O2

O2 Outage Report in Malpas, Cheshire West and Chester, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Malpas, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Malpas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Malpas, Cheshire West and Chester, England 03/16/2026 03:55

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Malpas, England

Latest outage, problems and issue reports in Malpas and nearby locations:

  • JanRose61920860 Jan Rose (@JanRose61920860) reported from Christleton, England

    @O2 My daughter contacted you recently regarding problems with the Caffè Nero free drink but you haven’t replied. It has happened twice in 3 weeks that the till has said voucher already used when it definitely wasn’t. It has also happened once at Greggs. She is out of pocket.

  • KarenWhiteFood Karen White (@KarenWhiteFood) reported from Chester, England

    1 hr 20 min trying to upgrade to a new iphone 11 with @O2 but because they never updated my name after being married 7 yrs ago (sent marriage certificate) won’t do it.. goodbye O2..

  • ripinmypants Ryan Davies (@ripinmypants) reported from Hope, Wales

    @O2 can someone help me regarding my order please

  • Cestrian_xbl Nikk McIntyre (@Cestrian_xbl) reported from Chester, England

    @O2 Since the merger the O2 signal has been shocking.

  • ShanePinnington Shane Pinnington (@ShanePinnington) reported from Chester, England

    @O2 have to say really poor service from you guys this morning, I’ve spoke to 3 different people now and still haven’t reached a conclusion on where I’m trying to get too and it’s not hard either ! Time for a change maybe !

  • tonywhilding88 Tony Whilding (@tonywhilding88) reported from Wrexham, Wales

    @O2 not quite sure what I pay my contract towards, the service has been absolutely shocking for weeks now, 4G at times throughout the day is non existent and I know others have the same frustrations. Friends on other networks in the mean time have no issues.

  • glenaowen Glen Owen (@glenaowen) reported from Chester, England

    99% no @O2 signal in and around Chester, been in store today to swap SIM to try and fix it but still no better. 😩. Anyone else experiencing the same?

  • harryt84 Harry (@harryt84) reported from Ruabon, Wales

    @O2 Hi, yes I am, I've rebooted a few times. My old network turned off just before midday, but my O2 still isn't live yet.

  • meatloaf_efc DT (Meatloaf) (@meatloaf_efc) reported from Gobowen, England

    Hi @O2 can you please tell me why my signal keeps dropping out? Even when I'm standing still it will just drop even though phone says I have signal. Cheers 👍

  • SkinnerMaria Dr. maria skinner (@SkinnerMaria) reported from Chester, England

    @O2 how do I cancel my contract? Am having to resort to this in the absence of an option on your website ...

  • leewatson04 Lee Watson (@leewatson04) reported from Market Drayton, England

    @O2 @SkyUK @SkyHelpTeam had to be said you two are getting on my last ******* nerve! Sort your shit out

  • harryt84 Harry (@harryt84) reported from Ruabon, Wales

    Hi @O2 how long should it take please to go live once my old network has turned off?

  • Kez_Harston Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales

    @O2 Where is my order? I should have received it on 21st jan. No tracking given. No update recieved. 02 wont refund me or cancel the order. Called 5 times, spent hours on hold. No reply to my complaint. Whats going on?

  • tomjoneschester Tom Jones (@tomjoneschester) reported from Saltney, Wales

    @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

  • LucySharpPR Lucy Sharp (@LucySharpPR) reported from Eccleston, England

    @RavWilding @ThreeUK @O2 That’s interesting! I pay £49 a month with three for a crap 7 and have been locked in for 24m - defo not making same mistake again xx

  • sparklesnowdrop sparklesnowdrop (@sparklesnowdrop) reported from Wrexham, Wales

    @O2 a little concerning had text message to say problem with bill payment and to update details. My account is paid up to date #scam. Please be aware

  • harryt84 Harry (@harryt84) reported from Ruabon, Wales

    @O2 Morning team, I checked after and the girl from the shop who set it up, didn't put a sim in the phone! Don't know what kind if problems this will cause now, but out of WiFi I can't use it at all and obviously can't use sms or normal calling.

  • Anamantovani Ana Slimming World (@Anamantovani) reported from Saltney, Wales

    @O2 After so many years as your customer, I may be leaving you! So disappointed with your Customer Service and inability to resolve a simple £20 order issue! 😤😭

  • Kez_Harston Karianne Harston (Kez) (@Kez_Harston) reported from Broughton and Bretton, Wales

    @O2 where is my order? Shocking customer service! Items due on 21/1/23. No tracking Number given. Wont refund me. Wont cancel the order. Wont tell me where products are. Your staff Cant access my account instore. 02 Ignored my complaint email 🤬 #02

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • JonnyBarber27 Jonny Barber (@JonnyBarber27) reported

    @O2 had problem after problem since moving to iPhone few days of not being able to make outgoing call and now a signal outage what’s crack

  • DR0WNS0DA UGLYPHOBlC NEW (@DR0WNS0DA) reported

    ******* ****** o2. Paid my bill a week ago yet they’re claiming it’s not been paid. Definitely has come out my account. Now my ******* phones cut off. I’ve paid for a service I’m not even ******* getting and these pricks think I’ll pay my bill TWICE this month?! @O2 sort it out

  • benbristowuk Ben Bristow (@benbristowuk) reported

    @YourLocalClone @NoContextBrits Probably because their dad uses the @O2 phone network?

  • ChloeRoyle_x Chloe Royle (@ChloeRoyle_x) reported

    @O2 awful experience with your call centre, we had a query about our bill and was spoken to appallingly by 2 of your staff members, my mum was trying to explain something and was being laughed at and talked over. Been with o2 for years never had this experience before. Disgusting

  • danny_pers1 Danny (@danny_pers1) reported

    @O2 hello, my phone will not connect automatically to WiFi Extra on London Underground. I've tried following the steps of connecting to the Virgin/O2 splash page but it tells me I don't have an O2 phone number. Pls help!

  • drjohnston83 drjohnston (Johno) (@drjohnston83) reported

    2 week and counting for a major phone network to allow it's customers to be able to make calls on their @Apple #iphones is a joke @O2 with no time scale but apparently their highest priority!

  • renstar1983 Renny (@renstar1983) reported

    @O2 Hey there. My services have just completely stopped out of the blue. No 5G or 4G. No service. Can’t make calls etc. Is this an isolated issue or have more people reported this too? No service for about an hour now.

  • ChloeRoyle_x Chloe Royle (@ChloeRoyle_x) reported

    @O2 just called your line to talk about my bill and was spoke to appallingly by 2 of your customer service staff members, I’ve never been spoken to like that with all the years I’ve been with o2, everytime I call I get the same 2 people and get nowhere.

  • loopy64 Linda Collett (@loopy64) reported

    @O2 No signal from old phone and yes activated new sim said could take 24hrs but its gone over that. Sent messages on my o2 but message was to come back later.

  • JonnyBarber27 Jonny Barber (@JonnyBarber27) reported

    @renstar1983 @O2 Having same issues and seen a few people having same problems