Plusnet Outage Report in Norwood, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Norwood, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Norwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 05: Problems at Plusnet
Plusnet is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (14%)
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Total Blackout (14%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Norwood, Greater London, England
The most recent Plusnet outage reports came from the following cities: Hackney, London, Hammersmith, Croydon, Paddington, Poplar, Ilford, Camden Town, City of Westminster, Southwark, Wembley, Newham, Romford, City of London and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Croydon |
Wi-fi | |
| Hammersmith |
Total Blackout | |
| Paddington |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Norwood, England
Latest outage, problems and issue reports in Norwood and nearby locations:
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Mr H 🦡
(@EngHanrahan) reported
from
Walthamstow, England
@Plusnet hey guy, my adsl speed dropped to 2mb yesterday and now it won’t connect at all, would you be able to help?
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Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?
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Tandleman
(@tandleman) reported
from
Poplar, England
@Plusnet email has been down all day. Great. Next update tomorrow doesn't bode well.
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MadameCholet
(@PurpleDon1973) reported
from
Ilford, England
@bt_uk You cancelled my order without telling me. Missing engineer. Waited in all day. I'm placing an order with plusnet now. Your loss! Shocking customer service
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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Steph 🍻
(@stephpb) reported
from
Camden Town, England
@Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?
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Vikki
(@Wattsit01) reported
from
Swanley, England
@plusnethelp I've just noticed I cannot connect to my WiFi on my android phone in the front room of my house today. Wasn't an issue yesterday. Only upgraded to Plusnet this year to help with home schooling and haven't received the promised speeds either. Any suggestions?
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!
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S.
(@Shazzabam) reported
from
Islington, England
@Plusnet hi there our internet has been dropping in and out all day and it’s making working from home extremely difficult. I’ve had to reset the modem many times and it does not help
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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Steph 🍻
(@stephpb) reported
from
Camden Town, England
@OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Wolf Baginski💙
(@WolfBaginski) reported
@plusnethelp @Plusnet in a repeat of a problem I had last night traffic through your systems seems to be failing. Known IP addresses such as 8.8.8.8 are not responding. The line shows as OK
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𝓢𝔂
(@Sy_UKOfficial) reported
This month I've had to pay PlusNet for a Broadband service which I can't even use because I'm contractually obliged to do so & my phone was only device I had & I've also had to pay for a basic phone & sim card along with paying PlusNet for sim in my phone that police have seized.
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3DaGoat
(@Gorzy_MF) reported
@camieoa5 Plusnet is like the worst in the world
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piscohof
(@piscohof) reported
Here are three things I am fed up of. Dose escalation strategies, Plusnet and the fact that 90% of today's feed is people claiming other people have said stupid things behind their backs. And then acting surprised they noticed, EVEN THOUGH THAT WAS OBVIOUSLY THE POINT.
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CW PROPERTY SERVICES
(@CWPropertyS) reported
@Plusnet my wifi keeps disconnecting and when it is connected it is really slow. I have followed all the advice on the website to set up the router but it still does not help.
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Mama Belikin
(@lasydaisymoo) reported
@Plusnet My son couldn't work on Saturday for a few hours because the mobile network was down and he couldn't log on to his work account as a result. His employer says he needs to claim from you for his lost wages. How can he do this? Thanks.
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Leigh Preece
(@ItsPreeceyHere) reported
@awoodvine Me too. It's a case of we have a landline but only got the Plusnet router plugged into it. Have a phone somewhere but that's never plugged in!
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G T
(@gombrich_261209) reported
@Plusnet my internet is not working !
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Nathaniel A. Cole
(@nathanielacole) reported
@UncoolTimi Bad customer service and protocols for set up. I went with Plusnet after talktalk abandoned us lol
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Jack Wierenga
(@JRAWierenga) reported
@plusnethelp for the fourth time in my year contract with plusnet I have returned to unusable internet levels. Capping out at less that 1GB of data, usually around 0.4GB. I will NEVER return to using your service but for the remainder of my contract I'd really appreciate a fix.