O2 Outage in Worthing, West Sussex, England

@O2 I can’t access my MyO2 account. I’m not a new customer. Please can someone get in touch to fix? Thanks.

What’s going on @O2 I just got hung up on by your customer services! Shocking! Business number not working and 02 have no answers!

@O2 I’m not sure what number it is that you want. My mum went into store, they wouldn’t even look at her phone so I doubt they made a note of her phone or customer number. This isn’t the first time she’s had poor service in that store. Luckily she’s able to go into the Brighton store

@O2 is there any reason the staff in your George St, Hove branch would rudely refuse to offer technical support to someone? My mum popped in to ask for some help when her phone stopped working and was told, without the staff even looking at it, that it was ‘too old’. The phone is

@O2 Have sent you a DM - had terrible experience on phone and got nowhere

@O2 Have been mis-sold a sim agreement through O2 can you let me know who I need to speak to or write to to raise serious complaint

An hour on Live Chat at @O2 only to be told they haven’t done what they promised THU & FRI. What they will do is make sure the back end team, who they assured me yesterday, will do today what they promised 24 and 48 hours ago, why do I think I’ll be on Chat tomorrow? #O2 #awful

Oh my @O2 this is shameful customer service, new iPhone 12 arrives Thu a.m. & wasn’t working, told need to wait 24 hrs for SIM to activate. 24 hrs later not working, told phone barred, no reason given, wait 24 hrs, phone not working. Now Sat & told block hasn’t been removed, WOW

@O2 hello. I received a phone call earlier today from this number - 0330 123 9245 Was that O2? The automated call claimed they were and knew my name. I didn't do anything apart from hang up so I've not got any major concerns but I wanted to check

@O2 It’s too late. I’m broken. Whatever happened to your gurus? They used to solve things. Bring back the bots.

Been subjected to the worst episode of customer service I’ve know with @O2 5 calls, inconsistent advice each time. Most ironic thing is that the hold music, apart from being shite, sounds like it’s being played under water and is turned up to 11. It’s a phone company. Jeez.

@O2 where exactly can you cancel a contract within the 14 day cooling off period ?? Yours frustrated

I’ve never known such crap customer service as I’ve encountered through @O2.

@O2 I’d love to chat to someone online about my bill please. Your app isn’t letting me, Aura is crap and doesn’t respond to the actual question I have.

@andrew_gorner @O2 my mrs sent me a message to say there is problems reported. tried calling her and it took ages to get through, line wasn’t all that clear either.

Just been sacked and @O2 send an email ‘your bill is ready.’ Shit service, shit customer service and shit timing. I am so done.

@O2 You never detect anything there literally no point

@ElectricTempus @VodafoneUK @O2 The thing is that everyone’s experience is different. I’ve been with O2 and Three in the past as well. Like a lot of providers it’s fine when it works but dreadful if you need to get in touch. Need to take a leaf from Monzo Bank customer service.

Never known a company to be so slow at fixing a phone and sending it back to the customer, it’s actually a joke @O2

@pedros113 @O2 Actually, until the last month or so I've had excellent service from them and no complaints at all, so I dont think they are 'shite' at all. I was only asking if there was some kind of fault that might have caused the change.

@O2 I've called up, was on the phone for 50 mins. I was advised to just stay put and wait till the signal issues improve. This issue has been ongoing since I took the contract out in Feb.

@O2 absolutely disgusting still waiting day 24 for a refund of faulty goods .., started to chase 6pm Sunday still waiting as to the whereabouts of this 'cheque in the post' @o2 rubbish service the ways of communicating and finding info is seconds in this day not bloody weeks 😡

@O2 I’ve been on about my signal issues since Oct 2020 again feb 2021 And still nothing resolved 😡 it’s actually got worse now, missing calls can’t make calls and calls dropping! Can’t wait till my contract ends! And yes I’ve tried everything you’ve advised!

@O2 What is going on with your service recently? No service last week at Bickington, Devon. No service this week at Longleat, Wiltshire. Never used to have this problem before you merged with @virginmedia

@O2 I’d hang on but O2 Twitter was saying “this year” in 2017 so the info you get from the company isn’t very reliable. Thanks anyway 👍

@O2 why do you still have so little 5g around. I'm glad I didn't pay extra for 5g but frustrating my husband has the same 5g phone on a different network and has 5g. Not even in Chester which is a pretty big city.

@O2 I’ve phoned up already but customer service says it was retentions and retentions say it’s customer service

So difficult to get through to o2 !!!! Ridiculous service No idea why I'm paying so much. Terrible Internet. Terrible everything 🥲🥲 @O2

@O2 One of your agents called and changed my contract without my permission. Customer service was unhelpful in reinstating my previous contract. #badcustomerservice

@CodenameJohnny @O2 I had the same issue.