O2

O2 Outage Report in Malpas, Cheshire West and Chester, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Malpas, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Malpas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Malpas, Cheshire West and Chester, England 03/16/2026 18:20

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Malpas, England

Latest outage, problems and issue reports in Malpas and nearby locations:

  • SkinnerMaria Dr. maria skinner (@SkinnerMaria) reported from Chester, England

    @O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...

  • harryt84 Harry (@harryt84) reported from Ruabon, Wales

    @O2 Morning team, I checked after and the girl from the shop who set it up, didn't put a sim in the phone! Don't know what kind if problems this will cause now, but out of WiFi I can't use it at all and obviously can't use sms or normal calling.

  • leewatson04 Lee Watson (@leewatson04) reported from Market Drayton, England

    @O2 @SkyUK @SkyHelpTeam had to be said you two are getting on my last ******* nerve! Sort your shit out

  • tonywhilding88 Tony Whilding (@tonywhilding88) reported from Wrexham, Wales

    @O2 not quite sure what I pay my contract towards, the service has been absolutely shocking for weeks now, 4G at times throughout the day is non existent and I know others have the same frustrations. Friends on other networks in the mean time have no issues.

  • KarenWhiteFood Karen White (@KarenWhiteFood) reported from Chester, England

    1 hr 20 min trying to upgrade to a new iphone 11 with @O2 but because they never updated my name after being married 7 yrs ago (sent marriage certificate) won’t do it.. goodbye O2..

  • Cestrian_xbl Nikk McIntyre (@Cestrian_xbl) reported from Chester, England

    @O2 Since the merger the O2 signal has been shocking.

  • Kez_Harston Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales

    @O2 where is my order? Shocking customer service! Items due on 21/1/23. No tracking Number given. Wont refund me. Wont cancel the order. Wont tell me where products are. Your staff Cant access my account instore. 02 Ignored my complaint email 🤬 #02

  • meatloaf_efc DT (Meatloaf) (@meatloaf_efc) reported from Gobowen, England

    Hi @O2 can you please tell me why my signal keeps dropping out? Even when I'm standing still it will just drop even though phone says I have signal. Cheers 👍

  • Kez_Harston Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales

    @O2 Where is my order? I should have received it on 21st jan. No tracking given. No update recieved. 02 wont refund me or cancel the order. Called 5 times, spent hours on hold. No reply to my complaint. Whats going on?

  • JanRose61920860 Jan Rose (@JanRose61920860) reported from Christleton, England

    @O2 My daughter contacted you recently regarding problems with the Caffè Nero free drink but you haven’t replied. It has happened twice in 3 weeks that the till has said voucher already used when it definitely wasn’t. It has also happened once at Greggs. She is out of pocket.

  • sparklesnowdrop sparklesnowdrop (@sparklesnowdrop) reported from Wrexham, Wales

    @O2 a little concerning had text message to say problem with bill payment and to update details. My account is paid up to date #scam. Please be aware

  • ShanePinnington Shane Pinnington (@ShanePinnington) reported from Chester, England

    @O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !

  • tomjoneschester Tom Jones (@tomjoneschester) reported from Saltney, Wales

    @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

  • LucySharpPR Lucy Sharp (@LucySharpPR) reported from Eccleston, England

    @RavWilding @ThreeUK @O2 That’s interesting! I pay £49 a month with three for a crap 7 and have been locked in for 24m - defo not making same mistake again xx

  • ripinmypants Ryan Davies (@ripinmypants) reported from Hope, Wales

    @O2 can someone help me regarding my order please

  • harryt84 Harry (@harryt84) reported from Ruabon, Wales

    @O2 Hi, yes I am, I've rebooted a few times. My old network turned off just before midday, but my O2 still isn't live yet.

  • Anamantovani Ana Slimming World (@Anamantovani) reported from Saltney, Wales

    @O2 After so many years as your customer, I may be leaving you! So disappointed with your Customer Service and inability to resolve a simple £20 order issue! 😤😭

  • glenaowen Glen Owen (@glenaowen) reported from Chester, England

    99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?

  • harryt84 Harry (@harryt84) reported from Ruabon, Wales

    Hi @O2 how long should it take please to go live once my old network has turned off?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • MammafulZo Zoë ♡︎ (@MammafulZo) reported

    @O2 After being a customer since 1997, the BT Cellnett days, I have never been so messed around by a company. You continue to mess around with my bills & stress me out when I have enough to deal with with serious health problems. Who do I escalate this with?

  • TinkMissy Missy Tink (@TinkMissy) reported

    @george_b81 @O2 I’m looking forward to their explanation as in my experience the service has got worse, so what are paying for again @o2?? Seems like I’m paying more for less 🤔

  • TinkMissy Missy Tink (@TinkMissy) reported

    @O2 Rising prices and lowering signal coverage. If you want an unreliable service provider, shocking customer service and much more then the o2 network is for you 👌🏻

  • NathFerguson Nath (@NathFerguson) reported

    @O2 why are you *************** you had a mast down for 2 weeks and I’ve not been able to use my phone and it’s meant to be fixed by 25feb now your telling me your doing more maintenance work on the 27th so the mast is gonna be down again and u expect me 2 pay full price

  • doctorsimon_net Simon Minkoff (@doctorsimon_net) reported

    @AvantiWestCoast @VodafoneUK @O2 No. I do not need your help. The bandwidth and patchy transmitter network is appalling. I used to get 9600-14400bps on the WCML in 1998 and I knew when the signal would drop. It is no better now. Despite three methods of connection to a network. This is a shambles.

  • JamieOwen2003 Jamie (@JamieOwen2003) reported

    @Dominiho7 @AXS_UK @O2 I got onto the site at 12:03 and everything was sold out on ticket master. Absolute joke. I still managed to get tickets but the ticket system for MITB has been piss poor

  • dg2642_david David Gandy (@dg2642_david) reported

    @O2 You are raising my bill by 17.3%. I get thats its in your T&C's. Fair enough, once more you have the paying public over a barrel BUT why are we paying for such a poor service? Its 30 years since I got my first mobike phone and as I sit in my property still cant get signal.

  • garyhardio69 gary h (@garyhardio69) reported

    @O2 o2 want £650 to repair the Phone.. they saying i have damaged the Phone when i know 100% i havnt.. the phone as been returned to me, with 2 marks highlighted saying thats the damage !!! these 2 marks was not there when i sent the Phone for inspection/repair..

  • TitanofTea TitanofTea☕🇺🇦 (@TitanofTea) reported

    @UtanoPandora So sorry you've had that experience 😔 Shame on @O2, I've actually experienced similar in my local store as well where I'm trying to discuss a technical problem and they just look at me like I'm a ******. Maybe you could switch networks?

  • spidersmith11 James smith (@spidersmith11) reported

    @rockNrowell @O2 @MartinSLewis From April 2023, your basic monthly usage price (for data, minutes and texts within your allowances) will rise in line with the 10.5% Consumer Price Index (CPI) rate of inflation published in January 2023 + 3.9%. This is Tesco mobile who use O2 network