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O2 Outage Report in Felbridge, Surrey, England

Why is my O2 service not working?

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Felbridge, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Felbridge, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at O2

O2 is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Felbridge, England

The most recent O2 outage reports came from the following cities: Edenbridge, and Crawley.

CityProblem TypeReport Time
Edenbridge Phone 5 days ago
Crawley Phone 1 month ago
East Grinstead Phone 3 months ago
Crawley Phone 4 months ago
Sevenoaks Phone 4 months ago
Crawley Phone 5 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Felbridge, England

Latest outage, problems and issue reports in Felbridge and nearby locations:

  • PhHaines
    Philip Haines (@PhHaines) reported from Sevenoaks, England

    @O2 I’ve made three attempts to call customer services on 202 and after passing through security you send me a link that is unable to assist, when I select “Get help” you drop the call. I NEED TO TALK TO A HUMAN. What number can I use to reach your customer services deoartment?

  • craigdfreeman
    Craig Freeman (@craigdfreeman) reported from Redhill, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • Tjsam1000
    Tom Samuel (@Tjsam1000) reported from Whyteleafe, England

    @O2 thanks again for not letting me have any phone signal today so I can’t make or receive any calls and texts. Soon as my contracts up I think it will be time to find more reliable network. #o2

  • cgledhill
    Chris Gledhill (@cgledhill) reported from Whyteleafe, England

    @AnjLatif @McDonaldsUK @O2 What’s the problem with the privacy feature? They can still track by asking customers to sign in for free WiFi

  • Mas66778543
    TheRealSlimShady 😎 (@Mas66778543) reported from Haywards Heath, England

    @O2 Well after upgrading to an iPhone 14 Pro you managed to disconnect my line causing my Apple Watch and iPhone 14 Pro device plans to be taken from my account without authorisation at a cost of £1950!! Bravo 👏🏻 couldn’t recommend o2 to my worst enemy these days.

  • louise_sarah
    Louise (@louise_sarah) reported from Crawley, England

    Once again at Gatwick and terrible @O2 connection. 5 months to go before I can leave their absolutely unreliable network

  • Tjsam1000
    Tom Samuel (@Tjsam1000) reported from Whyteleafe, England

    @O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2

  • pandofel
    ⚫ Ann Terry (@pandofel) reported from Nutley, England

    @o2 Help please. I signed up on My O2 for the Disney 6mths offer. Nothing. Did it again got a text from you saying I'd hear on 48hrs. Nothing. Now offer closed. Please sort!

  • Keith_Lynn
    Keith Lynn  (@Keith_Lynn) reported from Sevenoaks, England

    @O2 can you please explain why the signal is so poor on the train, motorway & generally near where I live (TN26). I’ve just got back from Crete and the signals are brilliant 4G everywhere, so much so I was in the middle of a lake, top of a mountain & I get 4G???

  • CleanSheetUK_JG
    Jane Gould BCAi FRSA (@CleanSheetUK_JG) reported from Lingfield, England

    @O2 please note. Our Charity’s staff mobile numbers are NOT premium numbers. You are charging some of our service users PREMIUM RATES for using normal numbers. Your computer number sequence reading is in error. Kindly DM me.

  • happy_matty86
    Matt (he/him) (@happy_matty86) reported from Haywards Heath, England

    Techie Twitter!!! Has anyone bought a mobile phone signal booster for their house and if so, any recommendations? Need it for @EE and @O2

  • COYIRONS
    COYIRONS ⚒⚒⚒ (@COYIRONS) reported from Crawley, England

    @O2 Been trying to get through to a real person for months. You sent me a Pay As You Go sim card but I cant top it up. Tried everything. My o2 doesnt help. Calling you is hopeless.

  • Nickyquin
    Nicky Green (@Nickyquin) reported from Godstone, England

    @CharlotteChart @EnglandRugby @O2 Sign up for a free trial then cancel it tomorrow.

  • jmlafc12
    Madame Petit 🇪🇺❄️ #FBPE #StopBrexit (@jmlafc12) reported from Crawley, England

    I have been an @O2 customer for my whole mobile phone life. Since the #Nokia days of the early 90’s. Disgusted that they promised me no data roaming charges a while ago. Now looking for a new mobile phone operator that keeps their promises. Anyone??

  • fishdude10
    Ben Mockford (@fishdude10) reported from Crawley, England

    @awire360 @O2 Glad I am not the only one! I even raised a complaint with them and basically got fobbed off and told to pay a cancellation charge or lump it. Diabolical customer service and I too cannot wait to move back to Three.

  • Silverlink_
    iyren (@Silverlink_) reported from Crawley, England

    I get no signal at Gatwick airport whatsoever & it’s really important as i work there @O2

  • NabilJamshed
    Nabil Jamshed (@NabilJamshed) reported from Crawley, England

    @acorbettn @O2 @metpoliceuk 😲OMG.....how terrible..... hope you are all OK👌🏽....its ironic as only yesterday I heard a discussion that piggy crimes are at an increase which could be attributed to job losses and businesses shut down during COVID. Take care of yourself.

  • RachelWinnCast
    Rachel Winn Casting (@RachelWinnCast) reported from Redhill, England

    @O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!

  • Tjsam1000
    Tom Samuel (@Tjsam1000) reported from Whyteleafe, England

    @O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • JBaxby
    John Baxby (@JBaxby) reported

    @O2 trying to make a formal complaint to yourselves after 3 phone calls with long waits trying to sort things out but your staff seem to not want to raise and can't get a call back from a manager that's been promised multiple times

  • onlyslightlybsd
    Onlyslightlybiased (@onlyslightlybsd) reported

    @O2 Managed to get through 10 times now, each time I receive "yes I will transfer you to the returns department", then the system sends me back to the start of the customer care line. Told a guy what was happening and he immediately just started offering me different plans. A joke

  • _Hayleyx
    Hayley (@_Hayleyx) reported

    Anyone else have a problem with @O2 today? No internet access for hours now

  • oui_rose
    Rouse. (@oui_rose) reported

    @VMO2News @O2 @virginmedia Hi, I've been all day trying to contact someone through Tel and chat to cancel my contract and still waiting. This is ridiculous. Please, I'm moving away and need this sorted out asap. Can someone contact me to resolve this?

  • DazzyGeezy
    kroenke out! (@DazzyGeezy) reported

    @O2 Asked the system to put me thru to complaints. The number rang and your advisor hung up! I cannot believe how you’d treat a customer of 10 years!

  • davegilsenan
    Dave Gilsenan (@davegilsenan) reported

    @O2 Every other major network has text over wifi though

  • BluesnJazzxx
    just me (@BluesnJazzxx) reported

    I know I’ve said this before but I am absolutely quitting @O2 . They can’t provide me with a service that I pay exorbitant amounts of money for then I’ll go with a company who can

  • DazzyGeezy
    kroenke out! (@DazzyGeezy) reported

    @O2 worst customer service I have EVER experienced! Phone me now

  • j0wh1te
    jo whitehouse (@j0wh1te) reported

    @O2 O2 Network Update: M24 5RG Sorry, a phone mast close to you isn't working. We’re carrying out essential maintenance at the site. While we do this, you might have some trouble with your calls, texts and data, sorry. We’ll update you by Friday 28th January 2022 Absolute joke 😡

  • SherbetKirsty
    Kirsty : 💙 Polkabops (@SherbetKirsty) reported

    Oh bloody hell @O2 this is ridiculous. First rule of customer service; when passing through internally you inform the agent of the customer’s details & enquiry. It’s not meant to be a cold call. Nearly an hour to do something we were promised would be quick & simple?!