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O2

O2 Outage Report in Peterlee, County Durham, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Peterlee, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Peterlee, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Peterlee, England

The most recent O2 outage reports came from the following cities: Durham, and Hartlepool.

CityProblem TypeReport Time
Durham Phone 23 days ago
Hartlepool Internet 1 month ago
Sunderland Phone 3 months ago
Newton Aycliffe Phone 4 months ago
Durham Total Blackout 6 months ago
Sunderland Phone 8 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Peterlee, England

Latest outage, problems and issue reports in Peterlee and nearby locations:

  • TCHL
    Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 Appalling customer service. An apology is required.

  • timlibrarian
    Tim Fowler (@timlibrarian) reported from Bearpark, England

    I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.

  • XLindyLou
    Lynn (@XLindyLou) reported from Hartlepool, England

    @PopcornDonuts @O2 Shocking service @O2

  • MarcusSummers81
    Marcus (@MarcusSummers81) reported from Newton Aycliffe, England

    Hi @O2 I have an access code for Glastonbury live feed but it keeps coming up invalid even though it's the one I was sent by you, can you help please?

  • fredspoon
    philip (@fredspoon) reported from Chester-le-Street, England

    Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

  • MarcusSummers81
    Marcus (@MarcusSummers81) reported from Newton Aycliffe, England

    Seriously fecked off with @DriiftLive all we wanted to was come in from a fantastic day out and enjoy #LiveAtWorthyFarm but noooo your pathetic service has ruined it all, absolute joke just glad I didn't pay but wish I could have had my @O2 treat to enjoy 😡😡😡😡😡😡

  • SophieBur492
    Sophie burlinson (@SophieBur492) reported from Sunderland, England

    For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.

  • scottbarron90
    🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Scott Barron 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@scottbarron90) reported from Brandon, England

    @O2 what a waste of money it is I pay for you're service every month. Another mast issue in my area, no calls or texts all day, I ise this phone for buisness Yet again lost more money through o2 and the rubbish equipment I've never had this issue with any other service provider

  • LukeHockborn
    Luke Hockborn (@LukeHockborn) reported from Billingham, England

    Thought @EE customer service was bad 2 years ago when I was trying to upgrade, went to @O2 and Christ they’re even worse 💩

  • TCHL
    Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 your customer service is appalling. You should be ashamed.

  • SgawShaw
    Muriel Sgaw (@SgawShaw) reported from Seaham, England

    @O2 @EleanorRylance And sack the poor employee?

  • headcoverlova
    Paul Frampton (@headcoverlova) reported from Bearpark, England

    @O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all

  • petern280
    peter nixon (@petern280) reported from Springwell, England

    @O2 is there an issue with the app data counter, mines said unavailable for the last few days

  • sheilavictoriaR
    Sheila Robson (@sheilavictoriaR) reported from Chester-le-Street, England

    @O2 Im pleased 😊 scammers are awful!

  • _RebeccaJT
    Rebecca (@_RebeccaJT) reported from Sunderland, England

    @O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.

  • TCHL
    Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 I repeat: your customer service is appalling.

  • kirstynewcastle
    kirsty widdowfield (@kirstynewcastle) reported from Durham, England

    @O2 been charged for a premium service that wasn’t me. How do I go about getting a refund when I can’t get through on the number that billed me

  • sarahhunter25
    sarah hunter (@sarahhunter25) reported from Durham, England

    @O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.

  • DarrenMorgan
    Darren (@DarrenMorgan) reported from Washington, England

    @BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless

  • ilovefluffy
    Andrew Willis (@ilovefluffy) reported from Sunderland Bridge, England

    The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • futureslow
    Josh ✊🇵🇸 (@futureslow) reported

    @O2 Hi, I rang to cancel my contract after it ended - I was supposed to get another month of my contract but access to my network has been cut off - why?

  • raquelmansell
    Rachel mitchell (@raquelmansell) reported

    @virginmedia @O2 @virginmedia what is going on with your WiFi been taking DJs down all night

  • delmeparfitt
    Delme Parfitt (@delmeparfitt) reported

    The @O2 customer service is appalling. Not been able to receive calls. Still awaiting a resolution after 2 weeks - and it's me chasing them. If you're out of contract soon, do yourself a favour and avoid this network like the plague.

  • LeighCherieJon1
    Leigh Cherie Jones (@LeighCherieJon1) reported

    @O2 It's on your website there's a mass down when I check sk58ht check the postcode. Seems to be a problem throughout UK

  • totalkharnage
    Amjid Khan (@totalkharnage) reported

    @O2 hi. My cellular series 7 Apple Watch doesn’t seem to be getting a signal. I’ve confirmed my watch data plan is still active. I’ve only had it just over a week and on pay monthly from yourselves. Have unpaired and repaired but no luck.

  • jackbstd
    Matthew Williams (@jackbstd) reported

    Can't fault the customer service from @O2 sent my faulty phone back with a nice bit of sticky plastic over the screen, still faulty but none the less a nice touch... not a happy chappy!!

  • DarraghGolden
    Darragh Golden (@DarraghGolden) reported

    @virginmedia @O2 Don't sign up to virgin media. They'll screw you over big time. Even if you're a long standing customer. Stay well clear.

  • toastytoastbuns
    atoaster (@toastytoastbuns) reported

    @O2 I also have a device with yourselves and that has ‘No Service’ either. Tried everything that website suggests and its still saying on devices ‘No service’. Whats going on 😭😭.

  • kaeblackett
    Kirsty Blackett (@kaeblackett) reported

    @O2 I’m sorry but your network is shocking. I would ring and complain but it’s a 45 min wait. I would complain on the app but chat isn’t working. These last 6 months nightmare. Today my phone not working cost me £200 and 3hrs! Joke of a network!!

  • daviespoppy
    simon davies (@daviespoppy) reported

    @O2 can someone read the dm I sent and sort it out as your customer representatives hang up mid call,your bot won’t let me through and your web chat service is never available