Plusnet

Plusnet Outage Report in Norwood, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Norwood, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Norwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Norwood, Greater London, England 12/19/2025 13:05

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Norwood, Greater London, England

The most recent Plusnet outage reports came from the following cities: Hackney, London, Hammersmith, Croydon, Southwark, Wandsworth, City of Westminster, Newham, Paddington, Poplar, Ilford, Camden Town, Wembley, Romford and City of London.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Norwood, England

Latest outage, problems and issue reports in Norwood and nearby locations:

  • stephpb Steph 🍻 (@stephpb) reported from Camden Town, England

    @Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

  • Shazzabam S. (@Shazzabam) reported from Islington, England

    @Plusnet hi there our internet has been dropping in and out all day and it’s making working from home extremely difficult. I’ve had to reset the modem many times and it does not help

  • NW6Penguin Napoleon (@NW6Penguin) reported from Camden Town, England

    @Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

  • stephpb Steph 🍻 (@stephpb) reported from Camden Town, England

    @OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.

  • tandleman Tandleman (@tandleman) reported from Poplar, England

    @Plusnet email has been down all day. Great. Next update tomorrow doesn't bode well.

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

  • PurpleDon1973 MadameCholet (@PurpleDon1973) reported from Ilford, England

    @bt_uk You cancelled my order without telling me. Missing engineer. Waited in all day. I'm placing an order with plusnet now. Your loss! Shocking customer service

  • LindsCollumbell Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported from Ashtead, England

    @Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Suffering a @Plusnet outage in KT3 @plusnethelp

  • Jo48651873 Jo (@Jo48651873) reported from Islington, England

    @Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on

  • EngHanrahan Mr H 🦡 (@EngHanrahan) reported from Walthamstow, England

    @Plusnet hey guy, my adsl speed dropped to 2mb yesterday and now it won’t connect at all, would you be able to help?

  • MartinWoodward2 Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England

    @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

  • elyob elyob (@elyob) reported from Kingston upon Thames, England

    @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • timmybanana Tim Wright (@timmybanana) reported

    But apparently we can't leave and sign up to a different provider because we're 'under contract'. Do contracts only work one way then? @Plusnet Because I don't remember signing up for paying full whack for a consistent failure of service Surely this can't be allowed @Ofcom

  • timmybanana Tim Wright (@timmybanana) reported

    The @Plusnet attempt at resolving the problem? They're attempting the same 'fixes' that they've tried numerous times before that have constantly failed #ifyoualwaysdowhatyouvealwaysdoneyoullalwaysgetwhatyouvealwaysgot Still more than happy to take my full payment each month tho

  • mrsgenghiskhan Mrs Genghis Khan (@mrsgenghiskhan) reported

    @Plusnet My routers clock keeps resetting to 1970 and then my connection drops. Are you having any issues that could be causing the clock to reset like this?

  • NavaronePage69 LunarSlayer | Lily (@NavaronePage69) reported

    wifi still down, just using mobile data for the night, if its not up by tomorrow plusnet gonna be getting hell fire rained down on them

  • AndyJCole65 Andy Cole (@AndyJCole65) reported

    @Plusnet my broadband has been down since storm Arwen apart from a brief time this morning. I haven't reported this because I think its due a local power failure (LA12 7DD), do you have any forecast for a repair?

  • NavaronePage69 LunarSlayer | Lily (@NavaronePage69) reported

    My WiFi hub is now being used as a paper weight. I have accepted no help from the higher ups are coming. Plusnet engineers have quite their jobs knowing they'll never get more money out of me and have retired in barbados

  • NavaronePage69 LunarSlayer | Lily (@NavaronePage69) reported

    Plusnet sucks

  • c_gribbs Craig Gribble (@c_gribbs) reported

    @Plusnet are you having issues again or is it just my end?

  • chrisnoakesy Noakesy (@chrisnoakesy) reported

    @Plusnet and news on when the Broadband issue will be fixed in the RH12 area? You coped well during Covid but this is like going back to the 1980s?

  • NavaronePage69 LunarSlayer | Lily (@NavaronePage69) reported

    Finally time to sleep I think. Been at WiFi all day and I can confirm, I won't be recommending plusnet to anyone this is stupid and I hate being this anxious and angry over a plastic box with a blinky light. Gonna be a big girl and phone them, and get it sorted then