O2 Outage Report in Dumbarton, West Dunbartonshire, Scotland
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Dumbarton, Scotland
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Dumbarton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at O2
O2 is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (60%)
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Internet (19%)
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Total Blackout (11%)
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Wi-fi (5%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Dumbarton, West Dunbartonshire, Scotland
The most recent O2 outage reports came from the following cities: Glasgow, Paisley, Alexandria, Dumbarton, Erskine, Largs and Greenock.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Glasgow |
Phone | |
| Glasgow |
Phone | |
| Glasgow |
Phone | |
| Paisley |
Phone | |
| Glasgow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Dumbarton, Scotland
Latest outage, problems and issue reports in Dumbarton and nearby locations:
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Jamie Henry
(@JamHendricks) reported
from
Garelochhead, Scotland
@O2 are woeful when it comes to customer service. Can’t see my bill on the app at the moment. 16 quid added on to it. Can’t use that chat in the app for an advisor, waited 40 minutes in a queue. Superb.
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Cathcart Boy
(@cathcartboy) reported
from
Newton Mearns, Scotland
@O2 There is nowhere on your website or on correspondence a customer service phone number where this can be sorted. That is frustrating. To issue default notices when the account is net clear is a disgrace. Please DM with a phone number where I can resolve this.
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Cathcart Boy
(@cathcartboy) reported
from
Newton Mearns, Scotland
@O2 PS I have been a loyal customer for around 12 years.
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Jodie Keatings
(@jodstar80) reported
from
Clydebank, Scotland
@O2 not a happy customer was on an online chat yesterday got cut off and still waiting/trying to speak with a team member. Not great service especially when looking at an upgrade and a new Apple Watch
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Cathcart Boy
(@cathcartboy) reported
from
Newton Mearns, Scotland
Ni'm heading to @O2 shop to cancel the WiFi hub. Touch and go whether I cancel the phone which is due for upgraded anyway. Not the first time I've had difficulty with O2 and no sensible access to customer service.
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Cathcart Boy
(@cathcartboy) reported
from
Newton Mearns, Scotland
@O2 is the most atrocious customer service ever. Yesterday @O2 went through the motions of responding. Then went quiet. Today, on 3 occasions, calls to O2 have just simply terminated. One promise of email instructions did not materialise. They haven't a clue. Seriously.
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Cathcart Boy
(@cathcartboy) reported
from
Newton Mearns, Scotland
@O2 Here we have @O2 going through the motions and doing nothing substantive to resolve my issue.
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☾*:･нαуℓєу∴
(@__hatherell) reported
from
Glasgow, Scotland
@O2 had a contactless payment amount come out of my account at £15.30 and the transaction is listened as “day to day O2”.... what is this !? Never seen it before - am I being thick?
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Martin Robertson
(@Haggisthelord) reported
from
Glasgow, Scotland
@O2 Support had suggested clearing caches, deleting data, restarts etc. All tried. All failed. There are no service centres here in Scotland to take the phone to. There is clearly an known issue that has affected many p30 pro users after updates. It would appear to be firmware.
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Martin Robertson
(@Haggisthelord) reported
from
Glasgow, Scotland
@O2 You must see my frustration? I'm paying for a device that is no longer fit for purpose. A main feature no longer works. Your response is hoping @HuaweiUK release a fix soon. Huawei suggest I fix it myself. What has happened to customer service?
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Lorraine
(@Wolf_Q4) reported
from
Barrhead, Scotland
Hey @O2 can you help? I got an email saying to view my bill, but as a new customer who hasn't received handset & I dont have a phone no yet (ordered online) I can't sign up or access your services. Also you have "shut down (y)our email support service" apparently any suggestions?
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Graeme mackie
(@mackbhoy) reported
from
Glasgow, Scotland
Have just moved back to @O2 and wanted confirmation that my PAC code was being processed, however it appears that both chat and calls are too busy to help. Not the best of starts😐
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Terrybhoy☘💚
(@terrybhoy82) reported
from
Glasgow, Scotland
@O2 bad customer service paid my bill online on bill date.. and still cut me off tried to call and cant speak to sum1 offer me disney+ free for 6mnthe but then bill me for it #badservice
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Callum Patterson
(@BroadcastCallum) reported
from
Paisley, Scotland
@O2 Hey help solve this situation please and contact @kwilson1460 ASAP -
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Cathcart Boy
(@cathcartboy) reported
from
Newton Mearns, Scotland
@O2 I'd be very wary of @O2. Deals are good but in my experience customer service is atrocious
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Adam Armour-Florence
(@Miami_Delights) reported
from
Glasgow, Scotland
@O2 hi folks. I currently can't login to my O2 on the app or in the website. Won't let me through to an advisor when I call 202. Looking to upgrade my mobile since you sent me a text to have it paid off early to upgrade. Please help.
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Martin Robertson
(@Haggisthelord) reported
from
Glasgow, Scotland
@O2 It's blurry from 1x to 5x. Anything under and over works. The super Macro works. Huawei have said its a known issue they are trying to resolve via update/patch. Tried all resets. I now have a contract phone I bought for the amazing camera being useless.
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Scott Monty
(@scottmonty85) reported
from
Glasgow, Scotland
@O2 actually think it’s acceptable to offer me £10 ‘compensation’ for having no service from my work for 5 weeks!! Safe to say I declined. Contract up next month anyway @O2CxFb
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jimjamsrulestheworld
(@jimjamsrules) reported
from
Glasgow, Scotland
@O2 no one to talk to at o2 and im constantly charged £4.99 by Lasevia ltd. This is bad on o2’s behalf!!!!
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jade
(@2916jade) reported
from
Glasgow, Scotland
@O2 I’ve been trying to get on live chat for ages But I can’t find it and I rly need help with something ASAP help x
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Geordikev
(@_Geordi_kev_) reported
Amazing that @O2 automated system doesn't understand F All pounds & F All Pence. Disgusting customer care trying to charge 24 months line rental for a returned handset
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Chisomo Y Mwale
(@ChisomoYM) reported
@O2 what’s going on with your network, my signal has been extremely poor for 3 days straight now?
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🌶B.S♥Make-A-Mess
(@RMackaness) reported
@O2 having issur with 'Volt' I'm a virgin media and customer of you but I'm not eligible? Both bills are in my name. I'm due an upgrade but it depends on if this actually works?
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Will
(@willlpalmer) reported
@bradswfc__ @O2 Really horrible that, Brad. You might’ve ruined the O2 intern’s day.
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Brad
(@bradswfc__) reported
from
Doncaster, England
@O2 Got one, sorry for the bad language wasn't your fault
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MIA M
(@MIAM90993214) reported
@O2 THIS HAS TO BE THEE WORST PHONE COMPANY EVER - CHARGING VULNERABLE CUSTOMERS DATA FOR MONTHS THAT DOES NOT EVEN WORK; CALLED CUSTOMER SERVICE SPOKE TO ANDA IN South Africa WHO LIED TO VULNERABLE CUSTOMER OVER AND OVER - I HOPE NO VULNERABLE PEOPLE'S CHARITY WORKS WITH THEM.
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Kelly H
(@FootballKel) reported
@O2 is anyone actually going to deal with this problem??????
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Dan
(@DanMcAl83851645) reported
@o2 can you give me a clue what your customer service telephone number is? Can’t find it on your website anywhere, you just link me to a forum of other people looking for it as well!!!
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Helen Bristow
(@HelsBels2525) reported
If I have another pushy call from @O2 and their operative trying to sell me upgrades as a "valued O2 customer", they might lose said valued customer. If I say, I want to go away to think about it, I don't have to tell you why I "don't want to save money today".
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Penny Manchester
(@MsMoneyPenny777) reported
@O2. Why is there never any signal in or outside Boots? The Lady Diana Shopping Centre 15 Staveleigh Mall Ashton-under-Lyne OL6 7JL. Also there's no data signal in the ashton o2 store. 😡