O2

O2 Outage Report in Peterlee, County Durham, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Peterlee, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Peterlee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Peterlee, County Durham, England 11/18/2025 15:00

November 18: Problems at O2

O2 is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (46%)

    Phone (46%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Peterlee, County Durham, England

The most recent O2 outage reports came from the following cities: Durham.

Loading map, please wait...
City Problem Type Report Time
United KingdomDurham Total Blackout
United KingdomSunderland Phone
United KingdomSunderland TV
United KingdomDurham Internet
United KingdomNewton Aycliffe Total Blackout
United KingdomNewton Aycliffe Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Peterlee, England

Latest outage, problems and issue reports in Peterlee and nearby locations:

  • LukeHockborn Luke Hockborn (@LukeHockborn) reported from Billingham, England

    Thought @EE customer service was bad 2 years ago when I was trying to upgrade, went to @O2 and Christ they’re even worse 💩

  • MarcusSummers81 Marcus (@MarcusSummers81) reported from Newton Aycliffe, England

    Seriously fecked off with @DriiftLive all we wanted to was come in from a fantastic day out and enjoy #LiveAtWorthyFarm but noooo your pathetic service has ruined it all, absolute joke just glad I didn't pay but wish I could have had my @O2 treat to enjoy 😡😡😡😡😡😡

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 Appalling customer service. An apology is required.

  • SgawShaw Muriel Sgaw (@SgawShaw) reported from Seaham, England

    @O2 @EleanorRylance And sack the poor employee?

  • headcoverlova Paul Frampton (@headcoverlova) reported from Bearpark, England

    @O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all

  • stobbsmeister Paddy (@stobbsmeister) reported from Seaham, England

    @ThreeUK counting down the days until I'm able to leave. I've overlooked the poor CS and data dead spots however the reintroduction of roaming charges (after banging the go roam drum for years) is the final straw. I'm sure I won't be the first or the last to jump to @O2

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    .@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.

  • lauramckeown__ laura (@lauramckeown__) reported from Redcar, England

    @Cristiana2195 @O2 @Apple I cba im getting absolutely nowhere talking to them in DMs🥴 Might cancel it and go elsewhere tbh

  • fredspoon Philip (@fredspoon) reported from Chester-le-Street, England

    I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2

  • MattKeena 🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported from East Rainton, England

    @ODEONCinemas hello, I have a voucher code from @O2 priority for a free cinema ticket on 9th May but it’s keep saying “there was a problem adding the voucher” when I put it into the odeon app

  • david198623 David Taylor (@david198623) reported from Redcar, England

    @O2 any idea whats going on with your shop on Regents Walk Tedcar as closed today ad its handy for me to go in If and problems saves going to Hill Street Centre store in Middlesbrough. I don't need any help ect today just curious as to why its shut or if shut for good. TiA

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 your customer service is appalling. You should be ashamed.

  • MarcusSummers81 Marcus (@MarcusSummers81) reported from Newton Aycliffe, England

    Hi @O2 I have an access code for Glastonbury live feed but it keeps coming up invalid even though it's the one I was sent by you, can you help please?

  • _RebeccaJT Rebecca (@_RebeccaJT) reported from Sunderland, England

    @O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.

  • ilovefluffy Andrew Willis (@ilovefluffy) reported from Sunderland Bridge, England

    The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    @O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    @altybob @O2 They usually are, I spoke to a lovely lady who put notes on the account on what customer services need to do but they wouldn't read the notes on the phone. I just got passed one person to another.

  • SophieBur492 Sophie burlinson (@SophieBur492) reported from Sunderland, England

    For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 I repeat: your customer service is appalling.

  • thegilesfamily2 @thegilesfamily (@thegilesfamily2) reported from Redcar, England

    @O2 hi didn’t win a main prize but app said had won greggs treat however the app would let me open to claim the treat

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • gbowmancharlton George Bowman (@gbowmancharlton) reported

    @O2 Your company is a joke! Spent ages trying to get a phone problem sorted when mine stopped charging quickly after less than 2 weeks, no response. Super quick to send out a threatening missed payment letter though! Won’t say which payment, or the date it was due was missed (1/2)

  • SissyTeee Sarah Taylor (@SissyTeee) reported

    @O2 The signal in HD9 4AP has been absolutely dreadful month after month and a lot of the time we have no signal at all. It’s very disappointing as it is always the same problem - a phone mast near you isn’t working. Is there any end in sight to this?? A new/fully repaired mast??

  • ciaramcevoy81 Cìara McEvoy (@ciaramcevoy81) reported

    @O2 you really need to sort out your customer service advisors, one on the phone tried to make out I was a liar today because I found a better deal with a new provider.

  • robotormonkey Al (@robotormonkey) reported

    @O2 why is your signal@so terrible, doesn’t matter where im working I get 3G and not the 5G im supposed to, if I’d known it was this bad I’d never have switched

  • MartynGould Martyn David Gould (@MartynGould) reported

    Hey @O2. I placed an order with your Huddersfield store earlier today and the replacement SIM is not in my bag. I can't call the store as my existing SIM is now disabled. Can you call them and ask them if they have my SIM please? I'm miles away now with no phone service :(

  • JohnCarnBHX J (@JohnCarnBHX) reported

    @AshScrivens @EE @O2 Don't touch 02 at all the signal is ****, I'm on 3 and have no issues at all.

  • Misscheekyvodka Jo 💙 (@Misscheekyvodka) reported

    @O2 your service is shocking

  • morgs4mountains David Morgan (@morgs4mountains) reported

    So sad to have to leave @EE today. I phoned & asked if I could have a SIM only deal as my contract has ended & keep EU roaming. Advised that I cannot. Now an @O2 customer & the sigh that the @EE employee gave as I told him as to why was heart wrenching. What are you doing EE?

  • Crutch_88 Crutch (@Crutch_88) reported

    @AshScrivens @EE @O2 I’ve never had a problem with 02

  • gbowmancharlton George Bowman (@gbowmancharlton) reported

    So glad I took out a contract with @O2 earlier this year. Been trying to get a response about my phone being ridiculously slow to charge since end of April (not even two weeks old at that point)- nothing. willing to send a harassing letter when a payment is missed though! AVOID!