O2 Outage in Airdrie, North Lanarkshire, Scotland

@O2 actually think it’s acceptable to offer me £10 ‘compensation’ for having no service from my work for 5 weeks!! Safe to say I declined. Contract up next month anyway @O2CxFb

@O2 customer services attitude is an absolute disgrace! 🤬🤬Complaint going in to #Oftel.

@O2 hi folks. I currently can't login to my O2 on the app or in the website. Won't let me through to an advisor when I call 202. Looking to upgrade my mobile since you sent me a text to have it paid off early to upgrade. Please help.

@O2 bad customer service paid my bill online on bill date.. and still cut me off tried to call and cant speak to sum1 offer me disney+ free for 6mnthe but then bill me for it #badservice

@O2 hiya, I don’t want to call and block your phone lines but can someone from customer service dm me so I can find out why my bill has went up.

@O2 no one to talk to at o2 and im constantly charged £4.99 by Lasevia ltd. This is bad on o2’s behalf!!!!

Genuinely annoyed that the contact between @O2 and @CPWTweets has ended, I actually made the point of changing from o2 direct to o2 under carphone warehouse because how poor the customer service was at @O2.. For the first time in 10 years I may be swapping network next year

@O2 I'm looking to upgrade (due on Tuesday) but I can't seem to see anything that suits & I can't get through to anyone from customer service about this plus you's have ceased dealing with the Carphone Warehouse, I'm beginning to feel stuck & perhaps might need to move network 🤔

@jordankenny7 @O2 They wouldn’t let her cancel 😫😫😫 It’s been so bad!!! Hopefully sorted soon!

@jennyclark13 @O2 I know, 10 days 😂😂😂😂 actually so bad!!!

@willis_103 @O2 Soooo bad!!!! Just lies they tell clearly to get someone off the phone!

@O2 due to recent issues would get changed 31st. Then 1st of April no access to any network/no numbers working (new number wasn’t working and the old one she was getting changed over to wasn’t working) so phoned 02 and waited nearly 2 hours to get through and was told 24 hours

@O2 still nothing from you regarding my wife’s lost fone (3 weeks now) & still ringing out on helpline (Over 30 mins then cuts out) this is beyond shoddy for a network provider..we only need verified proof that her fone/SIM card were blocked!!!!

@O2 hi can you please check my network coverage in the G31 1SU postcode can't seem to get a signal n network thanks

@O2 I understand that you're trying to help. But I'm paying money for 4G. I shouldn't have to downgrade to 3G. Other providers from my understanding do not have this issue. But the same people on o2 have same issues as me.

@O2 My only christmas present I actually want this year is to move to a new phone provider. O2 I have been a dedicated customer to you for years. However I have come to the end of my patience with paying money for zero signal. K thanks.

Genuinely @O2 are the worst customer service company in the UK. Cannot wait to join another service and never hear take that on hold ever again 🤢

@O2 can you please help me was on a call there and my phone turned off and back on please help

@O2 Had to call 202 in the end, but they sorted it straight away. Sadly it seems it’s a well known problem: tariff upgrade gets a default data bolt-on, not the iPhone flavour, causing VVM to fail. Adding the iPhone bolt-on fixes it almost instantly. Sorted now, until next time.

Don't why am receiving call from numbers I don't know can you please help @O2

No contact from @o2 and my phone still isn’t working, terrible service

@O2 @chrisalfw I have DM you but you not replied. I need to cancel my contract. This is urgent please

@O2 @lewwyle Could you answer my tweet please or DM. I need to cancel as I'm paying nearly double than I should be. Thz

@O2 how am I supposed to cancel my sim only contract please. I can now get a deal from you for £10 month and I'm paying £16 a month and you have kicked me off my deal and family plan. Not happy. Thanks

Looking for a reliable phone company. @O2 dont give a **** about long standing customers.

@ninepine @O2 Chances of #02 doing work in this area are minimal. They’ve never bothered trying to sort out reception up here. Awful company only interested in sales on false promises. Can’t have been them!!!

@O2 I’m having issues with my payment on my monthly plan. It is saying unable to process but I’m am not sure why.

@ThreeUK @ThreeUKSupport @O2 @EE @VodafoneUK What a nightmare for the UK. You couldn’t provide a basic signal if someone’s like depended on it... which apparently it does.

@SophiaMyles @EE Just called @O2 worst lol

@O2 your online chat service is utterly useless. Someone says hello and then they don't reply again!