O2

O2 Outage Report in Cheshire West and Chester, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Cheshire West and Chester, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cheshire West and Chester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Cheshire West and Chester, England 12/07/2025 09:20

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Cheshire West and Chester, England

The most recent O2 outage reports came from the following cities: Liverpool, Ellesmere Port and Flint.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Phone
United KingdomEllesmere Port Internet
United KingdomLiverpool Phone
United KingdomFlint E-mail
United KingdomRuncorn Phone
United KingdomLiverpool Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Cheshire West and Chester, England

Latest outage, problems and issue reports in Cheshire West and Chester and nearby locations:

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @O2 so my wife’s been holding on for 1hr 52 mins to speak to your customer service dept and just been cut off. What an absolute shambles.

  • JamesRoberts330 James Alan Roberts (@JamesRoberts330) reported from Liverpool, England

    Hi @O2 can you confirm if you are having issues with iPhone users SIMs please. Called customer service who have told me that you are but not seen anything reported online. My SIM in my iPhone 12 Pro Max lost service 2 hours ago and is now showing as Not Provisioned. Thanks. J 💙

  • Paul19RedTitles Paul (@Paul19RedTitles) reported from Liverpool, England

    @O2 @peterkay_co_uk Been trying this n website and app since 8.30am just to see if I could at least login but crash crash crash crash crash crash crash crash crash crash crash crash crash crash crash 😩😩

  • ianpyeiseboe ɪᴀɴ ᴘʏᴇ (@ianpyeiseboe) reported from Widnes, England

    @michael_battye @O2 They are awful

  • Kez_Harston Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales

    @O2 where is my order? Shocking customer service! Items due on 21/1/23. No tracking Number given. Wont refund me. Wont cancel the order. Wont tell me where products are. Your staff Cant access my account instore. 02 Ignored my complaint email 🤬 #02

  • MissHLVaughan Hannah Vaughan (@MissHLVaughan) reported from Liverpool, England

    @O2 I have paid off my watch contract now and cancelled the airtime for it on Friday. Saturday I had no phone signal, Sunday I called into your shop to see why to be told my phone had been disconnected too. I didn’t ask for this. Today I have received a bill for the rest of my

  • Paul19RedTitles Paul (@Paul19RedTitles) reported from Liverpool, England

    @O2 Had 5 people at work all trying in the app and website from 8.00am, everyone refreshing both but nothing!! #AbsoluteShitShow touts and agencies seem to have had no issues @Ofcom may need to take a look at the practices?? #BloodyJoke (no pun!!) @peterkay_co_uk

  • LeeJLewis leejlewis (@LeeJLewis) reported from Liverpool, England

    @O2 It's an ongoing fault with "your equipment yet again in the area" fix the 4G before rolling out the 5G !!

  • tomjoneschester Tom Jones (@tomjoneschester) reported from Saltney, Wales

    @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

  • Madhavchoubey Madhav (@Madhavchoubey) reported from Liverpool, England

    @O2 Hi there, I tried booKing the sunday movie by using the voucher provided but it kept giving me an error. Please help

  • ecsg1798 E Charles (@ecsg1798) reported from Liverpool, England

    @O2 Hello I've an issue with my account and payment

  • bearnetuk Pete Baston (@bearnetuk) reported from Buckley, Wales

    @andyscargill @O2 @TheCountessNHS O2 sent me a survey ! I used it to highlight the problem at the Countess site...

  • ripinmypants Ryan Davies (@ripinmypants) reported from Hope, Wales

    @O2 can someone help me regarding my order please

  • Madhavchoubey Madhav (@Madhavchoubey) reported from Liverpool, England

    @O2 The worst decision I have ever made is going with O2 Network. I have visited different stores, called customer service but not getting any resolution.Will suggest to all my friends & family not to use their services. Having sleepless nights because of @O2

  • JamesRoberts330 James Roberts (@JamesRoberts330) reported from Halewood, England

    Couldn’t have picked the WORST day to go back to @O2 for sure. Nothing on their website is working and getting 504 bad gateway errors all the time. C’mon #O2 #O2UK sort it out guys 🫧

  • jonh64 Jon H (@jonh64) reported from Garston, England

    @O2 sent you D/M earlier regarding no network coverage after receiving new sim. ongoing issue.

  • MatthewTraynor Matthew Traynor (@MatthewTraynor) reported from Liverpool, England

    @O2 Hi, thanks for coming back to me, I managed to speak to customer services yesterday who managed to fix it for me.

  • glenaowen Glen Owen (@glenaowen) reported from Chester, England

    99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?

  • JanRose61920860 Jan Rose (@JanRose61920860) reported from Christleton, England

    @O2 My daughter contacted you recently regarding problems with the Caffè Nero free drink but you haven’t replied. It has happened twice in 3 weeks that the till has said voucher already used when it definitely wasn’t. It has also happened once at Greggs. She is out of pocket.

  • bradley_Avery18 bradley (@bradley_Avery18) reported from Liverpool, England

    @O2 Been trying to transfer my number from my old network to you, provided the PAC code but it didn’t happen. Trying to contact on the phone but not had any luck. Can you help here?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • AdrianBishop Adrian Bishop (@AdrianBishop) reported

    @O2 Telling people to keep hitting the refresh button is not a solution. Building an application and website that can handle the demand is what you need to do #O2Priority #fail #O2NoPriority

  • justanotherdawn Dawn (@justanotherdawn) reported

    @PloybCG @O2 Ugh. Hope you get them in your basket soon. Also, touts can **** off. I see them circling, and I'm not even buying.

  • lolla2_uk itsme (@lolla2_uk) reported

    @O2 What a **** thing to say when your app and website are still not working, yet touts have got tickets on @viagogo for over £1k for a ticket that costs £35

  • RosieJa36631076 Rosie James (@RosieJa36631076) reported

    @O2 @O2PriorityUK what is the point in being an o2 priority Customer if your site is shite and you can’t even get priority tickets?! Talk me through it?! #peterkaytickets

  • RichieRoo75 Rooster (@RichieRoo75) reported

    @declew @O2 @peterkay_co_uk Do I have to be an ovo customer? That's the whole point of using O2 priority but they've obviously made a shambles of it all.

  • Cal_Rob22 Cal (@Cal_Rob22) reported

    @O2 It will take more than 49 hours for the app to work. Its crap

  • theleylands leylo (@theleylands) reported

    @O2 You are a disgrace. No one is able to get on to your crappy app or website because you don’t invest anything in giving your customers a decent experience. You are without doubt the worst UK network and I’ve been on all of them

  • Jadelarr Jade Bonner (@Jadelarr) reported

    @O2 Absolute joke. Been trying for over 2 hours and still get the same problem “priority content not available right now” but people were able to get tickets on gigs and tours?? 🙃🙃😠🙃 #o2prioritydown

  • markecsmith900 Mark Smith (@markecsmith900) reported

    @O2 Mktg: Lets run a TV ad that allows our customers to order @peterkay_co_uk tix - Can the dev team ensure the app can do this? O2 Dev - Sure thing, leave with us. Reality: **** show and app never worked and keeps crashing.

  • Sarmickat Tracy King (@Sarmickat) reported

    @RossKyleJohnson @O2 Not working for London dates