O2 Outage in Windsor, Northern Ireland

@Girlzmum Very poor service from @O2 especially to a front line worker in the NHS #NHS who needs her phone.

@O2 Hi having problems making and receiving phone calls on a IPhone SE #O2

@O2 I am amazed by the lack of support from your network. Trying for a week now to get help and your help and advice is pathetic when you eventually answer.

@o2 is the worst shittiest network I've ever been on in my life

@O2 Reece in your forestside store was a legend I ran through door cut off from world and all sorted for phone and lap top in 12 mins a credit to public service he’ll be snapped up by someone soon give him a pay rise and pat on back

@O2 I wouldn’t recommend anyone buying online and redeeming your phone. Go to the store, you can’t trust any of the online and virtual services. Was a handling getting phone set up, getting help and they only give you 50% of the value they say (no matter how good your phone is).

How do I make a complaint with @O2

@O2 AirPods and 🎅 is looking after them! Again fantastic service.

Great customer service @O2. Placed an online order at 6.30pm last night and arrived 4.45pm in Belfast.

@angelcosta78 @DPDgroup_news @O2 @AppleSupport Just checked and its now saying the same for me! Apparently it takes a full 26 hours to get from Birmingham to Down 🙄

@angelcosta78 @DPDgroup_news @O2 @AppleSupport I’ve sent a complaint to O2 asking for a refund of the three days I’m missing out on my device plan. They’ve already charged me!

@O2 @KLogan1977 Update: So @O2 asked me to DM details of the issue. I sent it hours ago, yet still no response. I wonder if there is an intention to help or it is an illusion of good customer service. Nor have I got promised call back after 22 hours from the CS phoneline. Not good!!

@O2 in o2 shop in newtownards the 3 fellas in the shop couldn't have bin any nicer and very helpful even when the problem was my own fault! Saved me a trip to Samsung! Def need a pay rise!! Thank you =)

@virginmedia come on I have 4 Sims with VM. Even put something together online. Will @virgin customers be getting any rewards or paybacks like @O2 had to do when they kept getting network problems 😜

@TalkTalk No the @TalkTalk number was 03451720088 And @O2 give me 03451720091 The email number was 03451720032 No success at all very bad customer service so far !!!

Glad I’m leaving @O2. Trying to recycle my phone and according to CEX, TescoMobile and Game the small mark on my phone wouldn’t be a problem. But send my phone off and they say they’d give 50% of the value. Jokers like. Even in store they said it wouldn’t be a problem

I assume my bus home crashed and I died because hell is surely dealing with @O2 customer service chat for a ******* hour and a half.

@Aerial_Direct @O2 I’ve spoken to Naomi on your team already. That’s was a useless ten minutes. Refused to tell me details of how to cancel - just threatened temrination fees. Offered renewal. Honestly she would have had to have offered a unicorn in a colour of my choice to get a renewal.

@O2 Which was apparent from my first tweet. I’m not asking for you to intervene. I was asking when are you going to develop some principles and stop selling your customers details to bad players like @Aerial_Direct

@O2 But thanks for your valiant “how can we help” which you know and I know was “customer service theatre”. 🎭 It really gives the impression you care one iota about customer service and privacy. 👌 Which is, of course, nonsense. But good play 👏

I have been with @O2, @EE, @VodafoneUK, @lycamobile,@giffgaff and I have the same problem I have tried multiple things and I think it's time I should act by telling you my issue by struggling to receive a signals all around Cromer some places you have it then you don't.

@EE @VodafoneUK @O2 you stay that you coverage all over the United Kingdom but around East Runtham and around Cromer when I go down to the caver van I always have a bad signal could you please try and improve your network. it's not my phone because I have tried multiple phones

Absolutely gobsmacked by the service from @O2! Tried to place an order 3 times for an iWatch to find out that one of their staff members have made up my D.O.B, making me out to be 120- poor service for a customer that spends over £150 a month with them #disappointed #PoorService

@O2 Thankfully, I am out of O2, shocking service.

I was a customer of @o2 for over two decades with four devices on contract. Last 5 years service has been pathetic. Moved to Sky Mobile , same coverage, much cheaper and better customer service

@Mad_Scots_Wench @O2 @O2 terrible off yourself... will be loosing a customer very soon

@O2 customer services attitude is an absolute disgrace! 🤬🤬Complaint going in to #Oftel.

@O2 keep sending me a list of contacts, I’ve wasted over an hour on all, to no avail, useless customer service. You either talk to a robot or someone who can’t help you. You ask to speak to a supervised. They say I am the supervisor, can I speak to your manager=no. No help at all

@O2 tried to upgrade to more phone data as I’m using so much, as I’m isolating. Been a customer for 10years. During a pandemic o2 see it as a business opportunity. The best they could do was charge me £16 for an extra 25GB of data. I have to wait till January to leave this crap

@O2 is there any customer service numbers I can ring please