O2

O2 Outage Report in Peterlee, County Durham, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Peterlee, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Peterlee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Peterlee, County Durham, England 01/13/2026 09:05

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (48%)

    Phone (48%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Peterlee, County Durham, England

The most recent O2 outage reports came from the following cities: Sunderland and Newton Aycliffe.

Loading map, please wait...
City Problem Type Report Time
United KingdomSunderland Phone
United KingdomNewton Aycliffe Phone
United KingdomDurham Total Blackout
United KingdomSunderland Phone
United KingdomSunderland TV
United KingdomDurham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Peterlee, England

Latest outage, problems and issue reports in Peterlee and nearby locations:

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 your customer service is appalling. You should be ashamed.

  • XLindyLou Lynn (@XLindyLou) reported from Hartlepool, England

    @PopcornDonuts @O2 Shocking service @O2

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    @O2 hi I need some help. I've just been given the #GalaxyWatch3 as a birthday gift. Its the 4g version where I need a e-sim. I've contacted customer services but I haven't a clue what to do can you help? Thanks. Sarah.

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 Appalling customer service. An apology is required.

  • kirstynewcastle kirsty widdowfield (@kirstynewcastle) reported from Durham, England

    @O2 been charged for a premium service that wasn’t me. How do I go about getting a refund when I can’t get through on the number that billed me

  • MarcusSummers81 Marcus (@MarcusSummers81) reported from Newton Aycliffe, England

    Hi @O2 I have an access code for Glastonbury live feed but it keeps coming up invalid even though it's the one I was sent by you, can you help please?

  • petern280 peter nixon (@petern280) reported from Springwell, England

    @O2 is there an issue with the app data counter, mines said unavailable for the last few days

  • headcoverlova Paul Frampton (@headcoverlova) reported from Bearpark, England

    @O2 really bad customer service to offer a free streaming service a lot of families could use right now only for new customers. Other networks offering free services for all customers. Make me think you don’t value loyal customers at all

  • TCHL Tim Luckhurst (@TCHL) reported from Durham, England

    @O2 I repeat: your customer service is appalling.

  • _RebeccaJT Rebecca (@_RebeccaJT) reported from Sunderland, England

    @O2 can someone please give me a response to a query, I have had an automated reply in dm which not helpful in anyway. I have tried my o2 app and it doesn’t help. I have also tried ringing o2 just keep getting cut off.

  • scottbarron90 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Scott Barron 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@scottbarron90) reported from Brandon, England

    @O2 what a waste of money it is I pay for you're service every month. Another mast issue in my area, no calls or texts all day, I ise this phone for buisness Yet again lost more money through o2 and the rubbish equipment I've never had this issue with any other service provider

  • timlibrarian Tim Fowler (@timlibrarian) reported from Bearpark, England

    I suspect if I cancelled the three direct debits I pay every month to @O2 they’d find time to get in touch with me. Help with setting up a new phone when their online SIM swap is banjaxed, not so much.

  • LukeHockborn Luke Hockborn (@LukeHockborn) reported from Billingham, England

    Thought @EE customer service was bad 2 years ago when I was trying to upgrade, went to @O2 and Christ they’re even worse 💩

  • SophieBur492 Sophie burlinson (@SophieBur492) reported from Sunderland, England

    For an iPhone 12 Pro meant to be 5G since November I’ve had this phone. Have i got any signs? Absolutely not. It’s now 3G @O2 bad crack.

  • DarrenMorgan Darren (@DarrenMorgan) reported from Washington, England

    @BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless

  • MarcusSummers81 Marcus (@MarcusSummers81) reported from Newton Aycliffe, England

    Seriously fecked off with @DriiftLive all we wanted to was come in from a fantastic day out and enjoy #LiveAtWorthyFarm but noooo your pathetic service has ruined it all, absolute joke just glad I didn't pay but wish I could have had my @O2 treat to enjoy 😡😡😡😡😡😡

  • ilovefluffy Andrew Willis (@ilovefluffy) reported from Sunderland Bridge, England

    The speeds I’m getting from Sky Fibre Max are appalling too, sometimes I can’t even use it, it’s so awful, like scraping the barrel speeds and connectivity which just isn’t worth it. @O2 to the rescue here though because their 4G tether speeds are usually faster than Sky Fibre.

  • SgawShaw Muriel Sgaw (@SgawShaw) reported from Seaham, England

    @O2 @EleanorRylance And sack the poor employee?

  • sheilavictoriaR Sheila Robson (@sheilavictoriaR) reported from Chester-le-Street, England

    @O2 Im pleased 😊 scammers are awful!

  • fredspoon philip (@fredspoon) reported from Chester-le-Street, England

    Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • KresnaAstra Kresna Astraatmadja (@KresnaAstra) reported

    @ich_ayu @O2 In some countries, you can keep the number when you change the service provider. The number is the identity, the "religion". The provider should not hold the number hostage to their bad product and poor service.

  • VLSspeaks1 VLSspeaks (@VLSspeaks1) reported

    @O2 signal is shocking, can’t get anything outside of wifi. Been like this for two days now. 😩

  • kurtyoafc Kurt Andrew (@kurtyoafc) reported from Middleton, England

    There are serious mobile phone signal issues in Middleton and it needs sorting and ******* properly @O2

  • g_style Prosecco Proletarian (@g_style) reported

    @O2 charges 65p to share a contact! Worst service provider I’ve ever used

  • FrazAnders Fraser Anderson (@FrazAnders) reported

    @O2 quick to message me about a service running out... Still won't respond to my emails regarding a service you owe me 🤔 Certainly won't be a returning customer and definitely do not recommend to anyone! #scammers

  • EliciaBrumley #ketchup (@EliciaBrumley) reported

    @o2 why is data/connection in Manchester so bad. You’d think I’m back in Stone Age with the amount of times I’ve had no service this weekend💀😬

  • unver2_y un2_y (@unver2_y) reported

    @O2 Why advertise 20GB for £10 big bundle on new payasyougo sim but you only assign 7GB instead and when called you don't do anything! Very poor customer service from o2 customer services!

  • halloweenroisin roisin86 (@halloweenroisin) reported

    @O2 any one working my account was out on hold due to money issues my services have been turned off and I was assured that wouldn’t happen I need my data to use my train ticket can someone get back to me

  • ich_ayu ayu purwaningsih (@ich_ayu) reported

    Quitting your contract with @O2 is harder than changing religion. The service is so bad and costumer service is only nice to new costumers. They treat old customers badly, very badly. They don’t appreciate loyalty.

  • TinkMissy Missy Tink (@TinkMissy) reported

    @o2 if only you spent as much time sorting out my issue as you do telling me how busy you are and updating Twitter. @o2 and their priorities