O2 Outage in Poole, England

@O2 my contact is coming to an end very soon and I’m looking for a good deal as I’ve been a long time customer (bt cellnet days) I kind of know what I looking for so hopefully your customer service will be good to me

@O2 honestly, all the years I have entered your competitions on o2 priority... the law of averages says I should have won something by now.. but not once since priority launched, have I won anything... so either its a stitch up... or your computer is broken...

@O2 love the fact that O2 send a validation code by text for guest Wi-Fi…..reason for using guest Wi-Fi is no phone signal!

@O2 Always been the same, complaint logged last year, and the response was along the lines of ‘we have no plans to change anything’. Great service!

Sneaky @O2 added Disney+ to my account which I hadn’t realised and had been paying for. Never watched anything on it and now deleted. Hey o2 can I get a refund...?

@O2 you literally have the worst customer service ever! 😡 Why doesn't anyone answer the phone been waiting nearly 45 minutes!!!

@O2 I’ve been with you the grand total of 3 days and already regretting switching to you! Can’t even get switching my number right. Had no working number for a day and you can’t tell me when I will actually have a working phone number! Shocking service!

@gemgemgemgem89 @O2 I’ve got the same issue but in Blandford

I’m sorry @O2 but this is the end of our friendship - years of loyalty has bought be nothing. The service has got worse, not better and for the cost it’s not worth it - I’m off to see if @ThreeUK is a magic number maybe they can give me what I need - fair well and goodbye

@O2 I would love a new phone on 5G I would never be with out internet or battery again 🤞

@O2 It’s always not working I can’t use my internet in the gardens where all the shops are

@O2 is it normal for my 4g to be so painfully slow

@O2 Secret cinema sign up is not working properly, will not recognise format no matter what I try ...

@BBCClick No mention of outage of the @O2 network last year in this report. Instead talking about a 'potential scenario' that actually already @Ericsson has created, stopping communication, taking IoT device such as digital bus stop signs offline for 24 hours in many countries @spenley

@O2 It’s been interesting the number of ppl who’ve contacted me with similar stories about O2. Promises that are not met - time and time again. My perception is that you have significant customer care issues...

Well, that experience has been an eye opener... NEVER EVER trust @O2. Promised in Oct & Dec to give refund. Nothing happened. Chase today & given choice of making complaint or refund. If complain no refund today. #NaffCustomerService #RipOff #CantBeTrusted

@O2 quick at taking your money from you but make it hard for you to contact them when you’re having issues with a device.

@O2 Help! I’ve got a sim only contract with you and tried to change tariff for more mins but selected the wrong one. I clicked on ‘cancel tariff change’ and got a message to say the cancellation had been requested. How long do I need to wait before I can make the change? Thanks!

@O2 why is no one taking calls? Been phoning all day!! Poor poor service!

Makes me physically sick how awful @O2 actually are. Never ever ever again

Hi @O2 I've been having problems with my 4G for the last couple of weeks. Not really happy with this considering the amount I pay each month and how long I've been a customer. When can I expect this issue to be sorted?

Anyone else on @O2 & having problems with 4G & 5G can’t do anything..

@O2 trying to recall why I'm still with a company that has no human contacts available for customer service!

@O2 @TelefonicaUK an o2 customer called wish to speak to a manager regarding the poor service he getting and to resolve any issue he had with o2 but no one assisted.O2 manager Kate refuse to speak to customer agent informed customer to speak to manager will have to be on Sunday

@O2 Yeh done all those, many times. Been a customer for nearly 10 years but it’s just a waste of money.

@Brendan_O2 @O2 an o2 customer call o2 wish to speak to a manager regarding the poor service he getting and to resolve any issue he had with o2 but no one assisted. O2 manager Kate refuse to speak to customer agent informed customer to speak to manager will have to be on Sunday