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O2

O2 Outage Report in Shirebrook, Derbyshire, England

Why is my O2 service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Shirebrook, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shirebrook, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 5: Problems at O2

O2 is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Shirebrook, England

The most recent O2 outage reports came from the following cities: Chesterfield.

CityProblem TypeReport Time
Chesterfield Phone 12 days ago
Chesterfield Phone 26 days ago
Chesterfield Internet 1 month ago
Chesterfield Phone 4 months ago
Mansfield Internet 4 months ago
Mansfield Total Blackout 5 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Shirebrook, England

Latest outage, problems and issue reports in Shirebrook and nearby locations:

  • victoriachilds
    vicky childs (@victoriachilds) reported from Mansfield Woodhouse, England

    @SamsungUK I have taken part in your @02 earbuds promotion that ended last night. Phone been delivered but no information on how to claim @O2 just given a number as its not their problem the number that tells me its won't connect. Can you help as shocking customer service so far

  • peteroughton
    Pete Roughton (@peteroughton) reported from Alfreton, England

    @O2 can you help me please. I think my account is a business account but it says online I don’t have any account. Just wondering what I’m supposed to do. Unsure on when my contract ends and phone is getting old. Thanks

  • followmeplz39
    tasha 40 🇬🇧❤ (@followmeplz39) reported from Nottinghamshire, England

    @O2 I tryed with WiFi still not working

  • paul_carnall
    Paul Carnall (@paul_carnall) reported from North Wingfield, England

    @O2 Ok just got a scam text telling me my bill is overdue and to follow the link to update my payment details. So been on my o2 to find the telephone no. To tell you of the scam. Given up! Just been round n round no numbers. Terrible service.

  • peteroughton
    Pete Roughton (@peteroughton) reported from Alfreton, England

    @O2 can you help me please. I have a business account and I can’t get it to work on the app. I’m just curious when my contract ends and what allowances I have as my call time has increased recently. Thanks

  • nikwood28
    Niknak 🇬🇧🇪🇺🏳️‍🌈 (@nikwood28) reported from Nottinghamshire, England

    Disappointed to hear the news about @O2 and @virginmedia merger. I like O2 been with them for 20 years (back when it was Genie mobile) if their Customer service goes the way of Virgin I will be gone

  • followmeplz39
    tasha 40 🇬🇧❤ (@followmeplz39) reported from Nottinghamshire, England

    @O2 It's just o2 that's not working anything else works

  • leanneellis
    Leanne Robinson (@leanneellis) reported from Barlborough, England

    @O2 Five calls to 202. Once after 15 minutes on hold a message asks which number you should send a questionnaire to and then hangs up. Other four times the automated voice randomly says bye half way through the menus. Why is it so hard to speak to support 🤬🤬🤬

  • followmeplz39
    tasha 40 🇬🇧❤ (@followmeplz39) reported from Nottinghamshire, England

    @O2 your page is not working im trying to sign in

  • StuartJTownsend
    Stuart Townsend (@StuartJTownsend) reported from Nottinghamshire, England

    @O2 can someone please help with an issue I have with my phone re texting. Tried my02 cannot resolve, tried calling and got cut off

  • TPBranson1
    Tim Branson (@TPBranson1) reported from Nottinghamshire, England

    Yet again rubbish service from @EE . Let's see what @VodafoneUK @ThreeUKSupport @O2 and any other has to offer for someone who has been with them for 20 plus years

  • ChelseaRebecca8
    Chelsea Nicholson (@ChelseaRebecca8) reported from Brimington, England

    Shocking customer service from @O2 yet again🙃

  • SLCC1
    Stephen Ludlam (@SLCC1) reported from Killamarsh, England

    Hi @O2 haven't had 3g or 4g on my phone for a few days and can't get Internet on my phone if not connected to WiFi. Are there any issues? I'm in S21

  • Sainty69
    Rebecca Saint (@Sainty69) reported from Nottinghamshire, England

    @O2 this week I am currently experiencing poor network coverage. I have rebooted my phone so many times. Even when out and about I have no 3G/4G nothing. I cannot even get through to you on your app or when I call Can you please support and advise

  • bennyjcomer
    benjamin. (@bennyjcomer) reported from Mansfield Woodhouse, England

    @O2 It’s happened in multiple areas, no signal or internet it’s beyond a joke. It’s been happening for over 6 weeks now. I pay £85 for a terrible service, why would I have to pay for this contract any longer?

  • LaRoseDeSaron
    sharon-Rose (@LaRoseDeSaron) reported from Nottinghamshire, England

    @O2 you’ve got to be the worse company ever. My contract has ended, I’m trying to call so that I can leave o2 but I can’t get through to anyone.I should have the option to do it online but instead,you’d rather I call in so one of your agents can try to retain me as a customer

  • KerryGanly
    Kerry Vanessa Ganly (@KerryGanly) reported from Ripley, England

    @AtWeald @O2 Sorry to hear this. The link was a one, so at first I thought it would take me to a secure site. Your bank may be able to help

  • frakcha
    Chuck Frakes (@frakcha) reported from Bolsover, England

    Trying to port my number online but keep getting rejection emails - bit of help @O2

  • mummyknight5
    Helen K  Nottinghamshire Vlogger (@mummyknight5) reported from Sutton in Ashfield, England

    @O2 I’ve tried to use my @ThreeUKSupport pac code to bring my number to o2 and all the online form says is security error and it won’t do it via text and the phone line won’t connect me to anyone, I’ve had my new contract sim a day!! If it’s not sorted today I’ll just cancel it!

  • peteroughton
    Pete Roughton (@peteroughton) reported from Alfreton, England

    @O2 hello. Can you help me please. Just curious how long my account has left before I can upgrade? They set it up as a business account which means I can’t check much online. Thankyou

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • nastybigsister
    SuperNanny’sNastyBigSister (@nastybigsister) reported

    @Tallulah_Silver @O2 Same thing happening to my very distraught 72 year-old Mum. Threatening letters from @O2, has tried calling, texting, going down to their shop, action fraud, etc. O2 sending her from pillar to post. #O2fraud #O2harrassment #insidejob

  • LexioftheDSC
    Your Bible (@LexioftheDSC) reported

    What in the actual hell is going on with @O2 ?! Trying to pay an overdue balance to remove restrictions is like pulling teeth. I've had TWO payment management advisors hang up on me, for goodness sake!! This is absolutely ridiculous

  • Ms_Cherry_B
    🇬🇩 Elle-Ay 💕 (@Ms_Cherry_B) reported

    @o2 Again, I am asking you to justify this enormous price rise, when for the past month, you haven’t given me value for what I am currently paying. My local mast has been down for over a month with no sign of a fix (the brief 24hr on 21-22nd doesn’t count). What gives?

  • adviceNorm
    Norman Stevenson 🇺🇦🇬🇧🇺🇦 (@adviceNorm) reported

    @O2 @virginmedia Please help! It’s impossible to get help from 02 - they are billing me for a phone number I haven’t got and don’t want to help. They also ignore complaint letters. Anyone out there ever had any good service from them?

  • TimberlandRBX
    dooba (@TimberlandRBX) reported

    @O2 I pay over £11 a month for only 10GB and it's still slow as hell

  • nastybigsister
    SuperNanny’sNastyBigSister (@nastybigsister) reported

    @Zahid94A @O2 Same thing happening to my very distraught 72 year-old Mum. Threatening letters from @O2, has tried calling, texting, going down to their shop, action fraud, etc. O2 sending her from pillar to post. #O2fraud #O2harrassment #insidejob

  • ItsCee_xo
    CeeTheFree ✨ (@ItsCee_xo) reported

    @O2 I'm genuinely disgusted by the "customer service" journey you've just taken me on. Stuck on the phone for over an hour to an advisor who had no clue what she was doing, and STILL nothing resolved. Honestly the worst experience I've had calling any company ever

  • nastybigsister
    SuperNanny’sNastyBigSister (@nastybigsister) reported

    @page_pageyworld @O2 Same thing happening to my very distraught 72 year-old Mum. Threatening letters from @O2, has tried calling, texting, going down to their shop, action fraud, etc. O2 sending her from pillar to post. #O2fraud #O2harrassment

  • JodieMarchment
    Jodie Marchment (@JodieMarchment) reported

    @Arthur_Dave @O2 I’ve been trying to cancel my contract since February 13th so good luck! They’ve cancelled my disconnection yet promised me it would be sorted and I’m still with an active account on March 31st. Hopefully you get yours sorted soon! 🤞🏻

  • nastybigsister
    SuperNanny’sNastyBigSister (@nastybigsister) reported

    @JaneyGuy10 @O2 Same thing happening to my very distraught 72 year-old Mum. Threatening letters from @O2, has tried calling, texting, going down to their shop, action fraud, etc. O2 sending her from pillar to post. #O2fraud #O2harrassment #insidejob