O2 Outage in Ringwood, Hampshire, England

I’m sorry @O2 but this is the end of our friendship - years of loyalty has bought be nothing. The service has got worse, not better and for the cost it’s not worth it - I’m off to see if @ThreeUK is a magic number maybe they can give me what I need - fair well and goodbye

@O2 I would love a new phone on 5G I would never be with out internet or battery again 🤞

@O2 It’s always not working I can’t use my internet in the gardens where all the shops are

@O2 is it normal for my 4g to be so painfully slow

@BBCClick No mention of outage of the @O2 network last year in this report. Instead talking about a 'potential scenario' that actually already @Ericsson has created, stopping communication, taking IoT device such as digital bus stop signs offline for 24 hours in many countries @spenley

@O2 Told if cancel and payoff contracts to change name. Won't be offered same deal on new contracts as they are new deals. Been with o2 for years. Don't want anything extra just want to change name from wife to husband. Awful

@O2 It’s been interesting the number of ppl who’ve contacted me with similar stories about O2. Promises that are not met - time and time again. My perception is that you have significant customer care issues...

Well, that experience has been an eye opener... NEVER EVER trust @O2. Promised in Oct & Dec to give refund. Nothing happened. Chase today & given choice of making complaint or refund. If complain no refund today. #NaffCustomerService #RipOff #CantBeTrusted

Had this message from @O2 #o2outage #o2down We're very sorry for Thursday's network issues. We understand how important it is to stay connected, especially this time of year. You'll receive a credit for two days of your monthly airtime subscription charges by the end of January.

I've heard nothing from @O2 about this, after or during the outage.

@O2 My wife and I still have no 4G. If you have restored the network, as you advertise, please explain why we are still without.

@O2 Come on guys any more info , and how about some compensation. Still down with no 4g Network #o2down #o2outage

@O2 this data outage is ridiculous- I know it’s affecting everyone but I feel I’m owed as is everyone else a particular refund to cover service loss - I can’t function out and about personally and even less so in my JOB due to the outage both personal & work O2 connections down!

@SkyNews @O2 May loses her right to govern, that her deal with the EU is so very poor, that she tried deliberately to hide contentious parts of it from sight, and that she chose to have her doubters brow beaten by QC Geoffrey Cox who told MP's to grow up. A true Machiavel for "her" way.

So @O2 Data Services go down and everyone instantly demands compensation. Get a ******* grip. Shit happens.

@O2 Just managed to get WiFi, is there an ETA on the fix going in as this is a bit of a pain in the arse!! X

@O2 This is beyond a joke - poor coverage over the last few weeks and today no data and intermittent signal - this is not on

@O2 Thanks for your reply. It was an issue related to a deceased relative’s bill that has now been resolved.

No contact from @o2 and my phone still isn’t working, terrible service

@O2 @chrisalfw I have DM you but you not replied. I need to cancel my contract. This is urgent please

@O2 @lewwyle Could you answer my tweet please or DM. I need to cancel as I'm paying nearly double than I should be. Thz

@O2 how am I supposed to cancel my sim only contract please. I can now get a deal from you for £10 month and I'm paying £16 a month and you have kicked me off my deal and family plan. Not happy. Thanks

Looking for a reliable phone company. @O2 dont give a **** about long standing customers.

@ninepine @O2 Chances of #02 doing work in this area are minimal. They’ve never bothered trying to sort out reception up here. Awful company only interested in sales on false promises. Can’t have been them!!!

@O2 I’m having issues with my payment on my monthly plan. It is saying unable to process but I’m am not sure why.

@ThreeUK @ThreeUKSupport @O2 @EE @VodafoneUK What a nightmare for the UK. You couldn’t provide a basic signal if someone’s like depended on it... which apparently it does.

@SophiaMyles @EE Just called @O2 worst lol

@O2 your online chat service is utterly useless. Someone says hello and then they don't reply again!