O2 Outage in Saint Neots, Cambridgeshire, England

Seems @O2 are preparing for 5G by making 4G unusable - several places like this with great signal (5 bars, 4G+) but zero bandwidth

@O2 Your customer service is very poor. 60+ minutes wasted on the phone and live chat and still no resolution. Disappointed is an understatement #nocustomercare

@packlam73 @O2 @EE That's not how that works (speaking as an ex-network guy who worked on building the EE née T-Mobile / Orange 4G network.) Also, EE were the only bidder ;-)

@ThreeUK absolutely shocking level of service in the 3 Bedford store. 14 years a customer - Gone! Hello @O2 :)

So I can try and claim against @O2 for the loss of service time. Can’t say I’m bothered about 50p in the grand scheme of things. Give it to charity instead, imagine the gain if lots of others did the same 🎄🎁😍 #o2network #charity #helpingothers

When @O2 sorts itself out but you think....sod it, phone down...time to decorate the Christmas tree instead 🎄 #o2down #moreimportanthings

@MarkEvansO2 @O2 I assume that you get a lot of negative comments, so here is a positive one to support you during recovery: keep going, I am sure you will fix it as fast as possible!

@giffgaff @O2 so the networks been down almost 12 hours and there’s been no text message apology (as we can’t access the Internet) and it’s STILL DOWN. I’m paying money for this and not receiving a service.

@O2 why can I not speak with any customer service agent unless I want to report fraud or stolen phone

@O2 I'm on the governments vulnerable list and I've been trying to check if my device is unlocked so I can switch to another network. I filled out your form a week ago, have heard nothing. My O2app passes me round screens in circles & I can't get through on the phone. DISGRACEFUL.

@O2 have said I can have £10 back because I am a loyal customer Thanks that’s £40 for a phone that doesn’t work 🙌🏼 But if I don’t pay my bill I get a bad credit score

@O2 I have been a customer of yours for nearly 10 years now but I will be leaving you as soon as my current contract is up as you are one of those companies who don't reward loyalty just new customers.

@O2 £50 a month on a phone contract that is useless Signal doesn’t work without WiFi 12 months it’s been like this and just get told it will get better Family on @VodafoneUK don’t have this issue

@planetcallum @ThreeUKSupport @ThreeUK @O2 Interesting that @ThreeUKSupport continue to refer to Payforit, which ceased to exist in December 2019. These charges are clearly the result of a contractual relationship between @ThreeUK and ModoMobi, as evidenced by the fact that the scam only operates on the Three network.

@O2 wow never experienced such bad customer service. Spoke to 4 different people who were all unable to help reduce my bill, the 4th of which just hung up on me mid sentence. O2 are clearly not willing to help people who #badservice #CustomerService #phone #financialhardship

Day 11 & the @PSAuthorityUK still unable to answer. I suspect it’s because they either really don’t have a clue, or there would be retrospective legal action from previous cases. Can you help please @Ofcom @aimmtweets @commsadruk @ThreeUK @O2 @EE @bt_uk @VodafoneUK

@Ben_zilla @O2 I’m having the same problem in the WS1 area

@O2 losing signal on walsall area