O2 Outage Report in East Kilbride, South Lanarkshire, Scotland
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in East Kilbride, Scotland
The chart below shows the number of O2 reports we have received in the last 24 hours from users in East Kilbride and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 14: Problems at O2
O2 is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (45%)
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Internet (31%)
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Total Blackout (16%)
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Wi-fi (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near East Kilbride, South Lanarkshire, Scotland
The most recent O2 outage reports came from the following cities: Glasgow, Paisley, Stepps and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
| Phone | ||
| Phone | ||
| Total Blackout | ||
| Total Blackout | ||
| Phone | ||
| Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near East Kilbride, Scotland
Latest outage, problems and issue reports in East Kilbride and nearby locations:
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Andrew
(@AMontguire) reported
from
Glasgow, Scotland
@O2 I need help with a plan I have with you the monthly payment isn’t what I signed up for
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Thomas Allan
(@Tamus1314) reported
from
Glasgow, Scotland
Been on hold trying to get through to @O2 customer services. ‘In a queue’ for nearly an hour. Shambles.
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Stephen O'Donnell
(@steve5424) reported
from
Glasgow, Scotland
@apakula @O2 I would usually explain to the customer how our terms made it clear it was customers responsibility to end contract and also ofcom etc also advise customers to check banks accs regularly and monitor DDs. Then offer a max of 12 months refund as gesture of goodwill and close acc.
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Niall Fitzgerald
(@FitzerOfGlasgow) reported
from
Glasgow, Scotland
@O2 I joined O2 this week and encouraged my wife to do the same. You have now screwed up her number port causing havoc in her business, damaging her livelihood and causing upset to vulnerable family we care for. Advisors just make baseless promises and lie when we call. #Fail
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Iain Montgomery
(@H0raceWimp) reported
from
Glasgow, Scotland
@O2 Trying to clarify an issue with my account. My O2 is no help, and your phone lines are equally useless. What am I supposed to do?
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Jitendra Pathariya🇮🇳🏴
(@jpathariya) reported
from
Glasgow, Scotland
Hello @O2 I lost my network after porting my old number to O2, my old school m not working, O2 sum (also eSim) not working. Can you please urgently help?
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Christopher
(@MrShortFry) reported
from
Glasgow, Scotland
@O2 network issues test
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GreenImp 3.5% 🏴🏳️🌈 #FBPE
(@CarrieG979) reported
from
Newmilns, Scotland
Hey @O2 any idea why someone added £7.50 a month insurance to my account? This wasn't requested and I don't require any as my phone is nearly 3 years old. If it breaks or dies I will just get a new one. Please refund or I will make a complaint.
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Rachael S
(@RachaelS16) reported
from
Strathaven, Scotland
@O2 I need help with two phones saying SIM not provisioned and can't find live chat on 02 app
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Stephen O'Donnell
(@steve5424) reported
from
Glasgow, Scotland
@apakula @O2 Perhaps I've experienced both sides of the situation as a customer and an employee dealing with such things. The network I worked for as much as there were processes to follow things were mostly left to us to decided the outcome as we were top teir complaints.
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Stephen O'Donnell
(@steve5424) reported
from
Glasgow, Scotland
@kellyxxxkelly @O2 Mine started working this morning. That's what I got told in store last weekend. I'd activated the esim correctly but the start date of the watch was down as today.
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𝐌𝐚𝐭𝐭𝐡𝐞𝐰 𝐌𝐜𝐋𝐢𝐬𝐭𝐞𝐫
(@MatthewMcLister) reported
from
Renfrew, Scotland
Is @O2 down in Glasgow? No reception after several resets.
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Theresa McG 🏴🍀🏴🍀
(@TheresaMcG19) reported
from
Glasgow, Scotland
@RobertJonesCFC @O2 Mine was defo them but if not sure hang up. They usually follow it up with a text confirming it is them
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Maryjane
(@maryjane_sings) reported
from
Glasgow, Scotland
@O2 is your service down in Glasgow? Tried restarting my phone, not getting anything
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Iain Montgomery
(@H0raceWimp) reported
from
Glasgow, Scotland
@O2 Is there any option that allows me to ask a question and have it at least recognised, never mind answered? Your bots are useless and I've given up waiting to talk to someone thousands of miles away.
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Niall Fitzgerald
(@FitzerOfGlasgow) reported
from
Barrhead, Scotland
@O2 Contacted O2 several times now. Different timescale given each time. 'Another team will investigate and get back to you'. Meanwhile the damage to our business and family life gets worse. Wish we had never heard of O2
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Stephen O'Donnell
(@steve5424) reported
from
Glasgow, Scotland
@apakula @O2 I can't speak for them personally, however most contract T&Cs do state that after the minimum term ends its up to the customer to make contact and give notice. If its been years and you've not been looking at your bank then it's not their fault. Partial refund as goodwill maybe.
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Stephen O'Donnell
(@steve5424) reported
from
Glasgow, Scotland
@apakula @O2 Well O2 systems are all automated. People don't sit and monitor accounts. If you requested to cancel and they have notes confirming this and they didn't do it then the issue is theirs to fix and refund. I used to be customer relations for a different mobile network.
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Iain Montgomery
(@H0raceWimp) reported
from
Glasgow, Scotland
@O2 I have just investigated your Volt benefits. According to your site, I'm not eligible because @virginmedia isn't available at my address. I'm sending this on their WiFi, having been a customer with them and predecessor companies for about 20 years.
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Jitendra Pathariya🇮🇳🏴
(@jpathariya) reported
from
Glasgow, Scotland
@O2 I sent more details in DM. Kindly can you please help as my services still not resumed.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Fotek
(@FotekDesign) reported
@O2 No network for 5 days, supposedly a mast is broken...!? When is this going to be sorted please.
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MiSH
(@MiSHsWilli) reported
@O2 can I have some help with my query please? There’s extra VAT that’s been added on from nowhere
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Paul Dickinson
(@PaulDickinson4) reported
This issue is ongoing since May. Told we would have to wait another 15 days because noone can overrule a computer. Anyone out there give @O2 a wide birth. Their customer service is inept and absolutely unfit for purpose
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Les
(@LesleyDenton) reported
@O2 what’s the best way to get help? Been on the phone 40 minutes and spoke to 4 people #nothelpful
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Ria Bourne
(@ria_bourne) reported
@O2 after being a loyal customer, scammed in Jan,constantly calling for a solution & passing the blame to other departments which now you have misadvised me ( it has been a nightmare ) I’m escalating and reporting this it should never take 8-9 month to resolve your fraud .
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Elnazpvz
(@elnazpvz) reported
@O2 @samsmith people in Iran are fighting for their human rights. be their voice, they need support 💔 #mahsaamini
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Katharine White
(@kwhite_96) reported
@O2 Hi, I have sent multiple messages, emails and live chats and have not received a response. It seems I only get a response if I do it publicly. Could you please ask a manager to contact me. I have asked for my issue to be escalated multiple times now to no answer.
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Nick Chinn 💙
(@NRCUK) reported
@O2 The clue was in the tweet across #Bristol is just terrible, declined in the last 18months - you know this, so wont engage in your standard customer service offer to “take a closer look”, after 20+ years i’ll be leaving @O2
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_______🎃
(@__Con_) reported
Hey o2 @O2 can you reach me on DM about a new order I cannot get passed login to see orders tracking “after dispatch “
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Mark
(@massiveirons) reported
@TheGumFairy @O2 can you help