2 to pay off my device and then they hang up. Disgraceful customer service.
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Official Shankly Merchandise
(@shanklyshop) reported
from
Liverpool, England
@O2 I’m having more issues with this network, possibly the worst network I have ever been on
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@O2 have confirmed issues since 12:09 #o2down
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Dr. maria skinner
(@SkinnerMaria) reported
from
Chester, England
@O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
@O2 why can’t I get through to customer services I’ve been trying to get through for half an hour now????
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Goalie310🏆🏆🏆🏆🏆🏆
(@goalie310) reported
from
Liverpool, England
@MartinSLewis @o2 Martin been asking O2 questions regarding dormant policy on contracts after they’d been taking 7 years worth off a pensioner and only came to attention on his death. They say 12 months back pay, now not after the money just want change to this activity, any help
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@O2 is there any issues with the network in Liverpool
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
I’ve been waiting half an hour to speak to customer services??? @O2 🙄
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KAGSY💄💅
(@KAGSY6) reported
from
Liverpool, England
@O2 **** off not with O2
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James Roberts
(@JamesRoberts330) reported
from
Halewood, England
@VodafoneUK @O2 Hi James, I stupidly recycled my iPhone X with O2 and wow it was the worst thing I ever did tbh. Took the phone into store on 15 Sept and still awaiting cleared funds to credit my account 🤬. For future reference can I take phones into the Vodafone store to trade-in? Thanks 👍
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James Roberts
(@JamesRoberts330) reported
from
Liverpool, England
Hi @O2 can customers still bring phones into Liverpool stores for the O2 Recycle service? Got a few iPhones that I want to trade in. Thanks. James
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jo m b
(@joanreece) reported
from
Liverpool, England
@O2 are awful 😡 so they say with work being carried out it may affect things BUT I cant phone anyone, I cant even send a text to anyone all day this has been it's a disgrace. I run a p/t online business how the hell am I meant to do that!! 😡😡
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Shane Pinnington
(@ShanePinnington) reported
from
Chester, England
@O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !
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lauz efc
(@Lauz_efc) reported
from
Liverpool, England
@O2 hi 02 I have a new contract with yourself and when I put the sim in it says sim not provisioned can you help
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KAGSY💄💅
(@KAGSY6) reported
from
Liverpool, England
@STEWILLIAMS14 @O2 Think the poor ****** falling for it 😕
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
Over an hour cut off 5 times from @O2 I know you’re operating a reduced contact centre but this is such a bad customer experience with poor options on your IVR system that result in the female robot saying “thanks for calling O2 goodbye” without even getting any help or an agent
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Jamie Mc
(@Jamie_McGaghey) reported
from
Garston, England
Disgusted the way "Emma" at @O2 spoke and poorly communicated to me today. Complaint logged! Never had that from o2 in 14 years
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Willis Sweeney
(@willissweeney97) reported
from
Liverpool, England
@O2 I just want to buy my contract out, switch my number out to another network oh my god WHY CANT I get through to your customer service line 🙄 shocking customer service this even from use
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Lindsey
(@lindseyjthom) reported
from
Liverpool, England
Had nothing but signal problems since joining @O2 😣
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Paul Lees
(@PLees321) reported
from
Garston, England
@O2 Awful customer service for my 71 year old mother today. Still not sorted. Promised a call back. Still waiting.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jen Collinge
(@collinge_j) reported
@O2 Still awaiting message from O2, the customer service on sorting out a data protection breech is unbelievably slow
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LulliGang
(@lulli_gang) reported
@O2 where ******** is my money
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Neil G
(@granth1974) reported
@giffgaff Who can actually help me here? Clearly nobody working for giffgaff. Should I complain to @O2?
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sequencekomplete
(@s_komplete) reported
Everyone I know on the @O2 network in the Kingston area has only been getting speeds of around 0.5 meg all week!! As soon as I move out of the area, getting 60-70. What's going on...?
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A_Cam S Con
(@StormKaiTasha) reported
@O2 I want to make a complaint about the o2 service I have been receiving. Who do I contact.
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John Baxby
(@JBaxby) reported
@O2 Your team are awful rang up yesterday 2 hours just to upgrade lied to and received phone today no sim card rang up again today asked to raise complaint surprise surprise no complaint and no call back from a manager should have moved to ee
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Benn Mark Potter
(@bennmarkpotter) reported
Just my luck that on a very important day full of online meetings and exams.... @virginmedia goes down. It's ok, I'll connect to my phone's hotspot. Oh no, @O2 is down in my area too
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James Rogers
(@james_rogers) reported
from
Poplar, England
@O2 Too many issues to explain here. Yesterday I cancelled my contract with @O2 and finally got a refund on the phone I purchased from you in February, which you arbitrarily cut. Now I need to reclaim via my bank £160 from you. More time wasted. Your customer service is appalling!
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Caz ☺🏴
(@caz_08) reported
@O2 hi I cant make it receive calls called up the store to see if can help where I bought from but they can’t help. What number can I call my other o2 phone is working fine
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Peter Fellows
(@14petefellows) reported
@O2 why am I unable to do anything with my account? I’ve ported my number in and I can’t access anything for months. And you are going to charge me to RECIEVE picture messages? I can’t help but think @virginmedia lied to me about the product I would receive. #Unacceptableservice