O2

O2 Outage Report in Neath, Wales

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Neath, Wales 11/23/2025 11:35

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • stuartdavis21 Stuart Davis (@stuartdavis21) reported from Swansea, Wales

    Once again the @O2 network is utter crap once again I can't get online because the 4G is CRAP! Sort it out o2. #o2network #o2

  • 1JNR Warren Weerackoon (@1JNR) reported from Swansea, Wales

    @O2 HORRIFIC CUSTOMER SERVICE TELEPHONE CALL from GILLIAN!! I'm glad it was recorded to pass onto the OMBUDSMAN. You pay for a service that doesn't have to be given to you by O2.Its in T&C. Utterly Shocking attitude by GILLIAN @O2 customer service!!!!!

  • mksaper Morgan Saper (@mksaper) reported from Gorseinon, Wales

    Appalling customer service from @O2 - now the third time I have got to resolve the same issue… numerous hours wasted trying to get through for it to repeat again the next month. Why is it so difficult?!

  • kieronsrees Kieron Rees (@kieronsrees) reported from Swansea, Wales

    @O2 Fix your network capacity issues in Swansea or at least be honest in your advertised speeds 😉

  • Fursey79 Paul Furse (@Fursey79) reported from Port Talbot, Wales

    @O2 Again,A really poor signal in the Sa12 area😔

  • kieronsrees Kieron Rees (@kieronsrees) reported from Swansea, Wales

    @O2 answer to 4G never working in Swansea City Centre... turn 4g off 🤔 only switched a month ago, I’m not in a contract so I’ll be switching again pretty soon!

  • MartynWilliams6 master.vapour (@MartynWilliams6) reported from Maesteg, Wales

    @tescomobile I do enjoy your network, even being part of the @O2 family

  • mikebonomi michael bonomi (@mikebonomi) reported from Swansea, Wales

    @O2 Absolutely shocking data service in Swansea. Hurry up and sort it 02.

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @O2 No help needed thanks - @EE are much better

  • SianRhian Sian •• [Superman] •• ❤️[Batman] ••🤘🏻 (@SianRhian) reported from Swansea, Wales

    @O2 @AppleSupport I bought the iPhone XR in March from o2 branch in Leeds. Since then it’s formally crashed on me and had to get apple to fix it. I can’t hear out speaker half the time and it kicks me off using my data even on WiFi and mobile data!

  • mikebonomi michael bonomi (@mikebonomi) reported from Swansea, Wales

    @franciscarockey @O2 Shame @o2 couldn’t do that for me too. And also my signal over the last 3 months have been abysmal. Been a loyal customer for 5 years now.

  • Fursey79 Paul Furse (@Fursey79) reported from Port Talbot, Wales

    @O2 Can I get some help please

  • OneanonlyKatie Katie 🇺🇦 (@OneanonlyKatie) reported from Pyle, Wales

    @O2 website down and your not answering phones just great

  • JaeyKelly Jay Kelly (@JaeyKelly) reported from Bridgend, Wales

    @O2 Are there any networks issues in South Wales? For the past week or so my phone signal reverts to 3G.

  • AnyaRussell97 Anya Russell (@AnyaRussell97) reported from Gorseinon, Wales

    @O2 not to mention I was missold a contract and have a business phone even though I’ve never paid VAT 😒

  • NicolaFine1 Nicola Fine (@NicolaFine1) reported from Swansea, Wales

    Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.

  • huwbevan huw bevan (@huwbevan) reported from City and County of Swansea, Wales

    @O2 really bad customer service from O2 today. One part of the company not listening to another.

  • welshgje Gareth (@welshgje) reported from Gwaun-Cae-Gurwen, Wales

    Anyone having issues accessing the @quals_wales website? Not loading on @O2 or @bt_uk broadband.

  • OneanonlyKatie Katie 🇺🇦 (@OneanonlyKatie) reported from Pyle, Wales

    @O2 how long is your website and app going to be down for i am trying to make payment but cant

  • LeeroyReed_Vex LEEROY REED (@LeeroyReed_Vex) reported from Neath, Wales

    @O2 by far the worst network I’ve ever used

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • mikeygs64 mikey-twa-dags-photography (@mikeygs64) reported

    @UncannyVal @MoreUtterPiffle @O2 "fair enough" that the loudspeaker doesn't work very well? I'd be expecting close to perfect working order from anything sold as refurbished. It certainly wasn't checked before sale. Take it back! Consumers will get ripped off if we don't demand more.

  • Ree7278 Ree (@Ree7278) reported

    @O2 great advice from your twitter feed to contact another one of your incompetent call centre staff! Thanks so much! Who the hell do you think I’ve been speaking to for hours on end with no resolution?! #incompetent #happytostealmymoney

  • TheAngryRoo Disty’s Howl Box 🔜 FWA (@TheAngryRoo) reported

    @FezzFox @O2 Hmmm so upload goes through LTE. I reckon the issue is an over capacity mast. O2 is bad for capacity issues.

  • kellyappleton82 Kelly appleton (@kellyappleton82) reported

    @O2 I've just ordered a new phone and didn't realise it didn't come with a charger. I've looked at your accessories which say you can get 30% off a charger if ordered with a phone. I never got offered this during the upgrade process,can you help?

  • zielewa Ewa (@zielewa) reported

    @O2 i’m having problem with the Cafe Nero voucher. It shows me it was used but I have not used it yet

  • felicity_anne04 Felicity_Anne (@felicity_anne04) reported

    @EnglandRugby @O2 Surprised breach is playing. That **** was horrible.

  • Epic_videos_uk Epic videos uk (@Epic_videos_uk) reported

    Good to know that @O2 don’t care about their customers Will be submitting a claim for compensation as it’s not an outage you turned it off

  • DrHannahLB Hannah Lomax-Browne (@DrHannahLB) reported

    @O2 why oh why is 4G coverage soooooo BAD. I can barely use my phone unless I have wifi. Tried all the tips, local network fine…. You have to sort this out.

  • Me2unotu2me Me2unotu2me (@Me2unotu2me) reported

    @o2 what is wrong with ur network - its friggin awful all the the @virginmedia

  • lauries_mammy Sarah Willis (@lauries_mammy) reported

    @O2 It’s sorted now, I’ve just had an email and magically the number that wasn’t eligible has now had volt benefits activated. Please sort out your chat service though I haven’t had a good experience with it once. After over 10 years with o2 I’ll be leaving at the end of my contract.