O2 Outage Report in Cheshire West and Chester, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Cheshire West and Chester, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cheshire West and Chester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 12: Problems at O2
O2 is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (48%)
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Internet (30%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Cheshire West and Chester, England
The most recent O2 outage reports came from the following cities: Chester and Liverpool.
| City | Problem Type | Report Time |
|---|---|---|
 Chester |
Phone | |
| Liverpool |
Phone | |
| Ellesmere Port |
Internet | |
| Liverpool |
Phone | |
| Flint |
||
| Runcorn |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Cheshire West and Chester, England
Latest outage, problems and issue reports in Cheshire West and Chester and nearby locations:
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Sam Kavanagh
(@samkavanagh09) reported
from
Sandymoor, England
@O2 how do i cancel my contract
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Karen White
(@KarenWhiteFood) reported
from
Chester, England
1 hr 20 min trying to upgrade to a new iphone 11 with @O2 but because they never updated my name after being married 7 yrs ago (sent marriage certificate) won’t do it.. goodbye O2..
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lauz efc
(@Lauz_efc) reported
from
Liverpool, England
@O2 hi 02 I have a new contract with yourself and when I put the sim in it says sim not provisioned can you help
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Vicky Bee
(@ItsVickyBee) reported
from
Liverpool, England
@O2 not even a week with you and already been told I have to call customer service! This is joke!!! 😤 So angry right now!
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@CPWTweets Visited two stores to renew my contract. No phones available because you’re shutting them down. Went direct with @O2 instead....
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Sue Lightfoot
(@MrsFoot44) reported
from
Ellesmere Port, England
@O2 worst customer service in history.
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Meirion Thomas
(@GadgetMaze) reported
from
Shotton, Wales
@O2 fantastic customer service from Jayne and Matt @o2broughton (Chester) on Saturday. They spent 2 hours figuring out a problem with my phone, and we had a giggle while doing it! Thanks 😊
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Martin Burke
(@Burkster76) reported
from
Widnes, England
@MissWhyOh @O2 @AppleSupport I wouldn't just say this is restricted to XR my wife has an 8 and she has had connection, internet and sounding like a robot issues for 12 literally counting down the weeks until she can bin O2 and get with a decent provider and a decent phone.😠😠
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KAGSY💄💅
(@KAGSY6) reported
from
Liverpool, England
@STEWILLIAMS14 @O2 Think the poor ****** falling for it 😕
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Kev
(@Kev_Edwards) reported
from
Liverpool, England
@O2 asking me to complete a survey on how good the network service is over SMS messaging, only I can't answer the questions due to my network service being so poor 😴
-
Sam Kavanagh
(@samkavanagh09) reported
from
Sandymoor, England
@O2 im at the end of my contract have taken a new one out with a different network but want to keep the same number so waiting for them to change it over. they said when they sort it itll cancel itself but just want fo make sure as i dont want to be paying to lots of bills
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Jake ✌️
(@JakeMoyles1) reported
from
Liverpool, England
Pay £60+ for a contract with @O2 to never get any internet when it’s meant to be unlimited👍🏼
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Nick Toye
(@NickToye) reported
from
Mold, Wales
@O2 Wow the chat team are not very helpful. Told me I would need to call 202 before 9 to cancel and re-order. Yeah closed at 8. More training required I feel.
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Kellie Walters
(@KellieW88) reported
from
Liverpool, England
@O2 no service again 🙄🙄🙄🙄 shittest network
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Paul Beacon
(@PaulBeacon0) reported
from
Liverpool, England
@LizParsons71 @O2 @02 Ask @O2 to log it as a “Regulated Complaint” so that they do not just treat this as a “Circumstance” Would be interested if @MartinSLewis has any great advice for your case. #MSEForum
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Paul P
(@AgentLittleP) reported
from
Liverpool, England
Theres that many ppl checking the election and other bits in our area my @o2 mast has dropped me from #4G down to H+ either that or they are having maintenance!
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lauz efc
(@Lauz_efc) reported
from
Liverpool, England
@caville @O2 It was working this morning then come 12 it’s down.
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J E S S
(@jess_hornee) reported
from
Bagillt, Wales
O2 is the shittest network by far my 4g takes about 3 hours to work sort it out @O2
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Ffi Davies
(@Ffilly95) reported
from
Liverpool, England
@O2 No, I haven't - which is awful as a Welsh woman. But he might not tour after this so not taking any chances! I wish I could meet him😂 bet his band will be phenomenal!
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Sandracw
(@sandracw66) reported
from
Shotton, Wales
@O2 hi I have two phones on sim only which are now out of contract. how can i get cheaper monthy rolling service without a contract please
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Anderson
(@ryanstanley22) reported
Why are @O2 customer service agents all a bunch of pathetic ****** that can handle people being right
-
CryptoDunkey
(@CryptoDunkey) reported
@O2 failing to terminate my contract in January still billing me and falsely taking money is what 02 is all about
-
CryptoDunkey
(@CryptoDunkey) reported
@O2 Had to be put through to the retentions team that deal with contract renewals to cancel the contract again today, account notes clearly start 17th of Jan contract cancelled
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Gerrit Theron
(@GerritTheron) reported
@VinceBee1019 @EnglandRugby @O2 ridiculous , never been a fan, Borthwick will never drop his captain
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Mike Purbrick
(@MikePurbrick) reported
@virginmedia @O2 Absolutely horrendous customer service from Virgin media! Avoid or regret it.
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CryptoDunkey
(@CryptoDunkey) reported
@IVP_SUCKS @O2 Well its a complete joke, i wonder if the management was laughing when designing that customer charter over a couple of beers
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Richard Welch
(@Richardwilwel) reported
@EnglandRugby @O2 Steve b dropping Smith and putting faith in his Premiership title winning fly half Ford??? Er hang wasn’t that Freddy Burns who won them the title. And praise for putting faith in Jonny May Gloucester’s week in week out match winner except that would be Val Rapava-Ruskin.
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Tom Bradshaw
(@_tombradshaw) reported
@EnglandRugby @O2 ffs, that's genuinely terrible - as much as I love Ford, Marcus is the most exciting English talent I've seen in my lifetime and to think he's being cast aside :( hoping this is just so he can get some game time, which would make sense
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James Richards
(@Jimbobthon) reported
@O2 13-17% increase. Patchy signal at best, and gets worse when out and about (I don't live near tall buildings). I'll be leaving end of the year, this increase is nothing but greed to line the pockets of those who don't need it
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CryptoDunkey
(@CryptoDunkey) reported
@IVP_SUCKS @O2 I asked for a resolution with customer services put on hold for 30 mins and then they terminated the call